Elekta NPS & Customer Reviews

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Elekta

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Elekta

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About Elekta's Brand

Elekta provides radiation therapy and radiosurgery tools for the treatment of cancer and brain disorders. Among its major competitors, Elekta is ranked in 3rd place for NPS while Forty Seven is 1st, and Siemens Healthineers is 2nd.Their current market cap is $4.82B

Brand at a Glance

82%

Customer Loyalty

3.8/5

Product Quality

3.8/5

Pricing

3.9/5

Customer Service

Elekta Ranking

^#1 / 4 of its competitors

Elekta NPS

Elekta's Net Promoter Score (NPS) is a 43 with 63% Promoters, 17% Passives, and 20% Detractors. Net Promoter Score tracks whether Elekta's customers would recommend using the product based on a scale of -100 to 100.

Elekta Overall NPS

NPS

63%	Promoters
17%	Passives
20%	Detractors

Elekta NPS Trend

-100

-50

100

Summary	Date	Score
Jul 2023 41	Jul 2023	41
Aug 2023 40	Aug 2023	40
Sep 2023 41	Sep 2023	41
Oct 2023 39	Oct 2023	39
Nov 2023 41	Nov 2023	41
Feb 2024 38	Feb 2024	38
Mar 2024 36	Mar 2024	36
Apr 2024 39	Apr 2024	39
Jun 2024 40	Jun 2024	40
Jul 2024 42	Jul 2024	42
Jan 2025 41	Jan 2025	41
Apr 2025 41	Apr 2025	41

How Other Brands Compare

Elekta is ranked first for NPS among its competitors. Siemens and Flatiron Health come in second and third, with Philips coming in at #4. Among those competitors, it is the most valued company.

	Elekta	Philips	Siemens	Flatiron Health
Global Ranking	#-	#98	#499	#786
NPS	43	18	37	31
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	-	Neutral
Valuation Updated every 24 hours for public companies	$4.82B	-	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Elekta NPS by Gender

Female customers rated Elekta's NPS 7 points higher than Male customers.

Male

Elekta's NPS was rated 60 by Male customers on Comparably.

80%

Promoters

Passives

20%

Detractors

Female

Elekta's NPS was rated 67 by Female customers on Comparably.

67%

Promoters

33%

Passives

Detractors

Elekta NPS by Ethnicity

Elekta's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 100	Caucasian	100
Other 20	Other	20

Elekta NPS by Age

Elekta's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

100

Summary

Age

Promoters

Passives

Detractors

18-25

100%

41-45

75%

25%

46-50

75%

25%

Elekta NPS by Usage

Elekta's NPS was rated the highest by customers who have used Elekta's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 83	Less than 1 Year	83
1 to 2 Years 100	1 to 2 Years	100
5 to 10 Years -20	5 to 10 Years	-20
Over 10 Years 100	Over 10 Years	100

Elekta NPS vs. Competitors

Compared to its competitors, Elekta's NPS is rated right above Siemens, and is preceded by Siemens Healthineers.

COMPANY		NPS Score
	Forty Seven	100
	Siemens Healthineers	46
	Elekta	43
	Siemens	37
	Flatiron Health	31
	Brainlab	25
	Accuray	25
	Varian Medical Systems	23
	Philips	18

Elekta Customer Reviews

Out of the 5 Elekta customer reviews 3 were positive and 2 were constructive. Elekta customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Elekta Customer Loyalty

82%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

82% of Elekta users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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82%

18%

Elekta Customer Loyalty Score by Gender

Female customers rated Elekta's Customer Loyalty score 6% higher than Male customers.

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Male

94%

Yes

Female

100%

Yes

Elekta Customer Loyalty Score by Ethnicity

Elekta's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.

% who answered "Yes"

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100

out of 100

Caucasian

out of 100

Other

Elekta Customer Loyalty Score by Age

Elekta's Customer Loyalty score was rated 100% by customers ages 18-25 and customers ages 46-50 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 100%	18-25	100%
41-45 100%	41-45	100%
46-50 100%	46-50	100%

Elekta Customer Loyalty Score by Usage

Elekta's Customer Loyalty score was rated the highest by customers who have used Elekta's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	100%
1 to 2 Years	100%
5 to 10 Years	82%
Over 10 Years	100%

Elekta Customer Loyalty Score by Industry

Elekta's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	100%

Elekta Customer Loyalty vs. Competitors

Compared to its competitors, Elekta's Customer Loyalty score is rated right above Siemens, and is preceded by Varian Medical Systems.

