40
NPS
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ConocoPhillips
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About ConocoPhillips' Brand
ConocoPhillips has a time-honored tradition of placing safety, health and environmental stewardship at the top of their operating Among its major competitors, ConocoPhillips is ranked in 2nd place for NPS while QuikTrip is 1st, and Saudi Aramco is 3rd.Their current market cap is $70.60B
Brand at a Glance
83%
Customer Loyalty
3.9/5
Product Quality
4.3/5
Pricing
4.3/5
Customer Service
ConocoPhillips Ranking
- #1 / 4 of its competitors
ConocoPhillips NPS
ConocoPhillips's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether ConocoPhillips's customers would recommend using the product based on a scale of -100 to 100.
ConocoPhillips Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
ConocoPhillips NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 44 | Mar 2024 | 44 |
Apr 2024 44 | Apr 2024 | 44 |
May 2024 44 | May 2024 | 44 |
Jun 2024 43 | Jun 2024 | 43 |
Aug 2024 44 | Aug 2024 | 44 |
Nov 2024 46 | Nov 2024 | 46 |
Jan 2025 43 | Jan 2025 | 43 |
Feb 2025 40 | Feb 2025 | 40 |
May 2025 40 | May 2025 | 40 |
Jul 2025 39 | Jul 2025 | 39 |
Oct 2025 40 | Oct 2025 | 40 |
Nov 2025 40 | Nov 2025 | 40 |
How Other Brands Compare
ConocoPhillips is ranked first for NPS among its competitors. Chevron Corporation and BP come in second and third, with ExxonMobil coming in at #4. Among those competitors, it is the third most valued company behind ExxonMobil.
ConocoPhillips |  Chevron Corporation |  BP |  ExxonMobil | |
| Global Ranking | #- | #159 | #178 | #481 |
| NPS | 40 | 30 | 19 | 18 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $70.60B | $200.43B | $641.41M | $242.96B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ConocoPhillips NPS by Gender
ConocoPhillips's NPS was rated 73 by Male customers on Comparably.
Male
73
ConocoPhillips's NPS was rated 73 by Male customers on Comparably.
73%
Promoters
27%
Passives
0%
Detractors
Female
N/A
ConocoPhillips's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ConocoPhillips NPS by Ethnicity
ConocoPhillips's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 43 | Caucasian | 43 |
Asian or Pacific Islander 75 | Asian or Pacific Islander | 75 |
ConocoPhillips NPS by Age
ConocoPhillips's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 26-30.
ConocoPhillips NPS by Usage
ConocoPhillips's NPS was rated the highest by customers who have used ConocoPhillips's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 80 | Less than 1 Year | 80 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Over 10 Years 100 | Over 10 Years | 100 |
ConocoPhillips NPS vs. Competitors
Compared to its competitors, ConocoPhillips's NPS is rated right above Saudi Aramco, and is preceded by QuikTrip.
| COMPANY | NPS Score | |
|---|---|---|
 | QuikTrip | 44 |
| ConocoPhillips | 40 |
 | Saudi Aramco | 32 |
| Chevron Corporation | 30 |
 | EOG Resources | 28 |
| BP | 19 |
 | Kinder Morgan | 19 |
| ExxonMobil | 18 |
 | Halliburton | 17 |
 | CNOOC | 0 |
 | CONTINENTAL RESOURCES | N/A |
ConocoPhillips Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of ConocoPhillips users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ConocoPhillips Customer Loyalty Score by Gender
ConocoPhillips's Customer Loyalty score was rated 84 by Male customers on Comparably.
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Male
84%
Yes
Female
N/A
Yes
ConocoPhillips Customer Loyalty Score by Ethnicity
ConocoPhillips's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ConocoPhillips.
87
out of 100
Caucasian
78
out of 100
Asian or Pacific Islander
ConocoPhillips Customer Loyalty Score by Age
ConocoPhillips's Customer Loyalty score was rated 100% by customers ages 26-30 and customers ages 66+ on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
66+ 100% | 66+ | 100% |
ConocoPhillips Customer Loyalty Score by Usage
ConocoPhillips's Customer Loyalty score was rated the highest by customers who have used ConocoPhillips's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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ConocoPhillips Customer Loyalty Score by Industry
ConocoPhillips's Customer Loyalty score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Architecture and Planning industry customers.
