28
NPS
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EOG Resources
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About EOG Resources' Brand
EOG Resources, Inc. is a independent oil and gas companies in the United States.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
EOG Resources NPS
EOG Resources's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether EOG Resources's customers would recommend using the product based on a scale of -100 to 100.
EOG Resources Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
EOG Resources NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 35 | Oct 2022 | 35 |
Jan 2023 40 | Jan 2023 | 40 |
Mar 2023 33 | Mar 2023 | 33 |
Apr 2023 28 | Apr 2023 | 28 |
May 2023 30 | May 2023 | 30 |
Jun 2023 25 | Jun 2023 | 25 |
Nov 2023 29 | Nov 2023 | 29 |
Dec 2023 34 | Dec 2023 | 34 |
Apr 2024 35 | Apr 2024 | 35 |
May 2024 37 | May 2024 | 37 |
Sep 2024 31 | Sep 2024 | 31 |
Nov 2025 29 | Nov 2025 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EOG Resources NPS by Gender
EOG Resources's NPS was rated 43 by Male customers on Comparably.
Male
43
EOG Resources's NPS was rated 43 by Male customers on Comparably.
57%
Promoters
29%
Passives
14%
Detractors
Female
N/A
EOG Resources's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
EOG Resources NPS by Ethnicity
EOG Resources's NPS was rated 40 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 40 | Caucasian | 40 |
EOG Resources NPS by Age
EOG Resources's NPS was rated 67 points by customers ages 36-40 on Comparably.
EOG Resources NPS by Usage
EOG Resources's NPS was rated the highest by customers who have used EOG Resources's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 33 | 2 to 5 Years | 33 |
Over 10 Years 50 | Over 10 Years | 50 |
EOG Resources Customer Reviews
Out of the 3 EOG Resources customer reviews 3 were positive and 0 were constructive. EOG Resources customer reviews reflect that all customers have a favorable experience using the products/services of the company.
EOG Resources Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of EOG Resources users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
EOG Resources Customer Loyalty Score by Gender
EOG Resources's Customer Loyalty score was rated 87 by Male customers on Comparably.
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Male
87%
Yes
Female
N/A
Yes
EOG Resources Customer Loyalty Score by Ethnicity
EOG Resources's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of EOG Resources.
82
out of 100
Caucasian
EOG Resources Customer Loyalty Score by Age
EOG Resources's Customer Loyalty score was rated 70% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of EOG Resources.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
EOG Resources Customer Loyalty Score by Usage
EOG Resources's Customer Loyalty score was rated the highest by customers who have used EOG Resources's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
EOG Resources Customer Loyalty Score by Industry
EOG Resources's Customer Loyalty score was rated 100% by Energy and Manufacturing industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
EOG Resources Product Quality
4.1/5
EOG Resources has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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EOG Resources Product Information
EOG Resources’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Energy and Manufacturing industry rated EOG Resources's product the highest.
- Website
- http://www.eogresources.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Quick Insights into EOG Resources Product Quality
EOG Resources's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers who have used EOG Resources's products/services for 2 to 5 Years.
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Ranked EOG Resources Product Quality the Highest
Ranked EOG Resources Product Quality the Lowest
EOG Resources Product Quality Score by Gender
EOG Resources's Product Quality score was rated 4.7 by Male customers on Comparably.
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Male
4.7/5
Female
N/A
EOG Resources Product Quality Score by Ethnicity
EOG Resources's Product Quality score was rated 4.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of EOG Resources.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
EOG Resources Product Quality Score by Age
EOG Resources's Product Quality score was rated 5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of EOG Resources.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 5 | 36-40 | 5 |
EOG Resources Product Quality Score by Usage
EOG Resources's Product Quality score was rated the highest by customers who have used EOG Resources's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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EOG Resources Product Quality Score by Industry
EOG Resources's Product Quality score was rated 4.6 stars by Energy and Manufacturing industry customers.
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EOG Resources Pricing
EOG Resources ROI & Value For Money
3.9/5
EOG Resources has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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EOG Resources Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Energy and Manufacturing industry.
