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Protiviti is

Ranked

#141

Business and Consumer Services Brands

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Protiviti is ranked #141 in Business and Consumer Services Brands

About Protiviti's Brand

Global consulting firm Protiviti provides consulting solutions in finance, technology, operations, data, analytics, governance, risk and internal audit Protiviti’s brand is ranked #776 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Protiviti. When compared to other organizations within the Business and Consumer Services industry, Protiviti is ranked #141. Among its major competitors, Protiviti is ranked in 5th place for NPS while Deloitte (US) is 1st, and KPMG is 2nd.Their current market cap is $8.83B

Brand at a Glance

78%

Customer Loyalty

4.1/5

Product Quality

3.6/5

Pricing

4.1/5

Customer Service

Protiviti Ranking

^#141 in Business and Consumer Services
^#3 / 4 of its competitors

Protiviti NPS

Protiviti's Net Promoter Score (NPS) is a 21 with 50% Promoters, 21% Passives, and 29% Detractors. Net Promoter Score tracks whether Protiviti's customers would recommend using the product based on a scale of -100 to 100.

Protiviti Overall NPS

NPS

50%	Promoters
21%	Passives
29%	Detractors

Protiviti NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2022 23	Dec 2022	23
Jan 2023 26	Jan 2023	26
Feb 2023 23	Feb 2023	23
May 2023 17	May 2023	17
Jul 2023 16	Jul 2023	16
Aug 2023 15	Aug 2023	15
Oct 2023 16	Oct 2023	16
Dec 2023 14	Dec 2023	14
Mar 2024 16	Mar 2024	16
Apr 2024 19	Apr 2024	19
May 2024 20	May 2024	20
Oct 2025 21	Oct 2025	21

How Other Brands Compare

Protiviti is ranked third for NPS among its competitors. Deloitte (US) and PwC come in first and second, with Accenture coming in at #4. Among those competitors, it is the second most valued company behind Accenture.

	Protiviti	Accenture	Deloitte (US)	PwC
Global Ranking	#776	#124	#154	#184
NPS	21	20	27	25
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$8.83B	$168.12B	$4.87B	$129.97M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Protiviti NPS by Gender

Female customers rated Protiviti's NPS 1 points higher than Male customers.

Male

-1

Protiviti's NPS was rated -1 by Male customers on Comparably.

37%

Promoters

25%

Passives

38%

Detractors

Female

Protiviti's NPS was rated by Female customers on Comparably.

50%

Promoters

Passives

50%

Detractors

Protiviti NPS by Ethnicity

Protiviti's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -25	Caucasian	-25
African American/Black 34	African American/Black	34
Other 25	Other	25

Protiviti NPS by Age

Protiviti's NPS was rated 50 points by customers ages 26-30 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

26-30

75%

25%

Protiviti NPS by Usage

Protiviti's NPS was rated the highest by customers who have used Protiviti's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -15	Less than 1 Year	-15
1 to 2 Years -20	1 to 2 Years	-20

Protiviti NPS vs. Competitors

Compared to its competitors, Protiviti's NPS is rated right above Accenture, and is preceded by Ernst & Young (EY).

COMPANY		NPS Score
	Deloitte (US)	27
	KPMG	25
	PwC	25
	Ernst & Young (EY)	21
	Protiviti	21
	Accenture	20
	Ideagen	0
	The Parthenon Group	N/A
	Health Advances	N/A

Protiviti NPS vs Companies in Business and Consumer Services

In the Business and Consumer Services industry, Protiviti's NPS is rated right above Accenture, and is preceded by Bloomberg.

COMPANY		NPS Score
	Visa	32
	Bloomberg	31
	Protiviti	21
	Accenture	20
	FedEx	19
	USAA	7
	Verizon	1
	T-Mobile	-4
	Allstate	-31

Protiviti Customer Reviews

Out of the 6 Protiviti customer reviews 3 were positive and 3 were constructive. Protiviti customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Protiviti Customer Loyalty

78%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

78% of Protiviti users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

78%

22%

Protiviti Customer Loyalty Score by Gender

Female customers rated Protiviti's Customer Loyalty score 19% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Protiviti.

Male

66%

Yes

Female

85%

Yes

Protiviti Customer Loyalty Score by Ethnicity

Protiviti's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Protiviti.

out of 100

Caucasian

100

out of 100

African American/Black

out of 100

Other

Protiviti Customer Loyalty Score by Age

Protiviti's Customer Loyalty score was rated 78% by customers ages 26-30 on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Protiviti.

