QuikTrip NPS & Customer Reviews | Comparably
QuikTrip is
Ranked
#117
in
Retail Brands
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QuikTrip is ranked #117 in Retail Brands

About QuikTrip's Brand

QuikTrip’s brand is ranked #883 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of QuikTrip. When compared to other organizations within the Retail industry, QuikTrip is ranked #117. Among its major competitors, QuikTrip is ranked in 1st place for NPS while ConocoPhillips is 2nd, and Huy Fong Foods is 3rd. Overall, QuikTrip has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $99.17M

Brand at a Glance

88%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4/5
Customer Service

QuikTrip Ranking

QuikTrip NPS

QuikTrip's Net Promoter Score (NPS) is a 44 with 66% Promoters, 12% Passives, and 22% Detractors. Net Promoter Score tracks whether QuikTrip's customers would recommend using the product based on a scale of -100 to 100.

QuikTrip Overall NPS

44
NPS
66%Promoters
12%Passives
22%Detractors
QuikTrip Overall NPS

QuikTrip NPS Trend

-100
-50
0
50
100
Jan 2025
44
Jan 202544
Feb 2025
44
Feb 202544
Mar 2025
44
Mar 202544
Apr 2025
44
Apr 202544
May 2025
44
May 202544
Jun 2025
44
Jun 202544
Jul 2025
44
Jul 202544
Sep 2025
44
Sep 202544
Oct 2025
42
Oct 202542
Nov 2025
42
Nov 202542
Dec 2025
42
Dec 202542
Jan 2026
42
Jan 202642

How Other Brands Compare

QuikTrip is ranked first for NPS among its competitors. ConocoPhillips and Pizza Hut come in second and third, with Speedway coming in at #4. Among those competitors, it is the lowest valued company behind ConocoPhillips.

QuikTrip's Logo
QuikTrip
Pizza Hut's Logo
Pizza Hut
Speedway's Logo
Speedway
ConocoPhillips' Logo
ConocoPhillips
Global Ranking#883#153#438#-
NPS445-4440
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutralNeutral-
Valuation Updated every 24 hours for public companies$99.17M$33.20B$34.48B$70.60B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

QuikTrip NPS by Gender

Female customers rated QuikTrip's NPS 2 points higher than Male customers.

Male

44

QuikTrip's NPS was rated 44 by Male customers on Comparably.

66%
Promoters
12%
Passives
22%
Detractors

Female

46

QuikTrip's NPS was rated 46 by Female customers on Comparably.

69%
Promoters
8%
Passives
23%
Detractors

QuikTrip NPS by Ethnicity

QuikTrip's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

-100
-50
0
50
100
Caucasian
48
Caucasian48
Hispanic or Latino
56
Hispanic or Latino56
African American/Black
43
African American/Black43
Asian or Pacific Islander
17
Asian or Pacific Islander17
Native American
11
Native American11
Other
32
Other32

QuikTrip NPS by Age

QuikTrip's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.

0
20
40
60
80
100
Promoters
71%
Passives
19%
Detractors
10%
18-2571%19%10%
Promoters
73%
Passives
7%
Detractors
20%
26-3073%7%20%
Promoters
69%
Passives
8%
Detractors
23%
31-3569%8%23%
Promoters
46%
Passives
8%
Detractors
46%
36-4046%8%46%
Promoters
55%
Passives
18%
Detractors
27%
41-4555%18%27%
Promoters
66%
Passives
7%
Detractors
27%
46-5066%7%27%
Promoters
62%
Passives
15%
Detractors
23%
51-5562%15%23%
Promoters
68%
Passives
6%
Detractors
26%
56-6068%6%26%
Promoters
65%
Passives
8%
Detractors
27%
61-6565%8%27%
Promoters
80%
Passives
10%
Detractors
10%
66+80%10%10%

QuikTrip NPS by Usage

QuikTrip's NPS was rated the highest by customers who have used QuikTrip's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

-100
-50
0
50
100
Less than 1 Year
37
Less than 1 Year37
1 to 2 Years
70
1 to 2 Years70
2 to 5 Years
24
2 to 5 Years24
5 to 10 Years
27
5 to 10 Years27
Over 10 Years
54
Over 10 Years54

QuikTrip NPS vs. Competitors

Compared to its competitors, QuikTrip's NPS is rated right above ConocoPhillips.

