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Elekta
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About Elekta's Brand

Elekta provides radiation therapy and radiosurgery tools for the treatment of cancer and brain disorders. Among its major competitors, Elekta is ranked in 6th place for NPS while Accuray is 1st, and Forty Seven is 2nd.Their current market cap is $4.82B

Brand at a Glance

80%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service

Elekta Ranking

Elekta NPS

Elekta's Net Promoter Score (NPS) is a 37 with 64% Promoters, 9% Passives, and 27% Detractors. Net Promoter Score tracks whether Elekta's customers would recommend using the product based on a scale of -100 to 100.

Elekta Overall NPS

37
NPS
64%Promoters
9%Passives
27%Detractors
Elekta Overall NPS

Elekta NPS Trend

-100
-50
0
50
100
Jun 2021
29
Jun 202129
Jul 2021
37
Jul 202137
Aug 2021
22
Aug 202122
Sep 2021
10
Sep 202110
Oct 2021
18
Oct 202118
Nov 2021
22
Nov 202122
Dec 2021
27
Dec 202127
Mar 2022
31
Mar 202231
Apr 2022
38
Apr 202238
May 2022
37
May 202237
Jun 2022
32
Jun 202232
Jul 2022
36
Jul 202236

How Other Brands Compare

Elekta is ranked third for NPS among its competitors. Siemens and Flatiron Health come in first and second, with Philips coming in at #4. Among those competitors, it is the third most valued company.

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Elekta's Logo
Elekta
Philips' Logo
Philips
Siemens' Logo
Siemens
Flatiron Health's Logo
Flatiron Health
Global Ranking#-#98#499#786
NPS37254637
Social Sentiment Calculated by analyzing social media and other online mentions---Neutral
Valuation Updated every 24 hours for public companies$4.82B---

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Elekta NPS by Gender

Elekta's NPS was rated 24 by Male customers on Comparably.

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Male

24

Elekta's NPS was rated 24 by Male customers on Comparably.

Sign Up to learn about Elekta's NPS Score rated by Male customers on Comparably.
62%
Promoters
0%
Passives
38%
Detractors

Female

N/A

Elekta's NPS is not yet rated by Female customers.

Sign Up to learn about Elekta's NPS Score rated by Female customers on Comparably.
0%
Promoters
0%
Passives
0%
Detractors

Elekta NPS by Ethnicity

Elekta's NPS was rated -34 points by Other customers on Comparably.

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-100
-50
0
50
100
Other
-34
Other-34

Elekta NPS by Age

Elekta's NPS was rated 75 points by customers ages 41-45 on Comparably.

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0
20
40
60
80
100
Promoters
75%
Passives
25%
Detractors
0%
41-4575%25%0%

Elekta NPS by Usage

Elekta's NPS was rated the highest by customers who have used Elekta's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of Elekta.
-100
-50
0
50
100
Less than 1 Year
67
Less than 1 Year67
5 to 10 Years
-100
5 to 10 Years-100

Elekta NPS vs. Competitors

Compared to its competitors, Elekta's NPS is rated right above Varian Medical Systems, and is preceded by Flatiron Health.

Unlock Elekta NPS vs. Competitors Data

Elekta's Logo
VS
Accuray's Logo
Forty Seven's Logo
Siemens Healthineers' Logo
Siemens' Logo
Flatiron Health's Logo
Varian Medical Systems' Logo
Philips' Logo
Brainlab's Logo

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Elekta Customer Reviews

Out of the 3 Elekta customer reviews 1 was positive and 2 were constructive. Elekta customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
Customer Support. Showing that there is an real interest in improving their Products
Review from Male / Other / 36-40
What can this brand most improve?
Cistomer service and support for escalation
Review from Male / Other / 46-50Posted a month ago
What do you value most about this brand?
High quality and excellent service
Review from Male / African American/Black / 41-45

Elekta Customer Loyalty

80%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

80% of Elekta users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

80
80%
20
20%
Elekta Customer Loyalty

Elekta Customer Loyalty Score by Gender

Elekta's Customer Loyalty score was rated 89 by Male customers on Comparably.

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Male
89%
Yes
Female
N/A
Yes

Elekta Customer Loyalty Score by Ethnicity

Elekta's Customer Loyalty score was rated 70% by Other customers on Comparably.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Elekta.
70
out of 100
Other

Elekta Customer Loyalty Score by Age

Elekta's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.

