21
NPS
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Varian Medical Systems
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About Varian Medical Systems' Brand
Varian Medical Systems is a manufacturer of medical devices and software for treating cancer and other medical conditions.
Brand at a Glance
87%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Varian Medical Systems NPS
Varian Medical Systems's Net Promoter Score (NPS) is a 21 with 50% Promoters, 21% Passives, and 29% Detractors. Net Promoter Score tracks whether Varian Medical Systems's customers would recommend using the product based on a scale of -100 to 100.
Varian Medical Systems Overall NPS
| 50% | Promoters |
|---|---|
| 21% | Passives |
| 29% | Detractors |
Varian Medical Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 25 | Oct 2023 | 25 |
Dec 2023 24 | Dec 2023 | 24 |
Jan 2024 25 | Jan 2024 | 25 |
Feb 2024 27 | Feb 2024 | 27 |
Mar 2024 27 | Mar 2024 | 27 |
Apr 2024 27 | Apr 2024 | 27 |
Jun 2024 24 | Jun 2024 | 24 |
Jul 2024 20 | Jul 2024 | 20 |
Nov 2024 25 | Nov 2024 | 25 |
Dec 2024 22 | Dec 2024 | 22 |
Jul 2025 24 | Jul 2025 | 24 |
Mar 2026 21 | Mar 2026 | 21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Varian Medical Systems NPS by Gender
Female customers rated Varian Medical Systems's NPS 30 points higher than Male customers.
Male
45
Varian Medical Systems's NPS was rated 45 by Male customers on Comparably.
56%
Promoters
33%
Passives
11%
Detractors
Female
75
Varian Medical Systems's NPS was rated 75 by Female customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Varian Medical Systems NPS by Ethnicity
Varian Medical Systems's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 40 | Caucasian | 40 |
Asian or Pacific Islander 50 | Asian or Pacific Islander | 50 |
Varian Medical Systems NPS by Age
Varian Medical Systems's NPS was rated 75 points by customers ages 36-40 on Comparably.
Varian Medical Systems NPS by Usage
Varian Medical Systems's NPS was rated the highest by customers who have used Varian Medical Systems's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 50 | Less than 1 Year | 50 |
5 to 10 Years 67 | 5 to 10 Years | 67 |
Over 10 Years 50 | Over 10 Years | 50 |
Varian Medical Systems Customer Reviews
Out of the 6 Varian Medical Systems customer reviews 6 were positive and 0 were constructive. Varian Medical Systems customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Varian Medical Systems Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Varian Medical Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Varian Medical Systems Customer Loyalty Score by Gender
Male customers rated Varian Medical Systems's Customer Loyalty score 22% higher than Female customers.
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Male
100%
Yes
Female
78%
Yes
Varian Medical Systems Customer Loyalty Score by Ethnicity
Varian Medical Systems's Customer Loyalty score was rated 100% by both Asian or Pacific Islander and Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Varian Medical Systems.
100
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
Varian Medical Systems Customer Loyalty Score by Age
Varian Medical Systems's Customer Loyalty score was rated 78% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Varian Medical Systems.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 78% | 36-40 | 78% |
Varian Medical Systems Customer Loyalty Score by Usage
Varian Medical Systems's Customer Loyalty score was rated the highest by customers who have used Varian Medical Systems's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Varian Medical Systems Customer Loyalty Score by Industry
Varian Medical Systems's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Varian Medical Systems Product Quality
4.2/5
Varian Medical Systems has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Varian Medical Systems Product Information
Varian Medical Systems’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Varian Medical Systems's product the highest. Reviewers from the Tech industry rated Varian Medical Systems the lowest at 4.1.
- Website
- http://www.varian.com/
- Company Size
- 5,001-10,000 Employees
Industry
Hardware and Devices
Healthcare
Quick Insights into Varian Medical Systems Product Quality
Varian Medical Systems's Product Quality score was rated highest by customers who have used Varian Medical Systems's products/services for 5 to 10 Years, and rated lowest by customers who have used Varian Medical Systems's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Varian Medical Systems' Product Quality.
Ranked Varian Medical Systems Product Quality the Highest
Ranked Varian Medical Systems Product Quality the Lowest
Varian Medical Systems Product Quality Score by Gender
Male customers rated Varian Medical Systems's Product Quality score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Varian Medical Systems.
