-10
NPS
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Marathon Petroleum
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About Marathon Petroleum's Brand
MPC is the nation’s fourth-largest refiner and the largest refiner in the Midwest. MPC’s refining, marketing and transportation. Among its major competitors, Marathon Petroleum is ranked in 4th place for NPS while Saudi Aramco is 1st, and Phillips66 is 2nd. Overall, Marathon Petroleum has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
69%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
Marathon Petroleum Ranking
- #4 / 4 of its competitors
Marathon Petroleum NPS
Marathon Petroleum's Net Promoter Score (NPS) is a -10 with 38% Promoters, 14% Passives, and 48% Detractors. Net Promoter Score tracks whether Marathon Petroleum's customers would recommend using the product based on a scale of -100 to 100.
Marathon Petroleum Overall NPS
| 38% | Promoters |
|---|---|
| 14% | Passives |
| 48% | Detractors |
Marathon Petroleum NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -10 | Jan 2024 | -10 |
Feb 2024 -8 | Feb 2024 | -8 |
Mar 2024 -6 | Mar 2024 | -6 |
Apr 2024 -7 | Apr 2024 | -7 |
May 2024 -10 | May 2024 | -10 |
Jun 2024 -8 | Jun 2024 | -8 |
Nov 2024 -8 | Nov 2024 | -8 |
Dec 2024 -8 | Dec 2024 | -8 |
Jan 2025 -10 | Jan 2025 | -10 |
Oct 2025 -10 | Oct 2025 | -10 |
Dec 2025 -9 | Dec 2025 | -9 |
Jan 2026 -10 | Jan 2026 | -10 |
How Other Brands Compare
Marathon Petroleum is ranked #4 for NPS among its competitors. Saudi Aramco and Phillips66 come in first and second, with Marathon Oil Corporation coming in at third.
Marathon Petroleum |  Phillips66 |  Saudi Aramco |  Marathon Oil Corporation | |
| Global Ranking | #- | #471 | #712 | #- |
| NPS | -10 | 28 | 32 | 25 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | - | - |
| Valuation Updated every 24 hours for public companies | - | $35.95B | - | $8.63B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Marathon Petroleum NPS by Gender
Male customers rated Marathon Petroleum's NPS 26 points higher than Female customers.
Male
-5
Marathon Petroleum's NPS was rated -5 by Male customers on Comparably.
37%
Promoters
21%
Passives
42%
Detractors
Female
-31
Marathon Petroleum's NPS was rated -31 by Female customers on Comparably.
25%
Promoters
19%
Passives
56%
Detractors
Marathon Petroleum NPS by Ethnicity
Marathon Petroleum's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Hispanic or Latino -33 | Hispanic or Latino | -33 |
African American/Black -20 | African American/Black | -20 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Other -20 | Other | -20 |
Marathon Petroleum NPS by Age
Marathon Petroleum's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Marathon Petroleum NPS by Usage
Marathon Petroleum's NPS was rated the highest by customers who have used Marathon Petroleum's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -56 | Less than 1 Year | -56 |
1 to 2 Years 28 | 1 to 2 Years | 28 |
2 to 5 Years -28 | 2 to 5 Years | -28 |
5 to 10 Years -33 | 5 to 10 Years | -33 |
Over 10 Years 28 | Over 10 Years | 28 |
Marathon Petroleum NPS vs. Competitors
Compared to its competitors, Marathon Petroleum's NPS is rated right below Marathon Oil Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| Saudi Aramco | 32 |
| Phillips66 | 28 |
| Marathon Oil Corporation | 25 |
| Marathon Petroleum | -10 |
Marathon Petroleum Customer Reviews
Out of the 7 Marathon Petroleum customer reviews 5 were positive and 2 were constructive. Marathon Petroleum customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Marathon Petroleum Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Marathon Petroleum users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Marathon Petroleum Customer Loyalty Score by Gender
Male customers rated Marathon Petroleum's Customer Loyalty score 1% higher than Female customers.