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0
20%
40%
60%
80%
100%
41-45
100%
41-45100%

Elekta Customer Loyalty Score by Usage

Elekta's Customer Loyalty score was rated the highest by customers who have used Elekta's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year
100%
5 to 10 Years
70%

Elekta Customer Loyalty Score by Industry

Elekta's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Healthcare, Hospitals and Medicine
100%

Elekta Customer Loyalty vs. Competitors

Compared to its competitors, Elekta's Customer Loyalty score is rated right above Philips, and is preceded by Siemens.

Unlock Elekta Customer Loyalty vs. Competitors Data

Elekta's Logo
VS
Accuray's Logo
Forty Seven's Logo
Flatiron Health's Logo
Varian Medical Systems' Logo
Siemens' Logo
Philips' Logo
Siemens Healthineers' Logo
Brainlab's Logo

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Elekta Product Quality

3.5/5

Elekta has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.

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Elekta Product Information

Elekta’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Elekta's product the highest.

Website
http://www.elekta.com/
Company Size
1,001-5,000 Employees

Industry

Healthcare, Hospitals and Medicine

Quick Insights into Elekta Product Quality

Elekta's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers who have used Elekta's products/services for 5 to 10 Years.

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Ranked Elekta Product Quality the Highest

41-45
5
Less than 1 Year
5
Healthcare, Hospitals and Medicine
4.3

Ranked Elekta Product Quality the Lowest

5 to 10 Years
2.1

Elekta Product Quality Score by Gender

Elekta's Product Quality score was rated 3.9 by Male customers on Comparably.

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Male

3.9/5

Female

N/A

Elekta Product Quality Score by Ethnicity

Elekta's Product Quality score was rated 3 stars by Other customers on Comparably.

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0
1
2
3
4
5
Other
3
Other3

Elekta Product Quality Score by Age

Elekta's Product Quality score was rated 5 stars by customers ages 41-45 on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Elekta.
0
1
2
3
4
5
41-45
5
41-455

Elekta Product Quality Score by Usage

Elekta's Product Quality score was rated the highest by customers who have used Elekta's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
5
5 to 10 Years
2.1

Elekta Product Quality Score by Industry

Elekta's Product Quality score was rated 4.3 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine
4.3

Elekta Product Quality vs. Competitors

Compared to its competitors, Elekta's Product Quality score is rated right above Brainlab, and is preceded by Philips.

COMPANYProduct Quality Score
Forty Seven5/5
Siemens4.1/5
Varian Medical Systems4.1/5
Accuray4/5
Siemens Healthineers3.9/5
Flatiron Health3.9/5
Philips3.8/5
Elekta3.5/5
Brainlab3.2/5

Unlock Elekta Product Quality vs. Competitors Data

Elekta's Logo
VS
Forty Seven's Logo
Siemens' Logo
Varian Medical Systems' Logo
Accuray's Logo
Siemens Healthineers' Logo
Flatiron Health's Logo
Philips' Logo
Brainlab's Logo

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Elekta Pricing

Elekta ROI & Value For Money

3.6/5

Elekta has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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Elekta Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.

Quick Insights into Elekta ROI

Elekta's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers who have used Elekta's products/services for 5 to 10 Years.

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Ranked Elekta ROI the Highest

Healthcare, Hospitals and Medicine
4.2
41-45
4.1
Less than 1 Year
4.1

Ranked Elekta ROI the Lowest

5 to 10 Years
3.3

Elekta ROI Score by Gender

Elekta's ROI score was rated 4.1 by Male customers on Comparably.

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Male

4.1/5

Female

N/A

Elekta ROI Score by Ethnicity

Elekta's ROI score was rated 4.1 stars by Other customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Elekta.
0
1
2
3
4
5
Other
4.1
Other4.1

Elekta ROI Score by Age

Elekta's ROI score was rated 4.1 stars by customers ages 41-45 on Comparably.

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0
1
2
3
4
5
41-45
4.1
41-454.1

Elekta ROI Score by Usage

Elekta's ROI score was rated the highest by customers who have used Elekta's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
4.1
5 to 10 Years
3.3

Elekta ROI Score by Industry

Elekta's ROI score was rated 4.2 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine
4.2

Elekta Pricing vs. Competitors

Compared to its competitors, Elekta's ROI score is rated right below Philips.

Unlock Elekta ROI vs. Competitors Data

Elekta's Logo
VS
Forty Seven's Logo
Accuray's Logo
Siemens' Logo
Varian Medical Systems' Logo
Brainlab's Logo
Siemens Healthineers' Logo
Flatiron Health's Logo
Philips' Logo

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Elekta Customer Satisfaction (CSAT)

Elekta Customer Satisfaction (CSAT) Score

84 / 100

Elekta has an overall Customer Satisfaction score of 84 rated by its users and customers.