20%

40%

60%

80%

100%

Summary	Age	Score
26-30 78%	26-30	78%

Protiviti Customer Loyalty Score by Usage

Protiviti's Customer Loyalty score was rated the highest by customers who have used Protiviti's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	74%
1 to 2 Years	64%

Protiviti Customer Loyalty Score by Industry

Protiviti's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	70%
Accounting	100%

Protiviti Customer Loyalty vs. Competitors

Compared to its competitors, Protiviti's Customer Loyalty score is rated right above Ernst & Young (EY).

COMPANY		Customer Loyalty Score
	Protiviti	78%
	Ernst & Young (EY)	76%
	KPMG	74%
	Deloitte (US)	72%
	Accenture	71%
	PwC	68%
	Ideagen	N/A
	The Parthenon Group	N/A
	Health Advances	N/A

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Customer Loyalty for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Protiviti's Customer Loyalty score is rated right above Bloomberg, and is preceded by Verizon.

COMPANY		Customer Loyalty Score
	USAA	87%
	Visa	84%
	T-Mobile	82%
	Verizon	80%
	Protiviti	78%
	Bloomberg	77%
	FedEx	74%
	Allstate	74%
	Accenture	71%

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Protiviti Product Quality

4.1/5

Protiviti has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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Protiviti Product Information

Protiviti’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Protiviti's product the highest. Reviewers from the Tech industry rated Protiviti the lowest at 3.5.

Website: https://www.protiviti.com

Company Size: 1,001-5,000 Employees

Industry

Tech

Business Services

Quick Insights into Protiviti Product Quality

Protiviti's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used Protiviti's products/services for 1 to 2 Years.

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Ranked Protiviti Product Quality the Highest

Accounting	4.6
African American/Black	4.6
Female	4

Ranked Protiviti Product Quality the Lowest

Caucasian	3.5
Tech	3.5
1 to 2 Years	3.4

Protiviti Product Quality Score by Gender

Female customers rated Protiviti's Product Quality score 0.1 stars higher than Male customers.

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Male

3.9/5

Female

4/5

Protiviti Product Quality Score by Ethnicity

Protiviti's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5
African American/Black 4.6	African American/Black	4.6
Other 3.9	Other	3.9

Protiviti Product Quality Score by Age

Protiviti's Product Quality score was rated 3.6 stars by customers ages 26-30 on Comparably.

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Summary	Age	Score
26-30 3.6	26-30	3.6

Protiviti Product Quality Score by Usage

Protiviti's Product Quality score was rated the highest by customers who have used Protiviti's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4
1 to 2 Years	3.4

Protiviti Product Quality Score by Industry

Protiviti's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

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Tech	3.5
Accounting	4.6

Protiviti Product Quality vs. Competitors

Compared to its competitors, Protiviti's Product Quality score is rated right above Deloitte (US), and is preceded by Ideagen.

COMPANY		Product Quality Score
	Ideagen	4.3/5
	Protiviti	4.1/5
	Deloitte (US)	3.9/5
	Ernst & Young (EY)	3.9/5
	KPMG	3.8/5
	PwC	3.8/5
	Accenture	3.7/5
	The Parthenon Group	N/A
	Health Advances	N/A

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Product Quality for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Protiviti's Product Quality score is rated right above Visa.

COMPANY		Product Quality Score
	Protiviti	4.1/5
	Visa	4.1/5
	Bloomberg	4/5
	Accenture	3.7/5
	FedEx	3.6/5
	USAA	3.3/5
	Verizon	3.3/5
	T-Mobile	3.1/5
	Allstate	2.3/5

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Protiviti Pricing

Protiviti ROI & Value For Money

3.6/5

Protiviti has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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Protiviti Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Protiviti.

Quick Insights into Protiviti ROI

Protiviti's ROI score was rated highest by customers from the Accounting industry, and rated lowest by Caucasian customers.

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Ranked Protiviti ROI the Highest

Accounting	4.8
African American/Black	4.1
26-30	3.7

Ranked Protiviti ROI the Lowest

1 to 2 Years	3.1
Tech	3.1
Caucasian	2.7

Protiviti ROI Score by Gender

Protiviti's ROI score was rated 3.5 by both Female and Male customers on Comparably.

