31
NPS
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Ranked
#70
Health and Wellness Brands
Brand Page
Flatiron Health
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Flatiron Health is ranked #70 in Health and Wellness Brands
Flatiron Health is ranked #70 in Health and Wellness Brands
About Flatiron Health's Brand
Flatiron Health is a healthtech company dedicated to helping cancer centers thrive and deliver better care for patients today and tomorrow. Through clinical and data science, we translate patient experiences into real-world evidence to improve treatment, inform policy, and advance research. Cancer is smart. Together, we can be smarter. Flatiron Health is an independent affiliate of the Roche Group. Flatiron.com @FlatironHealth Flatiron Health’s brand is ranked #786 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Flatiron Health. When compared to other organizations within the Health and Wellness industry, Flatiron Health is ranked #70. Among its major competitors, Flatiron Health is ranked in 2nd place for NPS while Elekta is 1st, and Foundation Medicine is 3rd. Overall, Flatiron Health has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
78%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Flatiron Health Ranking
- #70 in Health and Wellness
- #2 / 4 of its competitors
Flatiron Health NPS
Flatiron Health's Net Promoter Score (NPS) is a 31 with 58% Promoters, 15% Passives, and 27% Detractors. Net Promoter Score tracks whether Flatiron Health's customers would recommend using the product based on a scale of -100 to 100.
Flatiron Health Overall NPS
| 58% | Promoters |
|---|---|
| 15% | Passives |
| 27% | Detractors |
Flatiron Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 62 | Dec 2021 | 62 |
Jan 2022 44 | Jan 2022 | 44 |
Feb 2022 38 | Feb 2022 | 38 |
Apr 2022 35 | Apr 2022 | 35 |
Jun 2022 36 | Jun 2022 | 36 |
Sep 2022 37 | Sep 2022 | 37 |
Dec 2022 39 | Dec 2022 | 39 |
Feb 2023 40 | Feb 2023 | 40 |
Dec 2023 38 | Dec 2023 | 38 |
Apr 2024 29 | Apr 2024 | 29 |
Jun 2024 30 | Jun 2024 | 30 |
Dec 2024 31 | Dec 2024 | 31 |
How Other Brands Compare
Flatiron Health is ranked second for NPS among its competitors. Elekta and Foundation Medicine come in first and third, with Cordata Healthcare Innovations coming in at #4.
Flatiron Health |  Foundation Medicine |  Elekta |  Cordata Healthcare Innovations | |
| Global Ranking | #786 | #- | #- | #- |
| NPS | 31 | 9 | 43 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $237.02B | $4.82B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Flatiron Health NPS by Gender
Male customers rated Flatiron Health's NPS 26 points higher than Female customers.
Male
49
Flatiron Health's NPS was rated 49 by Male customers on Comparably.
66%
Promoters
17%
Passives
17%
Detractors
Female
23
Flatiron Health's NPS was rated 23 by Female customers on Comparably.
56%
Promoters
11%
Passives
33%
Detractors
Flatiron Health NPS by Ethnicity
Flatiron Health's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Flatiron Health NPS by Age
Flatiron Health's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Flatiron Health NPS by Usage
Flatiron Health's NPS was rated the highest by customers who have used Flatiron Health's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 61 | Less than 1 Year | 61 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
Flatiron Health NPS vs. Competitors
Compared to its competitors, Flatiron Health's NPS is rated right above Foundation Medicine, and is preceded by Elekta.
| COMPANY | NPS Score | |
|---|---|---|
| Elekta | 43 |
| Flatiron Health | 31 |
| Foundation Medicine | 9 |
| Cordata Healthcare Innovations | N/A |
 | Eviti | N/A |
Flatiron Health NPS vs Companies in Health and Wellness
In the Health and Wellness industry, Flatiron Health's NPS is rated right above Peloton, and is preceded by Colgate Palmolive.
| COMPANY | NPS Score | |
|---|---|---|
 | Headspace | 41 |
 | Glossier | 38 |
 | Colgate Palmolive | 36 |
| Flatiron Health | 31 |
 | Peloton | 31 |
 | Johnson & Johnson | 26 |
 | Philips | 18 |
 | CVS Health | 18 |
 | WW (formally Weight Watchers) | -11 |
Flatiron Health Customer Reviews
Out of the 2 Flatiron Health customer reviews 0 were positive and 2 were constructive. Flatiron Health customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Flatiron Health Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Flatiron Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Flatiron Health Customer Loyalty Score by Gender
Female customers rated Flatiron Health's Customer Loyalty score 10% higher than Male customers.
