53
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Nestle Purina Petcare
Marketing or Exec? Claim Your Free Account
About Nestle Purina Petcare's Brand
Nestle Purina Petcare is a manufacturer of animal products like food, medicine, and more.
Brand at a Glance
80%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
Nestle Purina Petcare NPS
Nestle Purina Petcare's Net Promoter Score (NPS) is a 53 with 69% Promoters, 15% Passives, and 16% Detractors. Net Promoter Score tracks whether Nestle Purina Petcare's customers would recommend using the product based on a scale of -100 to 100.
Nestle Purina Petcare Overall NPS
| 69% | Promoters |
|---|---|
| 15% | Passives |
| 16% | Detractors |
Nestle Purina Petcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 52 | May 2024 | 52 |
Jul 2024 52 | Jul 2024 | 52 |
Oct 2024 52 | Oct 2024 | 52 |
Nov 2024 51 | Nov 2024 | 51 |
Dec 2024 50 | Dec 2024 | 50 |
Jan 2025 50 | Jan 2025 | 50 |
Apr 2025 52 | Apr 2025 | 52 |
May 2025 52 | May 2025 | 52 |
Aug 2025 51 | Aug 2025 | 51 |
Nov 2025 53 | Nov 2025 | 53 |
Dec 2025 52 | Dec 2025 | 52 |
Jan 2026 52 | Jan 2026 | 52 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nestle Purina Petcare NPS by Gender
Female customers rated Nestle Purina Petcare's NPS 61 points higher than Male customers.
Male
20
Nestle Purina Petcare's NPS was rated 20 by Male customers on Comparably.
52%
Promoters
16%
Passives
32%
Detractors
Female
81
Nestle Purina Petcare's NPS was rated 81 by Female customers on Comparably.
86%
Promoters
9%
Passives
5%
Detractors
Nestle Purina Petcare NPS by Ethnicity
Nestle Purina Petcare's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 47 | Caucasian | 47 |
Hispanic or Latino 100 | Hispanic or Latino | 100 |
Native American 100 | Native American | 100 |
Other 89 | Other | 89 |
Nestle Purina Petcare NPS by Age
Nestle Purina Petcare's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Nestle Purina Petcare NPS by Usage
Nestle Purina Petcare's NPS was rated the highest by customers who have used Nestle Purina Petcare's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 50 | Less than 1 Year | 50 |
1 to 2 Years 80 | 1 to 2 Years | 80 |
2 to 5 Years 42 | 2 to 5 Years | 42 |
5 to 10 Years 49 | 5 to 10 Years | 49 |
Over 10 Years 50 | Over 10 Years | 50 |
Nestle Purina Petcare Customer Reviews
Out of the 8 Nestle Purina Petcare customer reviews 8 were positive and 0 were constructive. Nestle Purina Petcare customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Nestle Purina Petcare Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Nestle Purina Petcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nestle Purina Petcare Customer Loyalty Score by Gender
Female customers rated Nestle Purina Petcare's Customer Loyalty score 6% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Nestle Purina Petcare.
Male
86%
Yes
Female
92%
Yes
Nestle Purina Petcare Customer Loyalty Score by Ethnicity
Nestle Purina Petcare's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Nestle Purina Petcare.
91
out of 100
Caucasian
100
out of 100
Hispanic or Latino
100
out of 100
Native American
90
out of 100
Other
Nestle Purina Petcare Customer Loyalty Score by Age
Nestle Purina Petcare's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Nestle Purina Petcare.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 85% | 18-25 | 85% |
26-30 100% | 26-30 | 100% |
31-35 100% | 31-35 | 100% |
36-40 100% | 36-40 | 100% |
41-45 10% | 41-45 | 10% |
46-50 100% | 46-50 | 100% |
51-55 100% | 51-55 | 100% |
61-65 70% | 61-65 | 70% |
Nestle Purina Petcare Customer Loyalty Score by Usage
Nestle Purina Petcare's Customer Loyalty score was rated the highest by customers who have used Nestle Purina Petcare's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Nestle Purina Petcare Customer Loyalty Score by Industry
Nestle Purina Petcare's Customer Loyalty score was rated 70% by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Nestle Purina Petcare Product Quality
4.1/5
Nestle Purina Petcare has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Nestle Purina Petcare's overall Product Quality score rated by its users and customers.
