-19
NPS
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Spectrum Brands
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About Spectrum Brands' Brand
Spectrum Brands Holdings, a member of the Russell 1000 Index, is a global & diversified consumer products company. Among its major competitors, Spectrum Brands is ranked in 7th place for NPS while Nestle Purina Petcare is 1st, and Mars is 2nd.Their current market cap is $3.09B
Brand at a Glance
78%
Customer Loyalty
2.7/5
Product Quality
2.8/5
Pricing
2.7/5
Customer Service
Spectrum Brands Ranking
- #4 / 4 of its competitors
Spectrum Brands NPS
Spectrum Brands's Net Promoter Score (NPS) is a -19 with 36% Promoters, 9% Passives, and 55% Detractors. Net Promoter Score tracks whether Spectrum Brands's customers would recommend using the product based on a scale of -100 to 100.
Spectrum Brands Overall NPS
| 36% | Promoters |
|---|---|
| 9% | Passives |
| 55% | Detractors |
Spectrum Brands NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -12 | Dec 2023 | -12 |
Feb 2024 -7 | Feb 2024 | -7 |
Mar 2024 -5 | Mar 2024 | -5 |
Apr 2024 -5 | Apr 2024 | -5 |
May 2024 -6 | May 2024 | -6 |
Jun 2024 -8 | Jun 2024 | -8 |
Jul 2024 -10 | Jul 2024 | -10 |
Sep 2024 -12 | Sep 2024 | -12 |
Oct 2024 -14 | Oct 2024 | -14 |
Jan 2025 -17 | Jan 2025 | -17 |
Jun 2025 -19 | Jun 2025 | -19 |
Oct 2025 -19 | Oct 2025 | -19 |
How Other Brands Compare
Spectrum Brands is ranked #4 for NPS among its competitors. Mars and J.M. Smucker Company come in first and second, with S.C. Johnson coming in at third. Among those competitors, it is the third most valued company behind S.C. Johnson.
Spectrum Brands |  Mars |  S.C. Johnson |  J.M. Smucker Company | |
| Global Ranking | #- | #61 | #260 | #991 |
| NPS | -19 | 27 | 19 | 22 |
| Valuation Updated every 24 hours for public companies | $3.09B | $31.60M | $428.85B | $13.84B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Spectrum Brands NPS by Gender
Male customers rated Spectrum Brands's NPS 6 points higher than Female customers.
Male
-26
Spectrum Brands's NPS was rated -26 by Male customers on Comparably.
37%
Promoters
0%
Passives
63%
Detractors
Female
-32
Spectrum Brands's NPS was rated -32 by Female customers on Comparably.
30%
Promoters
8%
Passives
62%
Detractors
Spectrum Brands NPS by Ethnicity
Spectrum Brands's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -40 | Caucasian | -40 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
Asian or Pacific Islander 50 | Asian or Pacific Islander | 50 |
Other -50 | Other | -50 |
Spectrum Brands NPS by Age
Spectrum Brands's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Spectrum Brands NPS by Usage
Spectrum Brands's NPS was rated the highest by customers who have used Spectrum Brands's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -20 | Less than 1 Year | -20 |
1 to 2 Years 20 | 1 to 2 Years | 20 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years -14 | 5 to 10 Years | -14 |
Over 10 Years -50 | Over 10 Years | -50 |
Spectrum Brands NPS vs. Competitors
Compared to its competitors, Spectrum Brands's NPS is rated right below Edgewell Personal Care.
| COMPANY | NPS Score | |
|---|---|---|
 | Nestle Purina Petcare | 53 |
| Mars | 27 |
 | Newell Brands | 27 |
| J.M. Smucker Company | 22 |
| S.C. Johnson | 19 |
 | Jarden Consumer Solutions | N/A |
 | Edgewell Personal Care | -8 |
| Spectrum Brands | -19 |
Spectrum Brands Customer Reviews
Out of the 4 Spectrum Brands customer reviews 2 were positive and 2 were constructive. Spectrum Brands customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Spectrum Brands Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Spectrum Brands users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Spectrum Brands Customer Loyalty Score by Gender
Female customers rated Spectrum Brands's Customer Loyalty score 2% higher than Male customers.
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Male
70%
Yes
Female
72%
Yes
Spectrum Brands Customer Loyalty Score by Ethnicity
Spectrum Brands's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Spectrum Brands.