Quick Insights into EOG Resources ROI
EOG Resources's ROI score was rated highest by customers who have used EOG Resources's products/services for Over 10 Years, and rated lowest by customers who have used EOG Resources's products/services for 2 to 5 Years.
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Ranked EOG Resources ROI the Highest
Ranked EOG Resources ROI the Lowest
EOG Resources ROI Score by Gender
EOG Resources's ROI score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of EOG Resources.
Male
4.1/5
Female
N/A
EOG Resources ROI Score by Ethnicity
EOG Resources's ROI score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of EOG Resources.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
EOG Resources ROI Score by Age
EOG Resources's ROI score was rated 3.8 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of EOG Resources.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.8 | 36-40 | 3.8 |
EOG Resources ROI Score by Usage
EOG Resources's ROI score was rated the highest by customers who have used EOG Resources's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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EOG Resources ROI Score by Industry
EOG Resources's ROI score was rated 4.5 stars by Energy and Manufacturing industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
EOG Resources Customer Satisfaction (CSAT)
EOG Resources Customer Satisfaction (CSAT) Score
68 / 100
EOG Resources has an overall Customer Satisfaction score of 68 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
52%
Satisfied
16%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
4%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into EOG Resources Customer Satisfaction
EOG Resources's Customer Satisfaction score was rated highest by customers who have used EOG Resources's products/services for 2 to 5 Years, and rated lowest by customers who have used EOG Resources's products/services for Over 10 Years.
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Ranked EOG Resources Customer Satisfaction the Highest
Ranked EOG Resources Customer Satisfaction the Lowest
EOG Resources Customer Satisfaction Score by Gender
EOG Resources's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of EOG Resources.
100 / 100
MaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
EOG Resources Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
EOG Resources' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of EOG Resources.
100 / 100
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
EOG Resources Customer Satisfaction Score by Age
EOG Resources's Customer Satisfaction score was rated 100 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of EOG Resources.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 100% |
EOG Resources Customer Satisfaction Score by Usage
EOG Resources's Customer Satisfaction score was rated 100 points by customers who have used EOG Resources's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
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EOG Resources Customer Satisfaction Score by Industry
EOG Resources's Customer Satisfaction score was rated 100 points by Energy and Manufacturing industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Energy and Manufacturing",
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}EOG Resources Customer Service
4.1/5
EOG Resources has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock EOG Resources' overall Customer Service score rated by its users and customers.
About EOG Resources's Customer Service
Address
Seminole, TX
Website
http://www.eogresources.com/
Phone Number
(713)651-7000
Quick Insights into EOG Resources Customer Service
EOG Resources's Customer Service score was rated highest by customers who have used EOG Resources's products/services for Over 10 Years, and rated lowest by customers who have used EOG Resources's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked EOG Resources' Customer Service score.
Ranked EOG Resources Customer Service the Highest
Ranked EOG Resources Customer Service the Lowest
EOG Resources Customer Service Score by Gender
EOG Resources's Customer Service score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of EOG Resources.
Male
4/5
Female
N/A
EOG Resources Customer Service Score by Ethnicity
EOG Resources's Customer Service score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of EOG Resources.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
EOG Resources Customer Service Score by Age
EOG Resources's Customer Service score was rated 3.6 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of EOG Resources.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.6 | 36-40 | 3.6 |
EOG Resources Customer Service Score by Usage
EOG Resources's Customer Service score was rated the highest by customers who have used EOG Resources's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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EOG Resources Customer Service Score by Industry
EOG Resources's Customer Service score was rated 4.5 stars by Energy and Manufacturing industry customers.
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EOG Resources as an Employer
4.2/5
EOG Resources has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
EOG Resources scored a 28 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of EOG Resources would recommend the brand to a friend. ENPS measures how likely EOG Resources employees would recommend working at EOG Resources to a friend.
Net Promoter Score
28
NPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 63% | Promoters |
|---|---|
| 7% | Passive |
| 30% | Detractors |