Nestle Purina Petcare Product Information
Nestle Purina Petcare’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Nestle Purina Petcare's product the highest. Reviewers from the Accounting industry rated Nestle Purina Petcare the lowest at 3.1.
- Website
- https://www.purina.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Agriculture & Farming
Quick Insights into Nestle Purina Petcare Product Quality
Nestle Purina Petcare's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked Nestle Purina Petcare's Product Quality.
Ranked Nestle Purina Petcare Product Quality the Highest
Ranked Nestle Purina Petcare Product Quality the Lowest
Nestle Purina Petcare Product Quality Score by Gender
Female customers rated Nestle Purina Petcare's Product Quality score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Nestle Purina Petcare.
Male
4/5
Female
4.5/5
Nestle Purina Petcare Product Quality Score by Ethnicity
Nestle Purina Petcare's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Nestle Purina Petcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Hispanic or Latino 4.7 | Hispanic or Latino | 4.7 |
Other 4.5 | Other | 4.5 |
Nestle Purina Petcare Product Quality Score by Age
Nestle Purina Petcare's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Nestle Purina Petcare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 4.6 | 26-30 | 4.6 |
31-35 4.3 | 31-35 | 4.3 |
36-40 5 | 36-40 | 5 |
41-45 3 | 41-45 | 3 |
46-50 4.8 | 46-50 | 4.8 |
51-55 4.8 | 51-55 | 4.8 |
61-65 2 | 61-65 | 2 |
Nestle Purina Petcare Product Quality Score by Usage
Nestle Purina Petcare's Product Quality score was rated the highest by customers who have used Nestle Purina Petcare's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Nestle Purina Petcare Product Quality Score by Industry
Nestle Purina Petcare's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Nestle Purina Petcare Pricing
Nestle Purina Petcare ROI & Value For Money
3.9/5
Nestle Purina Petcare has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Nestle Purina Petcare's overall ROI score rated by its users and customers.
Nestle Purina Petcare Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Nestle Purina Petcare.
Quick Insights into Nestle Purina Petcare ROI
Nestle Purina Petcare's ROI score was rated highest by customers ages 51-55, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked Nestle Purina Petcare's ROI score.
Ranked Nestle Purina Petcare ROI the Highest
Ranked Nestle Purina Petcare ROI the Lowest
Nestle Purina Petcare ROI Score by Gender
Female customers rated Nestle Purina Petcare's ROI score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Nestle Purina Petcare.
Male
3.6/5
Female
4.4/5
Nestle Purina Petcare ROI Score by Ethnicity
Nestle Purina Petcare's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Nestle Purina Petcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Hispanic or Latino 4.9 | Hispanic or Latino | 4.9 |
Native American 4.5 | Native American | 4.5 |
Other 4.2 | Other | 4.2 |
Nestle Purina Petcare ROI Score by Age
Nestle Purina Petcare's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Nestle Purina Petcare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 4.1 | 26-30 | 4.1 |
31-35 3.8 | 31-35 | 3.8 |
36-40 4.4 | 36-40 | 4.4 |
41-45 3.3 | 41-45 | 3.3 |
46-50 4.5 | 46-50 | 4.5 |
51-55 4.9 | 51-55 | 4.9 |
61-65 1.5 | 61-65 | 1.5 |
Nestle Purina Petcare ROI Score by Usage
Nestle Purina Petcare's ROI score was rated the highest by customers who have used Nestle Purina Petcare's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Nestle Purina Petcare ROI Score by Industry
Nestle Purina Petcare's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Nestle Purina Petcare Customer Satisfaction (CSAT)
Nestle Purina Petcare Customer Satisfaction (CSAT) Score
82 / 100
Nestle Purina Petcare has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
58%
Satisfied
24%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
2%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Nestle Purina Petcare Customer Satisfaction
Nestle Purina Petcare's Customer Satisfaction score was rated highest by customers who have used Nestle Purina Petcare's products/services for 1 to 2 Years, and rated lowest by customers who have used Nestle Purina Petcare's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Nestle Purina Petcare's Customer Satisfaction.