63
out of 100
Caucasian
100
out of 100
Hispanic or Latino
78
out of 100
Asian or Pacific Islander
78
out of 100
Other
Spectrum Brands Customer Loyalty Score by Age
Spectrum Brands's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Spectrum Brands.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
46-50 100% | 46-50 | 100% |
51-55 40% | 51-55 | 40% |
56-60 100% | 56-60 | 100% |
66+ 50% | 66+ | 50% |
Spectrum Brands Customer Loyalty Score by Usage
Spectrum Brands's Customer Loyalty score was rated the highest by customers who have used Spectrum Brands's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Spectrum Brands Customer Loyalty Score by Industry
Spectrum Brands's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Spectrum Brands Customer Loyalty vs. Competitors
Compared to its competitors, Spectrum Brands's Customer Loyalty score is rated right above J.M. Smucker Company , and is preceded by S.C. Johnson.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Nestle Purina Petcare | 80% |
| Mars | 78% |
| S.C. Johnson | 78% |
| Spectrum Brands | 78% |
| J.M. Smucker Company | 72% |
| Edgewell Personal Care | 67% |
| Newell Brands | 66% |
| Jarden Consumer Solutions | N/A |
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Spectrum Brands Product Quality
2.7/5
Spectrum Brands has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Spectrum Brands Product Information
Spectrum Brands’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Spectrum Brands's product the highest. Reviewers from the Business and Consumer Services industry rated Spectrum Brands the lowest at 1.6.
- Company Size
- 10,000+ Employees
Industry
Consumer Goods
Quick Insights into Spectrum Brands Product Quality
Spectrum Brands's Product Quality score was rated highest by customers ages 26-30, and rated lowest by Hispanic or Latino customers.
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Ranked Spectrum Brands Product Quality the Highest
Ranked Spectrum Brands Product Quality the Lowest
Spectrum Brands Product Quality Score by Gender
Male customers rated Spectrum Brands's Product Quality score 0.4 stars higher than Female customers.
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Male
2.4/5
Female
2/5
Spectrum Brands Product Quality Score by Ethnicity
Spectrum Brands's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Spectrum Brands.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 1.6 | Other | 1.6 |
Spectrum Brands Product Quality Score by Age
Spectrum Brands's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Spectrum Brands.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
46-50 2.5 | 46-50 | 2.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.5 | 56-60 | 2.5 |
66+ 1.5 | 66+ | 1.5 |
Spectrum Brands Product Quality Score by Usage
Spectrum Brands's Product Quality score was rated the highest by customers who have used Spectrum Brands's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Spectrum Brands Product Quality Score by Industry
Spectrum Brands's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Business and Consumer Services industry customers.
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Spectrum Brands Product Quality vs. Competitors
Compared to its competitors, Spectrum Brands's Product Quality score is rated right above Jarden Consumer Solutions, and is preceded by Edgewell Personal Care.
| COMPANY | Product Quality Score | |
|---|---|---|
| Nestle Purina Petcare | 4.1/5 |
| Mars | 4/5 |
| Newell Brands | 3.8/5 |
| J.M. Smucker Company | 3.8/5 |
| S.C. Johnson | 3.8/5 |
| Edgewell Personal Care | 3.3/5 |
| Spectrum Brands | 2.7/5 |
| Jarden Consumer Solutions | N/A |
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Spectrum Brands Pricing
Spectrum Brands ROI & Value For Money
2.8/5
Spectrum Brands has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Spectrum Brands Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from Spectrum Brands.
Quick Insights into Spectrum Brands ROI
Spectrum Brands's ROI score was rated highest by customers ages 26-30, and rated lowest by customers who have used Spectrum Brands's products/services for Over 10 Years.
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Ranked Spectrum Brands ROI the Highest
Ranked Spectrum Brands ROI the Lowest
Spectrum Brands ROI Score by Gender
Female customers rated Spectrum Brands's ROI score 0.2 stars higher than Male customers.
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Male
2.3/5
Female
2.5/5
Spectrum Brands ROI Score by Ethnicity
Spectrum Brands's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Spectrum Brands.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 1.5 | Other | 1.5 |
Spectrum Brands ROI Score by Age
Spectrum Brands's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Spectrum Brands.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.4 | 26-30 | 4.4 |
46-50 2.9 | 46-50 | 2.9 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.2 | 56-60 | 2.2 |
66+ 1.5 | 66+ | 1.5 |
Spectrum Brands ROI Score by Usage
Spectrum Brands's ROI score was rated the highest by customers who have used Spectrum Brands's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Spectrum Brands ROI Score by Industry
Spectrum Brands's ROI score was rated the highest by Tech industry customers, and the lowest by Business and Consumer Services industry customers.
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Spectrum Brands Pricing vs. Competitors
Compared to its competitors, Spectrum Brands's ROI score is rated right above Jarden Consumer Solutions, and is preceded by Edgewell Personal Care.
| COMPANY | Pricing Score | |
|---|---|---|
| Nestle Purina Petcare | 3.9/5 |
| Mars | 3.8/5 |
| Newell Brands | 3.8/5 |
| J.M. Smucker Company | 3.6/5 |
| S.C. Johnson | 3.4/5 |
| Edgewell Personal Care | 3.2/5 |
| Spectrum Brands | 2.8/5 |
| Jarden Consumer Solutions | N/A |
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Spectrum Brands Customer Satisfaction (CSAT)
Spectrum Brands Customer Satisfaction (CSAT) Score
42 / 100
Spectrum Brands has an overall Customer Satisfaction score of 42 rated by its users and customers.
