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Sage
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About Sage's Brand

From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We’re writing our next chapter. Be part of it! Among its major competitors, Sage is ranked in 5th place for NPS while CA Technologies is 1st, and Xero Inc is 2nd. Overall, Sage has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $1.87B

Brand at a Glance

100%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.9/5
Customer Service

Sage Ranking

Sage NPS

Sage's Net Promoter Score (NPS) is a 17 with 54% Promoters, 9% Passives, and 37% Detractors. Net Promoter Score tracks whether Sage's customers would recommend using the product based on a scale of -100 to 100.

Sage Overall NPS

17
NPS
54%Promoters
9%Passives
37%Detractors
Sage Overall NPS

Sage NPS Trend

-100
-50
0
50
100
Aug 2020
14
Aug 202014
Jan 2022
16
Jan 202216
May 2022
18
May 202218

How Other Brands Compare

Sage is ranked #4 for NPS among its competitors. Xero Inc and Intuit come in first and second, with Blackbaud coming in at third. Among those competitors, it is the lowest valued company behind Intuit.

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Sage's Logo
Sage
Intuit's Logo
Intuit
Xero Inc's Logo
Xero Inc
Blackbaud's Logo
Blackbaud
Global Ranking#-#149#368#462
NPS17364532
Social Sentiment Calculated by analyzing social media and other online mentionsNeutral-NeutralNeutral
Valuation Updated every 24 hours for public companies$1.87B$112.73B-$3.45B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Sage NPS by Usage

Sage's NPS was rated the highest by customers who have used Sage's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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-100
-50
0
50
100
Less than 1 Year
-10
Less than 1 Year-10
1 to 2 Years
16
1 to 2 Years16
2 to 5 Years
17
2 to 5 Years17
5 to 10 Years
28
5 to 10 Years28

Sage NPS vs. Competitors

Compared to its competitors, Sage's NPS is rated right above Netsuite, and is preceded by Blackbaud.

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Sage Customer Reviews

What do you value most about this brand?
The experience that Sage offers
Review from Atlanta, GA / Male / Asian or Pacific Islander / 31-35

Sage Customer Loyalty

100%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

100% of Sage users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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100
100%
0
0%
Sage Customer Loyalty

Sage Customer Loyalty vs. Competitors

Compared to its competitors, Sage's Customer Loyalty score is rated right above Blackbaud, and is preceded by CA Technologies.

COMPANYCustomer Loyalty Score
CA Technologies100%
Sage100%
Blackbaud87%
Xero Inc80%
Intuit80%
Netsuite74%
ExactN/A

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Sage Product Quality

3.8/5

Sage has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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Sage Product Information

Sage serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Sage supports iOS and Web devices and offers products for small and medium sized businesses.

Sage’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Sage's product the highest. Reviewers from the Manufacturing and Machinery industry rated Sage the lowest at 3.4.

Website
http://www.sage.com/
Company Size
10,000+ Employees

Industry

Tech
Business Services
Enterprise
SaaS

Languages Supported

English
French

Quick Insights into Sage Product Quality

Sage's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Philanthropy industry.

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Ranked Sage Product Quality the Highest

Banking and Financial Services
4.3
1 to 2 Years
4.1

Ranked Sage Product Quality the Lowest

Philanthropy
3.4

Sage Product Quality Score by Usage

Sage's Product Quality score was rated 4.1 stars by customers who have used Sage's products/services for 1 to 2 Years.

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1 to 2 Years
4.1

Sage Product Quality Score by Industry

Sage's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Philanthropy industry customers.

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Tech
4.1
Accounting
3.9
Banking and Financial Services
4.3
Hospitality
4.2
Manufacturing and Machinery
3.4
Philanthropy
3.4
Real Estate
4.1
Retail
3.6

Sage Product Quality vs. Competitors

Compared to its competitors, Sage's Product Quality score is rated right above Netsuite, and is preceded by Intuit.

