19
NPS
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BP is ranked #14 in Energy and Manufacturing Brands
BP is ranked #14 in Energy and Manufacturing Brands
About BP's Brand
BP is one of the world's leading integrated oil and gas companies. BP’s brand is ranked #178 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of BP. When compared to other organizations within the Energy and Manufacturing industry, BP is ranked #14. Among its major competitors, BP is ranked in 6th place for NPS while Western Refining is 1st, and ConocoPhillips is 2nd.Their current market cap is $641.41M
Brand at a Glance
75%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
BP Ranking
- #14 in Energy and Manufacturing
- #3 / 4 of its competitors
BP NPS
BP's Net Promoter Score (NPS) is a 19 with 49% Promoters, 21% Passives, and 30% Detractors. Net Promoter Score tracks whether BP's customers would recommend using the product based on a scale of -100 to 100.
BP Overall NPS
| 49% | Promoters |
|---|---|
| 21% | Passives |
| 30% | Detractors |
BP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 18 | Aug 2024 | 18 |
Sep 2024 20 | Sep 2024 | 20 |
Oct 2024 20 | Oct 2024 | 20 |
Nov 2024 20 | Nov 2024 | 20 |
Dec 2024 20 | Dec 2024 | 20 |
Jan 2025 20 | Jan 2025 | 20 |
Feb 2025 20 | Feb 2025 | 20 |
Mar 2025 20 | Mar 2025 | 20 |
Sep 2025 19 | Sep 2025 | 19 |
Oct 2025 19 | Oct 2025 | 19 |
Dec 2025 19 | Dec 2025 | 19 |
Jan 2026 19 | Jan 2026 | 19 |
How Other Brands Compare
BP is ranked third for NPS among its competitors. Saudi Aramco and Chevron Corporation come in first and second, with ExxonMobil coming in at #4. Among those competitors, it is the lowest valued company behind ExxonMobil.
 BP |  Chevron Corporation |  ExxonMobil |  Saudi Aramco | |
| Global Ranking | #178 | #159 | #481 | #712 |
| NPS | 19 | 30 | 18 | 32 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $641.41M | $200.43B | $242.96B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BP NPS by Gender
Female customers rated BP's NPS 8 points higher than Male customers.
Male
15
BP's NPS was rated 15 by Male customers on Comparably.
46%
Promoters
23%
Passives
31%
Detractors
Female
23
BP's NPS was rated 23 by Female customers on Comparably.
45%
Promoters
33%
Passives
22%
Detractors
BP NPS by Ethnicity
BP's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 8 | Caucasian | 8 |
Hispanic or Latino -40 | Hispanic or Latino | -40 |
African American/Black 7 | African American/Black | 7 |
Asian or Pacific Islander 52 | Asian or Pacific Islander | 52 |
Native American -40 | Native American | -40 |
Other 22 | Other | 22 |
BP NPS by Age
BP's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
BP NPS by Usage
BP's NPS was rated the highest by customers who have used BP's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 23 | Less than 1 Year | 23 |
1 to 2 Years 7 | 1 to 2 Years | 7 |
2 to 5 Years 40 | 2 to 5 Years | 40 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years 16 | Over 10 Years | 16 |
BP NPS vs. Competitors
Compared to its competitors, BP's NPS is rated right above ExxonMobil, and is preceded by Marathon Oil Corporation.
| COMPANY | NPS Score | |
|---|---|---|
 | Western Refining | 50 |
| ConocoPhillips | 40 |
| Saudi Aramco | 32 |
| Chevron Corporation | 30 |
 | Marathon Oil Corporation | 25 |
| BP | 19 |
| ExxonMobil | 18 |
 | DCP Midstream | 10 |
BP NPS vs Companies in Energy and Manufacturing
In the Energy and Manufacturing industry, BP's NPS is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.
| COMPANY | NPS Score | |
|---|---|---|
 | Toyota | 43 |
 | Mercedes-Benz USA | 39 |
 | Honda | 37 |
 | Audi | 34 |
 | Tesla | 29 |
 | 3M | 22 |
 | Stanley Black & Decker | 22 |
| BP | 19 |
 | Ford Motor Company | 13 |
BP Customer Reviews
Out of the 24 BP customer reviews 19 were positive and 5 were constructive. BP customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
BP Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of BP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BP Customer Loyalty Score by Gender
Male customers rated BP's Customer Loyalty score 3% higher than Female customers.
