Elekta NPS & Customer Reviews

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Elekta

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Elekta

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About Elekta's Brand

Elekta provides radiation therapy and radiosurgery tools for the treatment of cancer and brain disorders. Among its major competitors, Elekta is ranked in 6th place for NPS while Accuray is 1st, and Forty Seven is 2nd.Their current market cap is $4.82B

Brand at a Glance

80%

Customer Loyalty

3.5/5

Product Quality

3.6/5

Pricing

3.8/5

Customer Service

Elekta Ranking

^#3 / 4 of its competitors

Elekta NPS

Elekta's Net Promoter Score (NPS) is a 37 with 64% Promoters, 9% Passives, and 27% Detractors. Net Promoter Score tracks whether Elekta's customers would recommend using the product based on a scale of -100 to 100.

Elekta Overall NPS

NPS

64%	Promoters
9%	Passives
27%	Detractors

Elekta NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2021 29	Jun 2021	29
Jul 2021 37	Jul 2021	37
Aug 2021 22	Aug 2021	22
Sep 2021 10	Sep 2021	10
Oct 2021 18	Oct 2021	18
Nov 2021 22	Nov 2021	22
Dec 2021 27	Dec 2021	27
Mar 2022 31	Mar 2022	31
Apr 2022 38	Apr 2022	38
May 2022 37	May 2022	37
Jun 2022 32	Jun 2022	32
Jul 2022 36	Jul 2022	36

How Other Brands Compare

Elekta is ranked third for NPS among its competitors. Siemens and Flatiron Health come in first and second, with Philips coming in at #4. Among those competitors, it is the third most valued company.

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	Elekta	Philips	Siemens	Flatiron Health
Global Ranking	#-	#98	#499	#786
NPS	37	25	46	37
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	-	Neutral
Valuation Updated every 24 hours for public companies	$4.82B	-	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Elekta NPS by Gender

Elekta's NPS was rated 24 by Male customers on Comparably.

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Male

Elekta's NPS was rated 24 by Male customers on Comparably.

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62%

Promoters

Passives

38%

Detractors

Female

N/A

Elekta's NPS is not yet rated by Female customers.

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Promoters

Passives

Detractors

Elekta NPS by Ethnicity

Elekta's NPS was rated -34 points by Other customers on Comparably.

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-100

-50

100

Summary	Ethnicity	Score
Other -34	Other	-34

Elekta NPS by Age

Elekta's NPS was rated 75 points by customers ages 41-45 on Comparably.

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100

Summary

Age

Promoters

Passives

Detractors

41-45

75%

25%

Elekta NPS by Usage

Elekta's NPS was rated the highest by customers who have used Elekta's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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-100

-50

100

Summary	Usage	Score
Less than 1 Year 67	Less than 1 Year	67
5 to 10 Years -100	5 to 10 Years	-100

Elekta NPS vs. Competitors

Compared to its competitors, Elekta's NPS is rated right above Varian Medical Systems, and is preceded by Flatiron Health.

COMPANY		NPS Score
	Accuray	100
	Forty Seven	100
	Siemens Healthineers	79
	Siemens	46
	Flatiron Health	37
	Elekta	37
	Varian Medical Systems	32
	Philips	25
	Brainlab	17

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Elekta Customer Reviews

Out of the 3 Elekta customer reviews 1 was positive and 2 were constructive. Elekta customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Elekta Customer Loyalty

80%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

80% of Elekta users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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80%

20%

Elekta Customer Loyalty Score by Gender

Elekta's Customer Loyalty score was rated 89 by Male customers on Comparably.

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Male

89%

Yes

Female

N/A

Yes

Elekta Customer Loyalty Score by Ethnicity

Elekta's Customer Loyalty score was rated 70% by Other customers on Comparably.

% who answered "Yes"

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out of 100

Other

Elekta Customer Loyalty Score by Age

Elekta's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
41-45 100%	41-45	100%

Elekta Customer Loyalty Score by Usage

Elekta's Customer Loyalty score was rated the highest by customers who have used Elekta's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	100%
5 to 10 Years	70%

Elekta Customer Loyalty Score by Industry

Elekta's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	100%

Elekta Customer Loyalty vs. Competitors

Compared to its competitors, Elekta's Customer Loyalty score is rated right above Philips, and is preceded by Siemens.

