27
NPS
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Huy Fong Foods
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About Huy Fong Foods' Brand
Huy Fong Foods produces a variety of sriracha, chili garlic, and sambal oelek sauces. Among its major competitors, Huy Fong Foods is ranked in 2nd place for NPS while QuikTrip is 1st, and Bandar Foods is 3rd.
Brand at a Glance
86%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4.2/5
Customer Service
Huy Fong Foods Ranking
- #2 / 4 of its competitors
Huy Fong Foods NPS
Huy Fong Foods's Net Promoter Score (NPS) is a 27 with 60% Promoters, 7% Passives, and 33% Detractors. Net Promoter Score tracks whether Huy Fong Foods's customers would recommend using the product based on a scale of -100 to 100.
Huy Fong Foods Overall NPS
| 60% | Promoters |
|---|---|
| 7% | Passives |
| 33% | Detractors |
Huy Fong Foods NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Mar 2021 100 | Mar 2021 | 100 |
Jun 2021 50 | Jun 2021 | 50 |
Dec 2021 33 | Dec 2021 | 33 |
Apr 2022 43 | Apr 2022 | 43 |
Jun 2022 50 | Jun 2022 | 50 |
Jul 2022 55 | Jul 2022 | 55 |
Oct 2022 27 | Oct 2022 | 27 |
Jul 2023 17 | Jul 2023 | 17 |
Sep 2023 14 | Sep 2023 | 14 |
Nov 2023 27 | Nov 2023 | 27 |
How Other Brands Compare
Huy Fong Foods is ranked second for NPS among its competitors. QuikTrip and Bandar Foods come in first and third, with Double Good coming in at #4.
Huy Fong Foods |  QuikTrip |  Bandar Foods |  Double Good | |
| Global Ranking | #- | #883 | #- | #- |
| NPS | 27 | 44 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $99.17M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Huy Fong Foods NPS by Gender
Huy Fong Foods's NPS was rated 0 by Male customers on Comparably.
Male
0
Huy Fong Foods's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
Huy Fong Foods's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Huy Fong Foods NPS by Ethnicity
Huy Fong Foods's NPS was rated 100 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Huy Fong Foods NPS by Usage
Huy Fong Foods's NPS was rated 100 points by customers who have used Huy Fong Foods's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 100 | Over 10 Years | 100 |
Huy Fong Foods NPS vs. Competitors
Compared to its competitors, Huy Fong Foods's NPS is rated right below QuikTrip.
| COMPANY | NPS Score | |
|---|---|---|
| QuikTrip | 44 |
| Huy Fong Foods | 27 |
Huy Fong Foods Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Huy Fong Foods users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Huy Fong Foods Customer Loyalty Score by Gender
Huy Fong Foods's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Huy Fong Foods Customer Loyalty Score by Ethnicity
Huy Fong Foods's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Huy Fong Foods.
100
out of 100
Asian or Pacific Islander
Huy Fong Foods Customer Loyalty Score by Usage
Huy Fong Foods's Customer Loyalty score was rated 100% by customers who have used Huy Fong Foods's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Huy Fong Foods Customer Loyalty vs. Competitors
Compared to its competitors, Huy Fong Foods's Customer Loyalty score is rated right below QuikTrip.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| QuikTrip | 88% |
| Huy Fong Foods | 86% |
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VS
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Huy Fong Foods Product Quality
4/5
Huy Fong Foods has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Huy Fong Foods Product Information
Huy Fong Foods’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.huyfong.com/
- Company Size
- 201-500 Employees
Industry
Tech
Food and Beverages
Hardware and Devices
Quick Insights into Huy Fong Foods Product Quality
Huy Fong Foods's Product Quality score was rated highest by Asian or Pacific Islander customers.
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Ranked Huy Fong Foods Product Quality the Highest
Huy Fong Foods Product Quality Score by Gender
Huy Fong Foods's Product Quality score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Huy Fong Foods.
Male
4.3/5
Female
N/A
Huy Fong Foods Product Quality Score by Ethnicity
Huy Fong Foods's Product Quality score was rated 5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Huy Fong Foods.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Huy Fong Foods Product Quality Score by Usage
Huy Fong Foods's Product Quality score was rated 5 stars by customers who have used Huy Fong Foods's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Huy Fong Foods Product Quality vs. Competitors
Compared to its competitors, Huy Fong Foods's Product Quality score is rated right below QuikTrip.
| COMPANY | Product Quality Score | |
|---|---|---|
| QuikTrip | 4/5 |
| Huy Fong Foods | 4/5 |
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VS
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Huy Fong Foods Pricing
Huy Fong Foods ROI & Value For Money
3.9/5
Huy Fong Foods has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Huy Fong Foods ROI
Huy Fong Foods's ROI score was rated highest by Asian or Pacific Islander customers.
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Ranked Huy Fong Foods ROI the Highest
Huy Fong Foods ROI Score by Gender
Huy Fong Foods's ROI score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Huy Fong Foods.
Male
3.5/5
Female
N/A
Huy Fong Foods ROI Score by Ethnicity
Huy Fong Foods's ROI score was rated 5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Huy Fong Foods.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Huy Fong Foods ROI Score by Usage
Huy Fong Foods's ROI score was rated 5 stars by customers who have used Huy Fong Foods's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Huy Fong Foods Pricing vs. Competitors
Compared to its competitors, Huy Fong Foods's ROI score is rated right below QuikTrip.
| COMPANY | Pricing Score | |
|---|---|---|
| QuikTrip | 3.9/5 |
| Huy Fong Foods | 3.9/5 |
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VS
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Huy Fong Foods Customer Satisfaction (CSAT)
Huy Fong Foods Customer Satisfaction (CSAT) Score
60 / 100
Huy Fong Foods has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
10%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Huy Fong Foods Customer Satisfaction vs. Competitors
Compared to its competitors, Huy Fong Foods's Customer Satisfaction score is rated right below QuikTrip.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| QuikTrip | 80% |
| Huy Fong Foods | 60% |
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Huy Fong Foods Customer Service
4.2/5
Huy Fong Foods has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Huy Fong Foods's Customer Service
Website
http://www.huyfong.com/
Phone Number
626-286-8328
Quick Insights into Huy Fong Foods Customer Service
Huy Fong Foods's Customer Service score was rated highest by Asian or Pacific Islander customers.
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Ranked Huy Fong Foods Customer Service the Highest
Huy Fong Foods Customer Service Score by Gender
Huy Fong Foods's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Huy Fong Foods.
Male
3.5/5
Female
N/A
Huy Fong Foods Customer Service Score by Ethnicity
Huy Fong Foods's Customer Service score was rated 5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Huy Fong Foods.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Huy Fong Foods Customer Service Score by Usage
Huy Fong Foods's Customer Service score was rated 5 stars by customers who have used Huy Fong Foods's products/services for Over 10 Years.
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Huy Fong Foods Customer Service vs. Competitors
Compared to its competitors, Huy Fong Foods's Customer Service score is rated right above QuikTrip.
| COMPANY | Customer Service Score | |
|---|---|---|
| Huy Fong Foods | 4.2/5 |
| QuikTrip | 4/5 |
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VS
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Huy Fong Foods as an Employer
4.2/5
Huy Fong Foods has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Huy Fong Foods scored a 27 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of Huy Fong Foods would recommend the brand to a friend. ENPS measures how likely Huy Fong Foods employees would recommend working at Huy Fong Foods to a friend.
Net Promoter Score
27
NPS Score
| 60% | Promoters |
|---|---|
| 7% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 43% | Promoters |
|---|---|
| 43% | Passive |
| 14% | Detractors |
