0
NPS
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region
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About region's Brand
Regions Bank offers a full spectrum of personal banking solutions.
Brand at a Glance
76%
Customer Loyalty
3.1/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
region NPS
region's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether region's customers would recommend using the product based on a scale of -100 to 100.
region Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
region NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Apr 2023 33 | Apr 2023 | 33 |
Sep 2023 50 | Sep 2023 | 50 |
Dec 2023 20 | Dec 2023 | 20 |
Feb 2024 0 | Feb 2024 | 0 |
Jun 2024 15 | Jun 2024 | 15 |
Aug 2024 0 | Aug 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
region Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of region users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
region Product Quality
3.1/5
region has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock region's overall Product Quality score rated by its users and customers.
region Product Information
region’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- https://www.regions.com
- Company Size
- 10,000+ Employees
Industry
Tech
Banking
FinTech
region Pricing
region ROI & Value For Money
2.8/5
region has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock region's overall ROI score rated by its users and customers.
region Customer Satisfaction (CSAT)
region Customer Satisfaction (CSAT) Score
50 / 100
region has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
12%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
region Customer Service
2.8/5
region has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock region's overall Customer Service score rated by its users and customers.
About region's Customer Service
Address
Birmingham, AL
Website
https://www.regions.com
region as an Employer
4.6/5
region has a 4.6/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
region scored a 0 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of region would recommend the brand to a friend. ENPS measures how likely region employees would recommend working at region to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
