Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Flatiron Health is

Ranked

#70

Health and Wellness Brands

Brand Page

Flatiron Health

Marketing or Exec? Claim Your Free Account

Flatiron Health

Rate this Brand

Flatiron Health is ranked #70 in Health and Wellness Brands

About Flatiron Health's Brand

Flatiron Health is a healthtech company dedicated to helping cancer centers thrive and deliver better care for patients today and tomorrow. Through clinical and data science, we translate patient experiences into real-world evidence to improve treatment, inform policy, and advance research. Cancer is smart. Together, we can be smarter. Flatiron Health is an independent affiliate of the Roche Group. Flatiron.com @FlatironHealth Flatiron Health’s brand is ranked #786 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Flatiron Health. When compared to other organizations within the Health and Wellness industry, Flatiron Health is ranked #70. Among its major competitors, Flatiron Health is ranked in 2nd place for NPS while Elekta is 1st, and Foundation Medicine is 3rd. Overall, Flatiron Health has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

78%

Customer Loyalty

3.9/5

Product Quality

3.8/5

Pricing

3.8/5

Customer Service

Flatiron Health Ranking

^#70 in Health and Wellness
^#2 / 4 of its competitors

Flatiron Health NPS

Flatiron Health's Net Promoter Score (NPS) is a 31 with 58% Promoters, 15% Passives, and 27% Detractors. Net Promoter Score tracks whether Flatiron Health's customers would recommend using the product based on a scale of -100 to 100.

Flatiron Health Overall NPS

NPS

58%	Promoters
15%	Passives
27%	Detractors

Flatiron Health NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2021 62	Dec 2021	62
Jan 2022 44	Jan 2022	44
Feb 2022 38	Feb 2022	38
Apr 2022 35	Apr 2022	35
Jun 2022 36	Jun 2022	36
Sep 2022 37	Sep 2022	37
Dec 2022 39	Dec 2022	39
Feb 2023 40	Feb 2023	40
Dec 2023 38	Dec 2023	38
Apr 2024 29	Apr 2024	29
Jun 2024 30	Jun 2024	30
Dec 2024 31	Dec 2024	31

How Other Brands Compare

Flatiron Health is ranked second for NPS among its competitors. Elekta and Foundation Medicine come in first and third, with Cordata Healthcare Innovations coming in at #4.

	Flatiron Health	Foundation Medicine	Elekta	Cordata Healthcare Innovations
Global Ranking	#786	#-	#-	#-
NPS	31	9	43	-
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$237.02B	$4.82B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Flatiron Health NPS by Gender

Male customers rated Flatiron Health's NPS 26 points higher than Female customers.

Male

Flatiron Health's NPS was rated 49 by Male customers on Comparably.

66%

Promoters

17%

Passives

17%

Detractors

Female

Flatiron Health's NPS was rated 23 by Female customers on Comparably.

56%

Promoters

11%

Passives

33%

Detractors

Flatiron Health NPS by Ethnicity

Flatiron Health's NPS was rated -50 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -50	Caucasian	-50

Flatiron Health NPS by Age

Flatiron Health's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.

100

Summary

Age

Promoters

Passives

Detractors

36-40

40%

20%

51-55

100%

Flatiron Health NPS by Usage

Flatiron Health's NPS was rated the highest by customers who have used Flatiron Health's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 61	Less than 1 Year	61
1 to 2 Years 50	1 to 2 Years	50
2 to 5 Years -34	2 to 5 Years	-34

Flatiron Health NPS vs. Competitors

Compared to its competitors, Flatiron Health's NPS is rated right above Foundation Medicine, and is preceded by Elekta.

COMPANY		NPS Score
	Elekta	43
	Flatiron Health	31
	Foundation Medicine	9
	Cordata Healthcare Innovations	N/A
	Eviti	N/A

Flatiron Health NPS vs Companies in Health and Wellness

In the Health and Wellness industry, Flatiron Health's NPS is rated right above Peloton, and is preceded by Colgate Palmolive.

