-12
NPS
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Edgewell Personal Care
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About Edgewell Personal Care's Brand
We are a global team of 6,000 visionaries, doers, and makers. Our portfolio of over 25 brands touches lives in more than 50 countries Among its major competitors, Edgewell Personal Care is ranked in 7th place for NPS while Unilever is 1st, and Procter & Gamble is 2nd.Their current market cap is $2.16B
Brand at a Glance
67%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
Edgewell Personal Care Ranking
- #4 / 4 of its competitors
Edgewell Personal Care NPS
Edgewell Personal Care's Net Promoter Score (NPS) is a -12 with 36% Promoters, 16% Passives, and 48% Detractors. Net Promoter Score tracks whether Edgewell Personal Care's customers would recommend using the product based on a scale of -100 to 100.
Edgewell Personal Care Overall NPS
| 36% | Promoters |
|---|---|
| 16% | Passives |
| 48% | Detractors |
Edgewell Personal Care NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -16 | Aug 2023 | -16 |
Sep 2023 -8 | Sep 2023 | -8 |
Oct 2023 -13 | Oct 2023 | -13 |
Nov 2023 -19 | Nov 2023 | -19 |
Jan 2024 -12 | Jan 2024 | -12 |
Feb 2024 -7 | Feb 2024 | -7 |
Jun 2024 -5 | Jun 2024 | -5 |
Jul 2024 -1 | Jul 2024 | -1 |
Oct 2024 -6 | Oct 2024 | -6 |
Apr 2025 -8 | Apr 2025 | -8 |
May 2025 -9 | May 2025 | -9 |
Sep 2025 -12 | Sep 2025 | -12 |
How Other Brands Compare
Edgewell Personal Care is ranked #4 for NPS among its competitors. Unilever and Procter & Gamble come in first and second, with Johnson & Johnson coming in at third. Among those competitors, it is the lowest valued company behind Johnson & Johnson.
Edgewell Personal Care |  Unilever |  Johnson & Johnson |  Procter & Gamble | |
| Global Ranking | #- | #69 | #89 | #92 |
| NPS | -12 | 31 | 26 | 28 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $2.16B | $7.12B | $428.68B | $330.66B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Edgewell Personal Care NPS by Gender
Edgewell Personal Care's NPS was rated 0 by both Female and Male customers on Comparably.
Male
0
Edgewell Personal Care's NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
0
Edgewell Personal Care's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Edgewell Personal Care NPS by Ethnicity
Edgewell Personal Care's NPS was rated 17 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 17 | Caucasian | 17 |
Edgewell Personal Care NPS by Age
Edgewell Personal Care's NPS was rated -67 points by customers ages 31-35 on Comparably.
Edgewell Personal Care NPS by Usage
Edgewell Personal Care's NPS was rated 0 points by customers who have used Edgewell Personal Care's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
Edgewell Personal Care NPS vs. Competitors
Compared to its competitors, Edgewell Personal Care's NPS is rated right above Spectrum Brands, and is preceded by L'Oréal USA.
| COMPANY | NPS Score | |
|---|---|---|
| Unilever | 31 |
| Procter & Gamble | 28 |
| Johnson & Johnson | 26 |
 | Church & Dwight Company | 25 |
 | Energizer | 23 |
 | L'Oréal USA | 4 |
| Edgewell Personal Care | -12 |
 | Spectrum Brands | -19 |
Edgewell Personal Care Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Edgewell Personal Care users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Edgewell Personal Care Customer Loyalty Score by Gender
Female customers rated Edgewell Personal Care's Customer Loyalty score 36% higher than Male customers.
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Male
64%
Yes
Female
100%
Yes
Edgewell Personal Care Customer Loyalty Score by Ethnicity
Edgewell Personal Care's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Edgewell Personal Care.
70
out of 100
Caucasian
Edgewell Personal Care Customer Loyalty Score by Age
Edgewell Personal Care's Customer Loyalty score was rated 100% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Edgewell Personal Care.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
Edgewell Personal Care Customer Loyalty Score by Usage
Edgewell Personal Care's Customer Loyalty score was rated 55% by customers who have used Edgewell Personal Care's products/services for 2 to 5 Years.
