-8
NPS
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Sodexo
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About Sodexo's Brand
Sodexo is a global food services, facilities management, benefits and rewards, and personal and home services company founded in France in 1966.
Brand at a Glance
68%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
3/5
Customer Service
Sodexo CMO
Sodexo NPS
Sodexo's Net Promoter Score (NPS) is a -8 with 39% Promoters, 14% Passives, and 47% Detractors. Net Promoter Score tracks whether Sodexo's customers would recommend using the product based on a scale of -100 to 100.
Sodexo Overall NPS
| 39% | Promoters |
|---|---|
| 14% | Passives |
| 47% | Detractors |
Sodexo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -8 | Jul 2024 | -8 |
Aug 2024 -10 | Aug 2024 | -10 |
Sep 2024 -8 | Sep 2024 | -8 |
Nov 2024 -8 | Nov 2024 | -8 |
Dec 2024 -8 | Dec 2024 | -8 |
Feb 2025 -7 | Feb 2025 | -7 |
Apr 2025 -7 | Apr 2025 | -7 |
May 2025 -7 | May 2025 | -7 |
Jun 2025 -8 | Jun 2025 | -8 |
Aug 2025 -10 | Aug 2025 | -10 |
Nov 2025 -8 | Nov 2025 | -8 |
Jan 2026 -7 | Jan 2026 | -7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sodexo NPS by Gender
Male customers rated Sodexo's NPS 6 points higher than Female customers.
Male
-18
Sodexo's NPS was rated -18 by Male customers on Comparably.
29%
Promoters
24%
Passives
47%
Detractors
Female
-24
Sodexo's NPS was rated -24 by Female customers on Comparably.
29%
Promoters
18%
Passives
53%
Detractors
Sodexo NPS by Ethnicity
Sodexo's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Hispanic or Latino -15 | Hispanic or Latino | -15 |
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander -61 | Asian or Pacific Islander | -61 |
Other -8 | Other | -8 |
Sodexo NPS by Age
Sodexo's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.
Sodexo NPS by Usage
Sodexo's NPS was rated the highest by customers who have used Sodexo's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -33 | Less than 1 Year | -33 |
1 to 2 Years -17 | 1 to 2 Years | -17 |
2 to 5 Years -12 | 2 to 5 Years | -12 |
5 to 10 Years -43 | 5 to 10 Years | -43 |
Over 10 Years -10 | Over 10 Years | -10 |
Sodexo Customer Reviews
Out of the 15 Sodexo customer reviews 8 were positive and 7 were constructive. Sodexo customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Sodexo Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Sodexo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sodexo Customer Loyalty Score by Gender
Female customers rated Sodexo's Customer Loyalty score 7% higher than Male customers.
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Male
69%
Yes
Female
76%
Yes
Sodexo Customer Loyalty Score by Ethnicity
Sodexo's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sodexo.
70
out of 100
Caucasian
74
out of 100
Hispanic or Latino
100
out of 100
African American/Black
72
out of 100
Asian or Pacific Islander
79
out of 100
Other
Sodexo Customer Loyalty Score by Age
Sodexo's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Sodexo.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 59% | 18-25 | 59% |
26-30 70% | 26-30 | 70% |
31-35 80% | 31-35 | 80% |
36-40 64% | 36-40 | 64% |
41-45 92% | 41-45 | 92% |
46-50 70% | 46-50 | 70% |
51-55 70% | 51-55 | 70% |
56-60 100% | 56-60 | 100% |
61-65 70% | 61-65 | 70% |
Sodexo Customer Loyalty Score by Usage
Sodexo's Customer Loyalty score was rated the highest by customers who have used Sodexo's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sodexo Customer Loyalty Score by Industry
Sodexo's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Arts and Entertainment industry customers.
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Sodexo Product Quality
3/5
Sodexo has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Sodexo Product Information
Sodexo’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Hospitality industry rated Sodexo's product the highest. Reviewers from the Facilities Services industry rated Sodexo the lowest at 2.3.
