19
NPS
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CITGO
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About CITGO's Brand
"CITGO transports and distributes fuels, lubricants, petrochemicals and other industrial products." Among its major competitors, CITGO is ranked in 3rd place for NPS while QuikTrip is 1st, and Phillips66 is 2nd.Their current valuation is $65.60B
Brand at a Glance
69%
Customer Loyalty
3.9/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
CITGO Ranking
- #3 / 4 of its competitors
CITGO NPS
CITGO's Net Promoter Score (NPS) is a 19 with 52% Promoters, 15% Passives, and 33% Detractors. Net Promoter Score tracks whether CITGO's customers would recommend using the product based on a scale of -100 to 100.
CITGO Overall NPS
| 52% | Promoters |
|---|---|
| 15% | Passives |
| 33% | Detractors |
CITGO NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 15 | Mar 2023 | 15 |
Jun 2023 20 | Jun 2023 | 20 |
Aug 2023 19 | Aug 2023 | 19 |
Feb 2024 22 | Feb 2024 | 22 |
Mar 2024 30 | Mar 2024 | 30 |
May 2024 37 | May 2024 | 37 |
Jun 2024 40 | Jun 2024 | 40 |
Aug 2024 34 | Aug 2024 | 34 |
Sep 2024 33 | Sep 2024 | 33 |
Nov 2024 28 | Nov 2024 | 28 |
Jan 2025 22 | Jan 2025 | 22 |
Jul 2025 17 | Jul 2025 | 17 |
How Other Brands Compare
CITGO is ranked third for NPS among its competitors. QuikTrip and Phillips66 come in first and second, with Sunoco coming in at #4. Among those competitors, it is the most valued company.
CITGO |  Phillips66 |  QuikTrip |  Sunoco | |
| Global Ranking | #- | #471 | #883 | #- |
| NPS | 19 | 28 | 44 | -19 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $65.60B | $35.95B | $99.17M | $2.70B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CITGO NPS by Gender
CITGO's NPS was rated 20 by Male customers on Comparably.
Male
20
CITGO's NPS was rated 20 by Male customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Female
N/A
CITGO's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
CITGO NPS by Ethnicity
CITGO's NPS was rated 20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 20 | Caucasian | 20 |
CITGO NPS by Usage
CITGO's NPS was rated 34 points by customers who have used CITGO's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 34 | Over 10 Years | 34 |
CITGO NPS vs. Competitors
Compared to its competitors, CITGO's NPS is rated right above Sunoco, and is preceded by Phillips66.
| COMPANY | NPS Score | |
|---|---|---|
| QuikTrip | 44 |
| Phillips66 | 28 |
| CITGO | 19 |
| Sunoco | -19 |
CITGO Customer Reviews
Out of the 3 CITGO customer reviews 2 were positive and 1 was constructive. CITGO customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
CITGO Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of CITGO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CITGO Customer Loyalty Score by Gender
CITGO's Customer Loyalty score was rated 64 by Male customers on Comparably.
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Male
64%
Yes
Female
N/A
Yes
CITGO Customer Loyalty Score by Ethnicity
CITGO's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
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64
out of 100
Caucasian
CITGO Customer Loyalty Score by Usage
CITGO's Customer Loyalty score was rated 70% by customers who have used CITGO's products/services for Over 10 Years.
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CITGO Customer Loyalty vs. Competitors
Compared to its competitors, CITGO's Customer Loyalty score is rated right below Sunoco.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| QuikTrip | 88% |
| Phillips66 | 74% |
| Sunoco | 71% |
| CITGO | 69% |
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CITGO Product Quality
3.9/5
CITGO has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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CITGO Product Information
CITGO’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- www.citgo.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Consumer Services
Energy
Quick Insights into CITGO Product Quality
CITGO's Product Quality score was rated highest by Caucasian customers.