COMPANY		Customer Loyalty Score
	Forty Seven	100%
	Accuray	100%
	Varian Medical Systems	87%
	Elekta	82%
	Siemens	80%
	Flatiron Health	78%
	Philips	76%
	Brainlab	73%
	Siemens Healthineers	72%

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Elekta Product Quality

3.8/5

Elekta has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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Elekta Product Information

Elekta’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Elekta's product the highest.

Website: http://www.elekta.com/

Company Size: 1,001-5,000 Employees

Industry

Healthcare, Hospitals and Medicine

Quick Insights into Elekta Product Quality

Elekta's Product Quality score was rated highest by customers who have used Elekta's products/services for 1 to 2 Years, and rated lowest by customers who have used Elekta's products/services for 5 to 10 Years.

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Ranked Elekta Product Quality the Highest

1 to 2 Years	5
18-25	5
Female	5

Ranked Elekta Product Quality the Lowest

46-50	4.1
Other	3.8
5 to 10 Years	3.3

Elekta Product Quality Score by Gender

Female customers rated Elekta's Product Quality score 0.7 stars higher than Male customers.

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Male

4.3/5

Female

5/5

Elekta Product Quality Score by Ethnicity

Elekta's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 4.8	Caucasian	4.8
Other 3.8	Other	3.8

Elekta Product Quality Score by Age

Elekta's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

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Summary	Age	Score
18-25 5	18-25	5
41-45 5	41-45	5
46-50 4.1	46-50	4.1

Elekta Product Quality Score by Usage

Elekta's Product Quality score was rated the highest by customers who have used Elekta's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	4.8
1 to 2 Years	5
5 to 10 Years	3.3
Over 10 Years	5

Elekta Product Quality Score by Industry

Elekta's Product Quality score was rated 4.5 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	4.5

Elekta Product Quality vs. Competitors

Compared to its competitors, Elekta's Product Quality score is rated right above Philips, and is preceded by Flatiron Health.

COMPANY		Product Quality Score
	Forty Seven	5/5
	Varian Medical Systems	4.1/5
	Siemens	4/5
	Siemens Healthineers	3.9/5
	Flatiron Health	3.9/5
	Elekta	3.8/5
	Philips	3.8/5
	Brainlab	3.6/5
	Accuray	3.6/5

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Elekta Pricing

Elekta ROI & Value For Money

3.8/5

Elekta has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Elekta Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.

Quick Insights into Elekta ROI

Elekta's ROI score was rated highest by customers who have used Elekta's products/services for 1 to 2 Years, and rated lowest by customers who have used Elekta's products/services for 5 to 10 Years.

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Ranked Elekta ROI the Highest

1 to 2 Years	5
18-25	5
Caucasian	4.6

Ranked Elekta ROI the Lowest

Male	4.4
41-45	4.1
5 to 10 Years	3.9

Elekta ROI Score by Gender

Female customers rated Elekta's ROI score 0.1 stars higher than Male customers.

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Male

4.4/5

Female

4.5/5

Elekta ROI Score by Ethnicity

Elekta's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 4.6	Caucasian	4.6
Other 4.5	Other	4.5

Elekta ROI Score by Age

Elekta's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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Summary	Age	Score
18-25 5	18-25	5
41-45 4.1	41-45	4.1
46-50 4.7	46-50	4.7

Elekta ROI Score by Usage

Elekta's ROI score was rated the highest by customers who have used Elekta's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	4.5
1 to 2 Years	5
5 to 10 Years	3.9
Over 10 Years	4.6

Elekta ROI Score by Industry

Elekta's ROI score was rated 4.4 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	4.4

Elekta Pricing vs. Competitors

Compared to its competitors, Elekta's ROI score is rated right above Philips, and is preceded by Siemens Healthineers.

COMPANY		Pricing Score
	Forty Seven	5/5
	Accuray	4.5/5
	Brainlab	4.2/5
	Siemens	4/5
	Varian Medical Systems	4/5
	Flatiron Health	3.8/5
	Siemens Healthineers	3.8/5
	Elekta	3.8/5
	Philips	3.6/5

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Elekta Customer Satisfaction (CSAT)

Elekta Customer Satisfaction (CSAT) Score

84 / 100

Elekta has an overall Customer Satisfaction score of 84 rated by its users and customers.

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Very Satisfied	60%
Satisfied	24%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	3%
Very Dissatisfied	8%

Very Satisfied

60%

Satisfied

24%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Elekta Customer Satisfaction

Elekta's Customer Satisfaction score was rated highest by customers who have used Elekta's products/services for 1 to 2 Years, and rated lowest by customers who have used Elekta's products/services for Over 10 Years.