COMPANYProduct Quality Score
CA Technologies4.5/5
Xero Inc4.2/5
Blackbaud4/5
Intuit3.9/5
Sage3.8/5
Netsuite3.7/5
ExactN/A

Unlock Sage Product Quality vs. Competitors Data

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Xero Inc's Logo
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Intuit's Logo
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Sage Pricing

Sage ROI & Value For Money

3.6/5

Sage has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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Sage Pricing Plans

Sage has a pricing structure that accommodates small and medium businesses.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Manufacturing and Machinery industry think that they had the lowest ROI from Sage.

Who Uses Sage?

Small Businesses
Medium Businesses

Quick Insights into Sage ROI

Sage's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers from the Manufacturing and Machinery industry.

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Ranked Sage ROI the Highest

Tech
4.1

Ranked Sage ROI the Lowest

Manufacturing and Machinery
3.1

Sage ROI Score by Industry

Sage's ROI score was rated the highest by Tech industry customers, and the lowest by Manufacturing and Machinery industry customers.

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Tech
4.1
Accounting
3.6
Banking and Financial Services
3.6
Construction
3.6
Hospitality
3.8
Manufacturing and Machinery
3.1
Marketing, Advertising and Research
3.6
Real Estate
3.6
Retail
3.6
Food and Beverages
3.8

Sage Pricing vs. Competitors

Compared to its competitors, Sage's ROI score is rated right above Netsuite, and is preceded by Blackbaud.

COMPANYPricing Score
CA Technologies4.2/5
Xero Inc4.1/5
Intuit3.9/5
Blackbaud3.9/5
Sage3.6/5
Netsuite3.6/5
ExactN/A

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Sage Customer Satisfaction (CSAT)

Sage Customer Satisfaction (CSAT) Score

100 / 100

Sage has an overall Customer Satisfaction score of 100 rated by its users and customers.

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Very Satisfied100%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Sage Customer Satisfaction vs. Competitors

Compared to its competitors, Sage's Customer Satisfaction score is rated right above Blackbaud.

COMPANYCustomer Satisfaction (CSAT) Score
Sage100%
Blackbaud89%
Xero Inc78%
Intuit77%
Netsuite76%
CA Technologies0%
Exact0%

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Sage Customer Service

3.9/5

Sage has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Sage's Customer Service

Address

271 17th Street Northwest, Atlanta, GA 30363


Website

http://www.sage.com/


Phone Number

678-280-5205

Sage Customer Service vs. Competitors

Compared to its competitors, Sage's Customer Service score is rated right above Intuit, and is preceded by Blackbaud.

COMPANYCustomer Service Score
CA Technologies4.2/5
Xero Inc4.1/5
Blackbaud3.9/5
Sage3.9/5
Intuit3.8/5
Netsuite3.3/5
ExactN/A

Unlock Sage Customer Service vs. Competitors Data

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Xero Inc's Logo
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Netsuite's Logo
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Sage as an Employer

4.8/5

Sage has a 4.8/5 stars for its overall company culture rated by their employees

  Sage CEO
top
5%
CEO of Sage

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Sage scored a 17 for Net Promoter Score and a 64 for Employee Net Promoter Score. NPS gauges how likely a customer of Sage would recommend the brand to a friend. ENPS measures how likely Sage employees would recommend working at Sage to a friend.

Net Promoter Score

17
NPS Score
54%Promoters
9%Passive
37%Detractors

Employee Net Promoter Score

64
eNPS Score
73%Promoters
18%Passive
9%Detractors

Global Ranking Snapshot

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1
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Barry McCarthy
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2
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Ted Sarandos
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3
Costco  Costco CEO
W. Craig Jelinek
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4
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5
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Andy Jassy
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6
Apple  Apple CEO
Timothy Cook
Tech
7
Nike  Nike CEO
John Donahoe
Fashion and Beauty