23
NPS
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Tesoro Corporation
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About Tesoro Corporation's Brand
Tesoro Corporation, a Fortune 100 company, is an independent refiner and marketer of petroleum products. Among its major competitors, Tesoro Corporation is ranked in 3rd place for NPS while Western Refining is 1st, and Chevron Corporation is 2nd.
Brand at a Glance
68%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
Tesoro Corporation Ranking
- #3 / 4 of its competitors
Tesoro Corporation NPS
Tesoro Corporation's Net Promoter Score (NPS) is a 23 with 56% Promoters, 11% Passives, and 33% Detractors. Net Promoter Score tracks whether Tesoro Corporation's customers would recommend using the product based on a scale of -100 to 100.
Tesoro Corporation Overall NPS
| 56% | Promoters |
|---|---|
| 11% | Passives |
| 33% | Detractors |
Tesoro Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 0 | Jul 2021 | 0 |
Jun 2022 -50 | Jun 2022 | -50 |
Sep 2022 0 | Sep 2022 | 0 |
Dec 2022 0 | Dec 2022 | 0 |
May 2023 17 | May 2023 | 17 |
Jul 2023 -1 | Jul 2023 | -1 |
Mar 2024 13 | Mar 2024 | 13 |
Apr 2024 22 | Apr 2024 | 22 |
How Other Brands Compare
Tesoro Corporation is ranked third for NPS among its competitors. Western Refining and Chevron Corporation come in first and second, with PBF Energy coming in at #4.
Tesoro Corporation |  Chevron Corporation |  PBF Energy |  Western Refining | |
| Global Ranking | #- | #159 | #- | #- |
| NPS | 23 | 30 | -9 | 50 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $200.43B | $5.26B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tesoro Corporation NPS vs. Competitors
Compared to its competitors, Tesoro Corporation's NPS is rated right above PBF Energy, and is preceded by Chevron Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| Western Refining | 50 |
| Chevron Corporation | 30 |
| Tesoro Corporation | 23 |
| PBF Energy | -9 |
 | Marathon Petroleum | -10 |
Tesoro Corporation Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Tesoro Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Tesoro Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Tesoro Corporation's Customer Loyalty score is rated right above Western Refining, and is preceded by Marathon Petroleum.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Chevron Corporation | 76% |
| PBF Energy | 73% |
| Marathon Petroleum | 69% |
| Tesoro Corporation | 68% |
| Western Refining | 10% |
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Tesoro Corporation Product Quality
3.7/5
Tesoro Corporation has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Tesoro Corporation Product Information
Tesoro Corporation’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://tsocorp.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Energy
Tesoro Corporation Product Quality vs. Competitors
Compared to its competitors, Tesoro Corporation's Product Quality score is rated right above PBF Energy, and is preceded by Chevron Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Chevron Corporation | 3.9/5 |
| Tesoro Corporation | 3.7/5 |
| PBF Energy | 3.3/5 |
| Western Refining | 3.2/5 |
| Marathon Petroleum | 3.1/5 |
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Tesoro Corporation Pricing
Tesoro Corporation ROI & Value For Money
3.7/5
Tesoro Corporation has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Tesoro Corporation Pricing vs. Competitors
Compared to its competitors, Tesoro Corporation's ROI score is rated right above PBF Energy, and is preceded by Chevron Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Western Refining | 3.7/5 |
| Chevron Corporation | 3.7/5 |
| Tesoro Corporation | 3.7/5 |
| PBF Energy | 3.4/5 |
| Marathon Petroleum | 3/5 |
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Tesoro Corporation Customer Satisfaction (CSAT)
Tesoro Corporation Customer Satisfaction (CSAT) Score
87 / 100
Tesoro Corporation has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
62%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tesoro Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Tesoro Corporation's Customer Satisfaction score is rated right above Chevron Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tesoro Corporation | 87% |
| Chevron Corporation | 69% |
| Marathon Petroleum | 56% |
| PBF Energy | 50% |
| Western Refining | 0% |
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Tesoro Corporation Customer Service
3.5/5
Tesoro Corporation has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Tesoro Corporation's Customer Service
Address
San Antonio, TX
Website
http://tsocorp.com
Phone Number
210-626-6000
Tesoro Corporation Customer Service vs. Competitors
Compared to its competitors, Tesoro Corporation's Customer Service score is rated right above Western Refining, and is preceded by PBF Energy.
| COMPANY | Customer Service Score | |
|---|---|---|
| Chevron Corporation | 3.7/5 |
| PBF Energy | 3.7/5 |
| Tesoro Corporation | 3.5/5 |
| Western Refining | 3.5/5 |
| Marathon Petroleum | 3.2/5 |
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Tesoro Corporation as an Employer
4.5/5
Tesoro Corporation has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Tesoro Corporation scored a 23 for Net Promoter Score and a 64 for Employee Net Promoter Score. NPS gauges how likely a customer of Tesoro Corporation would recommend the brand to a friend. ENPS measures how likely Tesoro Corporation employees would recommend working at Tesoro Corporation to a friend.
Net Promoter Score
23
NPS Score
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
64
eNPS Score
| 71% | Promoters |
|---|---|
| 22% | Passive |
| 7% | Detractors |
