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NPS
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Ideagen
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About Ideagen's Brand
Ideagen is a computer software company that provides software to organizations operating in highly regulated markets. The company has a portfolio of solutions ranging from document management, quality management systems, audit & risk management, compliance solutions, capture solutions, workflow solutions and information management as well. It was founded in 2000 and is headquartered in Derbyshire, United Kingdom. It plans to grow organically and through strategic acquisitions. It aims to acquire those companies which will enable its clients to improve their organizations by providing the tools which can help improve customer service, increase efficiency, reduce risk and enhance compliance. It also plans to bring significant advancements to their existing product portfolio and allow integration of its market leading audit and compliance products to truly deliver enterprise governance, risk and compliance solutions. Among its major competitors, Ideagen is ranked in 5th place for NPS while Wolters Kluwer is 1st, and Protiviti is 2nd.
Brand at a Glance
4.3/5
Product Quality
5/5
Pricing
5/5
Customer Service
Ideagen Ranking
- #4 / 4 of its competitors
Ideagen NPS
Ideagen's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Ideagen's customers would recommend using the product based on a scale of -100 to 100.
Ideagen Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Ideagen NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 33 | Aug 2020 | 33 |
Jun 2023 0 | Jun 2023 | 0 |
How Other Brands Compare
Ideagen is ranked #4 for NPS among its competitors. Wolters Kluwer and Protiviti come in first and second, with Sage coming in at third.
Ideagen |  Wolters Kluwer |  Protiviti |  Sage | |
| Global Ranking | #- | #658 | #776 | #- |
| NPS | 0 | 22 | 21 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $18.93B | $8.83B | $1.87B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ideagen NPS vs. Competitors
Compared to its competitors, Ideagen's NPS is rated right below Intelex.
| COMPANY | NPS Score | |
|---|---|---|
| Wolters Kluwer | 22 |
| Protiviti | 21 |
| Sage | 20 |
 | Intelex | 6 |
| Ideagen | 0 |
Ideagen Product Quality
4.3/5
Ideagen has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Ideagen Product Information
Ideagen serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Ideagen supports Web devices and offers products for small, medium, and large sized businesses.
Ideagen’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- www.ideagen.com
- Company Size
- 201-500 Employees
Languages Supported
English
Ideagen Product Quality vs. Competitors
Compared to its competitors, Ideagen's Product Quality score is rated right above Protiviti.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ideagen | 4.3/5 |
| Protiviti | 4.1/5 |
| Intelex | 3.9/5 |
| Wolters Kluwer | 3.7/5 |
| Sage | 3.6/5 |
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VS
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Ideagen Pricing
Ideagen ROI & Value For Money
5/5
Ideagen has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Ideagen Pricing Plans
Ideagen has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Ideagen?
Small Businesses
Medium Businesses
Large Enterprises
Ideagen Pricing vs. Competitors
Compared to its competitors, Ideagen's ROI score is rated right above Wolters Kluwer.
| COMPANY | Pricing Score | |
|---|---|---|
| Ideagen | 5/5 |
| Wolters Kluwer | 3.7/5 |
| Protiviti | 3.6/5 |
| Intelex | 3.6/5 |
| Sage | 3.5/5 |
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Ideagen Customer Service
5/5
Ideagen has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Ideagen's Customer Service
Address
Ergo House, Mere Way, Nottinghamshire, NG11 6JS United Kingdom
Website
www.ideagen.com
Ideagen Customer Service vs. Competitors
Compared to its competitors, Ideagen's Customer Service score is rated right above Protiviti.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ideagen | 5/5 |
| Protiviti | 4.1/5 |
| Wolters Kluwer | 3.6/5 |
| Sage | 3.6/5 |
| Intelex | 3.2/5 |
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Consumer vs. Employees
Ideagen scored a 0 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Ideagen would recommend the brand to a friend. ENPS measures how likely Ideagen employees would recommend working at Ideagen to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