QuikTrip NPS vs Companies in Retail

In the Retail industry, QuikTrip's NPS is rated right above American Eagle Outfitters, and is preceded by Trader Joe's.

QuikTrip Customer Reviews

Out of the 48 QuikTrip customer reviews 45 were positive and 3 were constructive. QuikTrip customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
The store is always clean and the associate are kind, restrooms always clean and free air and awesome
What do you value most about this brand?
Clean bathrooms & friendly staff
What do you value most about this brand?
No matter the location the staff is always friendly and the stores are always CLEAN!
What do you value most about this brand?
Best gas station chain around!
What do you value most about this brand?
Great service and very clean

QuikTrip Customer Loyalty

88%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

88% of QuikTrip users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

88
88%
12
12%
QuikTrip Customer Loyalty

QuikTrip Customer Loyalty Score by Gender

Male customers rated QuikTrip's Customer Loyalty score 2% higher than Female customers.

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Male
93%
Yes
Female
91%
Yes

QuikTrip Customer Loyalty Score by Ethnicity

QuikTrip's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of QuikTrip.
92
out of 100
Caucasian
100
out of 100
Hispanic or Latino
92
out of 100
African American/Black
85
out of 100
Asian or Pacific Islander
89
out of 100
Native American
87
out of 100
Other

QuikTrip Customer Loyalty Score by Age

QuikTrip's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.

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0
20%
40%
60%
80%
100%
18-25
91%
18-2591%
26-30
82%
26-3082%
31-35
100%
31-35100%
36-40
86%
36-4086%
41-45
84%
41-4584%
46-50
100%
46-50100%
51-55
90%
51-5590%
56-60
95%
56-6095%
61-65
90%
61-6590%
66+
100%
66+100%

QuikTrip Customer Loyalty Score by Usage

QuikTrip's Customer Loyalty score was rated the highest by customers who have used QuikTrip's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
78%
1 to 2 Years
91%
2 to 5 Years
96%
5 to 10 Years
91%
Over 10 Years
93%

QuikTrip Customer Loyalty Score by Industry

QuikTrip's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech
82%
Accounting
94%
Aerospace and Aviation
100%
Arts and Entertainment
66%
Automotive and Transportation
100%
Banking and Financial Services
100%
Business and Consumer Services
100%
Construction
100%
Consulting
100%
Consumer Goods
100%
Consumer Services
100%
Education
100%
Government and Public Policy
100%
Healthcare, Hospitals and Medicine
90%
Insurance
100%
Legal
100%
Logistics and Supply Chain
100%
Manufacturing and Machinery
78%
Energy and Manufacturing
100%
Public Safety
100%
Retail
87%
Transportation
85%
Warehousing
100%

QuikTrip Customer Loyalty vs. Competitors

Compared to its competitors, QuikTrip's Customer Loyalty score is rated right above Huy Fong Foods.

COMPANYCustomer Loyalty Score
QuikTrip88%
Huy Fong Foods86%
ConocoPhillips83%
Speedway80%
Pizza Hut74%
CITGO69%
Sodexo68%
CST BrandsN/A

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QuikTrip's Logo
VS
Huy Fong Foods' Logo
ConocoPhillips' Logo
Speedway's Logo
Pizza Hut's Logo
CITGO's Logo
Sodexo's Logo
CST Brands' Logo

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Customer Loyalty for Other Retail Brands

In the Retail industry, QuikTrip's Customer Loyalty score is rated right above REI, and is preceded by Amazon.

Unlock QuikTrip Customer Loyalty vs. Companies in Retail Data

QuikTrip's Logo
VS
Costco's Logo
Amazon's Logo
REI's Logo
American Eagle Outfitters' Logo
Bath & Body Works' Logo
Trader Joe's' Logo
Target's Logo
Chipotle's Logo

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QuikTrip Product Quality

4/5

QuikTrip has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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QuikTrip Product Information

QuikTrip’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated QuikTrip's product the highest. Reviewers from the Logistics and Supply Chain industry rated QuikTrip the lowest at 4.5.

