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Flatiron Health is
Ranked
#70
in
Health and Wellness Brands
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Flatiron Health
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Flatiron Health is ranked #70 in Health and Wellness Brands

About Flatiron Health's Brand

Flatiron Health is a healthtech company dedicated to helping cancer centers thrive and deliver better care for patients today and tomorrow. Through clinical and data science, we translate patient experiences into real-world evidence to improve treatment, inform policy, and advance research. Cancer is smart. Together, we can be smarter. Flatiron Health is an independent affiliate of the Roche Group. Flatiron.com @FlatironHealth Flatiron Health’s brand is ranked #786 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Flatiron Health. When compared to other organizations within the Health and Wellness industry, Flatiron Health is ranked #70. Among its major competitors, Flatiron Health is ranked in 2nd place for NPS while Elekta is 1st, and Foundation Medicine is 3rd. Overall, Flatiron Health has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

80%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service

Flatiron Health Ranking

Flatiron Health NPS

Flatiron Health's Net Promoter Score (NPS) is a 35 with 61% Promoters, 13% Passives, and 26% Detractors. Net Promoter Score tracks whether Flatiron Health's customers would recommend using the product based on a scale of -100 to 100.

Flatiron Health Overall NPS

35
NPS
61%Promoters
13%Passives
26%Detractors
Flatiron Health Overall NPS

Flatiron Health NPS Trend

-100
-50
0
50
100
Oct 2020
50
Oct 202050
Dec 2020
60
Dec 202060
Jan 2021
58
Jan 202158
Feb 2021
64
Feb 202164
Mar 2021
69
Mar 202169
Apr 2021
67
Apr 202167
Jun 2021
68
Jun 202168
Sep 2021
60
Sep 202160
Dec 2021
62
Dec 202162
Jan 2022
44
Jan 202244
Feb 2022
38
Feb 202238
Apr 2022
35
Apr 202235

How Other Brands Compare

Flatiron Health is ranked second for NPS among its competitors. Elekta and Foundation Medicine come in first and third, with Cordata Healthcare Innovations coming in at #4.

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Flatiron Health's Logo
Flatiron Health
Foundation Medicine's Logo
Foundation Medicine
Elekta's Logo
Elekta
Cordata Healthcare Innovations' Logo
Cordata Healthcare Innovations
Global Ranking#786#-#-#-
NPS353337-
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralPositive--
Valuation Updated every 24 hours for public companies-$237.02B$4.82B-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Flatiron Health NPS by Gender

Male customers rated Flatiron Health's NPS 63 points higher than Female customers.

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Male

80

Flatiron Health's NPS was rated 80 by Male customers on Comparably.

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80%
Promoters
20%
Passives
0%
Detractors

Female

17

Flatiron Health's NPS was rated 17 by Female customers on Comparably.

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50%
Promoters
17%
Passives
33%
Detractors

Flatiron Health NPS by Age

Flatiron Health's NPS was rated 50 points by customers ages 36-40 on Comparably.

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0
20
40
60
80
100
Promoters
50%
Passives
50%
Detractors
0%
36-4050%50%0%

Flatiron Health NPS by Usage

Flatiron Health's NPS was rated the highest by customers who have used Flatiron Health's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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-100
-50
0
50
100
Less than 1 Year
83
Less than 1 Year83
1 to 2 Years
50
1 to 2 Years50

Flatiron Health NPS vs. Competitors

Compared to its competitors, Flatiron Health's NPS is rated right above Foundation Medicine, and is preceded by Elekta.

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Flatiron Health NPS vs Companies in Health and Wellness

In the Health and Wellness industry, Flatiron Health's NPS is rated right above Johnson & Johnson, and is preceded by Colgate Palmolive.

Unlock Flatiron Health NPS vs. Companies in Health and Wellness Data

Flatiron Health's Logo
VS
Peloton's Logo
Headspace's Logo
Glossier's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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Flatiron Health Customer Reviews

Out of the 2 Flatiron Health customer reviews 0 were positive and 2 were constructive. Flatiron Health customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
Very disorganized and unprofessional company.
Review from Buffalo, NY / Female / Caucasian / 51-55
What can this brand most improve?
Terrible company. Very unprofessional staff.
Review from Buffalo, NY / Female / Caucasian / 51-55

Flatiron Health Customer Loyalty

80%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

80% of Flatiron Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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80
80%
20
20%
Flatiron Health Customer Loyalty

Flatiron Health Customer Loyalty Score by Gender

Female customers rated Flatiron Health's Customer Loyalty score 3% higher than Male customers.

