17
NPS
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Essilor
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About Essilor's Brand
Essilor is a ophthalmic optics company, providing various types of lenses for vision.
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.5/5
Customer Service
Essilor CMO
Sherianne James
Sherianne James serves as the Chief Marketing Officer of Essilor. Sherianne started at Essilor in September of 2017. Sherianne currently resides in Dallas/Fort Worth Area.
Essilor NPS
Essilor's Net Promoter Score (NPS) is a 17 with 53% Promoters, 11% Passives, and 36% Detractors. Net Promoter Score tracks whether Essilor's customers would recommend using the product based on a scale of -100 to 100.
Essilor Overall NPS
| 53% | Promoters |
|---|---|
| 11% | Passives |
| 36% | Detractors |
Essilor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 23 | May 2023 | 23 |
Jun 2023 25 | Jun 2023 | 25 |
Jul 2023 20 | Jul 2023 | 20 |
Sep 2023 22 | Sep 2023 | 22 |
Feb 2024 20 | Feb 2024 | 20 |
Mar 2024 17 | Mar 2024 | 17 |
May 2024 15 | May 2024 | 15 |
Sep 2024 16 | Sep 2024 | 16 |
Oct 2024 18 | Oct 2024 | 18 |
Jan 2025 18 | Jan 2025 | 18 |
May 2025 15 | May 2025 | 15 |
Dec 2025 17 | Dec 2025 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Essilor NPS by Gender
Female customers rated Essilor's NPS 50 points higher than Male customers.
Male
0
Essilor's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
50
Essilor's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Essilor NPS by Ethnicity
Essilor's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Other 40 | Other | 40 |
Essilor NPS by Age
Essilor's NPS was rated 0 points by customers ages 26-30 and customers ages 41-45 on Comparably.
Essilor NPS by Usage
Essilor's NPS was rated the highest by customers who have used Essilor's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years 20 | 1 to 2 Years | 20 |
Essilor Customer Reviews
Out of the 4 Essilor customer reviews 2 were positive and 2 were constructive. Essilor customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Essilor Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Essilor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Essilor Customer Loyalty Score by Gender
Essilor's Customer Loyalty score was rated 78 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Essilor.
Male
78%
Yes
Female
78%
Yes
Essilor Customer Loyalty Score by Ethnicity
Essilor's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Essilor.
78
out of 100
Caucasian
82
out of 100
Other
Essilor Customer Loyalty Score by Age
Essilor's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Essilor.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 40% | 26-30 | 40% |
41-45 78% | 41-45 | 78% |
Essilor Customer Loyalty Score by Usage
Essilor's Customer Loyalty score was rated the highest by customers who have used Essilor's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Essilor Product Quality
3.5/5
Essilor has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Essilor Product Information
Essilor’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://essilor.com
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Healthcare
SaaS
Quick Insights into Essilor Product Quality
Essilor's Product Quality score was rated highest by Other customers, and rated lowest by customers who have used Essilor's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Essilor's Product Quality.
Ranked Essilor Product Quality the Highest
Ranked Essilor Product Quality the Lowest
Essilor Product Quality Score by Gender
Female customers rated Essilor's Product Quality score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Essilor.
Male
3.4/5
Female
3.6/5
Essilor Product Quality Score by Ethnicity
Essilor's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Essilor.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 4 | Other | 4 |
Essilor Product Quality Score by Age
Essilor's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Essilor.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
41-45 3.2 | 41-45 | 3.2 |
Essilor Product Quality Score by Usage
Essilor's Product Quality score was rated the highest by customers who have used Essilor's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Essilor Pricing
Essilor ROI & Value For Money
3.3/5
Essilor has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Essilor's overall ROI score rated by its users and customers.
Quick Insights into Essilor ROI
Essilor's ROI score was rated highest by Other customers, and rated lowest by customers who have used Essilor's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Essilor's ROI score.
Ranked Essilor ROI the Highest
Ranked Essilor ROI the Lowest
Essilor ROI Score by Gender
Female customers rated Essilor's ROI score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Essilor.
Male
3.2/5
Female
3.9/5
Essilor ROI Score by Ethnicity
Essilor's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Essilor.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 4.1 | Other | 4.1 |
Essilor ROI Score by Age
Essilor's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Essilor.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
41-45 3.2 | 41-45 | 3.2 |
Essilor ROI Score by Usage
Essilor's ROI score was rated the highest by customers who have used Essilor's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Essilor Customer Satisfaction (CSAT)
Essilor Customer Satisfaction (CSAT) Score
68 / 100
Essilor has an overall Customer Satisfaction score of 68 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
21%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
3%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Essilor Customer Satisfaction
Essilor's Customer Satisfaction score was rated highest by customers who have used Essilor's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Essilor's Customer Satisfaction.
Ranked Essilor Customer Satisfaction the Highest
Ranked Essilor Customer Satisfaction the Lowest
Essilor Customer Satisfaction Score by Gender
Female customers rated Essilor's Customer Satisfaction score 15 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Essilor.
60 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
75 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Essilor Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Essilor's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Essilor.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
Essilor's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Essilor.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Essilor Customer Satisfaction Score by Age
Essilor's Customer Satisfaction score was rated 50 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Essilor.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 50% |
Essilor Customer Satisfaction Score by Usage
Essilor's Customer Satisfaction score was rated 75 points by customers who have used Essilor's products/services for 1 to 2 Years.
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Essilor Customer Service
3.5/5
Essilor has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Essilor's overall Customer Service score rated by its users and customers.
About Essilor's Customer Service
Address
Paris, OH
Website
http://essilor.com
Phone Number
33 1 49 77 42 24
Quick Insights into Essilor Customer Service
Essilor's Customer Service score was rated highest by Female customers, and rated lowest by customers who have used Essilor's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Essilor's Customer Service score.
Ranked Essilor Customer Service the Highest
Ranked Essilor Customer Service the Lowest
Essilor Customer Service Score by Gender
Female customers rated Essilor's Customer Service score 1.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Essilor.
Male
2.6/5
Female
3.9/5
Essilor Customer Service Score by Ethnicity
Essilor's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Essilor.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 3.1 | Other | 3.1 |
Essilor Customer Service Score by Age
Essilor's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Essilor.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
41-45 1.9 | 41-45 | 1.9 |
Essilor Customer Service Score by Usage
Essilor's Customer Service score was rated the highest by customers who have used Essilor's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Essilor as an Employer
3.5/5
Essilor has a 3.5/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Essilor scored a 17 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Essilor would recommend the brand to a friend. ENPS measures how likely Essilor employees would recommend working at Essilor to a friend.
Net Promoter Score
17
NPS Score
| 53% | Promoters |
|---|---|
| 11% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 36% | Promoters |
|---|---|
| 28% | Passive |
| 36% | Detractors |