Website
http://www.quiktrip.com
Company Size
10,000+ Employees

Industry

Tech
Energy

Quick Insights into QuikTrip Product Quality

QuikTrip's Product Quality score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers from the Arts and Entertainment industry.

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Ranked QuikTrip Product Quality the Highest

Automotive and Transportation
5
66+
4.5
Over 10 Years
4.2

Ranked QuikTrip Product Quality the Lowest

Native American
3.3
36-40
3.1
Arts and Entertainment
2.9

QuikTrip Product Quality Score by Gender

Male customers rated QuikTrip's Product Quality score 0.1 stars higher than Female customers.

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Male

4/5

Female

3.9/5

QuikTrip Product Quality Score by Ethnicity

QuikTrip's Product Quality score was rated the highest by Caucasian customers, and the lowest by Native American customers.

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0
1
2
3
4
5
Caucasian
4.1
Caucasian4.1
Hispanic or Latino
4.1
Hispanic or Latino4.1
African American/Black
3.6
African American/Black3.6
Asian or Pacific Islander
3.8
Asian or Pacific Islander3.8
Native American
3.3
Native American3.3
Other
3.7
Other3.7

QuikTrip Product Quality Score by Age

QuikTrip's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.

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0
1
2
3
4
5
18-25
4.1
18-254.1
26-30
3.6
26-303.6
31-35
3.8
31-353.8
36-40
3.1
36-403.1
41-45
4
41-454
46-50
4.3
46-504.3
51-55
4
51-554
56-60
4.1
56-604.1
61-65
3.8
61-653.8
66+
4.5
66+4.5

QuikTrip Product Quality Score by Usage

QuikTrip's Product Quality score was rated the highest by customers who have used QuikTrip's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.5
1 to 2 Years
3.8
2 to 5 Years
3.9
5 to 10 Years
3.6
Over 10 Years
4.2

QuikTrip Product Quality Score by Industry

QuikTrip's Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech
4
Accounting
4.2
Aerospace and Aviation
3.9
Arts and Entertainment
2.9
Automotive and Transportation
5
Banking and Financial Services
4.7
Business and Consumer Services
4.4
Construction
4.2
Consulting
4.7
Consumer Goods
5
Consumer Services
3.1
Education
4.3
Government and Public Policy
4.6
Healthcare, Hospitals and Medicine
3.9
Insurance
4.6
Legal
5
Logistics and Supply Chain
4.5
Manufacturing and Machinery
4.5
Energy and Manufacturing
3.2
Public Safety
4.3
Retail
3.9
Transportation
3.4
Warehousing
3

QuikTrip Product Quality vs. Competitors

Compared to its competitors, QuikTrip's Product Quality score is rated right above Huy Fong Foods.

COMPANYProduct Quality Score
QuikTrip4/5
Huy Fong Foods4/5
ConocoPhillips3.9/5
CITGO3.9/5
Pizza Hut3.6/5
Sodexo3/5
Speedway2.2/5
CST BrandsN/A

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QuikTrip's Logo
VS
Huy Fong Foods' Logo
ConocoPhillips' Logo
CITGO's Logo
Pizza Hut's Logo
Sodexo's Logo
Speedway's Logo
CST Brands' Logo

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Product Quality for Other Retail Brands

In the Retail industry, QuikTrip's Product Quality score is rated right above Chipotle, and is preceded by Target.

COMPANYProduct Quality Score
REI4.3/5
Costco4.3/5
Amazon4.2/5
Trader Joe's4.2/5
American Eagle Outfitters4.2/5
Bath & Body Works4.1/5
Target4.1/5
QuikTrip4/5
Chipotle3.8/5

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QuikTrip's Logo
VS
REI's Logo
Costco's Logo
Amazon's Logo
Trader Joe's' Logo
American Eagle Outfitters' Logo
Bath & Body Works' Logo
Target's Logo
Chipotle's Logo

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QuikTrip Pricing

QuikTrip ROI & Value For Money

3.9/5

QuikTrip has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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QuikTrip Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from QuikTrip.