COMPANY		NPS Score
	Headspace	41
	Glossier	38
	Colgate Palmolive	36
	Flatiron Health	31
	Peloton	31
	Johnson & Johnson	26
	Philips	18
	CVS Health	18
	WW (formally Weight Watchers)	-11

Flatiron Health Customer Reviews

Out of the 2 Flatiron Health customer reviews 0 were positive and 2 were constructive. Flatiron Health customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.

Flatiron Health Customer Loyalty

78%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

78% of Flatiron Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

78%

22%

Flatiron Health Customer Loyalty Score by Gender

Female customers rated Flatiron Health's Customer Loyalty score 10% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Flatiron Health.

Male

70%

Yes

Female

80%

Yes

Flatiron Health Customer Loyalty Score by Ethnicity

Flatiron Health's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Flatiron Health.

out of 100

Caucasian

Flatiron Health Customer Loyalty Score by Age

Flatiron Health's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Flatiron Health.

20%

40%

60%

80%

100%

Summary	Age	Score
36-40 82%	36-40	82%
51-55 100%	51-55	100%

Flatiron Health Customer Loyalty Score by Usage

Flatiron Health's Customer Loyalty score was rated the highest by customers who have used Flatiron Health's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	55%
1 to 2 Years	78%
2 to 5 Years	100%

Flatiron Health Customer Loyalty Score by Industry

Flatiron Health's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	40%
Healthcare, Hospitals and Medicine	100%

Flatiron Health Customer Loyalty vs. Competitors

Compared to its competitors, Flatiron Health's Customer Loyalty score is rated right above Foundation Medicine, and is preceded by Elekta.

COMPANY		Customer Loyalty Score
	Elekta	82%
	Flatiron Health	78%
	Foundation Medicine	78%
	Cordata Healthcare Innovations	N/A
	Eviti	N/A

Unlock Flatiron Health Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Flatiron Health Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, Flatiron Health's Customer Loyalty score is rated right above Glossier, and is preceded by Johnson & Johnson.

COMPANY		Customer Loyalty Score
	Colgate Palmolive	85%
	Peloton	82%
	Headspace	82%
	CVS Health	80%
	Johnson & Johnson	79%
	Flatiron Health	78%
	Glossier	77%
	Philips	76%
	WW (formally Weight Watchers)	73%

Unlock Flatiron Health Customer Loyalty vs. Companies in Health and Wellness Data

Sign Up for Brand Profile PRO to get the full Flatiron Health Customer Loyalty vs. Companies in Health and Wellness data and gain insights into your customers today.

Flatiron Health Product Quality

3.9/5

Flatiron Health has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

Sign Up to unlock Flatiron Health's overall Product Quality score rated by its users and customers.

Flatiron Health Product Information

Flatiron Health’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Flatiron Health's product the highest. Reviewers from the Tech industry rated Flatiron Health the lowest at 3.5.

Website: http://flatiron.com

Company Size: 201-500 Employees

Industry

Tech

Analytics

Healthcare

SaaS

Quick Insights into Flatiron Health Product Quality

Flatiron Health's Product Quality score was rated highest by Male customers, and rated lowest by customers ages 51-55.

Sign Up to unlock insights into how customers have ranked Flatiron Health's Product Quality.

Ranked Flatiron Health Product Quality the Highest

Male	4.6
Less than 1 Year	4.4
36-40	4

Ranked Flatiron Health Product Quality the Lowest

Female	3.3
2 to 5 Years	2
51-55	2

Flatiron Health Product Quality Score by Gender

Male customers rated Flatiron Health's Product Quality score 1.3 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Flatiron Health.

Male

4.6/5

Female

3.3/5

Flatiron Health Product Quality Score by Ethnicity

Flatiron Health's Product Quality score was rated 2.5 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Flatiron Health.

Summary	Ethnicity	Score
Caucasian 2.5	Caucasian	2.5

Flatiron Health Product Quality Score by Age

Flatiron Health's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Flatiron Health.

Summary	Age	Score
36-40 4	36-40	4
51-55 2	51-55	2

Flatiron Health Product Quality Score by Usage

Flatiron Health's Product Quality score was rated the highest by customers who have used Flatiron Health's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	4.4
1 to 2 Years	3.9
2 to 5 Years	2

Flatiron Health Product Quality Score by Industry

Flatiron Health's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	3.5
Healthcare, Hospitals and Medicine	3.8

Flatiron Health Product Quality vs. Competitors

Compared to its competitors, Flatiron Health's Product Quality score is rated right above Elekta.

