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Kimberly-Clark is

Ranked

#20

Energy and Manufacturing Brands

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Kimberly-Clark

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Kimberly-Clark

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Kimberly-Clark is ranked #20 in Energy and Manufacturing Brands

About Kimberly-Clark's Brand

Kimberly-Clark ranked among the top 10 World's Best Multinational Workplaces by Great Places to Work Institute for the third year in a row. Kimberly-Clark’s brand is ranked #305 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Kimberly-Clark. When compared to other organizations within the Energy and Manufacturing industry, Kimberly-Clark is ranked #20. Among its major competitors, Kimberly-Clark is ranked in 1st place for NPS while Unilever is 2nd, and Procter & Gamble is 3rd.Their current market cap is $44.20B

Brand at a Glance

86%

Customer Loyalty

4.1/5

Product Quality

4.1/5

Pricing

4/5

Customer Service

Kimberly-Clark CMO

Giusy Buonfantino

Giusy Buonfantino serves as the Chief Marketing Officer of Kimberly-Clark. Giusy started at Kimberly-Clark in May of 2018. Giusy currently resides in the Greater Los Angeles Area.

Kimberly-Clark Ranking

Kimberly-Clark NPS

Kimberly-Clark's Net Promoter Score (NPS) is a 43 with 61% Promoters, 21% Passives, and 18% Detractors. Net Promoter Score tracks whether Kimberly-Clark's customers would recommend using the product based on a scale of -100 to 100.

Kimberly-Clark Overall NPS

NPS

61%	Promoters
21%	Passives
18%	Detractors

Kimberly-Clark NPS Trend

-100

-50

100

Summary	Date	Score
Sep 2024 44	Sep 2024	44
Oct 2024 44	Oct 2024	44
Nov 2024 45	Nov 2024	45
Jan 2025 44	Jan 2025	44
Feb 2025 44	Feb 2025	44
Mar 2025 44	Mar 2025	44
Apr 2025 44	Apr 2025	44
Jun 2025 44	Jun 2025	44
Sep 2025 44	Sep 2025	44
Oct 2025 43	Oct 2025	43
Nov 2025 43	Nov 2025	43
Dec 2025 43	Dec 2025	43

How Other Brands Compare

Kimberly-Clark is ranked first for NPS among its competitors. Unilever and Procter & Gamble come in second and third, with Clorox coming in at #4. Among those competitors, it is the second most valued company behind Procter & Gamble.

	Kimberly-Clark	Unilever	Procter & Gamble	Clorox
Global Ranking	#305	#69	#92	#191
NPS	43	31	28	24
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$44.20B	$7.12B	$330.66B	$24.26B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Kimberly-Clark NPS by Gender

Male customers rated Kimberly-Clark's NPS 1 points higher than Female customers.

Male

Kimberly-Clark's NPS was rated 49 by Male customers on Comparably.

61%

Promoters

27%

Passives

12%

Detractors

Female

Kimberly-Clark's NPS was rated 48 by Female customers on Comparably.

69%

Promoters

10%

Passives

21%

Detractors

Kimberly-Clark NPS by Ethnicity

Kimberly-Clark's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 58	Caucasian	58
Hispanic or Latino 37	Hispanic or Latino	37
African American/Black 17	African American/Black	17
Asian or Pacific Islander 50	Asian or Pacific Islander	50
Other 43	Other	43

Kimberly-Clark NPS by Age

Kimberly-Clark's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.

100

Summary

Age

Promoters

Passives

Detractors

18-25

57%

14%

29%

26-30

50%

33%

17%

31-35

67%

33%

36-40

50%

41-45

83%

46-50

60%

20%

51-55

79%

14%

56-60

25%

75%

66+

75%

25%

Kimberly-Clark NPS by Usage

Kimberly-Clark's NPS was rated the highest by customers who have used Kimberly-Clark's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -10	Less than 1 Year	-10
1 to 2 Years 100	1 to 2 Years	100
2 to 5 Years 78	2 to 5 Years	78
5 to 10 Years 40	5 to 10 Years	40
Over 10 Years 47	Over 10 Years	47

Kimberly-Clark NPS vs. Competitors

Compared to its competitors, Kimberly-Clark's NPS is rated right above Unilever.