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ConocoPhillips Customer Loyalty vs. Competitors
Compared to its competitors, ConocoPhillips's Customer Loyalty score is rated right above EOG Resources, and is preceded by Saudi Aramco.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| QuikTrip | 88% |
| Saudi Aramco | 84% |
| ConocoPhillips | 83% |
| EOG Resources | 83% |
| Kinder Morgan | 80% |
| Halliburton | 79% |
| ExxonMobil | 78% |
| Chevron Corporation | 76% |
| BP | 75% |
| CNOOC | N/A |
| CONTINENTAL RESOURCES | N/A |
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ConocoPhillips Product Quality
3.9/5
ConocoPhillips has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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ConocoPhillips Product Information
ConocoPhillips’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated ConocoPhillips's product the highest. Reviewers from the Energy and Manufacturing industry rated ConocoPhillips the lowest at 4.1.
- Company Size
- 10,000+ Employees
Industry
Consumer Goods
Energy and Manufacturing
Energy
Quick Insights into ConocoPhillips Product Quality
ConocoPhillips's Product Quality score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers who have used ConocoPhillips's products/services for 2 to 5 Years.
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Ranked ConocoPhillips Product Quality the Highest
Ranked ConocoPhillips Product Quality the Lowest
ConocoPhillips Product Quality Score by Gender
ConocoPhillips's Product Quality score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
ConocoPhillips Product Quality Score by Ethnicity
ConocoPhillips's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
ConocoPhillips Product Quality Score by Age
ConocoPhillips's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ConocoPhillips.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
66+ 4.3 | 66+ | 4.3 |
ConocoPhillips Product Quality Score by Usage
ConocoPhillips's Product Quality score was rated the highest by customers who have used ConocoPhillips's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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ConocoPhillips Product Quality Score by Industry
ConocoPhillips's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Energy and Manufacturing industry customers.
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ConocoPhillips Product Quality vs. Competitors
Compared to its competitors, ConocoPhillips's Product Quality score is rated right above ExxonMobil, and is preceded by QuikTrip.
| COMPANY | Product Quality Score | |
|---|---|---|
| Saudi Aramco | 4.1/5 |
| EOG Resources | 4.1/5 |
| QuikTrip | 4/5 |
| ConocoPhillips | 3.9/5 |
| ExxonMobil | 3.9/5 |
| Chevron Corporation | 3.9/5 |
| BP | 3.8/5 |
| Halliburton | 3.7/5 |
| Kinder Morgan | 3.5/5 |
| CNOOC | N/A |
| CONTINENTAL RESOURCES | N/A |
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ConocoPhillips Pricing
ConocoPhillips ROI & Value For Money
4.3/5
ConocoPhillips has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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ConocoPhillips Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Energy and Manufacturing industry think that they had the lowest ROI from ConocoPhillips.
Quick Insights into ConocoPhillips ROI
ConocoPhillips's ROI score was rated highest by customers ages 66+, and rated lowest by customers who have used ConocoPhillips's products/services for 2 to 5 Years.
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Ranked ConocoPhillips ROI the Highest
Ranked ConocoPhillips ROI the Lowest
ConocoPhillips ROI Score by Gender
ConocoPhillips's ROI score was rated 4.4 by Male customers on Comparably.
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Male
4.4/5
Female
N/A
ConocoPhillips ROI Score by Ethnicity
ConocoPhillips's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ConocoPhillips.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
ConocoPhillips ROI Score by Age
ConocoPhillips's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ConocoPhillips.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
66+ 4.8 | 66+ | 4.8 |
ConocoPhillips ROI Score by Usage
ConocoPhillips's ROI score was rated the highest by customers who have used ConocoPhillips's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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ConocoPhillips ROI Score by Industry
ConocoPhillips's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Energy and Manufacturing industry customers.
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ConocoPhillips Pricing vs. Competitors
Compared to its competitors, ConocoPhillips's ROI score is rated right above Saudi Aramco.
| COMPANY | Pricing Score | |
|---|---|---|
| ConocoPhillips | 4.3/5 |
| Saudi Aramco | 4/5 |
| QuikTrip | 3.9/5 |
| EOG Resources | 3.9/5 |
| Chevron Corporation | 3.7/5 |
| BP | 3.7/5 |
| ExxonMobil | 3.7/5 |
| Halliburton | 3.7/5 |
| Kinder Morgan | 3.4/5 |
| CNOOC | N/A |
| CONTINENTAL RESOURCES | N/A |
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ConocoPhillips Customer Satisfaction (CSAT)
ConocoPhillips Customer Satisfaction (CSAT) Score
81 / 100
ConocoPhillips has an overall Customer Satisfaction score of 81 rated by its users and customers.
