35
NPS
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Ranked
#70
Health and Wellness Brands
Brand Page
Flatiron Health
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Flatiron Health is ranked #70 in Health and Wellness Brands
Flatiron Health is ranked #70 in Health and Wellness Brands
About Flatiron Health's Brand
Flatiron Health is a healthtech company dedicated to helping cancer centers thrive and deliver better care for patients today and tomorrow. Through clinical and data science, we translate patient experiences into real-world evidence to improve treatment, inform policy, and advance research. Cancer is smart. Together, we can be smarter. Flatiron Health is an independent affiliate of the Roche Group. Flatiron.com @FlatironHealth Flatiron Health’s brand is ranked #786 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Flatiron Health. When compared to other organizations within the Health and Wellness industry, Flatiron Health is ranked #70. Among its major competitors, Flatiron Health is ranked in 2nd place for NPS while Elekta is 1st, and Foundation Medicine is 3rd. Overall, Flatiron Health has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
80%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Flatiron Health Ranking
- #70 in Health and Wellness
- #2 / 4 of its competitors
Flatiron Health NPS
Flatiron Health's Net Promoter Score (NPS) is a 35 with 61% Promoters, 13% Passives, and 26% Detractors. Net Promoter Score tracks whether Flatiron Health's customers would recommend using the product based on a scale of -100 to 100.
Flatiron Health Overall NPS
| 61% | Promoters |
|---|---|
| 13% | Passives |
| 26% | Detractors |
Flatiron Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 50 | Oct 2020 | 50 |
Dec 2020 60 | Dec 2020 | 60 |
Jan 2021 58 | Jan 2021 | 58 |
Feb 2021 64 | Feb 2021 | 64 |
Mar 2021 69 | Mar 2021 | 69 |
Apr 2021 67 | Apr 2021 | 67 |
Jun 2021 68 | Jun 2021 | 68 |
Sep 2021 60 | Sep 2021 | 60 |
Dec 2021 62 | Dec 2021 | 62 |
Jan 2022 44 | Jan 2022 | 44 |
Feb 2022 38 | Feb 2022 | 38 |
Apr 2022 35 | Apr 2022 | 35 |
How Other Brands Compare
Flatiron Health is ranked second for NPS among its competitors. Elekta and Foundation Medicine come in first and third, with Cordata Healthcare Innovations coming in at #4.
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Flatiron Health |  Foundation Medicine |  Elekta |  Cordata Healthcare Innovations | |
| Global Ranking | #786 | #- | #- | #- |
| NPS | 35 | 33 | 37 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Positive | - | - |
| Valuation Updated every 24 hours for public companies | - | $237.02B | $4.82B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Flatiron Health NPS by Gender
Male customers rated Flatiron Health's NPS 63 points higher than Female customers.
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Male
80
Flatiron Health's NPS was rated 80 by Male customers on Comparably.
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80%
Promoters
20%
Passives
0%
Detractors
Female
17
Flatiron Health's NPS was rated 17 by Female customers on Comparably.
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50%
Promoters
17%
Passives
33%
Detractors
Flatiron Health NPS by Age
Flatiron Health's NPS was rated 50 points by customers ages 36-40 on Comparably.
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Flatiron Health NPS by Usage
Flatiron Health's NPS was rated the highest by customers who have used Flatiron Health's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 83 | Less than 1 Year | 83 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
Flatiron Health NPS vs. Competitors
Compared to its competitors, Flatiron Health's NPS is rated right above Foundation Medicine, and is preceded by Elekta.
| COMPANY | NPS Score | |
|---|---|---|
| Elekta | 37 |
| Flatiron Health | 35 |
| Foundation Medicine | 33 |
| Cordata Healthcare Innovations | N/A |
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Flatiron Health NPS vs Companies in Health and Wellness
In the Health and Wellness industry, Flatiron Health's NPS is rated right above Johnson & Johnson, and is preceded by Colgate Palmolive.
| COMPANY | NPS Score | |
|---|---|---|
 | Peloton | 66 |
 | Headspace | 56 |
 | Glossier | 48 |
 | Colgate Palmolive | 46 |
| Flatiron Health | 35 |
 | Johnson & Johnson | 31 |
 | Philips | 26 |
 | CVS Health | 12 |
 | WW (formally Weight Watchers) | 11 |
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Flatiron Health Customer Reviews
Out of the 2 Flatiron Health customer reviews 0 were positive and 2 were constructive. Flatiron Health customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Flatiron Health Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Flatiron Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Flatiron Health Customer Loyalty Score by Gender
Female customers rated Flatiron Health's Customer Loyalty score 3% higher than Male customers.