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Edgewell Personal Care Customer Loyalty Score by Industry
Edgewell Personal Care's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.
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Edgewell Personal Care Customer Loyalty vs. Competitors
Compared to its competitors, Edgewell Personal Care's Customer Loyalty score is rated right below Church & Dwight Company.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| L'Oréal USA | 86% |
| Unilever | 84% |
| Energizer | 80% |
| Procter & Gamble | 79% |
| Johnson & Johnson | 79% |
| Spectrum Brands | 78% |
| Church & Dwight Company | 77% |
| Edgewell Personal Care | 67% |
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Edgewell Personal Care Product Quality
3.3/5
Edgewell Personal Care has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Edgewell Personal Care Product Information
Edgewell Personal Care’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Edgewell Personal Care's product the highest.
- Website
- http://edgewell.com
- Company Size
- 10,000+ Employees
Industry
Tech
Consumer Goods
Consumer Goods
Quick Insights into Edgewell Personal Care Product Quality
Edgewell Personal Care's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Female customers.
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Ranked Edgewell Personal Care Product Quality the Highest
Ranked Edgewell Personal Care Product Quality the Lowest
Edgewell Personal Care Product Quality Score by Gender
Male customers rated Edgewell Personal Care's Product Quality score 1.4 stars higher than Female customers.
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Male
4.1/5
Female
2.7/5
Edgewell Personal Care Product Quality Score by Ethnicity
Edgewell Personal Care's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Edgewell Personal Care Product Quality Score by Age
Edgewell Personal Care's Product Quality score was rated 2.3 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.3 | 31-35 | 2.3 |
Edgewell Personal Care Product Quality Score by Usage
Edgewell Personal Care's Product Quality score was rated 3.9 stars by customers who have used Edgewell Personal Care's products/services for 2 to 5 Years.
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Edgewell Personal Care Product Quality Score by Industry
Edgewell Personal Care's Product Quality score was rated 5 stars by Healthcare, Hospitals and Medicine industry customers.
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Edgewell Personal Care Product Quality vs. Competitors
Compared to its competitors, Edgewell Personal Care's Product Quality score is rated right above Spectrum Brands, and is preceded by Energizer.
| COMPANY | Product Quality Score | |
|---|---|---|
| Unilever | 4.2/5 |
| L'Oréal USA | 4.1/5 |
| Johnson & Johnson | 4/5 |
| Procter & Gamble | 4/5 |
| Church & Dwight Company | 3.8/5 |
| Energizer | 3.8/5 |
| Edgewell Personal Care | 3.3/5 |
| Spectrum Brands | 2.7/5 |
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Edgewell Personal Care Pricing
Edgewell Personal Care ROI & Value For Money
3.2/5
Edgewell Personal Care has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Edgewell Personal Care Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Edgewell Personal Care ROI
Edgewell Personal Care's ROI score was rated highest by Caucasian customers, and rated lowest by Female customers.
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Ranked Edgewell Personal Care ROI the Highest
Ranked Edgewell Personal Care ROI the Lowest
Edgewell Personal Care ROI Score by Gender
Male customers rated Edgewell Personal Care's ROI score 0.4 stars higher than Female customers.
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Male
3.3/5
Female
2.9/5
Edgewell Personal Care ROI Score by Ethnicity
Edgewell Personal Care's ROI score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Edgewell Personal Care.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Edgewell Personal Care ROI Score by Age
Edgewell Personal Care's ROI score was rated 2.5 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.5 | 31-35 | 2.5 |
Edgewell Personal Care ROI Score by Usage
Edgewell Personal Care's ROI score was rated 2.7 stars by customers who have used Edgewell Personal Care's products/services for 2 to 5 Years.
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Edgewell Personal Care ROI Score by Industry
Edgewell Personal Care's ROI score was rated 3.3 stars by Healthcare, Hospitals and Medicine industry customers.