Quick Insights into QuikTrip ROI

QuikTrip's ROI score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers from the Transportation industry.

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Ranked QuikTrip ROI the Highest

Automotive and Transportation
5
Asian or Pacific Islander
4.5
66+
4.3

Ranked QuikTrip ROI the Lowest

Native American
3.2
36-40
3.1
Transportation
3.1

QuikTrip ROI Score by Gender

QuikTrip's ROI score was rated 3.8 by both Female and Male customers on Comparably.

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Male

3.8/5

Female

3.8/5

QuikTrip ROI Score by Ethnicity

QuikTrip's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

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0
1
2
3
4
5
Caucasian
3.8
Caucasian3.8
Hispanic or Latino
4.3
Hispanic or Latino4.3
African American/Black
3.8
African American/Black3.8
Asian or Pacific Islander
4.5
Asian or Pacific Islander4.5
Native American
3.2
Native American3.2
Other
3.8
Other3.8

QuikTrip ROI Score by Age

QuikTrip's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.

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0
1
2
3
4
5
18-25
3.8
18-253.8
26-30
3.7
26-303.7
31-35
4.1
31-354.1
36-40
3.1
36-403.1
41-45
3.7
41-453.7
46-50
4.1
46-504.1
51-55
3.8
51-553.8
56-60
3.8
56-603.8
61-65
3.7
61-653.7
66+
4.3
66+4.3

QuikTrip ROI Score by Usage

QuikTrip's ROI score was rated the highest by customers who have used QuikTrip's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
4
1 to 2 Years
4.2
2 to 5 Years
3.7
5 to 10 Years
3.6
Over 10 Years
3.9

QuikTrip ROI Score by Industry

QuikTrip's ROI score was rated the highest by Automotive and Transportation industry customers, and the lowest by Transportation industry customers.

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Tech
4.3
Accounting
4.4
Aerospace and Aviation
3.8
Arts and Entertainment
3.1
Automotive and Transportation
5
Banking and Financial Services
4
Business and Consumer Services
3.8
Construction
3.6
Consulting
4.5
Consumer Goods
5
Consumer Services
3.5
Education
3.8
Government and Public Policy
4.6
Healthcare, Hospitals and Medicine
3.9
Insurance
4.6
Legal
4.3
Logistics and Supply Chain
4.4
Manufacturing and Machinery
3.5
Energy and Manufacturing
3.1
Public Safety
3.6
Retail
3.5
Transportation
3.1
Warehousing
3.6

QuikTrip Pricing vs. Competitors

Compared to its competitors, QuikTrip's ROI score is rated right above Huy Fong Foods, and is preceded by ConocoPhillips.

COMPANYPricing Score
ConocoPhillips4.3/5
QuikTrip3.9/5
Huy Fong Foods3.9/5
CITGO3.4/5
Pizza Hut3.3/5
Sodexo3/5
Speedway2.3/5
CST BrandsN/A

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QuikTrip's Logo
VS
ConocoPhillips' Logo
Huy Fong Foods' Logo
CITGO's Logo
Pizza Hut's Logo
Sodexo's Logo
Speedway's Logo
CST Brands' Logo

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ROI for Other Retail Brands

In the Retail industry, QuikTrip's ROI score is rated right above Target, and is preceded by Trader Joe's.

COMPANYPricing Score
Costco4.1/5
Amazon4.1/5
REI4.1/5
Trader Joe's4/5
QuikTrip3.9/5
Target3.9/5
American Eagle Outfitters3.8/5
Bath & Body Works3.8/5
Chipotle3.5/5

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QuikTrip's Logo
VS
Costco's Logo
Amazon's Logo
REI's Logo
Trader Joe's' Logo
Target's Logo
American Eagle Outfitters' Logo
Bath & Body Works' Logo
Chipotle's Logo

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QuikTrip Customer Satisfaction (CSAT)

QuikTrip Customer Satisfaction (CSAT) Score

80 / 100

QuikTrip has an overall Customer Satisfaction score of 80 rated by its users and customers.