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Male
70%
Yes
Female
80%
Yes
Flatiron Health Customer Loyalty Score by Ethnicity
Flatiron Health's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Flatiron Health.
78
out of 100
Caucasian
Flatiron Health Customer Loyalty Score by Age
Flatiron Health's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 82% | 36-40 | 82% |
51-55 100% | 51-55 | 100% |
Flatiron Health Customer Loyalty Score by Usage
Flatiron Health's Customer Loyalty score was rated the highest by customers who have used Flatiron Health's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Flatiron Health Customer Loyalty Score by Industry
Flatiron Health's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Flatiron Health Customer Loyalty vs. Competitors
Compared to its competitors, Flatiron Health's Customer Loyalty score is rated right above Foundation Medicine, and is preceded by Elekta.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Elekta | 82% |
| Flatiron Health | 78% |
| Foundation Medicine | 78% |
| Cordata Healthcare Innovations | N/A |
| Eviti | N/A |
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Customer Loyalty for Other Health and Wellness Brands
In the Health and Wellness industry, Flatiron Health's Customer Loyalty score is rated right above Glossier, and is preceded by Johnson & Johnson.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Colgate Palmolive | 85% |
| Peloton | 82% |
| Headspace | 82% |
| CVS Health | 80% |
| Johnson & Johnson | 79% |
| Flatiron Health | 78% |
| Glossier | 77% |
| Philips | 76% |
| WW (formally Weight Watchers) | 73% |
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Flatiron Health Product Quality
3.9/5
Flatiron Health has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Flatiron Health Product Information
Flatiron Health’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Flatiron Health's product the highest. Reviewers from the Tech industry rated Flatiron Health the lowest at 3.5.
- Website
- http://flatiron.com
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Healthcare
SaaS
Quick Insights into Flatiron Health Product Quality
Flatiron Health's Product Quality score was rated highest by Male customers, and rated lowest by customers ages 51-55.
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Ranked Flatiron Health Product Quality the Highest
Ranked Flatiron Health Product Quality the Lowest
Flatiron Health Product Quality Score by Gender
Male customers rated Flatiron Health's Product Quality score 1.3 stars higher than Female customers.
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Male
4.6/5
Female
3.3/5
Flatiron Health Product Quality Score by Ethnicity
Flatiron Health's Product Quality score was rated 2.5 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Flatiron Health Product Quality Score by Age
Flatiron Health's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4 | 36-40 | 4 |
51-55 2 | 51-55 | 2 |
Flatiron Health Product Quality Score by Usage
Flatiron Health's Product Quality score was rated the highest by customers who have used Flatiron Health's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Flatiron Health Product Quality Score by Industry
Flatiron Health's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Flatiron Health Product Quality vs. Competitors
Compared to its competitors, Flatiron Health's Product Quality score is rated right above Elekta.
| COMPANY | Product Quality Score | |
|---|---|---|
| Flatiron Health | 3.9/5 |
| Elekta | 3.8/5 |
| Foundation Medicine | 3.5/5 |
| Cordata Healthcare Innovations | N/A |
| Eviti | N/A |
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Product Quality for Other Health and Wellness Brands
In the Health and Wellness industry, Flatiron Health's Product Quality score is rated right above Philips, and is preceded by Johnson & Johnson.
| COMPANY | Product Quality Score | |
|---|---|---|
| Headspace | 4.3/5 |
| Glossier | 4.3/5 |
| Colgate Palmolive | 4.2/5 |
| Peloton | 4/5 |
| Johnson & Johnson | 4/5 |
| Flatiron Health | 3.9/5 |
| Philips | 3.8/5 |
| CVS Health | 3.5/5 |
| WW (formally Weight Watchers) | 3.1/5 |
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Flatiron Health Pricing
Flatiron Health ROI & Value For Money
3.8/5
Flatiron Health has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Flatiron Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Flatiron Health.
