-19
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Sunoco
Marketing or Exec? Claim Your Free Account
About Sunoco's Brand
Sunoco's Retail business markets its brand of gasoline through approximately 4,900 retail outlets in 26 states mainly east of the Mississipp
Brand at a Glance
71%
Customer Loyalty
2.9/5
Product Quality
2.8/5
Pricing
2.7/5
Customer Service
Sunoco NPS
Sunoco's Net Promoter Score (NPS) is a -19 with 37% Promoters, 7% Passives, and 56% Detractors. Net Promoter Score tracks whether Sunoco's customers would recommend using the product based on a scale of -100 to 100.
Sunoco Overall NPS
| 37% | Promoters |
|---|---|
| 7% | Passives |
| 56% | Detractors |
Sunoco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 -18 | Nov 2024 | -18 |
Dec 2024 -21 | Dec 2024 | -21 |
Feb 2025 -19 | Feb 2025 | -19 |
Mar 2025 -15 | Mar 2025 | -15 |
Apr 2025 -15 | Apr 2025 | -15 |
May 2025 -16 | May 2025 | -16 |
Jul 2025 -18 | Jul 2025 | -18 |
Sep 2025 -18 | Sep 2025 | -18 |
Oct 2025 -20 | Oct 2025 | -20 |
Nov 2025 -20 | Nov 2025 | -20 |
Dec 2025 -18 | Dec 2025 | -18 |
Jan 2026 -20 | Jan 2026 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sunoco NPS by Gender
Male customers rated Sunoco's NPS 59 points higher than Female customers.
Male
13
Sunoco's NPS was rated 13 by Male customers on Comparably.
53%
Promoters
7%
Passives
40%
Detractors
Female
-46
Sunoco's NPS was rated -46 by Female customers on Comparably.
27%
Promoters
0%
Passives
73%
Detractors
Sunoco NPS by Ethnicity
Sunoco's NPS was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -16 | Caucasian | -16 |
Hispanic or Latino 34 | Hispanic or Latino | 34 |
African American/Black -100 | African American/Black | -100 |
Other -17 | Other | -17 |
Sunoco NPS by Age
Sunoco's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Sunoco NPS by Usage
Sunoco's NPS was rated the highest by customers who have used Sunoco's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 50 | 1 to 2 Years | 50 |
2 to 5 Years -20 | 2 to 5 Years | -20 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years -21 | Over 10 Years | -21 |
Sunoco Customer Reviews
Out of the 4 Sunoco customer reviews 1 was positive and 3 were constructive. Sunoco customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Sunoco Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Sunoco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sunoco Customer Loyalty Score by Gender
Female customers rated Sunoco's Customer Loyalty score 2% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Sunoco.
Male
82%
Yes
Female
84%
Yes
Sunoco Customer Loyalty Score by Ethnicity
Sunoco's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sunoco.
78
out of 100
Caucasian
100
out of 100
Hispanic or Latino
70
out of 100
African American/Black
85
out of 100
Other
Sunoco Customer Loyalty Score by Age
Sunoco's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Sunoco.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 40% | 26-30 | 40% |
31-35 100% | 31-35 | 100% |
36-40 70% | 36-40 | 70% |
46-50 100% | 46-50 | 100% |
66+ 82% | 66+ | 82% |
Sunoco Customer Loyalty Score by Usage
Sunoco's Customer Loyalty score was rated the highest by customers who have used Sunoco's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sunoco Customer Loyalty Score by Industry
Sunoco's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Sunoco Product Quality
2.9/5
Sunoco has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Sunoco's overall Product Quality score rated by its users and customers.
Sunoco Product Information
Sunoco’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Sunoco's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Sunoco the lowest at 1.5.
- Website
- https://www.sunoco.com/
- Company Size
- 10,000+ Employees
Industry
Analytics
Business Services
Ecommerce and Marketplaces
Energy
Quick Insights into Sunoco Product Quality
Sunoco's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Sunoco's Product Quality.
Ranked Sunoco Product Quality the Highest
Ranked Sunoco Product Quality the Lowest
Sunoco Product Quality Score by Gender
Male customers rated Sunoco's Product Quality score 1.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Sunoco.
Male
3.5/5
Female
1.8/5
Sunoco Product Quality Score by Ethnicity
Sunoco's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sunoco.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 3.1 | African American/Black | 3.1 |
Other 2.6 | Other | 2.6 |
Sunoco Product Quality Score by Age
Sunoco's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Sunoco.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 2 | 26-30 | 2 |
31-35 2 | 31-35 | 2 |
36-40 3.5 | 36-40 | 3.5 |
46-50 4.1 | 46-50 | 4.1 |
66+ 2.8 | 66+ | 2.8 |
Sunoco Product Quality Score by Usage
Sunoco's Product Quality score was rated the highest by customers who have used Sunoco's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Sunoco Product Quality Score by Industry
Sunoco's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Sunoco Pricing
Sunoco ROI & Value For Money
2.8/5
Sunoco has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Sunoco's overall ROI score rated by its users and customers.