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Very Satisfied
19%
Satisfied
23%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
15%
Very Dissatisfied
35%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Spectrum Brands Customer Satisfaction
Spectrum Brands's Customer Satisfaction score was rated highest by customers who have used Spectrum Brands's products/services for 1 to 2 Years, and rated lowest by Hispanic or Latino customers.
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Ranked Spectrum Brands Customer Satisfaction the Highest
Ranked Spectrum Brands Customer Satisfaction the Lowest
Spectrum Brands Customer Satisfaction Score by Gender
Male customers rated Spectrum Brands's Customer Satisfaction score 18 points higher than Female customers.
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41 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 6% | |
Very Dissatisfied | 47% |
23 / 100
FemaleVery Satisfied | 8% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 15% | |
Dissatisfied | 15% | |
Very Dissatisfied | 47% |
Spectrum Brands Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Spectrum Brands' Customer Satisfaction (CSAT) score was rated 24% according to Caucasian users and customers.
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24 / 100
Very Satisfied
18%
Satisfied
6%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
18%
Very Dissatisfied
47%
CSAT according to Hispanic or Latino
Spectrum Brands' Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Asian or Pacific Islander
Spectrum Brands' Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
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75 / 100
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Other
Spectrum Brands' Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
Spectrum Brands Customer Satisfaction Score by Age
Spectrum Brands's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 75% | |||||||||||||||
| 46-50 | 40% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 50% | |||||||||||||||
| 66+ | 25% |
Spectrum Brands Customer Satisfaction Score by Usage
Spectrum Brands's Customer Satisfaction score was rated the highest by customers who have used Spectrum Brands's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Spectrum Brands Customer Satisfaction Score by Industry
Spectrum Brands's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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{
"title": "Spectrum Brands Customer Satisfaction Score by Industry",
"text": "Spectrum Brands's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
"score": 25,
"stars": 0,
"csatScore": 25,
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"scoreLabel": 25
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}Spectrum Brands Customer Satisfaction vs. Competitors
Compared to its competitors, Spectrum Brands's Customer Satisfaction score is rated right above Edgewell Personal Care, and is preceded by Mars.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nestle Purina Petcare | 81% |
| Newell Brands | 75% |
| J.M. Smucker Company | 75% |
| S.C. Johnson | 75% |
| Mars | 73% |
| Spectrum Brands | 42% |
| Edgewell Personal Care | 35% |
| Jarden Consumer Solutions | 0% |
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Spectrum Brands Customer Service
2.7/5
Spectrum Brands has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Spectrum Brands's Customer Service
Address
3001 Deming Way, Middleton, WI 53562
Website
http://www.spectrumbrands.com
Phone Number
6082753340
Spectrum Brands's Social Links
Quick Insights into Spectrum Brands Customer Service
Spectrum Brands's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Spectrum Brands's products/services for Over 10 Years.
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Ranked Spectrum Brands Customer Service the Highest
Ranked Spectrum Brands Customer Service the Lowest
Spectrum Brands Customer Service Score by Gender
Female customers rated Spectrum Brands's Customer Service score 0.1 stars higher than Male customers.
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Male
2/5
Female
2.1/5
Spectrum Brands Customer Service Score by Ethnicity
Spectrum Brands's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Spectrum Brands.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 1.5 | Other | 1.5 |
Spectrum Brands Customer Service Score by Age
Spectrum Brands's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
46-50 2.5 | 46-50 | 2.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.2 | 56-60 | 2.2 |
66+ 1.5 | 66+ | 1.5 |
Spectrum Brands Customer Service Score by Usage
Spectrum Brands's Customer Service score was rated the highest by customers who have used Spectrum Brands's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Spectrum Brands Customer Service Score by Industry
Spectrum Brands's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Business and Consumer Services industry customers.
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Spectrum Brands Customer Service vs. Competitors
Compared to its competitors, Spectrum Brands's Customer Service score is rated right above Jarden Consumer Solutions, and is preceded by Edgewell Personal Care.
| COMPANY | Customer Service Score | |
|---|---|---|
| Nestle Purina Petcare | 4.1/5 |
| Mars | 3.9/5 |
| Newell Brands | 3.8/5 |
| J.M. Smucker Company | 3.7/5 |
| S.C. Johnson | 3.7/5 |
| Edgewell Personal Care | 3.3/5 |
| Spectrum Brands | 2.7/5 |
| Jarden Consumer Solutions | N/A |
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Spectrum Brands as an Employer
4.1/5
Spectrum Brands has a 4.1/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Spectrum Brands scored a -19 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Spectrum Brands would recommend the brand to a friend. ENPS measures how likely Spectrum Brands employees would recommend working at Spectrum Brands to a friend.
Net Promoter Score
-19
NPS Score
| 36% | Promoters |
|---|---|
| 9% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 53% | Promoters |
|---|---|
| 18% | Passive |
| 29% | Detractors |