- Website
- http://www.sodexo.com/
- Company Size
- 10,000+ Employees
Industry
Hospitality
Quick Insights into Sodexo Product Quality
Sodexo's Product Quality score was rated highest by customers ages 56-60, and rated lowest by customers from the Education industry.
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Ranked Sodexo Product Quality the Highest
Ranked Sodexo Product Quality the Lowest
Sodexo Product Quality Score by Gender
Male customers rated Sodexo's Product Quality score 0.1 stars higher than Female customers.
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Male
2.9/5
Female
2.8/5
Sodexo Product Quality Score by Ethnicity
Sodexo's Product Quality score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sodexo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 3.2 | Hispanic or Latino | 3.2 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 2.1 | Asian or Pacific Islander | 2.1 |
Other 2.5 | Other | 2.5 |
Sodexo Product Quality Score by Age
Sodexo's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Sodexo.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.2 | 18-25 | 2.2 |
26-30 2.2 | 26-30 | 2.2 |
31-35 4 | 31-35 | 4 |
36-40 3.9 | 36-40 | 3.9 |
41-45 2.9 | 41-45 | 2.9 |
46-50 2.4 | 46-50 | 2.4 |
51-55 2.3 | 51-55 | 2.3 |
56-60 4.6 | 56-60 | 4.6 |
61-65 3 | 61-65 | 3 |
Sodexo Product Quality Score by Usage
Sodexo's Product Quality score was rated the highest by customers who have used Sodexo's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Sodexo Product Quality Score by Industry
Sodexo's Product Quality score was rated the highest by Hospitality industry customers, and the lowest by Education industry customers.
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Sodexo Pricing
Sodexo ROI & Value For Money
3/5
Sodexo has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Sodexo Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Hospitality industry. The users from the Education industry think that they had the lowest ROI from Sodexo.
Quick Insights into Sodexo ROI
Sodexo's ROI score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Education industry.
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Ranked Sodexo ROI the Highest
Ranked Sodexo ROI the Lowest
Sodexo ROI Score by Gender
Female customers rated Sodexo's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sodexo.
Male
2.8/5
Female
2.9/5
Sodexo ROI Score by Ethnicity
Sodexo's ROI score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sodexo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hispanic or Latino 3.3 | Hispanic or Latino | 3.3 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 2.2 | Asian or Pacific Islander | 2.2 |
Other 2.4 | Other | 2.4 |
Sodexo ROI Score by Age
Sodexo's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Sodexo.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2 | 18-25 | 2 |
26-30 2.3 | 26-30 | 2.3 |
31-35 3.9 | 31-35 | 3.9 |
36-40 3.7 | 36-40 | 3.7 |
41-45 2.8 | 41-45 | 2.8 |
46-50 2.5 | 46-50 | 2.5 |
51-55 3 | 51-55 | 3 |
56-60 4 | 56-60 | 4 |
61-65 2.3 | 61-65 | 2.3 |
Sodexo ROI Score by Usage
Sodexo's ROI score was rated the highest by customers who have used Sodexo's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Sodexo ROI Score by Industry
Sodexo's ROI score was rated the highest by Hospitality industry customers, and the lowest by Education industry customers.
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Sodexo Customer Satisfaction (CSAT)
Sodexo Customer Satisfaction (CSAT) Score
53 / 100
Sodexo has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
20%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
10%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sodexo Customer Satisfaction
Sodexo's Customer Satisfaction score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Tech industry.
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Ranked Sodexo Customer Satisfaction the Highest
Ranked Sodexo Customer Satisfaction the Lowest
Sodexo Customer Satisfaction Score by Gender
Male customers rated Sodexo's Customer Satisfaction score 2 points higher than Female customers.
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54 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 14% | |
Very Dissatisfied | 21% |
52 / 100
FemaleVery Satisfied | 22% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 15% | |
Dissatisfied | 7% | |
Very Dissatisfied | 26% |
Sodexo Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sodexo's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
40%
Satisfied
27%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
7%
Very Dissatisfied
13%
CSAT according to Hispanic or Latino
Sodexo's Customer Satisfaction (CSAT) score was rated 57% according to Hispanic or Latino users and customers.
