-12
NPS
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region
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About region's Brand
Regions Bank offers a full spectrum of personal banking solutions.
Brand at a Glance
79%
Customer Loyalty
3.1/5
Product Quality
2.8/5
Pricing
2.5/5
Customer Service
region NPS
region's Net Promoter Score (NPS) is a -12 with 44% Promoters, 0% Passives, and 56% Detractors. Net Promoter Score tracks whether region's customers would recommend using the product based on a scale of -100 to 100.
region Overall NPS
| 44% | Promoters |
|---|---|
| 0% | Passives |
| 56% | Detractors |
region NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Apr 2023 33 | Apr 2023 | 33 |
Sep 2023 50 | Sep 2023 | 50 |
Dec 2023 20 | Dec 2023 | 20 |
Feb 2024 0 | Feb 2024 | 0 |
Jun 2024 15 | Jun 2024 | 15 |
Aug 2024 0 | Aug 2024 | 0 |
Jan 2026 -11 | Jan 2026 | -11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
region NPS by Ethnicity
region's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
region NPS by Usage
region's NPS was rated -100 points by customers who have used region's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
region Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of region users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
region Customer Loyalty Score by Ethnicity
region's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of region.
70
out of 100
Caucasian
region Customer Loyalty Score by Usage
region's Customer Loyalty score was rated 70% by customers who have used region's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
region Product Quality
3.1/5
region has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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region Product Information
region’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- https://www.regions.com
- Company Size
- 10,000+ Employees
Industry
Tech
Banking
FinTech
Quick Insights into region Product Quality
region's Product Quality score was rated highest by Caucasian customers.
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Ranked region Product Quality the Highest
region Product Quality Score by Ethnicity
region's Product Quality score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of region.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
region Product Quality Score by Usage
region's Product Quality score was rated 2 stars by customers who have used region's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
region Pricing
region ROI & Value For Money
2.8/5
region has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into region ROI
region's ROI score was rated highest by Caucasian customers.
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Ranked region ROI the Highest
region ROI Score by Ethnicity
region's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of region.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
region ROI Score by Usage
region's ROI score was rated 1.5 stars by customers who have used region's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
region Customer Satisfaction (CSAT)
region Customer Satisfaction (CSAT) Score
45 / 100
region has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
22%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into region Customer Satisfaction
region's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked region's Customer Satisfaction.
Ranked region Customer Satisfaction the Highest
region Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
region's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of region.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
34%
Very Dissatisfied
33%
region Customer Satisfaction Score by Usage
region's Customer Satisfaction score was rated 0 points by customers who have used region's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
region Customer Service
2.5/5
region has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About region's Customer Service
Address
Birmingham, AL
Website
https://www.regions.com
Quick Insights into region Customer Service
region's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked region's Customer Service score.
Ranked region Customer Service the Highest
region Customer Service Score by Ethnicity
region's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of region.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
region Customer Service Score by Usage
region's Customer Service score was rated 1.5 stars by customers who have used region's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
region as an Employer
4.6/5
region has a 4.6/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
region scored a -12 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of region would recommend the brand to a friend. ENPS measures how likely region employees would recommend working at region to a friend.
Net Promoter Score
-12
NPS Score
| 44% | Promoters |
|---|---|
| 0% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