COMPANY		Product Quality Score
	Flatiron Health	3.9/5
	Elekta	3.8/5
	Foundation Medicine	3.5/5
	Cordata Healthcare Innovations	N/A
	Eviti	N/A

Unlock Flatiron Health Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Flatiron Health Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, Flatiron Health's Product Quality score is rated right above Philips, and is preceded by Johnson & Johnson.

COMPANY		Product Quality Score
	Headspace	4.3/5
	Glossier	4.3/5
	Colgate Palmolive	4.2/5
	Peloton	4/5
	Johnson & Johnson	4/5
	Flatiron Health	3.9/5
	Philips	3.8/5
	CVS Health	3.5/5
	WW (formally Weight Watchers)	3.1/5

Unlock Flatiron Health Product Quality vs. Companies in Health and Wellness Data

Sign Up for Brand Profile PRO to get the full Flatiron Health Product Quality vs. Companies in Health and Wellness data and gain insights into your customers today.

Flatiron Health Pricing

Flatiron Health ROI & Value For Money

3.8/5

Flatiron Health has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

Sign Up to unlock Flatiron Health's overall ROI score rated by its users and customers.

Flatiron Health Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Flatiron Health.

Quick Insights into Flatiron Health ROI

Flatiron Health's ROI score was rated highest by customers who have used Flatiron Health's products/services for Less than 1 Year, and rated lowest by customers ages 51-55.

Sign Up to unlock insights into how customers have ranked Flatiron Health's ROI score.

Ranked Flatiron Health ROI the Highest

Less than 1 Year	4.3
Male	4.3
36-40	4.1

Ranked Flatiron Health ROI the Lowest

Female	3.3
2 to 5 Years	1.6
51-55	1.5

Flatiron Health ROI Score by Gender

Male customers rated Flatiron Health's ROI score 1 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Flatiron Health.

Male

4.3/5

Female

3.3/5

Flatiron Health ROI Score by Ethnicity

Flatiron Health's ROI score was rated 2.1 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Flatiron Health.

Summary	Ethnicity	Score
Caucasian 2.1	Caucasian	2.1

Flatiron Health ROI Score by Age

Flatiron Health's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Flatiron Health.

Summary	Age	Score
36-40 4.1	36-40	4.1
51-55 1.5	51-55	1.5

Flatiron Health ROI Score by Usage

Flatiron Health's ROI score was rated the highest by customers who have used Flatiron Health's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	4.3
1 to 2 Years	4.1
2 to 5 Years	1.6

Flatiron Health ROI Score by Industry

Flatiron Health's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	4
Healthcare, Hospitals and Medicine	3.4

Flatiron Health Pricing vs. Competitors

Compared to its competitors, Flatiron Health's ROI score is rated right above Elekta.

COMPANY		Pricing Score
	Flatiron Health	3.8/5
	Elekta	3.8/5
	Foundation Medicine	3.4/5
	Cordata Healthcare Innovations	N/A
	Eviti	N/A

Unlock Flatiron Health ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Flatiron Health ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Health and Wellness Brands

In the Health and Wellness industry, Flatiron Health's ROI score is rated right above Philips, and is preceded by Johnson & Johnson.

COMPANY		Pricing Score
	Peloton	4/5
	Colgate Palmolive	4/5
	Headspace	3.9/5
	Glossier	3.9/5
	Johnson & Johnson	3.9/5
	Flatiron Health	3.8/5
	Philips	3.6/5
	CVS Health	3.4/5
	WW (formally Weight Watchers)	2.8/5

Unlock Flatiron Health ROI vs. Companies in Health and Wellness Data

Sign Up for Brand Profile PRO to get the full Flatiron Health ROI vs. Companies in Health and Wellness data and gain insights into your customers today.