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Edgewell Personal Care Pricing vs. Competitors
Compared to its competitors, Edgewell Personal Care's ROI score is rated right above Spectrum Brands, and is preceded by Church & Dwight Company.
| COMPANY | Pricing Score | |
|---|---|---|
| Unilever | 3.9/5 |
| Procter & Gamble | 3.9/5 |
| Johnson & Johnson | 3.9/5 |
| Energizer | 3.8/5 |
| L'Oréal USA | 3.7/5 |
| Church & Dwight Company | 3.6/5 |
| Edgewell Personal Care | 3.2/5 |
| Spectrum Brands | 2.8/5 |
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Edgewell Personal Care Customer Satisfaction (CSAT)
Edgewell Personal Care Customer Satisfaction (CSAT) Score
35 / 100
Edgewell Personal Care has an overall Customer Satisfaction score of 35 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
10%
Satisfied
25%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
10%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Edgewell Personal Care Customer Satisfaction
Edgewell Personal Care's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked Edgewell Personal Care Customer Satisfaction the Highest
Ranked Edgewell Personal Care Customer Satisfaction the Lowest
Edgewell Personal Care Customer Satisfaction Score by Gender
Female customers rated Edgewell Personal Care's Customer Satisfaction score 7 points higher than Male customers.
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60 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
67 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Edgewell Personal Care Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Edgewell Personal Care's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
17%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
16%
Edgewell Personal Care Customer Satisfaction Score by Usage
Edgewell Personal Care's Customer Satisfaction score was rated 50 points by customers who have used Edgewell Personal Care's products/services for 2 to 5 Years.
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Edgewell Personal Care Customer Satisfaction vs. Competitors
Compared to its competitors, Edgewell Personal Care's Customer Satisfaction score is rated right below Spectrum Brands.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Unilever | 85% |
| L'Oréal USA | 83% |
| Procter & Gamble | 78% |
| Johnson & Johnson | 78% |
| Church & Dwight Company | 74% |
| Energizer | 67% |
| Spectrum Brands | 42% |
| Edgewell Personal Care | 35% |
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Edgewell Personal Care Customer Service
3.3/5
Edgewell Personal Care has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Edgewell Personal Care's Customer Service
Address
1350 Timberlake Manor Parkway, Chesterfield, MO 63017
Website
http://edgewell.com
Quick Insights into Edgewell Personal Care Customer Service
Edgewell Personal Care's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Female customers.
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Ranked Edgewell Personal Care Customer Service the Highest
Ranked Edgewell Personal Care Customer Service the Lowest
Edgewell Personal Care Customer Service Score by Gender
Male customers rated Edgewell Personal Care's Customer Service score 1 stars higher than Female customers.
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Male
3.7/5
Female
2.7/5
Edgewell Personal Care Customer Service Score by Ethnicity
Edgewell Personal Care's Customer Service score was rated 3.6 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Edgewell Personal Care Customer Service Score by Age
Edgewell Personal Care's Customer Service score was rated 2.3 stars by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.3 | 31-35 | 2.3 |
Edgewell Personal Care Customer Service Score by Usage
Edgewell Personal Care's Customer Service score was rated 3.2 stars by customers who have used Edgewell Personal Care's products/services for 2 to 5 Years.
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Edgewell Personal Care Customer Service Score by Industry
Edgewell Personal Care's Customer Service score was rated 4 stars by Healthcare, Hospitals and Medicine industry customers.
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Edgewell Personal Care Customer Service vs. Competitors
Compared to its competitors, Edgewell Personal Care's Customer Service score is rated right above Spectrum Brands, and is preceded by Church & Dwight Company.
| COMPANY | Customer Service Score | |
|---|---|---|
| Unilever | 4/5 |
| Johnson & Johnson | 4/5 |
| Procter & Gamble | 3.9/5 |
| Energizer | 3.9/5 |
| L'Oréal USA | 3.9/5 |
| Church & Dwight Company | 3.7/5 |
| Edgewell Personal Care | 3.3/5 |
| Spectrum Brands | 2.7/5 |
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Edgewell Personal Care as an Employer
3.7/5
Edgewell Personal Care has a 3.7/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Edgewell Personal Care scored a -12 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Edgewell Personal Care would recommend the brand to a friend. ENPS measures how likely Edgewell Personal Care employees would recommend working at Edgewell Personal Care to a friend.
Net Promoter Score
-12
NPS Score
| 36% | Promoters |
|---|---|
| 16% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 43% | Promoters |
|---|---|
| 25% | Passive |
| 32% | Detractors |