Ranked Nestle Purina Petcare Customer Satisfaction the Highest
Ranked Nestle Purina Petcare Customer Satisfaction the Lowest
Nestle Purina Petcare Customer Satisfaction Score by Gender
Female customers rated Nestle Purina Petcare's Customer Satisfaction score 5 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Nestle Purina Petcare.
86 / 100
MaleVery Satisfied | 53% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 7% | |
Very Dissatisfied | 7% |
91 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 24% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 9% |
Nestle Purina Petcare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Nestle Purina Petcare's Customer Satisfaction (CSAT) score was rated 83% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Nestle Purina Petcare.
83 / 100
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
CSAT according to Hispanic or Latino
Nestle Purina Petcare's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Nestle Purina Petcare.
100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Native American
Nestle Purina Petcare's Customer Satisfaction (CSAT) score was rated 100% according to Native American users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Nestle Purina Petcare.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Nestle Purina Petcare's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Nestle Purina Petcare.
100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Nestle Purina Petcare Customer Satisfaction Score by Age
Nestle Purina Petcare's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Nestle Purina Petcare.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 82% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 46-50 | 100% | |||||||||||||||
| 51-55 | 100% |
Nestle Purina Petcare Customer Satisfaction Score by Usage
Nestle Purina Petcare's Customer Satisfaction score was rated the highest by customers who have used Nestle Purina Petcare's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Nestle Purina Petcare Customer Satisfaction Score by Industry
Nestle Purina Petcare's Customer Satisfaction score was rated 67 points by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Nestle Purina Petcare Customer Satisfaction Score by Industry",
"text": "Nestle Purina Petcare's Customer Satisfaction score was rated 67 points by Accounting industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Nestle Purina Petcare's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
}
]
}Nestle Purina Petcare Customer Service
4.1/5
Nestle Purina Petcare has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Nestle Purina Petcare's overall Customer Service score rated by its users and customers.
About Nestle Purina Petcare's Customer Service
Address
801 Chouteau Ave, Saint Louis, MO
Website
https://www.purina.com/
Quick Insights into Nestle Purina Petcare Customer Service
Nestle Purina Petcare's Customer Service score was rated highest by customers ages 51-55, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked Nestle Purina Petcare's Customer Service score.
Ranked Nestle Purina Petcare Customer Service the Highest
Ranked Nestle Purina Petcare Customer Service the Lowest
Nestle Purina Petcare Customer Service Score by Gender
Female customers rated Nestle Purina Petcare's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Nestle Purina Petcare.
Male
3.9/5
Female
4.4/5
Nestle Purina Petcare Customer Service Score by Ethnicity
Nestle Purina Petcare's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Nestle Purina Petcare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Hispanic or Latino 4.9 | Hispanic or Latino | 4.9 |
Native American 4.6 | Native American | 4.6 |
Other 4.4 | Other | 4.4 |
Nestle Purina Petcare Customer Service Score by Age
Nestle Purina Petcare's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Nestle Purina Petcare.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 4.1 | 26-30 | 4.1 |
31-35 3.6 | 31-35 | 3.6 |
36-40 4.5 | 36-40 | 4.5 |
41-45 3.5 | 41-45 | 3.5 |
46-50 4.7 | 46-50 | 4.7 |
51-55 4.9 | 51-55 | 4.9 |
61-65 2.8 | 61-65 | 2.8 |
Nestle Purina Petcare Customer Service Score by Usage
Nestle Purina Petcare's Customer Service score was rated the highest by customers who have used Nestle Purina Petcare's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Nestle Purina Petcare Customer Service Score by Industry
Nestle Purina Petcare's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Nestle Purina Petcare as an Employer
4.5/5
Nestle Purina Petcare has a 4.5/5 stars for its overall company culture rated by their employees
top
15%
CEO of Nestle Purina Petcare
In the Top 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Nestle Purina Petcare scored a 53 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Nestle Purina Petcare would recommend the brand to a friend. ENPS measures how likely Nestle Purina Petcare employees would recommend working at Nestle Purina Petcare to a friend.
Net Promoter Score
53
NPS Score
| 69% | Promoters |
|---|---|
| 15% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 52% | Promoters |
|---|---|
| 29% | Passive |
| 19% | Detractors |