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Male
67%
Yes
Female
66%
Yes
Marathon Petroleum Customer Loyalty Score by Ethnicity
Marathon Petroleum's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
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58
out of 100
Caucasian
70
out of 100
Hispanic or Latino
82
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
64
out of 100
Other
Marathon Petroleum Customer Loyalty Score by Age
Marathon Petroleum's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 85% | 26-30 | 85% |
31-35 70% | 31-35 | 70% |
36-40 64% | 36-40 | 64% |
41-45 40% | 41-45 | 40% |
46-50 100% | 46-50 | 100% |
51-55 46% | 51-55 | 46% |
66+ 40% | 66+ | 40% |
Marathon Petroleum Customer Loyalty Score by Usage
Marathon Petroleum's Customer Loyalty score was rated the highest by customers who have used Marathon Petroleum's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Marathon Petroleum Customer Loyalty Score by Industry
Marathon Petroleum's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Marathon Petroleum Customer Loyalty vs. Competitors
Compared to its competitors, Marathon Petroleum's Customer Loyalty score is rated right below Phillips66.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Marathon Oil Corporation | 100% |
| Saudi Aramco | 84% |
| Phillips66 | 74% |
| Marathon Petroleum | 69% |
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Marathon Petroleum Product Quality
3.1/5
Marathon Petroleum has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Marathon Petroleum Product Information
Marathon Petroleum’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Marathon Petroleum's product the highest. Reviewers from the Energy and Manufacturing industry rated Marathon Petroleum the lowest at 2.8.
- Company Size
- 10,000+ Employees
Industry
Tech
Energy
Quick Insights into Marathon Petroleum Product Quality
Marathon Petroleum's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers ages 41-45.
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Ranked Marathon Petroleum Product Quality the Highest
Ranked Marathon Petroleum Product Quality the Lowest
Marathon Petroleum Product Quality Score by Gender
Male customers rated Marathon Petroleum's Product Quality score 0.7 stars higher than Female customers.
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Male
3.4/5
Female
2.7/5
Marathon Petroleum Product Quality Score by Ethnicity
Marathon Petroleum's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 2.8 | Hispanic or Latino | 2.8 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Other 2.7 | Other | 2.7 |
Marathon Petroleum Product Quality Score by Age
Marathon Petroleum's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
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0
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2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.1 | 26-30 | 3.1 |
31-35 5 | 31-35 | 5 |
36-40 2.4 | 36-40 | 2.4 |
41-45 1.5 | 41-45 | 1.5 |
46-50 3.5 | 46-50 | 3.5 |
51-55 3.2 | 51-55 | 3.2 |
66+ 3.5 | 66+ | 3.5 |
Marathon Petroleum Product Quality Score by Usage
Marathon Petroleum's Product Quality score was rated the highest by customers who have used Marathon Petroleum's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Marathon Petroleum Product Quality Score by Industry
Marathon Petroleum's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Energy and Manufacturing industry customers.
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Marathon Petroleum Product Quality vs. Competitors
Compared to its competitors, Marathon Petroleum's Product Quality score is rated right below Phillips66.
| COMPANY | Product Quality Score | |
|---|---|---|
| Marathon Oil Corporation | 4.5/5 |
| Saudi Aramco | 4.1/5 |
| Phillips66 | 3.6/5 |
| Marathon Petroleum | 3.1/5 |
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Marathon Petroleum Pricing
Marathon Petroleum ROI & Value For Money
3/5
Marathon Petroleum has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Marathon Petroleum Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Energy and Manufacturing industry think that they had the lowest ROI from Marathon Petroleum.
Quick Insights into Marathon Petroleum ROI
Marathon Petroleum's ROI score was rated highest by customers who have used Marathon Petroleum's products/services for Over 10 Years, and rated lowest by customers ages 41-45.
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Ranked Marathon Petroleum ROI the Highest
Ranked Marathon Petroleum ROI the Lowest
Marathon Petroleum ROI Score by Gender
Male customers rated Marathon Petroleum's ROI score 0.6 stars higher than Female customers.
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Male
3.3/5
Female
2.7/5
Marathon Petroleum ROI Score by Ethnicity
Marathon Petroleum's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 3.1 | Other | 3.1 |
Marathon Petroleum ROI Score by Age
Marathon Petroleum's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 3.1 | 26-30 | 3.1 |
31-35 3.8 | 31-35 | 3.8 |
36-40 2.4 | 36-40 | 2.4 |
41-45 1.8 | 41-45 | 1.8 |
46-50 3 | 46-50 | 3 |
51-55 3.5 | 51-55 | 3.5 |
66+ 3.5 | 66+ | 3.5 |
Marathon Petroleum ROI Score by Usage
Marathon Petroleum's ROI score was rated the highest by customers who have used Marathon Petroleum's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Marathon Petroleum ROI Score by Industry
Marathon Petroleum's ROI score was rated the highest by Tech industry customers, and the lowest by Energy and Manufacturing industry customers.
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Marathon Petroleum Pricing vs. Competitors
Compared to its competitors, Marathon Petroleum's ROI score is rated right below Phillips66.
| COMPANY | Pricing Score | |
|---|---|---|
| Marathon Oil Corporation | 4.2/5 |
| Saudi Aramco | 4/5 |
| Phillips66 | 3.6/5 |
| Marathon Petroleum | 3/5 |
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Marathon Petroleum Customer Satisfaction (CSAT)
Marathon Petroleum Customer Satisfaction (CSAT) Score
56 / 100
Marathon Petroleum has an overall Customer Satisfaction score of 56 rated by its users and customers.