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Very Satisfied60%
Satisfied20%
Neither Satisfied nor Dissatisfied2%
Dissatisfied3%
Very Dissatisfied15%
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
3%
Very Dissatisfied
15%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into QuikTrip Customer Satisfaction

QuikTrip's Customer Satisfaction score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers from the Energy and Manufacturing industry.

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Ranked QuikTrip Customer Satisfaction the Highest

Automotive and Transportation
100%
18-25
90%
Hispanic or Latino
89%

Ranked QuikTrip Customer Satisfaction the Lowest

Less than 1 Year
63%
36-40
50%
Energy and Manufacturing
33%

QuikTrip Customer Satisfaction Score by Gender

Male customers rated QuikTrip's Customer Satisfaction score 6 points higher than Female customers.

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80 / 100
Male
Very Satisfied
55%
Satisfied
25%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
3%
Very Dissatisfied
14%
74 / 100
Female
Very Satisfied
61%
Satisfied
13%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
1%
Very Dissatisfied
22%

QuikTrip Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

QuikTrip's Customer Satisfaction (CSAT) score was rated 77% according to Caucasian users and customers.

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77 / 100
Very Satisfied56%
Satisfied21%
Neither Satisfied nor Dissatisfied4%
Dissatisfied3%
Very Dissatisfied16%
Very Satisfied
56%
Satisfied
21%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
3%
Very Dissatisfied
16%

CSAT according to Hispanic or Latino

QuikTrip's Customer Satisfaction (CSAT) score was rated 89% according to Hispanic or Latino users and customers.

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89 / 100
Very Satisfied56%
Satisfied33%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied11%
Very Satisfied
56%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
11%

CSAT according to African American/Black

QuikTrip's Customer Satisfaction (CSAT) score was rated 77% according to African American/Black users and customers.

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77 / 100
Very Satisfied45%
Satisfied32%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied23%
Very Satisfied
45%
Satisfied
32%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
23%

CSAT according to Asian or Pacific Islander

QuikTrip's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.

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67 / 100
Very Satisfied67%
Satisfied0%
Neither Satisfied nor Dissatisfied16%
Dissatisfied0%
Very Dissatisfied17%
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
17%

CSAT according to Native American

QuikTrip's Customer Satisfaction (CSAT) score was rated 71% according to Native American users and customers.

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71 / 100
Very Satisfied57%
Satisfied14%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied29%
Very Satisfied
57%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
29%

CSAT according to Other

QuikTrip's Customer Satisfaction (CSAT) score was rated 76% according to Other users and customers.

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76 / 100
Very Satisfied62%
Satisfied14%
Neither Satisfied nor Dissatisfied0%
Dissatisfied5%
Very Dissatisfied19%
Very Satisfied
62%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
19%

QuikTrip Customer Satisfaction Score by Age

QuikTrip's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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0
20
40
60
80
100
18-25 CSAT Score
90%
Very Satisfied
56%
Satisfied
34%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
0%
Very Dissatisfied
7%
18-2590%
26-30 CSAT Score
67%
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
26-3067%
31-35 CSAT Score
70%
Very Satisfied
50%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
30%
31-3570%
36-40 CSAT Score
50%
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
42%
36-4050%
41-45 CSAT Score
80%
Very Satisfied
50%
Satisfied
30%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
41-4580%
46-50 CSAT Score
85%
Very Satisfied
62%
Satisfied
23%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
15%
46-5085%
51-55 CSAT Score
75%
Very Satisfied
45%
Satisfied
30%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
51-5575%
56-60 CSAT Score
83%
Very Satisfied
61%
Satisfied
22%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
6%
Very Dissatisfied
6%
56-6083%
61-65 CSAT Score
67%
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
17%
61-6567%
66+ CSAT Score
88%
Very Satisfied
83%
Satisfied
5%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
6%
66+88%

QuikTrip Customer Satisfaction Score by Usage

QuikTrip's Customer Satisfaction score was rated the highest by customers who have used QuikTrip's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
63
1 to 2 Years
75
2 to 5 Years
76
5 to 10 Years
69
Over 10 Years
83

QuikTrip Customer Satisfaction Score by Industry

QuikTrip's Customer Satisfaction score was rated the highest by Automotive and Transportation industry customers, and the lowest by Energy and Manufacturing industry customers.