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Ranked CITGO Product Quality the Highest
CITGO Product Quality Score by Gender
CITGO's Product Quality score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
CITGO Product Quality Score by Ethnicity
CITGO's Product Quality score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CITGO.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
CITGO Product Quality Score by Usage
CITGO's Product Quality score was rated 3.5 stars by customers who have used CITGO's products/services for Over 10 Years.
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CITGO Product Quality vs. Competitors
Compared to its competitors, CITGO's Product Quality score is rated right above Phillips66, and is preceded by QuikTrip.
| COMPANY | Product Quality Score | |
|---|---|---|
| QuikTrip | 4/5 |
| CITGO | 3.9/5 |
| Phillips66 | 3.6/5 |
| Sunoco | 2.9/5 |
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CITGO Pricing
CITGO ROI & Value For Money
3.4/5
CITGO has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into CITGO ROI
CITGO's ROI score was rated highest by customers who have used CITGO's products/services for Over 10 Years.
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Ranked CITGO ROI the Highest
CITGO ROI Score by Gender
CITGO's ROI score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
CITGO ROI Score by Ethnicity
CITGO's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
CITGO ROI Score by Usage
CITGO's ROI score was rated 3.8 stars by customers who have used CITGO's products/services for Over 10 Years.
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CITGO Pricing vs. Competitors
Compared to its competitors, CITGO's ROI score is rated right above Sunoco, and is preceded by Phillips66.
| COMPANY | Pricing Score | |
|---|---|---|
| QuikTrip | 3.9/5 |
| Phillips66 | 3.6/5 |
| CITGO | 3.4/5 |
| Sunoco | 2.8/5 |
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CITGO Customer Satisfaction (CSAT)
CITGO Customer Satisfaction (CSAT) Score
82 / 100
CITGO has an overall Customer Satisfaction score of 82 rated by its users and customers.
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Very Satisfied
47%
Satisfied
35%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CITGO Customer Satisfaction
CITGO's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked CITGO Customer Satisfaction the Highest
CITGO Customer Satisfaction Score by Gender
CITGO's Customer Satisfaction score was rated 75 by Male customers on Comparably.
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75 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
CITGO Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CITGO's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CITGO.
75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
CITGO Customer Satisfaction Score by Usage
CITGO's Customer Satisfaction score was rated 67 points by customers who have used CITGO's products/services for Over 10 Years.
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CITGO Customer Satisfaction vs. Competitors
Compared to its competitors, CITGO's Customer Satisfaction score is rated right above QuikTrip.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CITGO | 82% |
| QuikTrip | 80% |
| Phillips66 | 58% |
| Sunoco | 49% |
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CITGO Customer Service
3.5/5
CITGO has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About CITGO's Customer Service
Address
Houston, TX
Website
www.citgo.com/
Quick Insights into CITGO Customer Service
CITGO's Customer Service score was rated highest by customers who have used CITGO's products/services for Over 10 Years.
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Ranked CITGO Customer Service the Highest
CITGO Customer Service Score by Gender
CITGO's Customer Service score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
CITGO Customer Service Score by Ethnicity
CITGO's Customer Service score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CITGO.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
CITGO Customer Service Score by Usage
CITGO's Customer Service score was rated 3.8 stars by customers who have used CITGO's products/services for Over 10 Years.
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CITGO Customer Service vs. Competitors
Compared to its competitors, CITGO's Customer Service score is rated right above Sunoco, and is preceded by Phillips66.
| COMPANY | Customer Service Score | |
|---|---|---|
| QuikTrip | 4/5 |
| Phillips66 | 3.6/5 |
| CITGO | 3.5/5 |
| Sunoco | 2.7/5 |
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CITGO as an Employer
4.2/5
CITGO has a 4.2/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
CITGO scored a 19 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of CITGO would recommend the brand to a friend. ENPS measures how likely CITGO employees would recommend working at CITGO to a friend.
Net Promoter Score
19
NPS Score
| 52% | Promoters |
|---|---|
| 15% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 44% | Promoters |
|---|---|
| 37% | Passive |
| 19% | Detractors |