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Very Satisfied
27%
Satisfied
29%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
5%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Marathon Petroleum Customer Satisfaction
Marathon Petroleum's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers who have used Marathon Petroleum's products/services for 5 to 10 Years.
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Ranked Marathon Petroleum Customer Satisfaction the Highest
Ranked Marathon Petroleum Customer Satisfaction the Lowest
Marathon Petroleum Customer Satisfaction Score by Gender
Male customers rated Marathon Petroleum's Customer Satisfaction score 28 points higher than Female customers.
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71 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 21% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 0% | |
Very Dissatisfied | 21% |
43 / 100
FemaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 21% | |
Dissatisfied | 0% | |
Very Dissatisfied | 36% |
Marathon Petroleum Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Marathon Petroleum's Customer Satisfaction (CSAT) score was rated 64% according to Caucasian users and customers.
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64 / 100
Very Satisfied
35%
Satisfied
29%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
29%
CSAT according to Hispanic or Latino
Marathon Petroleum's Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to African American/Black
Marathon Petroleum's Customer Satisfaction (CSAT) score was rated 60% according to African American/Black users and customers.
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60 / 100
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to Other
Marathon Petroleum's Customer Satisfaction (CSAT) score was rated 40% according to Other users and customers.
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40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
Marathon Petroleum Customer Satisfaction Score by Age
Marathon Petroleum's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
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0
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40
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100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 40% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 60% | |||||||||||||||
| 51-55 | 40% |
Marathon Petroleum Customer Satisfaction Score by Usage
Marathon Petroleum's Customer Satisfaction score was rated the highest by customers who have used Marathon Petroleum's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Marathon Petroleum Customer Satisfaction Score by Industry
Marathon Petroleum's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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}Marathon Petroleum Customer Satisfaction vs. Competitors
Compared to its competitors, Marathon Petroleum's Customer Satisfaction score is rated right below Phillips66.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Marathon Oil Corporation | 100% |
| Saudi Aramco | 82% |
| Phillips66 | 58% |
| Marathon Petroleum | 56% |
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Marathon Petroleum Customer Service
3.2/5
Marathon Petroleum has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Marathon Petroleum's Customer Service
Address
539 South Main Street, Findlay, OH
Website
http://www.marathonpetroleum.com
Phone Number
(419)421-2121
Quick Insights into Marathon Petroleum Customer Service
Marathon Petroleum's Customer Service score was rated highest by customers ages 31-35, and rated lowest by Other customers.
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Ranked Marathon Petroleum Customer Service the Highest
Ranked Marathon Petroleum Customer Service the Lowest
Marathon Petroleum Customer Service Score by Gender
Marathon Petroleum's Customer Service score was rated 3.1 by both Female and Male customers on Comparably.
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Male
3.1/5
Female
3.1/5
Marathon Petroleum Customer Service Score by Ethnicity
Marathon Petroleum's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 1.9 | Other | 1.9 |
Marathon Petroleum Customer Service Score by Age
Marathon Petroleum's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
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0
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 3 | 26-30 | 3 |
31-35 4.6 | 31-35 | 4.6 |
36-40 3 | 36-40 | 3 |
41-45 2.6 | 41-45 | 2.6 |
46-50 2.8 | 46-50 | 2.8 |
51-55 3.1 | 51-55 | 3.1 |
66+ 3.5 | 66+ | 3.5 |
Marathon Petroleum Customer Service Score by Usage
Marathon Petroleum's Customer Service score was rated the highest by customers who have used Marathon Petroleum's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Marathon Petroleum Customer Service Score by Industry
Marathon Petroleum's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Energy and Manufacturing industry customers.
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Marathon Petroleum Customer Service vs. Competitors
Compared to its competitors, Marathon Petroleum's Customer Service score is rated right below Phillips66.
| COMPANY | Customer Service Score | |
|---|---|---|
| Marathon Oil Corporation | 4.2/5 |
| Saudi Aramco | 4.1/5 |
| Phillips66 | 3.6/5 |
| Marathon Petroleum | 3.2/5 |
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Marathon Petroleum as an Employer
3.2/5
Marathon Petroleum has a 3.2/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Marathon Petroleum scored a -10 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Marathon Petroleum would recommend the brand to a friend. ENPS measures how likely Marathon Petroleum employees would recommend working at Marathon Petroleum to a friend.
Net Promoter Score
-10
NPS Score
| 38% | Promoters |
|---|---|
| 14% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 34% | Promoters |
|---|---|
| 21% | Passive |
| 45% | Detractors |
