19
NPS
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Kinder Morgan
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About Kinder Morgan's Brand
Kinder Morgan is the largest energy infrastructure company in North America.
Brand at a Glance
80%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Kinder Morgan NPS
Kinder Morgan's Net Promoter Score (NPS) is a 19 with 53% Promoters, 13% Passives, and 34% Detractors. Net Promoter Score tracks whether Kinder Morgan's customers would recommend using the product based on a scale of -100 to 100.
Kinder Morgan Overall NPS
| 53% | Promoters |
|---|---|
| 13% | Passives |
| 34% | Detractors |
Kinder Morgan NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 8 | Jul 2023 | 8 |
Aug 2023 8 | Aug 2023 | 8 |
Sep 2023 7 | Sep 2023 | 7 |
Oct 2023 6 | Oct 2023 | 6 |
Nov 2023 8 | Nov 2023 | 8 |
Mar 2024 12 | Mar 2024 | 12 |
Apr 2024 13 | Apr 2024 | 13 |
Jul 2024 15 | Jul 2024 | 15 |
Sep 2024 14 | Sep 2024 | 14 |
Jan 2025 14 | Jan 2025 | 14 |
May 2025 16 | May 2025 | 16 |
Nov 2025 18 | Nov 2025 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kinder Morgan NPS by Gender
Female customers rated Kinder Morgan's NPS 80 points higher than Male customers.
Male
0
Kinder Morgan's NPS was rated by Male customers on Comparably.
46%
Promoters
8%
Passives
46%
Detractors
Female
80
Kinder Morgan's NPS was rated 80 by Female customers on Comparably.
80%
Promoters
20%
Passives
0%
Detractors
Kinder Morgan NPS by Ethnicity
Kinder Morgan's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 30 | Caucasian | 30 |
Other 0 | Other | 0 |
Kinder Morgan NPS by Age
Kinder Morgan's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Kinder Morgan NPS by Usage
Kinder Morgan's NPS was rated the highest by customers who have used Kinder Morgan's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
2 to 5 Years 75 | 2 to 5 Years | 75 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Over 10 Years -66 | Over 10 Years | -66 |
Kinder Morgan Customer Reviews
Out of the 3 Kinder Morgan customer reviews 2 were positive and 1 was constructive. Kinder Morgan customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Kinder Morgan Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Kinder Morgan users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Kinder Morgan Customer Loyalty Score by Gender
Male customers rated Kinder Morgan's Customer Loyalty score 15% higher than Female customers.
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Male
79%
Yes
Female
64%
Yes
Kinder Morgan Customer Loyalty Score by Ethnicity
Kinder Morgan's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Kinder Morgan.
86
out of 100
Caucasian
40
out of 100
Other
Kinder Morgan Customer Loyalty Score by Age
Kinder Morgan's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
41-45 70% | 41-45 | 70% |
46-50 78% | 46-50 | 78% |
Kinder Morgan Customer Loyalty Score by Usage
Kinder Morgan's Customer Loyalty score was rated the highest by customers who have used Kinder Morgan's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Kinder Morgan Customer Loyalty Score by Industry
Kinder Morgan's Customer Loyalty score was rated 64% by Accounting industry customers.
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Kinder Morgan Product Quality
3.5/5
Kinder Morgan has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Kinder Morgan Product Information
Kinder Morgan’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Kinder Morgan's product the highest.
- Website
- http://kindermorgan.com
- Company Size
- 10,000+ Employees
Industry
Tech
Energy
Manufacturing
Quick Insights into Kinder Morgan Product Quality
Kinder Morgan's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers who have used Kinder Morgan's products/services for Over 10 Years.
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Ranked Kinder Morgan Product Quality the Highest
Ranked Kinder Morgan Product Quality the Lowest
Kinder Morgan Product Quality Score by Gender
Female customers rated Kinder Morgan's Product Quality score 0.3 stars higher than Male customers.
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Male
3.2/5
Female
3.5/5
Kinder Morgan Product Quality Score by Ethnicity
Kinder Morgan's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Kinder Morgan.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Other 2.6 | Other | 2.6 |
Kinder Morgan Product Quality Score by Age
Kinder Morgan's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Kinder Morgan.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.1 | 31-35 | 4.1 |
41-45 4.3 | 41-45 | 4.3 |
46-50 3.9 | 46-50 | 3.9 |
Kinder Morgan Product Quality Score by Usage
Kinder Morgan's Product Quality score was rated the highest by customers who have used Kinder Morgan's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Kinder Morgan Product Quality Score by Industry
Kinder Morgan's Product Quality score was rated 3.8 stars by Accounting industry customers.
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Kinder Morgan Pricing
Kinder Morgan ROI & Value For Money
3.4/5
Kinder Morgan has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Kinder Morgan Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Kinder Morgan ROI
Kinder Morgan's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used Kinder Morgan's products/services for Over 10 Years.