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57 / 100
Very Satisfied
14%
Satisfied
43%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
14%
CSAT according to African American/Black
Sodexo's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
43%
Satisfied
57%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Sodexo's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
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33 / 100
Very Satisfied
8%
Satisfied
25%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
17%
Very Dissatisfied
42%
CSAT according to Other
Sodexo's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sodexo.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
41%
Sodexo Customer Satisfaction Score by Age
Sodexo's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Sodexo.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 32% | |||||||||||||||
| 26-30 | 33% | |||||||||||||||
| 31-35 | 88% | |||||||||||||||
| 36-40 | 75% | |||||||||||||||
| 41-45 | 40% | |||||||||||||||
| 46-50 | 50% | |||||||||||||||
| 51-55 | 67% |
Sodexo Customer Satisfaction Score by Usage
Sodexo's Customer Satisfaction score was rated the highest by customers who have used Sodexo's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Sodexo Customer Satisfaction Score by Industry
Sodexo's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Sodexo Customer Satisfaction Score by Industry",
"text": "Sodexo's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Sodexo's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Accounting",
"groupId": 495,
"score": 86,
"stars": 0,
"csatScore": 86,
"text": "Sodexo's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 86
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 100,
"stars": 0,
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"scoreClassName": "max",
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},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 50,
"stars": 0,
"csatScore": 50,
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"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Sodexo's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Sodexo's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Facilities Services",
"groupId": 518,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "Sodexo's Customer Satisfaction score is rated by Facilities Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 34
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 43,
"stars": 0,
"csatScore": 43,
"text": "Sodexo's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 43
},
{
"label": "Retail",
"groupId": 559,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Sodexo's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "max",
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}
]
}Sodexo Customer Service
3/5
Sodexo has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Sodexo's overall Customer Service score rated by its users and customers.
About Sodexo's Customer Service
Address
255 Quai de la Bataille de Stalingrad - 92866 Issy-Les-Moulineaux, 92866 France
Website
http://www.sodexo.com/
Phone Number
301-987-4000
Sodexo's Social Links
Quick Insights into Sodexo Customer Service
Sodexo's Customer Service score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Education industry.
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Ranked Sodexo Customer Service the Highest
Ranked Sodexo Customer Service the Lowest
Sodexo Customer Service Score by Gender
Male customers rated Sodexo's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sodexo.
Male
3/5
Female
2.9/5
Sodexo Customer Service Score by Ethnicity
Sodexo's Customer Service score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sodexo.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 3.4 | Hispanic or Latino | 3.4 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Other 2.5 | Other | 2.5 |
Sodexo Customer Service Score by Age
Sodexo's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Sodexo.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
26-30 2.3 | 26-30 | 2.3 |
31-35 3.7 | 31-35 | 3.7 |
36-40 3.8 | 36-40 | 3.8 |
41-45 2.9 | 41-45 | 2.9 |
46-50 2.9 | 46-50 | 2.9 |
51-55 3.1 | 51-55 | 3.1 |
56-60 4.1 | 56-60 | 4.1 |
61-65 2.1 | 61-65 | 2.1 |
Sodexo Customer Service Score by Usage
Sodexo's Customer Service score was rated the highest by customers who have used Sodexo's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Sodexo Customer Service Score by Industry
Sodexo's Customer Service score was rated the highest by Hospitality industry customers, and the lowest by Education industry customers.
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Sodexo as an Employer
3.1/5
Sodexo has a 3.1/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Sodexo scored a -8 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Sodexo would recommend the brand to a friend. ENPS measures how likely Sodexo employees would recommend working at Sodexo to a friend.
Net Promoter Score
-8
NPS Score
| 39% | Promoters |
|---|---|
| 14% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 36% | Promoters |
|---|---|
| 18% | Passive |
| 46% | Detractors |