COMPANY		NPS Score
	Kimberly-Clark	43
	Unilever	31
	Procter & Gamble	28
	Clorox	24
	Lanco Infratech	N/A
	Edgewell Personal Care	-12

Kimberly-Clark NPS vs Companies in Energy and Manufacturing

In the Energy and Manufacturing industry, Kimberly-Clark's NPS is rated right above Toyota.

COMPANY		NPS Score
	Kimberly-Clark	43
	Toyota	43
	Mercedes-Benz USA	39
	Honda	37
	Audi	34
	Tesla	29
	3M	22
	Stanley Black & Decker	22
	Ford Motor Company	13

Kimberly-Clark Customer Reviews

Out of the 16 Kimberly-Clark customer reviews 15 were positive and 1 was constructive. Kimberly-Clark customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Kimberly-Clark Customer Loyalty

86%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

86% of Kimberly-Clark users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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86%

14%

Kimberly-Clark Customer Loyalty Score by Gender

Female customers rated Kimberly-Clark's Customer Loyalty score 7% higher than Male customers.

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Male

86%

Yes

Female

93%

Yes

Kimberly-Clark Customer Loyalty Score by Ethnicity

Kimberly-Clark's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.

% who answered "Yes"

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out of 100

Caucasian

100

out of 100

Hispanic or Latino

100

out of 100

African American/Black

100

out of 100

Asian or Pacific Islander

out of 100

Other

Kimberly-Clark Customer Loyalty Score by Age

Kimberly-Clark's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 87%	18-25	87%
26-30 100%	26-30	100%
31-35 85%	31-35	85%
36-40 78%	36-40	78%
41-45 93%	41-45	93%
46-50 100%	46-50	100%
51-55 94%	51-55	94%
56-60 78%	56-60	78%
66+ 100%	66+	100%

Kimberly-Clark Customer Loyalty Score by Usage

Kimberly-Clark's Customer Loyalty score was rated the highest by customers who have used Kimberly-Clark's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	91%
1 to 2 Years	78%
2 to 5 Years	80%
5 to 10 Years	87%
Over 10 Years	93%

Kimberly-Clark Customer Loyalty Score by Industry

Kimberly-Clark's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	89%
Accounting	100%
Aerospace and Aviation	40%
Business and Consumer Services	100%
Consulting	100%
Consumer Goods	100%
Education	100%
Healthcare, Hospitals and Medicine	78%
Manufacturing and Machinery	70%
Military and Defense	100%

Kimberly-Clark Customer Loyalty vs. Competitors

Compared to its competitors, Kimberly-Clark's Customer Loyalty score is rated right above Unilever, and is preceded by Clorox.

COMPANY		Customer Loyalty Score
	Clorox	87%
	Kimberly-Clark	86%
	Unilever	84%
	Procter & Gamble	79%
	Edgewell Personal Care	67%
	Lanco Infratech	N/A

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Customer Loyalty for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Kimberly-Clark's Customer Loyalty score is rated right above Honda.

COMPANY		Customer Loyalty Score
	Kimberly-Clark	86%
	Honda	86%
	Audi	84%
	Mercedes-Benz USA	84%
	Toyota	83%
	Stanley Black & Decker	82%
	3M	80%
	Ford Motor Company	80%
	Tesla	77%

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Kimberly-Clark Product Quality

4.1/5

Kimberly-Clark has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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Kimberly-Clark Product Information

Kimberly-Clark’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Manufacturing and Machinery industry rated Kimberly-Clark's product the highest. Reviewers from the Tech industry rated Kimberly-Clark the lowest at 4.3.