COMPANY		Customer Loyalty Score
	Accuray	100%
	Forty Seven	100%
	Flatiron Health	82%
	Varian Medical Systems	82%
	Siemens	81%
	Elekta	80%
	Philips	79%
	Siemens Healthineers	69%
	Brainlab	60%

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Elekta Product Quality

3.5/5

Elekta has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.

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Elekta Product Information

Elekta’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Elekta's product the highest.

Website: http://www.elekta.com/

Company Size: 1,001-5,000 Employees

Industry

Healthcare, Hospitals and Medicine

Quick Insights into Elekta Product Quality

Elekta's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers who have used Elekta's products/services for 5 to 10 Years.

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Ranked Elekta Product Quality the Highest

41-45	5
Less than 1 Year	5
Healthcare, Hospitals and Medicine	4.3

Ranked Elekta Product Quality the Lowest

5 to 10 Years	2.1

Elekta Product Quality Score by Gender

Elekta's Product Quality score was rated 3.9 by Male customers on Comparably.

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Male

3.9/5

Female

N/A

Elekta Product Quality Score by Ethnicity

Elekta's Product Quality score was rated 3 stars by Other customers on Comparably.

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Summary	Ethnicity	Score
Other 3	Other	3

Elekta Product Quality Score by Age

Elekta's Product Quality score was rated 5 stars by customers ages 41-45 on Comparably.

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Summary	Age	Score
41-45 5	41-45	5

Elekta Product Quality Score by Usage

Elekta's Product Quality score was rated the highest by customers who have used Elekta's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	5
5 to 10 Years	2.1

Elekta Product Quality Score by Industry

Elekta's Product Quality score was rated 4.3 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	4.3

Elekta Product Quality vs. Competitors

Compared to its competitors, Elekta's Product Quality score is rated right above Brainlab, and is preceded by Philips.

COMPANY		Product Quality Score
	Forty Seven	5/5
	Siemens	4.1/5
	Varian Medical Systems	4.1/5
	Accuray	4/5
	Siemens Healthineers	3.9/5
	Flatiron Health	3.9/5
	Philips	3.8/5
	Elekta	3.5/5
	Brainlab	3.2/5

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Elekta Pricing

Elekta ROI & Value For Money

3.6/5

Elekta has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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Elekta Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.

Quick Insights into Elekta ROI

Elekta's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers who have used Elekta's products/services for 5 to 10 Years.

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Ranked Elekta ROI the Highest

Healthcare, Hospitals and Medicine	4.2
41-45	4.1
Less than 1 Year	4.1

Ranked Elekta ROI the Lowest

5 to 10 Years	3.3

Elekta ROI Score by Gender

Elekta's ROI score was rated 4.1 by Male customers on Comparably.

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Male

4.1/5

Female

N/A

Elekta ROI Score by Ethnicity

Elekta's ROI score was rated 4.1 stars by Other customers on Comparably.

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Summary	Ethnicity	Score
Other 4.1	Other	4.1

Elekta ROI Score by Age

Elekta's ROI score was rated 4.1 stars by customers ages 41-45 on Comparably.

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Summary	Age	Score
41-45 4.1	41-45	4.1

Elekta ROI Score by Usage

Elekta's ROI score was rated the highest by customers who have used Elekta's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	4.1
5 to 10 Years	3.3

Elekta ROI Score by Industry

Elekta's ROI score was rated 4.2 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	4.2

Elekta Pricing vs. Competitors

Compared to its competitors, Elekta's ROI score is rated right below Philips.

COMPANY		Pricing Score
	Forty Seven	5/5
	Accuray	4.5/5
	Siemens	4/5
	Varian Medical Systems	4/5
	Brainlab	4/5
	Siemens Healthineers	3.8/5
	Flatiron Health	3.8/5
	Philips	3.8/5
	Elekta	3.6/5

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Elekta Customer Satisfaction (CSAT)

Elekta Customer Satisfaction (CSAT) Score

84 / 100

Elekta has an overall Customer Satisfaction score of 84 rated by its users and customers.