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Tech
80
Accounting
85
Aerospace and Aviation
80
Arts and Entertainment
51
Automotive and Transportation
100
Banking and Financial Services
83
Business and Consumer Services
83
Construction
75
Consulting
100
Consumer Services
67
Education
86
Healthcare, Hospitals and Medicine
76
Insurance
100
Legal
100
Logistics and Supply Chain
100
Energy and Manufacturing
33
Retail
72
Transportation
60
Warehousing
75

QuikTrip Customer Satisfaction vs. Competitors

Compared to its competitors, QuikTrip's Customer Satisfaction score is rated right above Pizza Hut, and is preceded by ConocoPhillips.

COMPANYCustomer Satisfaction (CSAT) Score
CITGO82%
ConocoPhillips81%
QuikTrip80%
Pizza Hut68%
Huy Fong Foods60%
Sodexo53%
Speedway30%
CST Brands0%

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QuikTrip's Logo
VS
CITGO's Logo
ConocoPhillips' Logo
Pizza Hut's Logo
Huy Fong Foods' Logo
Sodexo's Logo
Speedway's Logo
CST Brands' Logo

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Customer Satisfaction for Other Retail Brands

In the Retail industry, QuikTrip's Customer Satisfaction score is rated right above Target, and is preceded by Bath & Body Works.

COMPANYCustomer Satisfaction (CSAT) Score
REI85%
Costco84%
Amazon84%
American Eagle Outfitters82%
Bath & Body Works81%
QuikTrip80%
Target79%
Trader Joe's79%
Chipotle62%

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QuikTrip's Logo
VS
REI's Logo
Costco's Logo
Amazon's Logo
American Eagle Outfitters' Logo
Bath & Body Works' Logo
Target's Logo
Trader Joe's' Logo
Chipotle's Logo

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QuikTrip Customer Service

4/5

QuikTrip has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About QuikTrip's Customer Service

Address

Tulsa, OK


Website

http://www.quiktrip.com

Quick Insights into QuikTrip Customer Service

QuikTrip's Customer Service score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers from the Arts and Entertainment industry.

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Ranked QuikTrip Customer Service the Highest

Automotive and Transportation
5
66+
4.5
1 to 2 Years
4.4

Ranked QuikTrip Customer Service the Lowest

Native American
3.3
36-40
3
Arts and Entertainment
2.9

QuikTrip Customer Service Score by Gender

Male customers rated QuikTrip's Customer Service score 0.1 stars higher than Female customers.

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Male

4/5

Female

3.9/5

QuikTrip Customer Service Score by Ethnicity

QuikTrip's Customer Service score was rated the highest by Caucasian customers, and the lowest by Native American customers.

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0
20
40
60
80
100
Caucasian
4.1
Caucasian4.1
Hispanic or Latino
4.1
Hispanic or Latino4.1
African American/Black
3.9
African American/Black3.9
Asian or Pacific Islander
3.7
Asian or Pacific Islander3.7
Native American
3.3
Native American3.3
Other
3.7
Other3.7

QuikTrip Customer Service Score by Age

QuikTrip's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.