Website: http://www.careersatkc.com/home.aspx

Company Size: 10,000+ Employees

Industry

Business Services

Enterprise

Quick Insights into Kimberly-Clark Product Quality

Kimberly-Clark's Product Quality score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by customers from the Aerospace and Aviation industry.

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Ranked Kimberly-Clark Product Quality the Highest

Manufacturing and Machinery	5
2 to 5 Years	4.6
African American/Black	4.6

Ranked Kimberly-Clark Product Quality the Lowest

Other	3.9
1 to 2 Years	3.1
Aerospace and Aviation	3.1

Kimberly-Clark Product Quality Score by Gender

Kimberly-Clark's Product Quality score was rated 4.3 by both Female and Male customers on Comparably.

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Male

4.3/5

Female

4.3/5

Kimberly-Clark Product Quality Score by Ethnicity

Kimberly-Clark's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 4.2	Caucasian	4.2
Hispanic or Latino 4.6	Hispanic or Latino	4.6
African American/Black 4.6	African American/Black	4.6
Asian or Pacific Islander 4.5	Asian or Pacific Islander	4.5
Other 3.9	Other	3.9

Kimberly-Clark Product Quality Score by Age

Kimberly-Clark's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 4	18-25	4
26-30 4.5	26-30	4.5
31-35 4.5	31-35	4.5
36-40 4.3	36-40	4.3
41-45 4.3	41-45	4.3
46-50 4.1	46-50	4.1
51-55 4.5	51-55	4.5
56-60 4.2	56-60	4.2
66+ 3.9	66+	3.9

Kimberly-Clark Product Quality Score by Usage

Kimberly-Clark's Product Quality score was rated the highest by customers who have used Kimberly-Clark's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4.3
1 to 2 Years	3.1
2 to 5 Years	4.6
5 to 10 Years	4.3
Over 10 Years	4.3

Kimberly-Clark Product Quality Score by Industry

Kimberly-Clark's Product Quality score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	4.3
Accounting	4.5
Aerospace and Aviation	3.1
Business and Consumer Services	4.6
Consulting	4.6
Consumer Goods	4.4
Education	4.6
Healthcare, Hospitals and Medicine	4
Manufacturing and Machinery	5
Military and Defense	4.6

Kimberly-Clark Product Quality vs. Competitors

Compared to its competitors, Kimberly-Clark's Product Quality score is rated right above Procter & Gamble, and is preceded by Clorox.

COMPANY		Product Quality Score
	Unilever	4.2/5
	Clorox	4.2/5
	Kimberly-Clark	4.1/5
	Procter & Gamble	4/5
	Edgewell Personal Care	3.3/5
	Lanco Infratech	N/A

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Product Quality for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Kimberly-Clark's Product Quality score is rated right above Tesla, and is preceded by Toyota.

COMPANY		Product Quality Score
	Mercedes-Benz USA	4.2/5
	Honda	4.1/5
	Toyota	4.1/5
	Kimberly-Clark	4.1/5
	Tesla	3.9/5
	3M	3.9/5
	Audi	3.9/5
	Stanley Black & Decker	3.8/5
	Ford Motor Company	3.5/5

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Kimberly-Clark Pricing

Kimberly-Clark ROI & Value For Money

4.1/5

Kimberly-Clark has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.

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Kimberly-Clark Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Kimberly-Clark.

Quick Insights into Kimberly-Clark ROI

Kimberly-Clark's ROI score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers ages 18-25.

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Ranked Kimberly-Clark ROI the Highest

Aerospace and Aviation	4.8
26-30	4.6
African American/Black	4.5

Ranked Kimberly-Clark ROI the Lowest

Less than 1 Year	3.8
Healthcare, Hospitals and Medicine	3.6
18-25	3.5

Kimberly-Clark ROI Score by Gender

Male customers rated Kimberly-Clark's ROI score 0.3 stars higher than Female customers.

