20
NPS
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Sage
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About Sage's Brand
We make life easier for small and medium-sized businesses with AI-powered software. From automating invoices to supplying business insights, our technology removes friction for millions of people worldwide. Among its major competitors, Sage is ranked in 3rd place for NPS while Xero Inc is 1st, and Microsoft is 2nd. Overall, Sage has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $1.87B
Brand at a Glance
67%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Sage Ranking
- #3 / 4 of its competitors
Sage NPS
Sage's Net Promoter Score (NPS) is a 20 with 56% Promoters, 8% Passives, and 36% Detractors. Net Promoter Score tracks whether Sage's customers would recommend using the product based on a scale of -100 to 100.
Sage Overall NPS
| 56% | Promoters |
|---|---|
| 8% | Passives |
| 36% | Detractors |
Sage NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 18 | May 2022 | 18 |
Jul 2022 18 | Jul 2022 | 18 |
Sep 2022 15 | Sep 2022 | 15 |
Oct 2022 17 | Oct 2022 | 17 |
Jan 2023 17 | Jan 2023 | 17 |
May 2023 19 | May 2023 | 19 |
Sep 2023 17 | Sep 2023 | 17 |
Oct 2023 19 | Oct 2023 | 19 |
Nov 2023 19 | Nov 2023 | 19 |
Feb 2024 19 | Feb 2024 | 19 |
Sep 2025 19 | Sep 2025 | 19 |
Dec 2025 20 | Dec 2025 | 20 |
How Other Brands Compare
Sage is ranked third for NPS among its competitors. Xero Inc and Microsoft come in first and second, with Intuit coming in at #4. Among those competitors, it is the lowest valued company behind Microsoft.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sage NPS by Gender
Sage's NPS was rated 60 by Male customers on Comparably.
Male
60
Sage's NPS was rated 60 by Male customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Female
N/A
Sage's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Sage NPS by Usage
Sage's NPS was rated the highest by customers who have used Sage's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -10 | Less than 1 Year | -10 |
1 to 2 Years 7 | 1 to 2 Years | 7 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
5 to 10 Years 37 | 5 to 10 Years | 37 |
Sage Customer Reviews
Out of the 2 Sage customer reviews 2 were positive and 0 were constructive. Sage customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Sage Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Sage users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sage Customer Loyalty Score by Gender
Sage's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
Sage Customer Loyalty Score by Industry
Sage's Customer Loyalty score was rated 78% by Tech industry customers.
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Sage Customer Loyalty vs. Competitors
Compared to its competitors, Sage's Customer Loyalty score is rated right above Exact, and is preceded by CA Technologies.
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Sage Product Quality
3.6/5
Sage has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Sage Product Information
Sage serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Sage supports iOS and Web devices and offers products for small and medium sized businesses.
Sage’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Sage's product the highest. Reviewers from the Manufacturing and Machinery industry rated Sage the lowest at 3.4.
- Website
- http://www.sage.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Enterprise
SaaS
Languages Supported
English
French
Quick Insights into Sage Product Quality
Sage's Product Quality score was rated highest by customers who have used Sage's products/services for 2 to 5 Years, and rated lowest by customers who have used Sage's products/services for 1 to 2 Years.
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Ranked Sage Product Quality the Highest
Ranked Sage Product Quality the Lowest
Sage Product Quality Score by Gender
Sage's Product Quality score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Sage Product Quality Score by Usage
Sage's Product Quality score was rated the highest by customers who have used Sage's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Sage Product Quality Score by Industry
Sage's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Philanthropy industry customers.
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Sage Product Quality vs. Competitors
Compared to its competitors, Sage's Product Quality score is rated right above Netsuite, and is preceded by Microsoft.
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VS
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Sage Pricing
Sage ROI & Value For Money
3.5/5
Sage has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Sage Pricing Plans
Sage has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Food and Beverages industry. The users from the Manufacturing and Machinery industry think that they had the lowest ROI from Sage.
Who Uses Sage?
Small Businesses
Medium Businesses
Quick Insights into Sage ROI
Sage's ROI score was rated highest by customers from the Food and Beverages industry, and rated lowest by customers from the Manufacturing and Machinery industry.
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Ranked Sage ROI the Highest
Ranked Sage ROI the Lowest
Sage ROI Score by Gender
Sage's ROI score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Sage ROI Score by Industry
Sage's ROI score was rated the highest by Food and Beverages industry customers, and the lowest by Manufacturing and Machinery industry customers.
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Sage Pricing vs. Competitors
Compared to its competitors, Sage's ROI score is rated right above CA Technologies, and is preceded by Microsoft.
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VS
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Sage Customer Satisfaction (CSAT)
Sage Customer Satisfaction (CSAT) Score
60 / 100
Sage has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
30%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sage Customer Satisfaction
Sage's Customer Satisfaction score was rated highest by Male customers.
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Ranked Sage Customer Satisfaction the Highest
Sage Customer Satisfaction Score by Gender
Sage's Customer Satisfaction score was rated 80 by Male customers on Comparably.
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80 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Sage Customer Satisfaction Score by Industry
Sage's Customer Satisfaction score was rated 75 points by Tech industry customers.
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}Sage Customer Satisfaction vs. Competitors
Compared to its competitors, Sage's Customer Satisfaction score is rated right above Netsuite, and is preceded by Xero Inc.
Unlock Sage Customer Satisfaction vs. Competitors Data
VS
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Sage Customer Service
3.6/5
Sage has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Sage's Customer Service
Address
Atlanta, GA 30363
Website
http://www.sage.com/
Phone Number
678-280-5205
Sage's Social Links
Quick Insights into Sage Customer Service
Sage's Customer Service score was rated highest by Male customers.
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Ranked Sage Customer Service the Highest
Sage Customer Service Score by Gender
Sage's Customer Service score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Sage Customer Service Score by Industry
Sage's Customer Service score was rated 3.7 stars by Tech industry customers.
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Sage Customer Service vs. Competitors
Compared to its competitors, Sage's Customer Service score is rated right above CA Technologies, and is preceded by Microsoft.
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VS
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Sage as an Employer
4.8/5
Sage has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Sage scored a 20 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of Sage would recommend the brand to a friend. ENPS measures how likely Sage employees would recommend working at Sage to a friend.
Net Promoter Score
20
NPS Score
| 56% | Promoters |
|---|---|
| 8% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 74% | Promoters |
|---|---|
| 18% | Passive |
| 8% | Detractors |
