6
NPS
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Intelex
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About Intelex's Brand
Environment, Safety and Quality Software
Brand at a Glance
53%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.2/5
Customer Service
Intelex NPS
Intelex's Net Promoter Score (NPS) is a 6 with 43% Promoters, 20% Passives, and 37% Detractors. Net Promoter Score tracks whether Intelex's customers would recommend using the product based on a scale of -100 to 100.
Intelex Overall NPS
| 43% | Promoters |
|---|---|
| 20% | Passives |
| 37% | Detractors |
Intelex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 18 | Aug 2020 | 18 |
Nov 2020 13 | Nov 2020 | 13 |
Oct 2021 16 | Oct 2021 | 16 |
Jun 2022 20 | Jun 2022 | 20 |
Jul 2022 24 | Jul 2022 | 24 |
Oct 2022 19 | Oct 2022 | 19 |
Nov 2022 14 | Nov 2022 | 14 |
Jan 2023 9 | Jan 2023 | 9 |
Jan 2024 7 | Jan 2024 | 7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Intelex NPS by Usage
Intelex's NPS was rated the highest by customers who have used Intelex's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
5 to 10 Years 30 | 5 to 10 Years | 30 |
Intelex Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Intelex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Intelex Product Quality
3.9/5
Intelex has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Intelex Product Information
Intelex serves markets in the United States, Asia, Europe, Australia, Canada, and United Kingdom. Intelex supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Intelex’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.intelex.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Consumer Services
Education
SaaS
Languages Supported
English
Product Type
EHS Management Software
Incident Management Software
Corrective and Preventive Action Software
Safety Management Software
Vendor Management Software
Oil & Gas Software
Mining Software
Quality Management Software
Risk Management Software
Audit Software
Supply Chain Management Software
Product Lifecycle Management Software
Environmental Software
Issue Tracking Software
Food Traceability Software
Sustainability Software
Calibration Management Software
Quick Insights into Intelex Product Quality
Intelex's Product Quality score was rated highest by customers who have used Intelex's products/services for Less than 1 Year.
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Ranked Intelex Product Quality the Highest
Intelex Product Quality Score by Usage
Intelex's Product Quality score was rated 4.7 stars by customers who have used Intelex's products/services for Less than 1 Year.
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Intelex Pricing
Intelex ROI & Value For Money
3.6/5
Intelex has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Intelex's overall ROI score rated by its users and customers.
Intelex Pricing Plans
Intelex has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Intelex?
Small Businesses
Medium Businesses
Large Enterprises
Intelex Customer Satisfaction (CSAT)
Intelex Customer Satisfaction (CSAT) Score
40 / 100
Intelex has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Intelex Customer Service
3.2/5
Intelex has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Intelex's Customer Service
Address
905 King Street West, Toronto, KS M6K 3G9 Canada
Website
http://www.intelex.com
Phone Number
4165996867
Intelex as an Employer
4.1/5
Intelex has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Intelex scored a 6 for Net Promoter Score and a 53 for Employee Net Promoter Score. NPS gauges how likely a customer of Intelex would recommend the brand to a friend. ENPS measures how likely Intelex employees would recommend working at Intelex to a friend.
Net Promoter Score
6
NPS Score
| 43% | Promoters |
|---|---|
| 20% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
53
eNPS Score
| 61% | Promoters |
|---|---|
| 31% | Passive |
| 8% | Detractors |