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Male

3.5/5

Female

3.5/5

Protiviti ROI Score by Ethnicity

Protiviti's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 2.7	Caucasian	2.7
African American/Black 4.1	African American/Black	4.1
Other 3.6	Other	3.6

Protiviti ROI Score by Age

Protiviti's ROI score was rated 3.7 stars by customers ages 26-30 on Comparably.

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Summary	Age	Score
26-30 3.7	26-30	3.7

Protiviti ROI Score by Usage

Protiviti's ROI score was rated the highest by customers who have used Protiviti's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	3.3
1 to 2 Years	3.1

Protiviti ROI Score by Industry

Protiviti's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

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Tech	3.1
Accounting	4.8

Protiviti Pricing vs. Competitors

Compared to its competitors, Protiviti's ROI score is rated right above Accenture, and is preceded by PwC.

COMPANY		Pricing Score
	Ideagen	5/5
	Deloitte (US)	3.9/5
	KPMG	3.8/5
	Ernst & Young (EY)	3.8/5
	PwC	3.7/5
	Protiviti	3.6/5
	Accenture	3.6/5
	The Parthenon Group	N/A
	Health Advances	N/A

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ROI for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Protiviti's ROI score is rated right above Accenture, and is preceded by Bloomberg.

COMPANY		Pricing Score
	Visa	3.9/5
	Bloomberg	3.9/5
	Protiviti	3.6/5
	Accenture	3.6/5
	FedEx	3.4/5
	USAA	3.2/5
	Verizon	3.1/5
	T-Mobile	3/5
	Allstate	2.3/5

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Protiviti Customer Satisfaction (CSAT)

Protiviti Customer Satisfaction (CSAT) Score

74 / 100

Protiviti has an overall Customer Satisfaction score of 74 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	38%
Satisfied	36%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	5%
Very Dissatisfied	13%

Very Satisfied

38%

Satisfied

36%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

13%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Protiviti Customer Satisfaction

Protiviti's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used Protiviti's products/services for 1 to 2 Years.

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Ranked Protiviti Customer Satisfaction the Highest

Accounting	100%
Less than 1 Year	67%
Other	67%

Ranked Protiviti Customer Satisfaction the Lowest

Female	60%
Caucasian	50%
1 to 2 Years	33%

Protiviti Customer Satisfaction Score by Gender

Male customers rated Protiviti's Customer Satisfaction score 6 points higher than Female customers.

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66 / 100

Male

	Very Satisfied	16%
	Satisfied	50%
	Neither Satisfied nor Dissatisfied	17%
	Dissatisfied	0%
	Very Dissatisfied	17%

60 / 100

Female

	Very Satisfied	40%
	Satisfied	20%
	Neither Satisfied nor Dissatisfied	20%
	Dissatisfied	20%
	Very Dissatisfied	0%

Protiviti Customer Satisfaction Score by Ethnicity

Caucasian
50%
Other
67%

CSAT according to Caucasian

Protiviti's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.

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50 / 100

Very Satisfied	0%
Satisfied	50%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	25%
Very Dissatisfied	0%

Very Satisfied

Satisfied

50%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

25%

Very Dissatisfied

CSAT according to Other

Protiviti's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.

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67 / 100

Very Satisfied	67%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	33%

Very Satisfied

67%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

33%

Protiviti Customer Satisfaction Score by Age

Protiviti's Customer Satisfaction score was rated 66 points by customers ages 26-30 on Comparably.

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100

Breakdown

Age

Score

26-30

66%

Protiviti Customer Satisfaction Score by Usage

Protiviti's Customer Satisfaction score was rated the highest by customers who have used Protiviti's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	67
1 to 2 Years	33

Protiviti Customer Satisfaction Score by Industry

Protiviti's Customer Satisfaction score was rated 100 points by Accounting industry customers.

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			"label": "Accounting",
			"groupId": 495,
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			"scoreClassName": "max",
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Accounting	100

Protiviti Customer Satisfaction vs. Competitors

Compared to its competitors, Protiviti's Customer Satisfaction score is rated right above Deloitte (US), and is preceded by Ernst & Young (EY).

COMPANY		Customer Satisfaction (CSAT) Score
	KPMG	77%
	Accenture	75%
	Ernst & Young (EY)	74%
	Protiviti	74%
	Deloitte (US)	73%
	PwC	60%
	Ideagen	0%
	The Parthenon Group	0%
	Health Advances	0%

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Customer Satisfaction for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Protiviti's Customer Satisfaction score is rated right above FedEx, and is preceded by Accenture.