Flatiron Health Customer Satisfaction (CSAT)

Flatiron Health Customer Satisfaction (CSAT) Score

52 / 100

Flatiron Health has an overall Customer Satisfaction score of 52 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	32%
Satisfied	20%
Neither Satisfied nor Dissatisfied	32%
Dissatisfied	11%
Very Dissatisfied	5%

Very Satisfied

32%

Satisfied

20%

Neither Satisfied nor Dissatisfied

32%

Dissatisfied

11%

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Flatiron Health Customer Satisfaction

Flatiron Health's Customer Satisfaction score was rated highest by customers who have used Flatiron Health's products/services for Less than 1 Year, and rated lowest by customers who have used Flatiron Health's products/services for 2 to 5 Years.

Sign Up to unlock insights into how customers have ranked Flatiron Health's Customer Satisfaction.

Ranked Flatiron Health Customer Satisfaction the Highest

Less than 1 Year	67%
Female	49%
Caucasian	25%

Ranked Flatiron Health Customer Satisfaction the Lowest

2 to 5 Years	33%

Flatiron Health Customer Satisfaction Score by Gender

Flatiron Health's Customer Satisfaction score was rated 49 by Female customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Flatiron Health.

49 / 100

Female

	Very Satisfied	17%
	Satisfied	32%
	Neither Satisfied nor Dissatisfied	17%
	Dissatisfied	17%
	Very Dissatisfied	17%

Flatiron Health Customer Satisfaction Score by Ethnicity

Caucasian
25%

CSAT according to Caucasian

Flatiron Health's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Flatiron Health.

25 / 100

Very Satisfied	25%
Satisfied	0%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	25%
Very Dissatisfied	25%

Very Satisfied

25%

Satisfied

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

25%

Very Dissatisfied

25%

Flatiron Health Customer Satisfaction Score by Age

Flatiron Health's Customer Satisfaction score was rated 0 points by customers ages 51-55 on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Flatiron Health.

100

Breakdown

Age

Score

51-55

Flatiron Health Customer Satisfaction Score by Usage

Flatiron Health's Customer Satisfaction score was rated the highest by customers who have used Flatiron Health's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	67
2 to 5 Years	33

Flatiron Health Customer Satisfaction Score by Industry

Flatiron Health's Customer Satisfaction score was rated 25 points by Healthcare, Hospitals and Medicine industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Flatiron Health Customer Satisfaction Score by Industry",
	"text": "Flatiron Health's Customer Satisfaction score was rated 25 points by Healthcare, Hospitals and Medicine industry customers.",
	"bars": [
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Flatiron Health's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 25
		}
	]
}

Healthcare, Hospitals and Medicine	25

Flatiron Health Customer Satisfaction vs. Competitors

Compared to its competitors, Flatiron Health's Customer Satisfaction score is rated right above Cordata Healthcare Innovations, and is preceded by Foundation Medicine.

COMPANY		Customer Satisfaction (CSAT) Score
	Elekta	84%
	Foundation Medicine	78%
	Flatiron Health	53%
	Cordata Healthcare Innovations	0%
	Eviti	0%

Unlock Flatiron Health Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Flatiron Health Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, Flatiron Health's Customer Satisfaction score is rated right above WW (formally Weight Watchers), and is preceded by Peloton.

COMPANY		Customer Satisfaction (CSAT) Score
	Headspace	84%
	Colgate Palmolive	83%
	Glossier	79%
	Johnson & Johnson	78%
	Philips	74%
	CVS Health	68%
	Peloton	63%
	Flatiron Health	53%
	WW (formally Weight Watchers)	46%

Unlock Flatiron Health Customer Satisfaction vs. Companies in Health and Wellness Data

Sign Up for Brand Profile PRO to get the full Flatiron Health Customer Satisfaction vs. Companies in Health and Wellness data and gain insights into your customers today.

Flatiron Health Customer Service

3.8/5

Flatiron Health has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

Sign Up to unlock Flatiron Health's overall Customer Service score rated by its users and customers.

About Flatiron Health's Customer Service

Address

233 Spring St, York, NY 10013

Website

http://flatiron.com

Phone Number

212-240-9898

Quick Insights into Flatiron Health Customer Service

Flatiron Health's Customer Service score was rated highest by customers who have used Flatiron Health's products/services for Less than 1 Year, and rated lowest by customers ages 51-55.