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Male
82%
Yes
Female
85%
Yes

Flatiron Health Customer Loyalty Score by Age

Flatiron Health's Customer Loyalty score was rated 100% by customers ages 36-40 on Comparably.

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0
20%
40%
60%
80%
100%
36-40
100%
36-40100%

Flatiron Health Customer Loyalty Score by Usage

Flatiron Health's Customer Loyalty score was rated the highest by customers who have used Flatiron Health's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
70%
1 to 2 Years
78%

Flatiron Health Customer Loyalty Score by Industry

Flatiron Health's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine
100%

Flatiron Health Customer Loyalty vs. Competitors

Compared to its competitors, Flatiron Health's Customer Loyalty score is rated right above Elekta, and is preceded by Foundation Medicine.

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Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, Flatiron Health's Customer Loyalty score is rated right above Glossier, and is preceded by Headspace.

Unlock Flatiron Health Customer Loyalty vs. Companies in Health and Wellness Data

Flatiron Health's Logo
VS
Peloton's Logo
Colgate Palmolive's Logo
Headspace's Logo
Glossier's Logo
Johnson & Johnson's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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Flatiron Health Product Quality

4/5

Flatiron Health has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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Flatiron Health Product Information

Flatiron Health’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Flatiron Health's product the highest.

Website
http://flatiron.com
Company Size
201-500 Employees

Industry

Tech
Analytics
Healthcare
SaaS

Quick Insights into Flatiron Health Product Quality

Flatiron Health's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked Flatiron Health Product Quality the Highest

Male
5
Less than 1 Year
4.8
36-40
4.4

Ranked Flatiron Health Product Quality the Lowest

1 to 2 Years
3.9
Female
2.9

Flatiron Health Product Quality Score by Gender

Male customers rated Flatiron Health's Product Quality score 2.1 stars higher than Female customers.

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Male

5/5

Female

2.9/5

Flatiron Health Product Quality Score by Age

Flatiron Health's Product Quality score was rated 4.4 stars by customers ages 36-40 on Comparably.

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0
1
2
3
4
5
36-40
4.4
36-404.4

Flatiron Health Product Quality Score by Usage

Flatiron Health's Product Quality score was rated the highest by customers who have used Flatiron Health's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
4.8
1 to 2 Years
3.9

Flatiron Health Product Quality Score by Industry

Flatiron Health's Product Quality score was rated 3.7 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine
3.7

Flatiron Health Product Quality vs. Competitors

Compared to its competitors, Flatiron Health's Product Quality score is rated right above Foundation Medicine.

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Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, Flatiron Health's Product Quality score is rated right above Philips, and is preceded by Johnson & Johnson.

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Flatiron Health's Logo
VS
Peloton's Logo
Headspace's Logo
Glossier's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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Flatiron Health Pricing

Flatiron Health ROI & Value For Money

3.8/5

Flatiron Health has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Flatiron Health Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.

Quick Insights into Flatiron Health ROI

Flatiron Health's ROI score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked Flatiron Health ROI the Highest

Male
4.7
Less than 1 Year
4.6
36-40
4.5

Ranked Flatiron Health ROI the Lowest

1 to 2 Years
4.1
Female
3.1

Flatiron Health ROI Score by Gender

Male customers rated Flatiron Health's ROI score 1.6 stars higher than Female customers.

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Male

4.7/5

Female

3.1/5

Flatiron Health ROI Score by Age

Flatiron Health's ROI score was rated 4.5 stars by customers ages 36-40 on Comparably.

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0
1
2
3
4
5
36-40
4.5
36-404.5

Flatiron Health ROI Score by Usage

Flatiron Health's ROI score was rated the highest by customers who have used Flatiron Health's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
4.6
1 to 2 Years
4.1

Flatiron Health ROI Score by Industry

Flatiron Health's ROI score was rated 3.4 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine
3.4

Flatiron Health Pricing vs. Competitors

Compared to its competitors, Flatiron Health's ROI score is rated right above Foundation Medicine.