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Male
80%
Yes
Female
77%
Yes
BP Customer Loyalty Score by Ethnicity
BP's Customer Loyalty score was rated the highest by Other customers, and the lowest by Native American customers.
% who answered "Yes"
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73
out of 100
Caucasian
82
out of 100
Hispanic or Latino
79
out of 100
African American/Black
77
out of 100
Asian or Pacific Islander
64
out of 100
Native American
84
out of 100
Other
BP Customer Loyalty Score by Age
BP's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 79% | 26-30 | 79% |
31-35 70% | 31-35 | 70% |
36-40 58% | 36-40 | 58% |
41-45 83% | 41-45 | 83% |
46-50 87% | 46-50 | 87% |
51-55 87% | 51-55 | 87% |
56-60 87% | 56-60 | 87% |
61-65 100% | 61-65 | 100% |
66+ 100% | 66+ | 100% |
BP Customer Loyalty Score by Usage
BP's Customer Loyalty score was rated the highest by customers who have used BP's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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BP Customer Loyalty Score by Industry
BP's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Hospitality industry customers.
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BP Customer Loyalty vs. Competitors
Compared to its competitors, BP's Customer Loyalty score is rated right above DCP Midstream, and is preceded by Chevron Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Marathon Oil Corporation | 100% |
| Saudi Aramco | 84% |
| ConocoPhillips | 83% |
| ExxonMobil | 78% |
| Chevron Corporation | 76% |
| BP | 75% |
| DCP Midstream | 66% |
| Western Refining | 10% |
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Customer Loyalty for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, BP's Customer Loyalty score is rated right below Tesla.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Honda | 86% |
| Audi | 84% |
| Mercedes-Benz USA | 84% |
| Toyota | 83% |
| Stanley Black & Decker | 82% |
| 3M | 80% |
| Ford Motor Company | 80% |
| Tesla | 77% |
| BP | 75% |
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BP Product Quality
3.8/5
BP has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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BP Product Information
BP’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated BP's product the highest. Reviewers from the Architecture and Planning industry rated BP the lowest at 3.7.
- Website
- https://www.bp.com
- Company Size
- 10,000+ Employees
Industry
Energy and Manufacturing
Quick Insights into BP Product Quality
BP's Product Quality score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by Hispanic or Latino customers.
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Ranked BP Product Quality the Highest
Ranked BP Product Quality the Lowest
BP Product Quality Score by Gender
Female customers rated BP's Product Quality score 0.2 stars higher than Male customers.
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Male
3.8/5
Female
4/5
BP Product Quality Score by Ethnicity
BP's Product Quality score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Hispanic or Latino 2.7 | Hispanic or Latino | 2.7 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Native American 2.9 | Native American | 2.9 |
Other 3.9 | Other | 3.9 |
BP Product Quality Score by Age
BP's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 4.3 | 26-30 | 4.3 |
31-35 4.3 | 31-35 | 4.3 |
36-40 3.1 | 36-40 | 3.1 |
41-45 3.7 | 41-45 | 3.7 |
46-50 3.6 | 46-50 | 3.6 |
51-55 4.3 | 51-55 | 4.3 |
56-60 4 | 56-60 | 4 |
61-65 3.2 | 61-65 | 3.2 |
66+ 4.1 | 66+ | 4.1 |
BP Product Quality Score by Usage
BP's Product Quality score was rated the highest by customers who have used BP's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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BP Product Quality Score by Industry
BP's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Hospitality industry customers.