COMPANY		Customer Satisfaction (CSAT) Score
	Visa	82%
	Bloomberg	76%
	Accenture	75%
	Protiviti	74%
	FedEx	65%
	Verizon	55%
	T-Mobile	50%
	Allstate	33%
	USAA	30%

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Protiviti Customer Service

4.1/5

Protiviti has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About Protiviti's Customer Service

Address

2884 Sand Hill Rd, Ste 200, Menlo Park, CA 94025

Website

https://www.protiviti.com

Phone Number

(888) 556-7420

Protiviti's Social Links

Quick Insights into Protiviti Customer Service

Protiviti's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Tech industry.

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Ranked Protiviti Customer Service the Highest

Accounting	4.8
African American/Black	4.6
Female	4.2

Ranked Protiviti Customer Service the Lowest

Male	3.5
1 to 2 Years	3.4
Tech	3.1

Protiviti Customer Service Score by Gender

Female customers rated Protiviti's Customer Service score 0.7 stars higher than Male customers.

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Male

3.5/5

Female

4.2/5

Protiviti Customer Service Score by Ethnicity

Protiviti's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Protiviti.

100

Summary	Ethnicity	Customer Service Score
Caucasian 3.5	Caucasian	3.5
African American/Black 4.6	African American/Black	4.6
Other 3.6	Other	3.6

Protiviti Customer Service Score by Age

Protiviti's Customer Service score was rated 3.7 stars by customers ages 26-30 on Comparably.

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100

Summary	Age	Customer Service Score
26-30 3.7	26-30	3.7

Protiviti Customer Service Score by Usage

Protiviti's Customer Service score was rated the highest by customers who have used Protiviti's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	3.8
1 to 2 Years	3.4

Protiviti Customer Service Score by Industry

Protiviti's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

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Tech	3.1
Accounting	4.8

Protiviti Customer Service vs. Competitors

Compared to its competitors, Protiviti's Customer Service score is rated right above KPMG, and is preceded by Ideagen.

COMPANY		Customer Service Score
	Ideagen	5/5
	Protiviti	4.1/5
	KPMG	4/5
	Ernst & Young (EY)	4/5
	Deloitte (US)	3.9/5
	PwC	3.9/5
	Accenture	3.8/5
	The Parthenon Group	N/A
	Health Advances	N/A

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Customer Service for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Protiviti's Customer Service score is rated right above Visa.

COMPANY		Customer Service Score
	Protiviti	4.1/5
	Visa	4/5
	Bloomberg	4/5
	Accenture	3.8/5
	FedEx	3.5/5
	USAA	3.3/5
	Verizon	3.2/5
	T-Mobile	3/5
	Allstate	2.4/5

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Protiviti as an Employer

4.3/5

Protiviti has a 4.3/5 stars for its overall company culture rated by their employees

top

10%

CEO of Protiviti

Joseph Tarantino

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Protiviti scored a 21 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Protiviti would recommend the brand to a friend. ENPS measures how likely Protiviti employees would recommend working at Protiviti to a friend.

Net Promoter Score

NPS Score

50%	Promoters
21%	Passive
29%	Detractors

Employee Net Promoter Score

eNPS Score

45%	Promoters
32%	Passive
23%	Detractors

Global Ranking Snapshot

Protiviti is ranked #776 in the Global Top 100 Brands. It ranks just behind CooperVision and just ahead of Newsela.

RANK			INDUSTRY
774	Boehringer Ingelheim	Hubertus von Baumbach	Health and Wellness
775	CooperVision	Daniel McBride	Health and Wellness
776	Protiviti	Joseph Tarantino	Business and Consumer Services
777	Newsela	Pep Carrera	Tech
778	Haworth	Franco Bianchi	Retail
779	HCSS	Steve McGough	Tech
780	Farfetch	José Neves	Retail

Business and Consumer Services Ranking Snapshot

Protiviti is ranked #141 in the Business and Consumer Services Industry. It ranks just behind Tanium and just ahead of Haworth.

RANK		Location
139	Coalition Technologies	Los Angeles, CA
140	Tanium	Emeryville, CA
141	Protiviti	Menlo Park, CA
142	Haworth	Holland, MI
143	McMaster-Carr	Elmhurst, IL
144	Kiewit Corporation	Omaha, NE
145	BNSF Railway	Fort Worth, TX