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Male

4.4/5

Female

4.1/5

Kimberly-Clark ROI Score by Ethnicity

Kimberly-Clark's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 4.3	Caucasian	4.3
Hispanic or Latino 4.4	Hispanic or Latino	4.4
African American/Black 4.5	African American/Black	4.5
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Other 3.9	Other	3.9

Kimberly-Clark ROI Score by Age

Kimberly-Clark's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

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Summary	Age	Score
18-25 3.5	18-25	3.5
26-30 4.6	26-30	4.6
31-35 4.4	31-35	4.4
36-40 4.2	36-40	4.2
41-45 4.5	41-45	4.5
46-50 3.6	46-50	3.6
51-55 4.4	51-55	4.4
56-60 3.9	56-60	3.9
66+ 4.1	66+	4.1

Kimberly-Clark ROI Score by Usage

Kimberly-Clark's ROI score was rated the highest by customers who have used Kimberly-Clark's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.8
1 to 2 Years	4.4
2 to 5 Years	4.4
5 to 10 Years	4.3
Over 10 Years	4.1

Kimberly-Clark ROI Score by Industry

Kimberly-Clark's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	4.3
Accounting	4.2
Aerospace and Aviation	4.8
Business and Consumer Services	4.5
Consulting	4.3
Consumer Goods	3.9
Education	4.5
Healthcare, Hospitals and Medicine	3.6
Manufacturing and Machinery	4.3
Military and Defense	4.6

Kimberly-Clark Pricing vs. Competitors

Compared to its competitors, Kimberly-Clark's ROI score is rated right above Unilever.

COMPANY		Pricing Score
	Kimberly-Clark	4.1/5
	Unilever	3.9/5
	Clorox	3.9/5
	Procter & Gamble	3.9/5
	Edgewell Personal Care	3.2/5
	Lanco Infratech	N/A

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ROI for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Kimberly-Clark's ROI score is rated right above Toyota.

COMPANY		Pricing Score
	Kimberly-Clark	4.1/5
	Toyota	4/5
	Mercedes-Benz USA	4/5
	Honda	3.9/5
	Tesla	3.9/5
	3M	3.8/5
	Audi	3.8/5
	Stanley Black & Decker	3.7/5
	Ford Motor Company	3.4/5

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Kimberly-Clark Customer Satisfaction (CSAT)

Kimberly-Clark Customer Satisfaction (CSAT) Score

81 / 100

Kimberly-Clark has an overall Customer Satisfaction score of 81 rated by its users and customers.

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Very Satisfied	48%
Satisfied	33%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	4%
Very Dissatisfied	6%

Very Satisfied

48%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Kimberly-Clark Customer Satisfaction

Kimberly-Clark's Customer Satisfaction score was rated highest by customers who have used Kimberly-Clark's products/services for 2 to 5 Years, and rated lowest by customers ages 66+.

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Ranked Kimberly-Clark Customer Satisfaction the Highest

2 to 5 Years	100%
26-30	100%
Accounting	100%

Ranked Kimberly-Clark Customer Satisfaction the Lowest

Caucasian	80%
1 to 2 Years	67%
66+	67%

Kimberly-Clark Customer Satisfaction Score by Gender

Male customers rated Kimberly-Clark's Customer Satisfaction score 8 points higher than Female customers.

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92 / 100

Male

	Very Satisfied	54%
	Satisfied	38%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	8%
	Very Dissatisfied	0%

84 / 100

Female

	Very Satisfied	55%
	Satisfied	29%
	Neither Satisfied nor Dissatisfied	3%
	Dissatisfied	3%
	Very Dissatisfied	10%

Kimberly-Clark Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Kimberly-Clark's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.

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80 / 100

Very Satisfied	55%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	5%
Very Dissatisfied	15%

Very Satisfied

55%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

15%

CSAT according to Hispanic or Latino

Kimberly-Clark's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.

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100 / 100

Very Satisfied	71%
Satisfied	29%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

71%

Satisfied

29%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

Kimberly-Clark's Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.