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Male
82%
Yes
Female
85%
Yes
Flatiron Health Customer Loyalty Score by Age
Flatiron Health's Customer Loyalty score was rated 100% by customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
Flatiron Health Customer Loyalty Score by Usage
Flatiron Health's Customer Loyalty score was rated the highest by customers who have used Flatiron Health's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Flatiron Health Customer Loyalty Score by Industry
Flatiron Health's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.
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Flatiron Health Customer Loyalty vs. Competitors
Compared to its competitors, Flatiron Health's Customer Loyalty score is rated right above Elekta, and is preceded by Foundation Medicine.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Foundation Medicine | 84% |
| Flatiron Health | 80% |
| Elekta | 77% |
| Cordata Healthcare Innovations | N/A |
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Customer Loyalty for Other Health and Wellness Brands
In the Health and Wellness industry, Flatiron Health's Customer Loyalty score is rated right above Glossier, and is preceded by Headspace.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Peloton | 90% |
| Colgate Palmolive | 88% |
| Headspace | 82% |
| Flatiron Health | 80% |
| Glossier | 79% |
| Johnson & Johnson | 79% |
| Philips | 79% |
| CVS Health | 76% |
| WW (formally Weight Watchers) | 75% |
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Flatiron Health Product Quality
4/5
Flatiron Health has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Flatiron Health Product Information
Flatiron Health’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Flatiron Health's product the highest.
- Website
- http://flatiron.com
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Healthcare
SaaS
Quick Insights into Flatiron Health Product Quality
Flatiron Health's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Flatiron Health Product Quality the Highest
Ranked Flatiron Health Product Quality the Lowest
Flatiron Health Product Quality Score by Gender
Male customers rated Flatiron Health's Product Quality score 2.1 stars higher than Female customers.
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Male
5/5
Female
2.9/5
Flatiron Health Product Quality Score by Age
Flatiron Health's Product Quality score was rated 4.4 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.4 | 36-40 | 4.4 |
Flatiron Health Product Quality Score by Usage
Flatiron Health's Product Quality score was rated the highest by customers who have used Flatiron Health's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Flatiron Health Product Quality Score by Industry
Flatiron Health's Product Quality score was rated 3.7 stars by Healthcare, Hospitals and Medicine industry customers.
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Flatiron Health Product Quality vs. Competitors
Compared to its competitors, Flatiron Health's Product Quality score is rated right above Foundation Medicine.
| COMPANY | Product Quality Score | |
|---|---|---|
| Flatiron Health | 4/5 |
| Foundation Medicine | 3.6/5 |
| Elekta | 3.4/5 |
| Cordata Healthcare Innovations | N/A |
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Product Quality for Other Health and Wellness Brands
In the Health and Wellness industry, Flatiron Health's Product Quality score is rated right above Philips, and is preceded by Johnson & Johnson.
| COMPANY | Product Quality Score | |
|---|---|---|
| Peloton | 4.5/5 |
| Headspace | 4.4/5 |
| Glossier | 4.4/5 |
| Colgate Palmolive | 4.3/5 |
| Johnson & Johnson | 4.1/5 |
| Flatiron Health | 4/5 |
| Philips | 3.8/5 |
| CVS Health | 3.6/5 |
| WW (formally Weight Watchers) | 3.5/5 |
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Flatiron Health Pricing
Flatiron Health ROI & Value For Money
3.8/5
Flatiron Health has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Flatiron Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Flatiron Health ROI
Flatiron Health's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Flatiron Health ROI the Highest
Ranked Flatiron Health ROI the Lowest
Flatiron Health ROI Score by Gender
Male customers rated Flatiron Health's ROI score 1.6 stars higher than Female customers.
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Male
4.7/5
Female
3.1/5
Flatiron Health ROI Score by Age
Flatiron Health's ROI score was rated 4.5 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.5 | 36-40 | 4.5 |
Flatiron Health ROI Score by Usage
Flatiron Health's ROI score was rated the highest by customers who have used Flatiron Health's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Flatiron Health ROI Score by Industry
Flatiron Health's ROI score was rated 3.4 stars by Healthcare, Hospitals and Medicine industry customers.
