12
NPS
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Viewpoint
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About Viewpoint's Brand
Viewpoint Construction Software has translated over 30 years of intense focus and collaboration with the construction industry into a
Brand at a Glance
3.7/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
Viewpoint NPS
Viewpoint's Net Promoter Score (NPS) is a 12 with 47% Promoters, 18% Passives, and 35% Detractors. Net Promoter Score tracks whether Viewpoint's customers would recommend using the product based on a scale of -100 to 100.
Viewpoint Overall NPS
| 47% | Promoters |
|---|---|
| 18% | Passives |
| 35% | Detractors |
Viewpoint NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 12 | Aug 2020 | 12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Viewpoint NPS by Usage
Viewpoint's NPS was rated the highest by customers who have used Viewpoint's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 11 | Less than 1 Year | 11 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
5 to 10 Years 45 | 5 to 10 Years | 45 |
Viewpoint Product Quality
3.7/5
Viewpoint has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Viewpoint Product Information
Viewpoint serves markets in the United States. Viewpoint supports Web devices and offers products for small, medium, and large sized businesses.
Viewpoint’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Viewpoint's product the highest. Reviewers from the Government & Legal industry rated Viewpoint the lowest at 3.
- Website
- http://www.viewpointcs.com
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
Languages Supported
English
Product Type
Construction Management Software
Project Management Software
Web Collaboration Software
Business Management Software
Quick Insights into Viewpoint Product Quality
Viewpoint's Product Quality score was rated highest by customers who have used Viewpoint's products/services for 5 to 10 Years, and rated lowest by customers from the Government & Legal industry.
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Ranked Viewpoint Product Quality the Highest
Ranked Viewpoint Product Quality the Lowest
Viewpoint Product Quality Score by Usage
Viewpoint's Product Quality score was rated the highest by customers who have used Viewpoint's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Viewpoint Product Quality Score by Industry
Viewpoint's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Government & Legal industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Viewpoint Pricing
Viewpoint ROI & Value For Money
4/5
Viewpoint has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Viewpoint Pricing Plans
Viewpoint has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Viewpoint?
Small Businesses
Medium Businesses
Large Enterprises
Viewpoint Customer Service
3.7/5
Viewpoint has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Viewpoint's Customer Service
Address
1515 SE Water Ave., Suite 300, Portland, OR
Website
http://www.viewpointcs.com
Consumer vs. Employees
Viewpoint scored a 12 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Viewpoint would recommend the brand to a friend. ENPS measures how likely Viewpoint employees would recommend working at Viewpoint to a friend.
Net Promoter Score
12
NPS Score
| 47% | Promoters |
|---|---|
| 18% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
