25
NPS
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Brainlab
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About Brainlab's Brand
BrainLAB offers physicians with software for minimally-invasive therapies and cancer treatment to provide better healthcare for patients. Among its major competitors, Brainlab is ranked in 3rd place for NPS while Elekta is 1st, and Medtronic is 2nd.
Brand at a Glance
73%
Customer Loyalty
3.6/5
Product Quality
4.2/5
Pricing
4.1/5
Customer Service
Brainlab Ranking
- #3 / 4 of its competitors
Brainlab NPS
Brainlab's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Brainlab's customers would recommend using the product based on a scale of -100 to 100.
Brainlab Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Brainlab NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Apr 2022 66 | Apr 2022 | 66 |
May 2022 25 | May 2022 | 25 |
Jun 2022 17 | Jun 2022 | 17 |
Aug 2022 37 | Aug 2022 | 37 |
Sep 2022 20 | Sep 2022 | 20 |
Jan 2023 18 | Jan 2023 | 18 |
Jul 2023 16 | Jul 2023 | 16 |
Nov 2023 23 | Nov 2023 | 23 |
Feb 2024 29 | Feb 2024 | 29 |
Apr 2024 33 | Apr 2024 | 33 |
Jun 2024 25 | Jun 2024 | 25 |
How Other Brands Compare
Brainlab is ranked third for NPS among its competitors. Elekta and Medtronic come in first and second, with Varian Medical Systems coming in at #4.
Brainlab |  Medtronic |  Varian Medical Systems |  Elekta | |
| Global Ranking | #- | #546 | #- | #- |
| NPS | 25 | 30 | 21 | 44 |
| Valuation Updated every 24 hours for public companies | - | $152.54B | $16.20B | $4.82B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Brainlab NPS vs. Competitors
Compared to its competitors, Brainlab's NPS is rated right above Accuray, and is preceded by Medtronic.
| COMPANY | NPS Score | |
|---|---|---|
| Elekta | 44 |
| Medtronic | 30 |
| Brainlab | 25 |
 | Accuray | 25 |
| Varian Medical Systems | 21 |
Brainlab Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Brainlab users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Brainlab Customer Loyalty vs. Competitors
Compared to its competitors, Brainlab's Customer Loyalty score is rated right below Medtronic.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Accuray | 100% |
| Varian Medical Systems | 87% |
| Elekta | 82% |
| Medtronic | 78% |
| Brainlab | 73% |
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Brainlab Product Quality
3.6/5
Brainlab has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Brainlab Product Information
Brainlab’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.brainlab.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
SaaS
Brainlab Product Quality vs. Competitors
Compared to its competitors, Brainlab's Product Quality score is rated right above Accuray, and is preceded by Elekta.
| COMPANY | Product Quality Score | |
|---|---|---|
| Varian Medical Systems | 4.2/5 |
| Medtronic | 3.9/5 |
| Elekta | 3.8/5 |
| Brainlab | 3.6/5 |
| Accuray | 3.6/5 |
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Brainlab Pricing
Brainlab ROI & Value For Money
4.2/5
Brainlab has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Brainlab Pricing vs. Competitors
Compared to its competitors, Brainlab's ROI score is rated right above Varian Medical Systems, and is preceded by Accuray.
| COMPANY | Pricing Score | |
|---|---|---|
| Accuray | 4.5/5 |
| Brainlab | 4.2/5 |
| Varian Medical Systems | 4/5 |
| Medtronic | 3.9/5 |
| Elekta | 3.8/5 |
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Brainlab Customer Satisfaction (CSAT)
Brainlab Customer Satisfaction (CSAT) Score
67 / 100
Brainlab has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
42%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
8%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Brainlab Customer Satisfaction vs. Competitors
Compared to its competitors, Brainlab's Customer Satisfaction score is rated right above Accuray, and is preceded by Medtronic.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Elekta | 84% |
| Varian Medical Systems | 84% |
| Medtronic | 72% |
| Brainlab | 67% |
| Accuray | 50% |
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Brainlab Customer Service
4.1/5
Brainlab has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Brainlab's Customer Service
Address
Kapellenstr. 12, Munich, ND 85622
Website
http://www.brainlab.com
Phone Number
+49 89 9915680
Brainlab Customer Service vs. Competitors
Compared to its competitors, Brainlab's Customer Service score is rated right above Varian Medical Systems, and is preceded by Accuray.
| COMPANY | Customer Service Score | |
|---|---|---|
| Accuray | 4.2/5 |
| Brainlab | 4.1/5 |
| Varian Medical Systems | 4.1/5 |
| Medtronic | 4/5 |
| Elekta | 3.9/5 |
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Brainlab as an Employer
2.9/5
Brainlab has a 2.9/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Brainlab scored a 25 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Brainlab would recommend the brand to a friend. ENPS measures how likely Brainlab employees would recommend working at Brainlab to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