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Ranked Elekta Customer Satisfaction the Highest

1 to 2 Years	100%
18-25	100%
Caucasian	100%

Ranked Elekta Customer Satisfaction the Lowest

46-50	100%
Other	100%
Over 10 Years	100%

Elekta Customer Satisfaction Score by Gender

Elekta's Customer Satisfaction score was rated 100 by Male customers on Comparably.

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100 / 100

Male

	Very Satisfied	85%
	Satisfied	15%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

Elekta Customer Satisfaction Score by Ethnicity

Caucasian
100%
Other
100%

CSAT according to Caucasian

Elekta's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.

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100 / 100

Very Satisfied	83%
Satisfied	17%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

83%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

Elekta's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

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100 / 100

Very Satisfied	75%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

75%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Elekta Customer Satisfaction Score by Age

Elekta's Customer Satisfaction score was rated 100 points by customers ages 18-25 and customers ages 46-50 on Comparably.

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100

Breakdown

Age

Score

18-25

100%

41-45

100%

46-50

100%

Elekta Customer Satisfaction Score by Usage

Elekta's Customer Satisfaction score was rated 100 points by customers who have used Elekta's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	100
1 to 2 Years	100
5 to 10 Years	100
Over 10 Years	100

Elekta Customer Satisfaction Score by Industry

Elekta's Customer Satisfaction score was rated 100 points by Healthcare, Hospitals and Medicine industry customers.

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	"title": "Elekta Customer Satisfaction Score by Industry",
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			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
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			"scoreClassName": "max",
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Healthcare, Hospitals and Medicine	100

Elekta Customer Satisfaction vs. Competitors

Compared to its competitors, Elekta's Customer Satisfaction score is rated right above Varian Medical Systems.

COMPANY		Customer Satisfaction (CSAT) Score
	Elekta	84%
	Varian Medical Systems	84%
	Siemens	78%
	Siemens Healthineers	77%
	Philips	74%
	Brainlab	67%
	Flatiron Health	53%
	Accuray	50%
	Forty Seven	0%

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Elekta Customer Service

3.9/5

Elekta has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Elekta's Customer Service

Address

Kungstensgatan 18, Stockholm, Sweden, Stockholm 10393 Sweden

Website

http://www.elekta.com/

Phone Number

0858725400

Elekta's Social Links

Quick Insights into Elekta Customer Service

Elekta's Customer Service score was rated highest by customers who have used Elekta's products/services for 1 to 2 Years, and rated lowest by customers who have used Elekta's products/services for 5 to 10 Years.

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Ranked Elekta Customer Service the Highest

1 to 2 Years	5
18-25	5
Female	4.8

Ranked Elekta Customer Service the Lowest

Male	4.2
Other	4
5 to 10 Years	3.2

Elekta Customer Service Score by Gender

Female customers rated Elekta's Customer Service score 0.6 stars higher than Male customers.

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Male

4.2/5

Female

4.8/5

Elekta Customer Service Score by Ethnicity

Elekta's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4.6	Caucasian	4.6
Other 4	Other	4

Elekta Customer Service Score by Age

Elekta's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

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100

Summary	Age	Customer Service Score
18-25 5	18-25	5
41-45 4.6	41-45	4.6
46-50 4.5	46-50	4.5

Elekta Customer Service Score by Usage

Elekta's Customer Service score was rated the highest by customers who have used Elekta's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	4.7
1 to 2 Years	5
5 to 10 Years	3.2
Over 10 Years	4.8

Elekta Customer Service Score by Industry

Elekta's Customer Service score was rated 4.3 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	4.3

Elekta Customer Service vs. Competitors

Compared to its competitors, Elekta's Customer Service score is rated right above Flatiron Health, and is preceded by Siemens Healthineers.

COMPANY		Customer Service Score
	Forty Seven	5/5
	Accuray	4.2/5
	Brainlab	4.1/5
	Varian Medical Systems	4.1/5
	Siemens	4/5
	Siemens Healthineers	3.9/5
	Elekta	3.9/5
	Flatiron Health	3.8/5
	Philips	3.7/5

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Elekta as an Employer

3.4/5

Elekta has a 3.4/5 stars for its overall company culture rated by their employees

bottom

45%

CEO of Elekta

Gustaf Salford

In the Bottom 45% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Elekta scored a 43 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of Elekta would recommend the brand to a friend. ENPS measures how likely Elekta employees would recommend working at Elekta to a friend.

Net Promoter Score

NPS Score

63%	Promoters
17%	Passive
20%	Detractors

Employee Net Promoter Score

eNPS Score

38%	Promoters
26%	Passive
36%	Detractors

Global Ranking Snapshot

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6	Nike	John Donahoe	Fashion and Beauty
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