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BP Product Quality vs. Competitors
Compared to its competitors, BP's Product Quality score is rated right above Western Refining, and is preceded by Chevron Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Marathon Oil Corporation | 4.5/5 |
| Saudi Aramco | 4.1/5 |
| ConocoPhillips | 3.9/5 |
| ExxonMobil | 3.9/5 |
| Chevron Corporation | 3.9/5 |
| BP | 3.8/5 |
| Western Refining | 3.2/5 |
| DCP Midstream | 2.8/5 |
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Product Quality for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, BP's Product Quality score is rated right above Stanley Black & Decker, and is preceded by Audi.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mercedes-Benz USA | 4.2/5 |
| Honda | 4.1/5 |
| Toyota | 4.1/5 |
| Tesla | 3.9/5 |
| 3M | 3.9/5 |
| Audi | 3.9/5 |
| BP | 3.8/5 |
| Stanley Black & Decker | 3.8/5 |
| Ford Motor Company | 3.5/5 |
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BP Pricing
BP ROI & Value For Money
3.7/5
BP has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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BP Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Architecture and Planning industry think that they had the lowest ROI from BP.
Quick Insights into BP ROI
BP's ROI score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Arts and Entertainment industry.
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Ranked BP ROI the Highest
Ranked BP ROI the Lowest
BP ROI Score by Gender
Female customers rated BP's ROI score 0.3 stars higher than Male customers.
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Male
3.6/5
Female
3.9/5
BP ROI Score by Ethnicity
BP's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hispanic or Latino 3.4 | Hispanic or Latino | 3.4 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Native American 3.6 | Native American | 3.6 |
Other 3.8 | Other | 3.8 |
BP ROI Score by Age
BP's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 3.9 | 26-30 | 3.9 |
31-35 4.3 | 31-35 | 4.3 |
36-40 3.5 | 36-40 | 3.5 |
41-45 3.8 | 41-45 | 3.8 |
46-50 4 | 46-50 | 4 |
51-55 4.2 | 51-55 | 4.2 |
56-60 3.7 | 56-60 | 3.7 |
61-65 3.4 | 61-65 | 3.4 |
66+ 3.7 | 66+ | 3.7 |
BP ROI Score by Usage
BP's ROI score was rated the highest by customers who have used BP's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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BP ROI Score by Industry
BP's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Arts and Entertainment industry customers.
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BP Pricing vs. Competitors
Compared to its competitors, BP's ROI score is rated right above ExxonMobil, and is preceded by Chevron Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| ConocoPhillips | 4.3/5 |
| Marathon Oil Corporation | 4.2/5 |
| Saudi Aramco | 4/5 |
| Western Refining | 3.7/5 |
| Chevron Corporation | 3.7/5 |
| BP | 3.7/5 |
| ExxonMobil | 3.7/5 |
| DCP Midstream | 3/5 |
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ROI for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, BP's ROI score is rated right above Stanley Black & Decker, and is preceded by Audi.
| COMPANY | Pricing Score | |
|---|---|---|
| Toyota | 4/5 |
| Mercedes-Benz USA | 4/5 |
| Honda | 3.9/5 |
| Tesla | 3.9/5 |
| 3M | 3.8/5 |
| Audi | 3.8/5 |
| BP | 3.7/5 |
| Stanley Black & Decker | 3.7/5 |
| Ford Motor Company | 3.4/5 |
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BP Customer Satisfaction (CSAT)
BP Customer Satisfaction (CSAT) Score
77 / 100
BP has an overall Customer Satisfaction score of 77 rated by its users and customers.
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Very Satisfied
39%
Satisfied
38%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
5%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BP Customer Satisfaction
BP's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by Hispanic or Latino customers.
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Ranked BP Customer Satisfaction the Highest
Ranked BP Customer Satisfaction the Lowest
BP Customer Satisfaction Score by Gender
Female customers rated BP's Customer Satisfaction score 7 points higher than Male customers.