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ROI for Other Health and Wellness Brands

In the Health and Wellness industry, Flatiron Health's ROI score is rated right above Philips, and is preceded by Glossier.

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Flatiron Health's Logo
VS
Peloton's Logo
Headspace's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Glossier's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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Flatiron Health Customer Service

3.9/5

Flatiron Health has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Flatiron Health's Customer Service

Address

233 Spring St, York, NY 10013


Website

http://flatiron.com


Phone Number

212-240-9898

Quick Insights into Flatiron Health Customer Service

Flatiron Health's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked Flatiron Health Customer Service the Highest

Male
4.7
Less than 1 Year
4.6
36-40
4.4

Ranked Flatiron Health Customer Service the Lowest

1 to 2 Years
4.2
Female
3

Flatiron Health Customer Service Score by Gender

Male customers rated Flatiron Health's Customer Service score 1.7 stars higher than Female customers.

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Male

4.7/5

Female

3/5

Flatiron Health Customer Service Score by Age

Flatiron Health's Customer Service score was rated 4.4 stars by customers ages 36-40 on Comparably.

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0
1
2
3
4
5
36-40
4.4
36-404.4

Flatiron Health Customer Service Score by Usage

Flatiron Health's Customer Service score was rated the highest by customers who have used Flatiron Health's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
4.6
1 to 2 Years
4.2

Flatiron Health Customer Service Score by Industry

Flatiron Health's Customer Service score was rated 3.4 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine
3.4

Flatiron Health Customer Service vs. Competitors

Compared to its competitors, Flatiron Health's Customer Service score is rated right above Elekta, and is preceded by Foundation Medicine.

COMPANYCustomer Service Score
Foundation Medicine4.3/5
Flatiron Health3.9/5
Elekta3.8/5
Cordata Healthcare InnovationsN/A

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Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, Flatiron Health's Customer Service score is rated right above Philips, and is preceded by Headspace.

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Flatiron Health's Logo
VS
Peloton's Logo
Glossier's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Headspace's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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Flatiron Health as an Employer

4.5/5

Flatiron Health has a 4.5/5 stars for its overall company culture rated by their employees

  Flatiron Health CEO
top
10%
CEO of Flatiron Health

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Flatiron Health scored a 35 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of Flatiron Health would recommend the brand to a friend. ENPS measures how likely Flatiron Health employees would recommend working at Flatiron Health to a friend.

Net Promoter Score

35
NPS Score
61%Promoters
13%Passive
26%Detractors

Employee Net Promoter Score

46
eNPS Score
57%Promoters
32%Passive
11%Detractors

Global Ranking Snapshot

Flatiron Health is ranked #786 in the Global Top 100 Brands. It ranks just behind Gong.io and just ahead of City National Bank.

RANKCOMPANYCEOINDUSTRY
784
Chicken Salad Chick  Chicken Salad Chick CEO
Scott Deviney
Food and Beverages
785
Gong.io  Gong.io CEO
Amit Bendov
Tech
786
Flatiron Health  Flatiron Health CEO
Carolyn Starrett
Health and Wellness
787
City National Bank  City National Bank CEO
Kelly Coffey
Banking and Financial Services
788
DigitalOcean  DigitalOcean CEO
Yancey Spruill
Tech
789
BNSF Railway  BNSF Railway CEO
Carl Ice
Automotive and Transportation
790
Dr Martens  Dr Martens CEO
Kenny Wilson
Fashion and Beauty

Health and Wellness Ranking Snapshot

Flatiron Health is ranked #70 in the Health and Wellness Industry. It ranks just behind CooperVision and just ahead of Bodybuilding.com.

RANKCOMPANYLocation
68
Boehringer Ingelheim
Ridgefield, CT
69
CooperVision
Fairport, NY
70
Flatiron Health
York, NY
71
Bodybuilding.com
Meridian, ID
72
Beckman Coulter
Brea, CA
73
Alcon
Fort Worth, TX
74
Texas Children's Hospital
Houston, TX