Sign Up to unlock insights into how customers have ranked Flatiron Health's Customer Service score.

Ranked Flatiron Health Customer Service the Highest

Less than 1 Year	4.3
Male	4.3
Tech	4.1

Ranked Flatiron Health Customer Service the Lowest

Female	3.2
2 to 5 Years	1.6
51-55	1.5

Flatiron Health Customer Service Score by Gender

Male customers rated Flatiron Health's Customer Service score 1.1 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Flatiron Health.

Male

4.3/5

Female

3.2/5

Flatiron Health Customer Service Score by Ethnicity

Flatiron Health's Customer Service score was rated 2 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Flatiron Health.

100

Summary	Ethnicity	Customer Service Score
Caucasian 2	Caucasian	2

Flatiron Health Customer Service Score by Age

Flatiron Health's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Flatiron Health.

100

Summary	Age	Customer Service Score
36-40 4	36-40	4
51-55 1.5	51-55	1.5

Flatiron Health Customer Service Score by Usage

Flatiron Health's Customer Service score was rated the highest by customers who have used Flatiron Health's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	4.3
1 to 2 Years	4.2
2 to 5 Years	1.6

Flatiron Health Customer Service Score by Industry

Flatiron Health's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	4.1
Healthcare, Hospitals and Medicine	3.4

Flatiron Health Customer Service vs. Competitors

Compared to its competitors, Flatiron Health's Customer Service score is rated right above Foundation Medicine, and is preceded by Elekta.

COMPANY		Customer Service Score
	Elekta	3.9/5
	Flatiron Health	3.8/5
	Foundation Medicine	3.8/5
	Cordata Healthcare Innovations	N/A
	Eviti	N/A

Unlock Flatiron Health Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Flatiron Health Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, Flatiron Health's Customer Service score is rated right above Philips, and is preceded by Headspace.

COMPANY		Customer Service Score
	Glossier	4.2/5
	Peloton	4/5
	Colgate Palmolive	4/5
	Johnson & Johnson	4/5
	Headspace	3.9/5
	Flatiron Health	3.8/5
	Philips	3.7/5
	CVS Health	3.7/5
	WW (formally Weight Watchers)	3/5

Unlock Flatiron Health Customer Service vs. Companies in Health and Wellness Data

Sign Up for Brand Profile PRO to get the full Flatiron Health Customer Service vs. Companies in Health and Wellness data and gain insights into your customers today.

Flatiron Health as an Employer

3.7/5

Flatiron Health has a 3.7/5 stars for its overall company culture rated by their employees

top

50%

CEO of Flatiron Health

Carolyn Starrett

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Flatiron Health scored a 31 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Flatiron Health would recommend the brand to a friend. ENPS measures how likely Flatiron Health employees would recommend working at Flatiron Health to a friend.

Net Promoter Score

NPS Score

58%	Promoters
15%	Passive
27%	Detractors

Employee Net Promoter Score

eNPS Score

44%	Promoters
23%	Passive
33%	Detractors

Global Ranking Snapshot

Flatiron Health is ranked #786 in the Global Top 100 Brands. It ranks just behind Gong.io and just ahead of City National Bank.

RANK			INDUSTRY
784	Chicken Salad Chick	Scott Deviney	Food and Beverages
785	Gong.io	Amit Bendov	Tech
786	Flatiron Health	Carolyn Starrett	Health and Wellness
787	City National Bank	Kelly Coffey	Banking and Financial Services
788	DigitalOcean	Yancey Spruill	Tech
789	BNSF Railway	Carl Ice	Automotive and Transportation
790	Dr Martens	Kenny Wilson	Fashion and Beauty

Health and Wellness Ranking Snapshot

Flatiron Health is ranked #70 in the Health and Wellness Industry. It ranks just behind CooperVision and just ahead of Bodybuilding.com.

RANK		Location
68	Boehringer Ingelheim	Ridgefield, CT
69	CooperVision	Fairport, NY
70	Flatiron Health	York, NY
71	Bodybuilding.com	Meridian, ID
72	Beckman Coulter	Brea, CA
73	Alcon	Fort Worth, TX
74	Texas Children's Hospital	Houston, TX