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80 / 100

Very Satisfied	60%
Satisfied	20%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

60%

Satisfied

20%

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Kimberly-Clark's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

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100 / 100

Very Satisfied	78%
Satisfied	22%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

78%

Satisfied

22%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

Kimberly-Clark's Customer Satisfaction (CSAT) score was rated 85% according to Other users and customers.

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85 / 100

Very Satisfied	31%
Satisfied	54%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	15%
Very Dissatisfied	0%

Very Satisfied

31%

Satisfied

54%

Neither Satisfied nor Dissatisfied

Dissatisfied

15%

Very Dissatisfied

Kimberly-Clark Customer Satisfaction Score by Age

Kimberly-Clark's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

18-25

67%

26-30

100%

31-35

89%

36-40

100%

41-45

88%

46-50

80%

51-55

100%

56-60

100%

66+

67%

Kimberly-Clark Customer Satisfaction Score by Usage

Kimberly-Clark's Customer Satisfaction score was rated the highest by customers who have used Kimberly-Clark's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	88
1 to 2 Years	67
2 to 5 Years	100
5 to 10 Years	93
Over 10 Years	84

Kimberly-Clark Customer Satisfaction Score by Industry

Kimberly-Clark's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Consumer Goods industry customers.

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{
	"title": "Kimberly-Clark Customer Satisfaction Score by Industry",
	"text": "Kimberly-Clark's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Consumer Goods industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Kimberly-Clark's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
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		{
			"label": "Accounting",
			"groupId": 495,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Kimberly-Clark's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
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		{
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			"groupId": 504,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Kimberly-Clark's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Consumer Goods",
			"groupId": 513,
			"score": 83,
			"stars": 0,
			"csatScore": 83,
			"text": "Kimberly-Clark's Customer Satisfaction score is  rated by Consumer Goods customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 83
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		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Kimberly-Clark's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		}
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}

Tech	100
Accounting	100
Business and Consumer Services	100
Consumer Goods	83
Healthcare, Hospitals and Medicine	100

Kimberly-Clark Customer Satisfaction vs. Competitors

Compared to its competitors, Kimberly-Clark's Customer Satisfaction score is rated right above Procter & Gamble, and is preceded by Unilever.

COMPANY		Customer Satisfaction (CSAT) Score
	Unilever	85%
	Kimberly-Clark	81%
	Procter & Gamble	78%
	Clorox	70%
	Edgewell Personal Care	35%
	Lanco Infratech	0%

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Customer Satisfaction for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Kimberly-Clark's Customer Satisfaction score is rated right above Honda, and is preceded by Toyota.

COMPANY		Customer Satisfaction (CSAT) Score
	Toyota	82%
	Kimberly-Clark	81%
	Honda	81%
	Mercedes-Benz USA	80%
	3M	75%
	Tesla	74%
	Audi	74%
	Stanley Black & Decker	70%
	Ford Motor Company	61%

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Kimberly-Clark Customer Service

4/5

Kimberly-Clark has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About Kimberly-Clark's Customer Service

Address

Irving, TX

Website

http://www.careersatkc.com/home.aspx

Quick Insights into Kimberly-Clark Customer Service

Kimberly-Clark's Customer Service score was rated highest by customers from the Military and Defense industry, and rated lowest by customers who have used Kimberly-Clark's products/services for 1 to 2 Years.

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Ranked Kimberly-Clark Customer Service the Highest

Military and Defense	4.6
2 to 5 Years	4.4
36-40	4.3

Ranked Kimberly-Clark Customer Service the Lowest

18-25	3.5
Aerospace and Aviation	3.3
1 to 2 Years	3.2

Kimberly-Clark Customer Service Score by Gender

Male customers rated Kimberly-Clark's Customer Service score 0.2 stars higher than Female customers.

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Male

4.1/5

Female

3.9/5

Kimberly-Clark Customer Service Score by Ethnicity

Kimberly-Clark's Customer Service score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4.1	Caucasian	4.1
Hispanic or Latino 3.9	Hispanic or Latino	3.9
African American/Black 4.1	African American/Black	4.1
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Other 4	Other	4

Kimberly-Clark Customer Service Score by Age

Kimberly-Clark's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.