Quick Insights into Flatiron Health ROI
Flatiron Health's ROI score was rated highest by customers who have used Flatiron Health's products/services for Less than 1 Year, and rated lowest by customers ages 51-55.
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Ranked Flatiron Health ROI the Highest
Ranked Flatiron Health ROI the Lowest
Flatiron Health ROI Score by Gender
Male customers rated Flatiron Health's ROI score 1 stars higher than Female customers.
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Male
4.3/5
Female
3.3/5
Flatiron Health ROI Score by Ethnicity
Flatiron Health's ROI score was rated 2.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Flatiron Health ROI Score by Age
Flatiron Health's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.1 | 36-40 | 4.1 |
51-55 1.5 | 51-55 | 1.5 |
Flatiron Health ROI Score by Usage
Flatiron Health's ROI score was rated the highest by customers who have used Flatiron Health's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Flatiron Health ROI Score by Industry
Flatiron Health's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Flatiron Health Pricing vs. Competitors
Compared to its competitors, Flatiron Health's ROI score is rated right above Elekta.
| COMPANY | Pricing Score | |
|---|---|---|
| Flatiron Health | 3.8/5 |
| Elekta | 3.8/5 |
| Foundation Medicine | 3.4/5 |
| Cordata Healthcare Innovations | N/A |
| Eviti | N/A |
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ROI for Other Health and Wellness Brands
In the Health and Wellness industry, Flatiron Health's ROI score is rated right above Philips, and is preceded by Johnson & Johnson.
| COMPANY | Pricing Score | |
|---|---|---|
| Peloton | 4/5 |
| Colgate Palmolive | 4/5 |
| Headspace | 3.9/5 |
| Glossier | 3.9/5 |
| Johnson & Johnson | 3.9/5 |
| Flatiron Health | 3.8/5 |
| Philips | 3.6/5 |
| CVS Health | 3.4/5 |
| WW (formally Weight Watchers) | 2.8/5 |
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Flatiron Health Customer Satisfaction (CSAT)
Flatiron Health Customer Satisfaction (CSAT) Score
53 / 100
Flatiron Health has an overall Customer Satisfaction score of 53 rated by its users and customers.
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Very Satisfied
32%
Satisfied
21%
Neither Satisfied nor Dissatisfied
32%
Dissatisfied
10%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Flatiron Health Customer Satisfaction
Flatiron Health's Customer Satisfaction score was rated highest by customers who have used Flatiron Health's products/services for Less than 1 Year, and rated lowest by customers who have used Flatiron Health's products/services for 2 to 5 Years.
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Ranked Flatiron Health Customer Satisfaction the Highest
Ranked Flatiron Health Customer Satisfaction the Lowest
Flatiron Health Customer Satisfaction Score by Gender
Flatiron Health's Customer Satisfaction score was rated 50 by Female customers on Comparably.
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50 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 16% | |
Very Dissatisfied | 17% |
Flatiron Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Flatiron Health's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
25%
Flatiron Health Customer Satisfaction Score by Age
Flatiron Health's Customer Satisfaction score was rated 0 points by customers ages 51-55 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 0% |
Flatiron Health Customer Satisfaction Score by Usage
Flatiron Health's Customer Satisfaction score was rated the highest by customers who have used Flatiron Health's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Flatiron Health Customer Satisfaction Score by Industry
Flatiron Health's Customer Satisfaction score was rated 25 points by Healthcare, Hospitals and Medicine industry customers.
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}Flatiron Health Customer Satisfaction vs. Competitors
Compared to its competitors, Flatiron Health's Customer Satisfaction score is rated right above Cordata Healthcare Innovations, and is preceded by Foundation Medicine.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Elekta | 84% |
| Foundation Medicine | 78% |
| Flatiron Health | 53% |
| Cordata Healthcare Innovations | 0% |
| Eviti | 0% |
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Customer Satisfaction for Other Health and Wellness Brands
In the Health and Wellness industry, Flatiron Health's Customer Satisfaction score is rated right above WW (formally Weight Watchers), and is preceded by Peloton.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Headspace | 84% |
| Colgate Palmolive | 83% |
| Glossier | 79% |
| Johnson & Johnson | 78% |
| Philips | 74% |
| CVS Health | 68% |
| Peloton | 63% |
| Flatiron Health | 53% |
| WW (formally Weight Watchers) | 46% |
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Flatiron Health Customer Service
3.8/5
Flatiron Health has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Flatiron Health's Customer Service
Address
233 Spring St, York, NY 10013
Website
http://flatiron.com
Phone Number
212-240-9898
Quick Insights into Flatiron Health Customer Service
Flatiron Health's Customer Service score was rated highest by customers who have used Flatiron Health's products/services for Less than 1 Year, and rated lowest by customers ages 51-55.
