23
NPS
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Energizer
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About Energizer's Brand
Energizer is an international corporation that produces batteries and battery accessories. Among its major competitors, Energizer is ranked in 2nd place for NPS while Duracell is 1st, and Edgewell Personal Care is 3rd.
Brand at a Glance
80%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Energizer Ranking
- #2 / 4 of its competitors
Energizer NPS
Energizer's Net Promoter Score (NPS) is a 23 with 50% Promoters, 23% Passives, and 27% Detractors. Net Promoter Score tracks whether Energizer's customers would recommend using the product based on a scale of -100 to 100.
Energizer Overall NPS
| 50% | Promoters |
|---|---|
| 23% | Passives |
| 27% | Detractors |
Energizer NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 0 | Nov 2022 | 0 |
Jan 2023 0 | Jan 2023 | 0 |
Feb 2023 -8 | Feb 2023 | -8 |
Mar 2023 0 | Mar 2023 | 0 |
Aug 2023 13 | Aug 2023 | 13 |
Sep 2023 19 | Sep 2023 | 19 |
Nov 2023 18 | Nov 2023 | 18 |
Feb 2024 23 | Feb 2024 | 23 |
Mar 2024 26 | Mar 2024 | 26 |
Jul 2024 30 | Jul 2024 | 30 |
Oct 2024 24 | Oct 2024 | 24 |
Mar 2025 23 | Mar 2025 | 23 |
How Other Brands Compare
Energizer is ranked second for NPS among its competitors. Duracell and Edgewell Personal Care come in first and third, with Spectrum Brands coming in at #4.
Energizer |  Duracell |  Spectrum Brands |  Edgewell Personal Care | |
| Global Ranking | #- | #296 | #- | #- |
| NPS | 23 | 27 | -19 | -12 |
| Valuation Updated every 24 hours for public companies | - | $3.31B | $3.09B | $2.16B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Energizer NPS by Gender
Female customers rated Energizer's NPS 68 points higher than Male customers.
Male
-34
Energizer's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
34
Energizer's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Energizer NPS vs. Competitors
Compared to its competitors, Energizer's NPS is rated right above Edgewell Personal Care, and is preceded by Duracell.
| COMPANY | NPS Score | |
|---|---|---|
| Duracell | 27 |
| Energizer | 23 |
| Edgewell Personal Care | -12 |
| Spectrum Brands | -19 |
Energizer Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Energizer users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Energizer Customer Loyalty Score by Gender
Female customers rated Energizer's Customer Loyalty score 60% higher than Male customers.
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Male
40%
Yes
Female
100%
Yes
Energizer Customer Loyalty vs. Competitors
Compared to its competitors, Energizer's Customer Loyalty score is rated right above Spectrum Brands.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Energizer | 80% |
| Spectrum Brands | 78% |
| Duracell | 76% |
| Edgewell Personal Care | 67% |
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Energizer Product Quality
3.8/5
Energizer has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Energizer Product Information
Energizer’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.energizer.com
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Quick Insights into Energizer Product Quality
Energizer's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Energizer Product Quality the Highest
Ranked Energizer Product Quality the Lowest
Energizer Product Quality Score by Gender
Female customers rated Energizer's Product Quality score 0.7 stars higher than Male customers.
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Male
3.1/5
Female
3.8/5
Energizer Product Quality vs. Competitors
Compared to its competitors, Energizer's Product Quality score is rated right above Duracell.
| COMPANY | Product Quality Score | |
|---|---|---|
| Energizer | 3.8/5 |
| Duracell | 3.7/5 |
| Edgewell Personal Care | 3.3/5 |
| Spectrum Brands | 2.7/5 |
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Energizer Pricing
Energizer ROI & Value For Money
3.8/5
Energizer has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Energizer ROI
Energizer's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Energizer ROI the Highest
Ranked Energizer ROI the Lowest
Energizer ROI Score by Gender
Female customers rated Energizer's ROI score 1 stars higher than Male customers.
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Male
3.1/5
Female
4.1/5
Energizer Pricing vs. Competitors
Compared to its competitors, Energizer's ROI score is rated right above Duracell.
| COMPANY | Pricing Score | |
|---|---|---|
| Energizer | 3.8/5 |
| Duracell | 3.6/5 |
| Edgewell Personal Care | 3.2/5 |
| Spectrum Brands | 2.8/5 |
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Energizer Customer Satisfaction (CSAT)
Energizer Customer Satisfaction (CSAT) Score
66 / 100
Energizer has an overall Customer Satisfaction score of 66 rated by its users and customers.
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Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Energizer Customer Satisfaction
Energizer's Customer Satisfaction score was rated highest by Male customers.
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Ranked Energizer Customer Satisfaction the Highest
Energizer Customer Satisfaction Score by Gender
Energizer's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Energizer Customer Satisfaction vs. Competitors
Compared to its competitors, Energizer's Customer Satisfaction score is rated right above Spectrum Brands, and is preceded by Duracell.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Duracell | 73% |
| Energizer | 67% |
| Spectrum Brands | 42% |
| Edgewell Personal Care | 35% |
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Energizer Customer Service
3.9/5
Energizer has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Energizer's Customer Service
Address
533 Maryville University Drive, Saint Louis, MO
Website
http://www.energizer.com
Phone Number
3149852213
Quick Insights into Energizer Customer Service
Energizer's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Energizer Customer Service the Highest
Ranked Energizer Customer Service the Lowest
Energizer Customer Service Score by Gender
Female customers rated Energizer's Customer Service score 1.9 stars higher than Male customers.
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Male
3.1/5
Female
5/5
Energizer Customer Service vs. Competitors
Compared to its competitors, Energizer's Customer Service score is rated right above Duracell.
| COMPANY | Customer Service Score | |
|---|---|---|
| Energizer | 3.9/5 |
| Duracell | 3.7/5 |
| Edgewell Personal Care | 3.3/5 |
| Spectrum Brands | 2.7/5 |
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Energizer as an Employer
3.2/5
Energizer has a 3.2/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Energizer scored a 23 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Energizer would recommend the brand to a friend. ENPS measures how likely Energizer employees would recommend working at Energizer to a friend.
Net Promoter Score
23
NPS Score
| 50% | Promoters |
|---|---|
| 23% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 45% | Promoters |
|---|---|
| 14% | Passive |
| 41% | Detractors |