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Very Satisfied
47%
Satisfied
34%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ConocoPhillips Customer Satisfaction
ConocoPhillips's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by customers ages 26-30.
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Ranked ConocoPhillips Customer Satisfaction the Highest
Ranked ConocoPhillips Customer Satisfaction the Lowest
ConocoPhillips Customer Satisfaction Score by Gender
ConocoPhillips's Customer Satisfaction score was rated 90 by Male customers on Comparably.
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90 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
ConocoPhillips Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ConocoPhillips' Customer Satisfaction (CSAT) score was rated 72% according to Caucasian users and customers.
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72 / 100
Very Satisfied
29%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
ConocoPhillips' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
ConocoPhillips Customer Satisfaction Score by Age
ConocoPhillips's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 67% | |||||||||||||||
| 66+ | 100% |
ConocoPhillips Customer Satisfaction Score by Usage
ConocoPhillips's Customer Satisfaction score was rated 100 points by customers who have used ConocoPhillips's products/services for Less than 1 Year, and by customers with Over 10 Years of usage.
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ConocoPhillips Customer Satisfaction Score by Industry
ConocoPhillips's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Energy and Manufacturing industry customers.
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}ConocoPhillips Customer Satisfaction vs. Competitors
Compared to its competitors, ConocoPhillips's Customer Satisfaction score is rated right above QuikTrip, and is preceded by Saudi Aramco.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Saudi Aramco | 82% |
| ConocoPhillips | 81% |
| QuikTrip | 80% |
| BP | 77% |
| ExxonMobil | 74% |
| Halliburton | 73% |
| Chevron Corporation | 69% |
| EOG Resources | 68% |
| Kinder Morgan | 68% |
| CNOOC | 0% |
| CONTINENTAL RESOURCES | 0% |
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ConocoPhillips Customer Service
4.3/5
ConocoPhillips has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About ConocoPhillips's Customer Service
Address
600 North Dairy Ashford, Houston, TX 77079-
Website
http://www.conocophillips.com
Phone Number
+1-281-293-1000
ConocoPhillips's Social Links
Quick Insights into ConocoPhillips Customer Service
ConocoPhillips's Customer Service score was rated highest by customers ages 66+, and rated lowest by customers who have used ConocoPhillips's products/services for 2 to 5 Years.
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Ranked ConocoPhillips Customer Service the Highest
Ranked ConocoPhillips Customer Service the Lowest
ConocoPhillips Customer Service Score by Gender
ConocoPhillips's Customer Service score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
ConocoPhillips Customer Service Score by Ethnicity
ConocoPhillips's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ConocoPhillips.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
ConocoPhillips Customer Service Score by Age
ConocoPhillips's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
66+ 4.6 | 66+ | 4.6 |
ConocoPhillips Customer Service Score by Usage
ConocoPhillips's Customer Service score was rated the highest by customers who have used ConocoPhillips's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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ConocoPhillips Customer Service Score by Industry
ConocoPhillips's Customer Service score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Architecture and Planning industry customers.
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ConocoPhillips Customer Service vs. Competitors
Compared to its competitors, ConocoPhillips's Customer Service score is rated right above EOG Resources.
| COMPANY | Customer Service Score | |
|---|---|---|
| ConocoPhillips | 4.3/5 |
| EOG Resources | 4.1/5 |
| Saudi Aramco | 4.1/5 |
| QuikTrip | 4/5 |
| ExxonMobil | 3.8/5 |
| BP | 3.8/5 |
| Chevron Corporation | 3.7/5 |
| Halliburton | 3.7/5 |
| Kinder Morgan | 3.5/5 |
| CNOOC | N/A |
| CONTINENTAL RESOURCES | N/A |
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ConocoPhillips as an Employer
3.2/5
ConocoPhillips has a 3.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
ConocoPhillips scored a 40 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of ConocoPhillips would recommend the brand to a friend. ENPS measures how likely ConocoPhillips employees would recommend working at ConocoPhillips to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 49% | Promoters |
|---|---|
| 21% | Passive |
| 30% | Detractors |