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Ranked Flatiron Health Customer Service the Highest
Ranked Flatiron Health Customer Service the Lowest
Flatiron Health Customer Service Score by Gender
Male customers rated Flatiron Health's Customer Service score 1.1 stars higher than Female customers.
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Male
4.3/5
Female
3.2/5
Flatiron Health Customer Service Score by Ethnicity
Flatiron Health's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Flatiron Health Customer Service Score by Age
Flatiron Health's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4 | 36-40 | 4 |
51-55 1.5 | 51-55 | 1.5 |
Flatiron Health Customer Service Score by Usage
Flatiron Health's Customer Service score was rated the highest by customers who have used Flatiron Health's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Flatiron Health Customer Service Score by Industry
Flatiron Health's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Flatiron Health Customer Service vs. Competitors
Compared to its competitors, Flatiron Health's Customer Service score is rated right above Foundation Medicine, and is preceded by Elekta.
| COMPANY | Customer Service Score | |
|---|---|---|
| Elekta | 3.9/5 |
| Flatiron Health | 3.8/5 |
| Foundation Medicine | 3.8/5 |
| Cordata Healthcare Innovations | N/A |
| Eviti | N/A |
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Customer Service for Other Health and Wellness Brands
In the Health and Wellness industry, Flatiron Health's Customer Service score is rated right above Philips, and is preceded by Headspace.
| COMPANY | Customer Service Score | |
|---|---|---|
| Glossier | 4.2/5 |
| Peloton | 4/5 |
| Colgate Palmolive | 4/5 |
| Johnson & Johnson | 4/5 |
| Headspace | 3.9/5 |
| Flatiron Health | 3.8/5 |
| Philips | 3.7/5 |
| CVS Health | 3.7/5 |
| WW (formally Weight Watchers) | 3/5 |
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Flatiron Health as an Employer
3.7/5
Flatiron Health has a 3.7/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Flatiron Health scored a 31 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Flatiron Health would recommend the brand to a friend. ENPS measures how likely Flatiron Health employees would recommend working at Flatiron Health to a friend.
Net Promoter Score
31
NPS Score
| 58% | Promoters |
|---|---|
| 15% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
Global Ranking Snapshot
Flatiron Health is ranked #786 in the Global Top 100 Brands. It ranks just behind Gong.io and just ahead of City National Bank.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
784 |  | Chicken Salad Chick |  | Scott Deviney | Food and Beverages |
785 |  | Gong.io |  | Amit Bendov | Tech |
786 | | Flatiron Health | | Carolyn Starrett | Health and Wellness |
787 |  | City National Bank |  | Kelly Coffey | Banking and Financial Services |
788 |  | DigitalOcean |  | Yancey Spruill | Tech |
789 |  | BNSF Railway |  | Carl Ice | Automotive and Transportation |
790 |  | Dr Martens |  | Kenny Wilson | Fashion and Beauty |
Health and Wellness Ranking Snapshot
Flatiron Health is ranked #70 in the Health and Wellness Industry. It ranks just behind CooperVision and just ahead of Bodybuilding.com.
| RANK | COMPANY | Location | |
|---|---|---|---|
68 |  | Boehringer Ingelheim | Ridgefield, CT |
69 |  | CooperVision | Fairport, NY |
70 | | Flatiron Health | York, NY |
71 |  | Bodybuilding.com | Meridian, ID |
72 |  | Beckman Coulter | Brea, CA |
73 |  | Alcon | Fort Worth, TX |
74 |  | Texas Children's Hospital | Houston, TX |