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76 / 100
MaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 7% | |
Very Dissatisfied | 11% |
83 / 100
FemaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 47% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 3% | |
Very Dissatisfied | 7% |
BP Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
BP's Customer Satisfaction (CSAT) score was rated 76% according to Caucasian users and customers.
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76 / 100
Very Satisfied
27%
Satisfied
49%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
3%
Very Dissatisfied
12%
CSAT according to Hispanic or Latino
BP's Customer Satisfaction (CSAT) score was rated 20% according to Hispanic or Latino users and customers.
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20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
40%
CSAT according to African American/Black
BP's Customer Satisfaction (CSAT) score was rated 84% according to African American/Black users and customers.
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84 / 100
Very Satisfied
38%
Satisfied
46%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
BP's Customer Satisfaction (CSAT) score was rated 84% according to Asian or Pacific Islander users and customers.
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84 / 100
Very Satisfied
47%
Satisfied
37%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
11%
Very Dissatisfied
0%
CSAT according to Native American
BP's Customer Satisfaction (CSAT) score was rated 75% according to Native American users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Other
BP's Customer Satisfaction (CSAT) score was rated 86% according to Other users and customers.
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86 / 100
Very Satisfied
41%
Satisfied
45%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
9%
BP Customer Satisfaction Score by Age
BP's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 74% | |||||||||||||||
| 26-30 | 91% | |||||||||||||||
| 31-35 | 92% | |||||||||||||||
| 36-40 | 65% | |||||||||||||||
| 41-45 | 81% | |||||||||||||||
| 46-50 | 100% | |||||||||||||||
| 51-55 | 80% | |||||||||||||||
| 56-60 | 60% | |||||||||||||||
| 61-65 | 67% | |||||||||||||||
| 66+ | 80% |
BP Customer Satisfaction Score by Usage
BP's Customer Satisfaction score was rated the highest by customers who have used BP's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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BP Customer Satisfaction Score by Industry
BP's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Arts and Entertainment industry customers.
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{
"title": "BP Customer Satisfaction Score by Industry",
"text": "BP's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Arts and Entertainment industry customers.",
"bars": [
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"label": "Tech",
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"score": 82,
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"groupId": 495,
"score": 84,
"stars": 0,
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"scoreClassName": "",
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"score": 67,
"stars": 0,
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"groupId": 498,
"score": 80,
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"csatScore": 80,
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"scoreClassName": "",
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"groupId": 499,
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"groupId": 504,
"score": 86,
"stars": 0,
"csatScore": 86,
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"scoreClassName": "max",
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{
"label": "Education",
"groupId": 515,
"score": 80,
"stars": 0,
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"scoreClassName": "",
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]
}BP Customer Satisfaction vs. Competitors
Compared to its competitors, BP's Customer Satisfaction score is rated right above ExxonMobil, and is preceded by ConocoPhillips.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Marathon Oil Corporation | 100% |
| Saudi Aramco | 82% |
| ConocoPhillips | 81% |
| BP | 77% |
| ExxonMobil | 74% |
| Chevron Corporation | 69% |
| DCP Midstream | 40% |
| Western Refining | 0% |
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Customer Satisfaction for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, BP's Customer Satisfaction score is rated right above 3M, and is preceded by Mercedes-Benz USA.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Toyota | 82% |
| Honda | 81% |
| Mercedes-Benz USA | 80% |
| BP | 77% |
| 3M | 75% |
| Tesla | 74% |
| Audi | 74% |
| Stanley Black & Decker | 70% |
| Ford Motor Company | 61% |
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BP Customer Service
3.8/5
BP has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About BP's Customer Service
Address
Houston, TX 77079-2696
Website
https://www.bp.com
Phone Number
281.366.2000
Quick Insights into BP Customer Service
BP's Customer Service score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by Hispanic or Latino customers.