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100

Summary	Age	Customer Service Score
18-25 3.5	18-25	3.5
26-30 3.9	26-30	3.9
31-35 4.2	31-35	4.2
36-40 4.3	36-40	4.3
41-45 4.1	41-45	4.1
46-50 3.8	46-50	3.8
51-55 4.3	51-55	4.3
56-60 4	56-60	4
66+ 3.6	66+	3.6

Kimberly-Clark Customer Service Score by Usage

Kimberly-Clark's Customer Service score was rated the highest by customers who have used Kimberly-Clark's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	3.6
1 to 2 Years	3.2
2 to 5 Years	4.4
5 to 10 Years	4
Over 10 Years	4

Kimberly-Clark Customer Service Score by Industry

Kimberly-Clark's Customer Service score was rated the highest by Military and Defense industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	4.3
Accounting	4.2
Aerospace and Aviation	3.3
Business and Consumer Services	4.3
Consulting	4
Consumer Goods	4
Education	4.5
Healthcare, Hospitals and Medicine	3.9
Manufacturing and Machinery	4.3
Military and Defense	4.6

Kimberly-Clark Customer Service vs. Competitors

Compared to its competitors, Kimberly-Clark's Customer Service score is rated right above Unilever.

COMPANY		Customer Service Score
	Kimberly-Clark	4/5
	Unilever	4/5
	Clorox	3.9/5
	Procter & Gamble	3.9/5
	Edgewell Personal Care	3.3/5
	Lanco Infratech	N/A

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Customer Service for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Kimberly-Clark's Customer Service score is rated right above Honda, and is preceded by Toyota.

COMPANY		Customer Service Score
	Mercedes-Benz USA	4.1/5
	Toyota	4/5
	Kimberly-Clark	4/5
	Honda	4/5
	Tesla	3.8/5
	Audi	3.8/5
	Stanley Black & Decker	3.8/5
	3M	3.8/5
	Ford Motor Company	3.4/5

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Kimberly-Clark as an Employer

4.2/5

Kimberly-Clark has a 4.2/5 stars for its overall company culture rated by their employees

top

25%

CEO of Kimberly-Clark

Thomas Falk

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Kimberly-Clark scored a 43 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Kimberly-Clark would recommend the brand to a friend. ENPS measures how likely Kimberly-Clark employees would recommend working at Kimberly-Clark to a friend.

Net Promoter Score

NPS Score

61%	Promoters
21%	Passive
18%	Detractors

Employee Net Promoter Score

eNPS Score

51%	Promoters
21%	Passive
28%	Detractors

Global Ranking Snapshot

Kimberly-Clark is ranked #305 in the Global Top 100 Brands. It ranks just behind UKG and just ahead of Sun Life.

RANK			INDUSTRY
303	California Pizza Kitchen	Jim Hyatt	Food and Beverages
304	UKG	Chris Todd	Tech
305	Kimberly-Clark	Thomas Falk	Energy and Manufacturing
306	Sun Life	Kevin D. Strain	Banking and Financial Services
307	VSP Vision Care	Michael Guyette	Health and Wellness
308	iHeartMedia	Robert Pittman	Media and Entertainment
309	Torrid	Liz Munoz	Fashion and Beauty

Energy and Manufacturing Ranking Snapshot

Kimberly-Clark is ranked #20 in the Energy and Manufacturing Industry. It ranks just behind Avery Dennison and just ahead of Corning.

RANK		Location
18	Dow Chemical Company	Midland, MI
19	Avery Dennison	Glendale, CA
20	Kimberly-Clark	Irving, TX
21	Corning	Corning, NY
22	Texas Instruments	Dallas, TX
23	General Electric	Boston, MA
24	Duke Energy Corporation	Charlotte, NC