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Ranked Kinder Morgan ROI the Highest
Ranked Kinder Morgan ROI the Lowest
Kinder Morgan ROI Score by Gender
Female customers rated Kinder Morgan's ROI score 0.7 stars higher than Male customers.
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Male
3.2/5
Female
3.9/5
Kinder Morgan ROI Score by Ethnicity
Kinder Morgan's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Kinder Morgan.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Other 2.6 | Other | 2.6 |
Kinder Morgan ROI Score by Age
Kinder Morgan's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Kinder Morgan.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.1 | 31-35 | 4.1 |
41-45 4.3 | 41-45 | 4.3 |
46-50 4 | 46-50 | 4 |
Kinder Morgan ROI Score by Usage
Kinder Morgan's ROI score was rated the highest by customers who have used Kinder Morgan's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Kinder Morgan ROI Score by Industry
Kinder Morgan's ROI score was rated 4.6 stars by Accounting industry customers.
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Kinder Morgan Customer Satisfaction (CSAT)
Kinder Morgan Customer Satisfaction (CSAT) Score
68 / 100
Kinder Morgan has an overall Customer Satisfaction score of 68 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
30%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
8%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kinder Morgan Customer Satisfaction
Kinder Morgan's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers who have used Kinder Morgan's products/services for Over 10 Years.
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Ranked Kinder Morgan Customer Satisfaction the Highest
Ranked Kinder Morgan Customer Satisfaction the Lowest
Kinder Morgan Customer Satisfaction Score by Gender
Female customers rated Kinder Morgan's Customer Satisfaction score 55 points higher than Male customers.
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45 / 100
MaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 27% | |
Very Dissatisfied | 28% |
100 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Kinder Morgan Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Kinder Morgan's Customer Satisfaction (CSAT) score was rated 63% according to Caucasian users and customers.
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63 / 100
Very Satisfied
36%
Satisfied
27%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
18%
Very Dissatisfied
19%
CSAT according to Other
Kinder Morgan's Customer Satisfaction (CSAT) score was rated 66% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Kinder Morgan.
66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
Kinder Morgan Customer Satisfaction Score by Age
Kinder Morgan's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Kinder Morgan.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% | |||||||||||||||
| 41-45 | 67% |
Kinder Morgan Customer Satisfaction Score by Usage
Kinder Morgan's Customer Satisfaction score was rated the highest by customers who have used Kinder Morgan's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Kinder Morgan Customer Satisfaction Score by Industry
Kinder Morgan's Customer Satisfaction score was rated 75 points by Accounting industry customers.
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{
"title": "Kinder Morgan Customer Satisfaction Score by Industry",
"text": "Kinder Morgan's Customer Satisfaction score was rated 75 points by Accounting industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Kinder Morgan's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
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}Kinder Morgan Customer Service
3.5/5
Kinder Morgan has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Kinder Morgan's Customer Service
Address
1001 Louisiana St, Suite 1000, Houston, TX
Website
http://kindermorgan.com
Quick Insights into Kinder Morgan Customer Service
Kinder Morgan's Customer Service score was rated highest by customers who have used Kinder Morgan's products/services for 2 to 5 Years, and rated lowest by customers who have used Kinder Morgan's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Kinder Morgan's Customer Service score.
Ranked Kinder Morgan Customer Service the Highest
Ranked Kinder Morgan Customer Service the Lowest
Kinder Morgan Customer Service Score by Gender
Female customers rated Kinder Morgan's Customer Service score 0.9 stars higher than Male customers.
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Male
3.3/5
Female
4.2/5
Kinder Morgan Customer Service Score by Ethnicity
Kinder Morgan's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Kinder Morgan.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Other 2.6 | Other | 2.6 |
Kinder Morgan Customer Service Score by Age
Kinder Morgan's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Kinder Morgan.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.1 | 31-35 | 4.1 |
41-45 4.3 | 41-45 | 4.3 |
46-50 4.1 | 46-50 | 4.1 |
Kinder Morgan Customer Service Score by Usage
Kinder Morgan's Customer Service score was rated the highest by customers who have used Kinder Morgan's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Kinder Morgan Customer Service Score by Industry
Kinder Morgan's Customer Service score was rated 4.5 stars by Accounting industry customers.
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Kinder Morgan as an Employer
3.4/5
Kinder Morgan has a 3.4/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Kinder Morgan scored a 19 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Kinder Morgan would recommend the brand to a friend. ENPS measures how likely Kinder Morgan employees would recommend working at Kinder Morgan to a friend.
Net Promoter Score
19
NPS Score
| 53% | Promoters |
|---|---|
| 13% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 37% | Promoters |
|---|---|
| 18% | Passive |
| 45% | Detractors |