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0
20
40
60
80
100
18-25
4.1
18-254.1
26-30
4.1
26-304.1
31-35
3.8
31-353.8
36-40
3
36-403
41-45
3.8
41-453.8
46-50
4
46-504
51-55
3.9
51-553.9
56-60
3.9
56-603.9
61-65
4
61-654
66+
4.5
66+4.5

QuikTrip Customer Service Score by Usage

QuikTrip's Customer Service score was rated the highest by customers who have used QuikTrip's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
3.8
1 to 2 Years
4.4
2 to 5 Years
3.7
5 to 10 Years
3.7
Over 10 Years
4.1

QuikTrip Customer Service Score by Industry

QuikTrip's Customer Service score was rated the highest by Automotive and Transportation industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech
4.2
Accounting
4.4
Aerospace and Aviation
4.7
Arts and Entertainment
2.9
Automotive and Transportation
5
Banking and Financial Services
4.3
Business and Consumer Services
4
Construction
4.1
Consulting
4.7
Consumer Goods
5
Consumer Services
3.3
Education
4.1
Government and Public Policy
4
Healthcare, Hospitals and Medicine
3.6
Insurance
4.9
Legal
4.6
Logistics and Supply Chain
4.7
Manufacturing and Machinery
4.4
Energy and Manufacturing
3.7
Public Safety
4.3
Retail
3.9
Transportation
3.2
Warehousing
3.5

QuikTrip Customer Service vs. Competitors

Compared to its competitors, QuikTrip's Customer Service score is rated right above CITGO, and is preceded by Huy Fong Foods.

COMPANYCustomer Service Score
ConocoPhillips4.3/5
Huy Fong Foods4.2/5
QuikTrip4/5
CITGO3.5/5
Pizza Hut3.4/5
Sodexo3/5
Speedway2/5
CST BrandsN/A

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QuikTrip's Logo
VS
ConocoPhillips' Logo
Huy Fong Foods' Logo
CITGO's Logo
Pizza Hut's Logo
Sodexo's Logo
Speedway's Logo
CST Brands' Logo

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Customer Service for Other Retail Brands

In the Retail industry, QuikTrip's Customer Service score is rated right above American Eagle Outfitters, and is preceded by Trader Joe's.

COMPANYCustomer Service Score
REI4.4/5
Costco4.2/5
Amazon4.2/5
Trader Joe's4.2/5
QuikTrip4/5
American Eagle Outfitters4/5
Target4/5
Bath & Body Works4/5
Chipotle3.6/5

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QuikTrip's Logo
VS
REI's Logo
Costco's Logo
Amazon's Logo
Trader Joe's' Logo
American Eagle Outfitters' Logo
Target's Logo
Bath & Body Works' Logo
Chipotle's Logo

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QuikTrip as an Employer

4.6/5

QuikTrip has a 4.6/5 stars for its overall company culture rated by their employees

  QuikTrip CEO
top
5%
CEO of QuikTrip

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

QuikTrip scored a 44 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of QuikTrip would recommend the brand to a friend. ENPS measures how likely QuikTrip employees would recommend working at QuikTrip to a friend.

Net Promoter Score

44
NPS Score
66%Promoters
12%Passive
22%Detractors

Employee Net Promoter Score

26
eNPS Score
54%Promoters
18%Passive
28%Detractors

Global Ranking Snapshot

QuikTrip is ranked #883 in the Global Top 100 Brands. It ranks just behind Kendra Scott, LLC. and just ahead of Sweetwater.

RANKCOMPANYCEOINDUSTRY
881
GSK  GSK CEO
Emma Walmsley
Health and Wellness
882
Kendra Scott, LLC.  Kendra Scott, LLC. CEO
Tom Nolan
Retail
883
QuikTrip  QuikTrip CEO
Chet Cadieux
Retail
884
Sweetwater  Sweetwater CEO
Mike Clem
Media and Entertainment
885
Carl's Jr  Carl's Jr CEO
Andrew Puzder
Food and Beverages
886
Veeva Systems  Veeva Systems CEO
Peter Gassner
Tech
887
Skillshare  Skillshare CEO
Matthew Cooper
Tech

Retail Ranking Snapshot

QuikTrip is ranked #117 in the Retail Industry. It ranks just behind Kendra Scott, LLC. and just ahead of LIDL.

RANKCOMPANYLocation
115
Decathlon
116
Kendra Scott, LLC.
Austin, TX
117
QuikTrip
Tulsa, OK
118
LIDL
119
Aldi UK
120
Books A Million
Birmingham, AL
121
Jumia