Male
4.5/5
Female
3.9/5
Varian Medical Systems Product Quality Score by Ethnicity
Varian Medical Systems's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Varian Medical Systems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Varian Medical Systems Product Quality Score by Age
Varian Medical Systems's Product Quality score was rated 4.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Varian Medical Systems.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.5 | 36-40 | 4.5 |
Varian Medical Systems Product Quality Score by Usage
Varian Medical Systems's Product Quality score was rated the highest by customers who have used Varian Medical Systems's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Varian Medical Systems Product Quality Score by Industry
Varian Medical Systems's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Varian Medical Systems Pricing
Varian Medical Systems ROI & Value For Money
4/5
Varian Medical Systems has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Varian Medical Systems Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from Varian Medical Systems.
Quick Insights into Varian Medical Systems ROI
Varian Medical Systems's ROI score was rated highest by customers who have used Varian Medical Systems's products/services for 5 to 10 Years, and rated lowest by customers who have used Varian Medical Systems's products/services for Less than 1 Year.
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Ranked Varian Medical Systems ROI the Highest
Ranked Varian Medical Systems ROI the Lowest
Varian Medical Systems ROI Score by Gender
Male customers rated Varian Medical Systems's ROI score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Varian Medical Systems.
Male
4.5/5
Female
4.1/5
Varian Medical Systems ROI Score by Ethnicity
Varian Medical Systems's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Varian Medical Systems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Varian Medical Systems ROI Score by Age
Varian Medical Systems's ROI score was rated 4.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Varian Medical Systems.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.5 | 36-40 | 4.5 |
Varian Medical Systems ROI Score by Usage
Varian Medical Systems's ROI score was rated the highest by customers who have used Varian Medical Systems's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Varian Medical Systems ROI Score by Industry
Varian Medical Systems's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Varian Medical Systems Customer Satisfaction (CSAT)
Varian Medical Systems Customer Satisfaction (CSAT) Score
84 / 100
Varian Medical Systems has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
41%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
2%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Varian Medical Systems Customer Satisfaction
Varian Medical Systems's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers who have used Varian Medical Systems's products/services for Less than 1 Year.
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Ranked Varian Medical Systems Customer Satisfaction the Highest
Ranked Varian Medical Systems Customer Satisfaction the Lowest
Varian Medical Systems Customer Satisfaction Score by Gender
Male customers rated Varian Medical Systems's Customer Satisfaction score 25 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Varian Medical Systems.
100 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
75 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Varian Medical Systems Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Varian Medical Systems' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Varian Medical Systems.
100 / 100
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Varian Medical Systems' Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Varian Medical Systems.
75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
Varian Medical Systems Customer Satisfaction Score by Age
Varian Medical Systems's Customer Satisfaction score was rated 100 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Varian Medical Systems.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 100% |
Varian Medical Systems Customer Satisfaction Score by Usage
Varian Medical Systems's Customer Satisfaction score was rated the highest by customers who have used Varian Medical Systems's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Varian Medical Systems Customer Satisfaction Score by Industry
Varian Medical Systems's Customer Satisfaction score was rated 100 points by both Healthcare, Hospitals and Medicine and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Varian Medical Systems Customer Service
4.1/5
Varian Medical Systems has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Varian Medical Systems's Customer Service
Address
3100 Hansen Way, Palo Alto, CA 94304
Website
http://www.varian.com/
Phone Number
(650)424-8617
Quick Insights into Varian Medical Systems Customer Service
Varian Medical Systems's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers who have used Varian Medical Systems's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Varian Medical Systems' Customer Service score.
Ranked Varian Medical Systems Customer Service the Highest
Ranked Varian Medical Systems Customer Service the Lowest
Varian Medical Systems Customer Service Score by Gender
Male customers rated Varian Medical Systems's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Varian Medical Systems.
Male
4.5/5
Female
4.4/5
Varian Medical Systems Customer Service Score by Ethnicity
Varian Medical Systems's Customer Service score was rated 4.4 stars by both Asian or Pacific Islander and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Varian Medical Systems.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Varian Medical Systems Customer Service Score by Age
Varian Medical Systems's Customer Service score was rated 4.9 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Varian Medical Systems.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4.9 | 36-40 | 4.9 |
Varian Medical Systems Customer Service Score by Usage
Varian Medical Systems's Customer Service score was rated the highest by customers who have used Varian Medical Systems's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Varian Medical Systems Customer Service Score by Industry
Varian Medical Systems's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Varian Medical Systems as an Employer
4.2/5
Varian Medical Systems has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Varian Medical Systems scored a 21 for Net Promoter Score and a 38 for Employee Net Promoter Score. NPS gauges how likely a customer of Varian Medical Systems would recommend the brand to a friend. ENPS measures how likely Varian Medical Systems employees would recommend working at Varian Medical Systems to a friend.
Net Promoter Score
21
NPS Score
| 50% | Promoters |
|---|---|
| 21% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
38
eNPS Score
| 59% | Promoters |
|---|---|
| 20% | Passive |
| 21% | Detractors |