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Ranked BP Customer Service the Highest
Ranked BP Customer Service the Lowest
BP Customer Service Score by Gender
Female customers rated BP's Customer Service score 0.1 stars higher than Male customers.
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Male
3.8/5
Female
3.9/5
BP Customer Service Score by Ethnicity
BP's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Native American 3.5 | Native American | 3.5 |
Other 3.7 | Other | 3.7 |
BP Customer Service Score by Age
BP's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 3.9 | 26-30 | 3.9 |
31-35 4.4 | 31-35 | 4.4 |
36-40 3.2 | 36-40 | 3.2 |
41-45 4 | 41-45 | 4 |
46-50 4 | 46-50 | 4 |
51-55 4.3 | 51-55 | 4.3 |
56-60 3.5 | 56-60 | 3.5 |
61-65 3.4 | 61-65 | 3.4 |
66+ 3.9 | 66+ | 3.9 |
BP Customer Service Score by Usage
BP's Customer Service score was rated the highest by customers who have used BP's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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BP Customer Service Score by Industry
BP's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Arts and Entertainment industry customers.
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BP Customer Service vs. Competitors
Compared to its competitors, BP's Customer Service score is rated right above Chevron Corporation, and is preceded by ExxonMobil.
| COMPANY | Customer Service Score | |
|---|---|---|
| ConocoPhillips | 4.3/5 |
| Marathon Oil Corporation | 4.2/5 |
| Saudi Aramco | 4.1/5 |
| ExxonMobil | 3.8/5 |
| BP | 3.8/5 |
| Chevron Corporation | 3.7/5 |
| Western Refining | 3.5/5 |
| DCP Midstream | 2.8/5 |
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Customer Service for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, BP's Customer Service score is rated right above 3M, and is preceded by Stanley Black & Decker.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mercedes-Benz USA | 4.1/5 |
| Toyota | 4/5 |
| Honda | 4/5 |
| Tesla | 3.8/5 |
| Audi | 3.8/5 |
| Stanley Black & Decker | 3.8/5 |
| BP | 3.8/5 |
| 3M | 3.8/5 |
| Ford Motor Company | 3.4/5 |
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BP as an Employer
3.3/5
BP has a 3.3/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
BP scored a 19 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of BP would recommend the brand to a friend. ENPS measures how likely BP employees would recommend working at BP to a friend.
Net Promoter Score
19
NPS Score
| 49% | Promoters |
|---|---|
| 21% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
2
eNPS Score
| 40% | Promoters |
|---|---|
| 22% | Passive |
| 38% | Detractors |
Global Ranking Snapshot
BP is ranked #178 in the Global Top 100 Brands. It ranks just behind Northrop Grumman Corporation and just ahead of Honeywell.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
176 |  | Prudential |  | Charles F. Lowrey | Banking and Financial Services |
177 |  | Northrop Grumman Corporation |  | Kathy Warden | Automotive and Transportation |
178 | | BP | | Bernard Looney | Energy and Manufacturing |
179 |  | Honeywell |  | Darius Adamczyk | Energy and Manufacturing |
180 |  | HP Inc. |  | Enrique Lores | Tech |
181 |  | Tyson Foods |  | Donnie King | Food and Beverages |
182 |  | Dyson |  | Roland Krueger | Consumer Goods |
Energy and Manufacturing Ranking Snapshot
BP is ranked #14 in the Energy and Manufacturing Industry. It ranks just behind DuPont and just ahead of Honeywell.
| RANK | COMPANY | Location | |
|---|---|---|---|
12 |  | Caterpillar Inc. | Deerfield, IL |
13 |  | DuPont | Wilmington, DE |
14 | | BP | Houston, TX |
15 | | Honeywell | Charlotte, NC |
16 |  | John Deere | Moline, IL |
17 |  | Goodyear | Akron, OH |
18 |  | Dow Chemical Company | Midland, MI |