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Flatiron Health Pricing vs. Competitors
Compared to its competitors, Flatiron Health's ROI score is rated right above Foundation Medicine.
| COMPANY | Pricing Score | |
|---|---|---|
| Flatiron Health | 3.8/5 |
| Foundation Medicine | 3.8/5 |
| Elekta | 3.5/5 |
| Cordata Healthcare Innovations | N/A |
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ROI for Other Health and Wellness Brands
In the Health and Wellness industry, Flatiron Health's ROI score is rated right above Philips, and is preceded by Glossier.
| COMPANY | Pricing Score | |
|---|---|---|
| Peloton | 4.4/5 |
| Headspace | 4.1/5 |
| Colgate Palmolive | 4/5 |
| Johnson & Johnson | 4/5 |
| Glossier | 3.9/5 |
| Flatiron Health | 3.8/5 |
| Philips | 3.8/5 |
| CVS Health | 3.4/5 |
| WW (formally Weight Watchers) | 3.4/5 |
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Flatiron Health Customer Service
3.9/5
Flatiron Health has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Flatiron Health's Customer Service
Address
233 Spring St, York, NY 10013
Website
http://flatiron.com
Phone Number
212-240-9898
Quick Insights into Flatiron Health Customer Service
Flatiron Health's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Flatiron Health Customer Service the Highest
Ranked Flatiron Health Customer Service the Lowest
Flatiron Health Customer Service Score by Gender
Male customers rated Flatiron Health's Customer Service score 1.7 stars higher than Female customers.
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Male
4.7/5
Female
3/5
Flatiron Health Customer Service Score by Age
Flatiron Health's Customer Service score was rated 4.4 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4.4 | 36-40 | 4.4 |
Flatiron Health Customer Service Score by Usage
Flatiron Health's Customer Service score was rated the highest by customers who have used Flatiron Health's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Flatiron Health Customer Service Score by Industry
Flatiron Health's Customer Service score was rated 3.4 stars by Healthcare, Hospitals and Medicine industry customers.
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Flatiron Health Customer Service vs. Competitors
Compared to its competitors, Flatiron Health's Customer Service score is rated right above Elekta, and is preceded by Foundation Medicine.
| COMPANY | Customer Service Score | |
|---|---|---|
| Foundation Medicine | 4.3/5 |
| Flatiron Health | 3.9/5 |
| Elekta | 3.8/5 |
| Cordata Healthcare Innovations | N/A |
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Customer Service for Other Health and Wellness Brands
In the Health and Wellness industry, Flatiron Health's Customer Service score is rated right above Philips, and is preceded by Headspace.
| COMPANY | Customer Service Score | |
|---|---|---|
| Peloton | 4.3/5 |
| Glossier | 4.3/5 |
| Colgate Palmolive | 4.1/5 |
| Johnson & Johnson | 4/5 |
| Headspace | 3.9/5 |
| Flatiron Health | 3.9/5 |
| Philips | 3.8/5 |
| CVS Health | 3.6/5 |
| WW (formally Weight Watchers) | 3.5/5 |
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Flatiron Health as an Employer
4.5/5
Flatiron Health has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Flatiron Health scored a 35 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of Flatiron Health would recommend the brand to a friend. ENPS measures how likely Flatiron Health employees would recommend working at Flatiron Health to a friend.
Net Promoter Score
35
NPS Score
| 61% | Promoters |
|---|---|
| 13% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 57% | Promoters |
|---|---|
| 32% | Passive |
| 11% | Detractors |
Global Ranking Snapshot
Flatiron Health is ranked #786 in the Global Top 100 Brands. It ranks just behind Gong.io and just ahead of City National Bank.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
784 |  | Chicken Salad Chick |  | Scott Deviney | Food and Beverages |
785 |  | Gong.io |  | Amit Bendov | Tech |
786 | | Flatiron Health | | Carolyn Starrett | Health and Wellness |
787 |  | City National Bank |  | Kelly Coffey | Banking and Financial Services |
788 |  | DigitalOcean | Yancey Spruill | Tech | |
789 |  | BNSF Railway |  | Carl Ice | Automotive and Transportation |
790 |  | Dr Martens |  | Kenny Wilson | Fashion and Beauty |
Health and Wellness Ranking Snapshot
Flatiron Health is ranked #70 in the Health and Wellness Industry. It ranks just behind CooperVision and just ahead of Bodybuilding.com.
| RANK | COMPANY | Location | |
|---|---|---|---|
68 |  | Boehringer Ingelheim | Ridgefield, CT |
69 |  | CooperVision | Fairport, NY |
70 | | Flatiron Health | York, NY |
71 |  | Bodybuilding.com | Meridian, ID |
72 |  | Beckman Coulter | Brea, CA |
73 |  | Alcon | Fort Worth, TX |
74 |  | Texas Children's Hospital | Houston, TX |
Popular Brands in the Industry
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