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Very Satisfied67%
Satisfied17%
Neither Satisfied nor Dissatisfied8%
Dissatisfied8%
Very Dissatisfied0%
Very Satisfied
67%
Satisfied
17%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
0%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Elekta Customer Satisfaction

Elekta's Customer Satisfaction score was rated highest by customers ages 41-45.

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Ranked Elekta Customer Satisfaction the Highest

41-45
100%
Healthcare, Hospitals and Medicine
100%
Male
100%

Elekta Customer Satisfaction Score by Gender

Elekta's Customer Satisfaction score was rated 100 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Elekta.
100 / 100
Male
Very Satisfied
83%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

Elekta Customer Satisfaction Score by Age

Elekta's Customer Satisfaction score was rated 100 points by customers ages 41-45 on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Elekta.
0
20
40
60
80
100
41-45 CSAT Score
100%
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
41-45100%

Elekta Customer Satisfaction Score by Industry

Elekta's Customer Satisfaction score was rated 100 points by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine
100

Elekta Customer Satisfaction vs. Competitors

Compared to its competitors, Elekta's Customer Satisfaction score is rated right above Siemens Healthineers, and is preceded by Varian Medical Systems.

Unlock Elekta Customer Satisfaction vs. Competitors Data

Elekta's Logo
VS
Accuray's Logo
Varian Medical Systems' Logo
Siemens Healthineers' Logo
Siemens' Logo
Philips' Logo
Flatiron Health's Logo
Brainlab's Logo
Forty Seven's Logo

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Elekta Customer Service

3.8/5

Elekta has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About Elekta's Customer Service

Address

Kungstensgatan 18, Stockholm, Sweden, Stockholm 10393 Sweden


Website

http://www.elekta.com/


Phone Number

0858725400

Quick Insights into Elekta Customer Service

Elekta's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers who have used Elekta's products/services for 5 to 10 Years.

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Ranked Elekta Customer Service the Highest

41-45
4.6
Less than 1 Year
4.6
Healthcare, Hospitals and Medicine
4.2

Ranked Elekta Customer Service the Lowest

5 to 10 Years
2.3

Elekta Customer Service Score by Gender

Elekta's Customer Service score was rated 3.9 by Male customers on Comparably.

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Male

3.9/5

Female

N/A

Elekta Customer Service Score by Ethnicity

Elekta's Customer Service score was rated 3.3 stars by Other customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Elekta.
0
20
40
60
80
100
Other
3.3
Other3.3

Elekta Customer Service Score by Age

Elekta's Customer Service score was rated 4.6 stars by customers ages 41-45 on Comparably.

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0
20
40
60
80
100
41-45
4.6
41-454.6

Elekta Customer Service Score by Usage

Elekta's Customer Service score was rated the highest by customers who have used Elekta's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
4.6
5 to 10 Years
2.3

Elekta Customer Service Score by Industry

Elekta's Customer Service score was rated 4.2 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine
4.2

Elekta Customer Service vs. Competitors

Compared to its competitors, Elekta's Customer Service score is rated right above Philips, and is preceded by Brainlab.

COMPANYCustomer Service Score
Forty Seven5/5
Accuray4.5/5
Varian Medical Systems4.3/5
Siemens4.2/5
Siemens Healthineers4.1/5
Flatiron Health3.9/5
Brainlab3.9/5
Elekta3.8/5
Philips3.8/5

Unlock Elekta Customer Service vs. Competitors Data

Elekta's Logo
VS
Forty Seven's Logo
Accuray's Logo
Varian Medical Systems' Logo
Siemens' Logo
Siemens Healthineers' Logo
Flatiron Health's Logo
Brainlab's Logo
Philips' Logo

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Elekta as an Employer

3.7/5

Elekta has a 3.7/5 stars for its overall company culture rated by their employees

  Elekta CEO
top
30%
CEO of Elekta

In the Top 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Elekta scored a 37 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Elekta would recommend the brand to a friend. ENPS measures how likely Elekta employees would recommend working at Elekta to a friend.

Net Promoter Score

37
NPS Score
64%Promoters
9%Passive
27%Detractors

Employee Net Promoter Score

14
eNPS Score
42%Promoters
30%Passive
28%Detractors

Global Ranking Snapshot

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3
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4
Chick-fil-A  Chick-fil-A CEO
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5
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Retail
6
Apple  Apple CEO
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Tech
7
Nike  Nike CEO
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Fashion and Beauty