50
NPS
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Western Refining
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About Western Refining's Brand
Western Refining independent oil refiner and marketer, Among its major competitors, Western Refining is ranked in 1st place for NPS while Marathon Oil Corporation is 2nd, and Tesoro Corporation is 3rd.
Brand at a Glance
10%
Customer Loyalty
3.2/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
Western Refining Ranking
- #1 / 4 of its competitors
Western Refining NPS
Western Refining's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Western Refining's customers would recommend using the product based on a scale of -100 to 100.
Western Refining Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Western Refining NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 0 | Jun 2020 | 0 |
Oct 2025 50 | Oct 2025 | 50 |
How Other Brands Compare
Western Refining is ranked first for NPS among its competitors. Marathon Oil Corporation and BP come in second and third, with HollyFrontier Corporation coming in at #4.
Western Refining |  BP |  Marathon Oil Corporation | HollyFrontier Corporation | |
| Global Ranking | #- | #178 | #- | #- |
| NPS | 50 | 19 | 25 | -28 |
| Valuation Updated every 24 hours for public companies | - | $641.41M | $8.63B | $6.02B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Western Refining NPS vs. Competitors
Compared to its competitors, Western Refining's NPS is rated right above Marathon Oil Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| Western Refining | 50 |
| Marathon Oil Corporation | 25 |
 | Tesoro Corporation | 23 |
| BP | 19 |
 | Delek US Holdings, Inc. | N/A |
| HollyFrontier Corporation | -28 |
Western Refining Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Western Refining users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Western Refining Customer Loyalty vs. Competitors
Compared to its competitors, Western Refining's Customer Loyalty score is rated right above Delek US Holdings, Inc., and is preceded by Tesoro Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Marathon Oil Corporation | 100% |
| BP | 75% |
| HollyFrontier Corporation | 72% |
| Tesoro Corporation | 68% |
| Western Refining | 10% |
| Delek US Holdings, Inc. | N/A |
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Western Refining Product Quality
3.2/5
Western Refining has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Western Refining Product Information
Western Refining’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Energy
Western Refining Product Quality vs. Competitors
Compared to its competitors, Western Refining's Product Quality score is rated right above HollyFrontier Corporation, and is preceded by Tesoro Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Marathon Oil Corporation | 4.5/5 |
| BP | 3.8/5 |
| Tesoro Corporation | 3.7/5 |
| Western Refining | 3.2/5 |
| HollyFrontier Corporation | 3/5 |
| Delek US Holdings, Inc. | N/A |
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Western Refining Pricing
Western Refining ROI & Value For Money
3.7/5
Western Refining has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Western Refining Pricing vs. Competitors
Compared to its competitors, Western Refining's ROI score is rated right above Tesoro Corporation, and is preceded by Marathon Oil Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Marathon Oil Corporation | 4.2/5 |
| Western Refining | 3.7/5 |
| Tesoro Corporation | 3.7/5 |
| BP | 3.7/5 |
| HollyFrontier Corporation | 3.7/5 |
| Delek US Holdings, Inc. | N/A |
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Western Refining Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Western Refining Customer Satisfaction vs. Competitors
Compared to its competitors, Western Refining's Customer Satisfaction score is rated right above Delek US Holdings, Inc., and is preceded by HollyFrontier Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Marathon Oil Corporation | 100% |
| Tesoro Corporation | 87% |
| BP | 77% |
| HollyFrontier Corporation | 43% |
| Western Refining | 0% |
| Delek US Holdings, Inc. | 0% |
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Western Refining Customer Service
3.5/5
Western Refining has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Western Refining's Customer Service
Address
123 W. Mills Ave, Suite 200, El Paso, TX
Website
http://www.wnr.com/index.aspx
Phone Number
915-534-1400
Western Refining Customer Service vs. Competitors
Compared to its competitors, Western Refining's Customer Service score is rated right above Delek US Holdings, Inc., and is preceded by HollyFrontier Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Marathon Oil Corporation | 4.2/5 |
| BP | 3.8/5 |
| Tesoro Corporation | 3.5/5 |
| HollyFrontier Corporation | 3.5/5 |
| Western Refining | 3.5/5 |
| Delek US Holdings, Inc. | N/A |
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Western Refining as an Employer
2.9/5
Western Refining has a 2.9/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Western Refining scored a 50 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Western Refining would recommend the brand to a friend. ENPS measures how likely Western Refining employees would recommend working at Western Refining to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