Sunoco Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Sunoco.
Quick Insights into Sunoco ROI
Sunoco's ROI score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Sunoco's ROI score.
Ranked Sunoco ROI the Highest
Ranked Sunoco ROI the Lowest
Sunoco ROI Score by Gender
Male customers rated Sunoco's ROI score 1.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sunoco.
Male
3.6/5
Female
1.7/5
Sunoco ROI Score by Ethnicity
Sunoco's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sunoco.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 2.1 | African American/Black | 2.1 |
Other 2.6 | Other | 2.6 |
Sunoco ROI Score by Age
Sunoco's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Sunoco.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
26-30 2 | 26-30 | 2 |
31-35 2.1 | 31-35 | 2.1 |
36-40 2.6 | 36-40 | 2.6 |
46-50 3.9 | 46-50 | 3.9 |
66+ 3.8 | 66+ | 3.8 |
Sunoco ROI Score by Usage
Sunoco's ROI score was rated the highest by customers who have used Sunoco's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Sunoco ROI Score by Industry
Sunoco's ROI score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Sunoco Customer Satisfaction (CSAT)
Sunoco Customer Satisfaction (CSAT) Score
49 / 100
Sunoco has an overall Customer Satisfaction score of 49 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
17%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
37%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sunoco Customer Satisfaction
Sunoco's Customer Satisfaction score was rated highest by customers who have used Sunoco's products/services for 1 to 2 Years, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Sunoco's Customer Satisfaction.
Ranked Sunoco Customer Satisfaction the Highest
Ranked Sunoco Customer Satisfaction the Lowest
Sunoco Customer Satisfaction Score by Gender
Male customers rated Sunoco's Customer Satisfaction score 40 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Sunoco.
67 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 6% | |
Very Dissatisfied | 27% |
27 / 100
FemaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 73% |
Sunoco Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sunoco's Customer Satisfaction (CSAT) score was rated 42% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sunoco.
42 / 100
Very Satisfied
17%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
58%
CSAT according to Hispanic or Latino
Sunoco's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sunoco.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to African American/Black
Sunoco's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sunoco.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
CSAT according to Other
Sunoco's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sunoco.
50 / 100
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
Sunoco Customer Satisfaction Score by Age
Sunoco's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Sunoco.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 26-30 | 33% | |||||||||||||||
| 31-35 | 33% | |||||||||||||||
| 36-40 | 33% | |||||||||||||||
| 46-50 | 75% | |||||||||||||||
| 66+ | 60% |
Sunoco Customer Satisfaction Score by Usage
Sunoco's Customer Satisfaction score was rated the highest by customers who have used Sunoco's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Sunoco Customer Satisfaction Score by Industry
Sunoco's Customer Satisfaction score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Sunoco Customer Satisfaction Score by Industry",
"text": "Sunoco's Customer Satisfaction score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Sunoco's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
},
{
"label": "Accounting",
"groupId": 495,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Sunoco's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Sunoco's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Sunoco's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
}
]
}Sunoco Customer Service
2.7/5
Sunoco has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Sunoco's overall Customer Service score rated by its users and customers.
About Sunoco's Customer Service
Address
1735 Market Street, Ste LL Mellon Bank Center, Philadelphia, PA
Website
https://www.sunoco.com/
Phone Number
1(800)786-6261
Quick Insights into Sunoco Customer Service
Sunoco's Customer Service score was rated highest by customers ages 46-50, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Sunoco's Customer Service score.
Ranked Sunoco Customer Service the Highest
Ranked Sunoco Customer Service the Lowest
Sunoco Customer Service Score by Gender
Male customers rated Sunoco's Customer Service score 1.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sunoco.
Male
3.2/5
Female
1.6/5
Sunoco Customer Service Score by Ethnicity
Sunoco's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sunoco.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 1.6 | African American/Black | 1.6 |
Other 2.6 | Other | 2.6 |
Sunoco Customer Service Score by Age
Sunoco's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Sunoco.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 2 | 26-30 | 2 |
31-35 1.6 | 31-35 | 1.6 |
36-40 2 | 36-40 | 2 |
46-50 3.9 | 46-50 | 3.9 |
66+ 2.9 | 66+ | 2.9 |
Sunoco Customer Service Score by Usage
Sunoco's Customer Service score was rated the highest by customers who have used Sunoco's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Sunoco Customer Service Score by Industry
Sunoco's Customer Service score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Consumer vs. Employees
Sunoco scored a -19 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of Sunoco would recommend the brand to a friend. ENPS measures how likely Sunoco employees would recommend working at Sunoco to a friend.
Net Promoter Score
-19
NPS Score
| 37% | Promoters |
|---|---|
| 7% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 42% | Promoters |
|---|---|
| 13% | Passive |
| 45% | Detractors |
