50
NPS
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Heroku
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About Heroku's Brand
Heroku is a multi-language cloud application platform that enables developers to deploy, scale, and manage their applications.
Brand at a Glance
89%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Heroku NPS
Heroku's Net Promoter Score (NPS) is a 50 with 70% Promoters, 10% Passives, and 20% Detractors. Net Promoter Score tracks whether Heroku's customers would recommend using the product based on a scale of -100 to 100.
Heroku Overall NPS
| 70% | Promoters |
|---|---|
| 10% | Passives |
| 20% | Detractors |
Heroku NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 60 | Aug 2020 | 60 |
Nov 2020 61 | Nov 2020 | 61 |
Dec 2020 57 | Dec 2020 | 57 |
Aug 2021 56 | Aug 2021 | 56 |
Sep 2021 53 | Sep 2021 | 53 |
Oct 2023 53 | Oct 2023 | 53 |
Aug 2025 50 | Aug 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Heroku NPS by Usage
Heroku's NPS was rated the highest by customers who have used Heroku's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 40 | Less than 1 Year | 40 |
1 to 2 Years 45 | 1 to 2 Years | 45 |
5 to 10 Years 83 | 5 to 10 Years | 83 |
Heroku Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Heroku users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Heroku Customer Loyalty Score by Industry
Heroku's Customer Loyalty score was rated 100% by Tech industry customers.
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Heroku Product Quality
4.2/5
Heroku has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Heroku Product Information
Heroku serves markets in the United States. Heroku supports Web devices and offers products for small, medium, and large sized businesses.
Heroku’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Heroku's product the highest. Reviewers from the Banking and Financial Services industry rated Heroku the lowest at 3.
- Website
- http://www.heroku.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
FinTech
SaaS
Venture Capital & Private Equity
Languages Supported
English
Product Type
Application Development Software
Platform as a Service (PaaS) Software
Quick Insights into Heroku Product Quality
Heroku's Product Quality score was rated highest by customers who have used Heroku's products/services for 2 to 5 Years, and rated lowest by customers from the Public Relations and Communications industry.
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Ranked Heroku Product Quality the Highest
Ranked Heroku Product Quality the Lowest
Heroku Product Quality Score by Usage
Heroku's Product Quality score was rated the highest by customers who have used Heroku's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Heroku Product Quality Score by Industry
Heroku's Product Quality score was rated the highest by Education industry customers, and the lowest by Public Relations and Communications industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Heroku Pricing
Heroku ROI & Value For Money
3.9/5
Heroku has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Heroku Pricing Plans
Heroku has a pricing structure that accommodates small, medium, and large businesses. Starting from $7/month, Heroku uses a subscription model and offers the following: Hobby: 10 Process Types: $7 per dyno/month and Professional - Standard/Performance: $25 - $500 per dyno/month..
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Tech industry think that they had the lowest ROI from Heroku.
Who Uses Heroku?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Heroku ROI
Heroku's ROI score was rated highest by customers from the Education industry, and rated lowest by customers from the Tech industry.
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Ranked Heroku ROI the Highest
Ranked Heroku ROI the Lowest
Heroku ROI Score by Industry
Heroku's ROI score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Heroku Customer Satisfaction (CSAT)
Heroku Customer Satisfaction (CSAT) Score
60 / 100
Heroku has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Heroku Customer Satisfaction
Heroku's Customer Satisfaction score was rated highest by customers from the Tech industry.
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Ranked Heroku Customer Satisfaction the Highest
Heroku Customer Satisfaction Score by Industry
Heroku's Customer Satisfaction score was rated 67 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Heroku Customer Service
3.8/5
Heroku has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Heroku's Customer Service
Address
650 7th Street, San Francisco, CA 94103
Website
http://www.heroku.com
Phone Number
(866) 278-1349
Quick Insights into Heroku Customer Service
Heroku's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Heroku's Customer Service score.
Ranked Heroku Customer Service the Highest
Heroku Customer Service Score by Industry
Heroku's Customer Service score was rated 3.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Heroku as an Employer
Consumer vs. Employees
Heroku scored a 50 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Heroku would recommend the brand to a friend. ENPS measures how likely Heroku employees would recommend working at Heroku to a friend.
Net Promoter Score
50
NPS Score
| 70% | Promoters |
|---|---|
| 10% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 40% | Promoters |
|---|---|
| 60% | Passive |
| 0% | Detractors |