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Very Satisfied	67%
Satisfied	17%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	8%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Elekta Customer Satisfaction

Elekta's Customer Satisfaction score was rated highest by customers ages 41-45.

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Ranked Elekta Customer Satisfaction the Highest

41-45	100%
Healthcare, Hospitals and Medicine	100%
Male	100%

Elekta Customer Satisfaction Score by Gender

Elekta's Customer Satisfaction score was rated 100 by Male customers on Comparably.

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100 / 100

Male

	Very Satisfied	83%
	Satisfied	17%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

Elekta Customer Satisfaction Score by Age

Elekta's Customer Satisfaction score was rated 100 points by customers ages 41-45 on Comparably.

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100

Breakdown

Age

Score

41-45

100%

Elekta Customer Satisfaction Score by Industry

Elekta's Customer Satisfaction score was rated 100 points by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	100

Elekta Customer Satisfaction vs. Competitors

Compared to its competitors, Elekta's Customer Satisfaction score is rated right above Siemens Healthineers, and is preceded by Varian Medical Systems.

COMPANY		Customer Satisfaction (CSAT) Score
	Accuray	100%
	Varian Medical Systems	85%
	Elekta	84%
	Siemens Healthineers	79%
	Siemens	78%
	Philips	74%
	Flatiron Health	54%
	Brainlab	50%
	Forty Seven	0%

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Elekta Customer Service

3.8/5

Elekta has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About Elekta's Customer Service

Address

Kungstensgatan 18, Stockholm, Sweden, Stockholm 10393 Sweden

Website

http://www.elekta.com/

Phone Number

0858725400

Elekta's Social Links

Quick Insights into Elekta Customer Service

Elekta's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers who have used Elekta's products/services for 5 to 10 Years.

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Ranked Elekta Customer Service the Highest

41-45	4.6
Less than 1 Year	4.6
Healthcare, Hospitals and Medicine	4.2

Ranked Elekta Customer Service the Lowest

5 to 10 Years	2.3

Elekta Customer Service Score by Gender

Elekta's Customer Service score was rated 3.9 by Male customers on Comparably.

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Male

3.9/5

Female

N/A

Elekta Customer Service Score by Ethnicity

Elekta's Customer Service score was rated 3.3 stars by Other customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Other 3.3	Other	3.3

Elekta Customer Service Score by Age

Elekta's Customer Service score was rated 4.6 stars by customers ages 41-45 on Comparably.

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100

Summary	Age	Customer Service Score
41-45 4.6	41-45	4.6

Elekta Customer Service Score by Usage

Elekta's Customer Service score was rated the highest by customers who have used Elekta's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	4.6
5 to 10 Years	2.3

Elekta Customer Service Score by Industry

Elekta's Customer Service score was rated 4.2 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	4.2

Elekta Customer Service vs. Competitors

Compared to its competitors, Elekta's Customer Service score is rated right above Philips, and is preceded by Brainlab.

COMPANY		Customer Service Score
	Forty Seven	5/5
	Accuray	4.5/5
	Varian Medical Systems	4.3/5
	Siemens	4.2/5
	Siemens Healthineers	4.1/5
	Flatiron Health	3.9/5
	Brainlab	3.9/5
	Elekta	3.8/5
	Philips	3.8/5

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Elekta as an Employer

3.7/5

Elekta has a 3.7/5 stars for its overall company culture rated by their employees

top

30%

CEO of Elekta

Gustaf Salford

In the Top 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Elekta scored a 37 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Elekta would recommend the brand to a friend. ENPS measures how likely Elekta employees would recommend working at Elekta to a friend.

Net Promoter Score

NPS Score

64%	Promoters
9%	Passive
27%	Detractors

Employee Net Promoter Score

eNPS Score

42%	Promoters
30%	Passive
28%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Peloton	Barry McCarthy	Health and Wellness
2	Netflix	Ted Sarandos	Media and Entertainment
3	Costco	W. Craig Jelinek	Retail
4	Chick-fil-A	Dan Cathy	Food and Beverages
5	Amazon	Andy Jassy	Retail
6	Apple	Timothy Cook	Tech
7	Nike	John Donahoe	Fashion and Beauty