17
NPS
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Sage
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About Sage's Brand
From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We’re writing our next chapter. Be part of it! Among its major competitors, Sage is ranked in 5th place for NPS while CA Technologies is 1st, and Xero Inc is 2nd. Overall, Sage has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $1.87B
Brand at a Glance
100%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.9/5
Customer Service
Sage Ranking
- #4 / 4 of its competitors
Sage NPS
Sage's Net Promoter Score (NPS) is a 17 with 54% Promoters, 9% Passives, and 37% Detractors. Net Promoter Score tracks whether Sage's customers would recommend using the product based on a scale of -100 to 100.
Sage Overall NPS
| 54% | Promoters |
|---|---|
| 9% | Passives |
| 37% | Detractors |
Sage NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 14 | Aug 2020 | 14 |
Jan 2022 16 | Jan 2022 | 16 |
May 2022 18 | May 2022 | 18 |
How Other Brands Compare
Sage is ranked #4 for NPS among its competitors. Xero Inc and Intuit come in first and second, with Blackbaud coming in at third. Among those competitors, it is the lowest valued company behind Intuit.
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What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sage NPS by Usage
Sage's NPS was rated the highest by customers who have used Sage's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -10 | Less than 1 Year | -10 |
1 to 2 Years 16 | 1 to 2 Years | 16 |
2 to 5 Years 17 | 2 to 5 Years | 17 |
5 to 10 Years 28 | 5 to 10 Years | 28 |
Sage NPS vs. Competitors
Compared to its competitors, Sage's NPS is rated right above Netsuite, and is preceded by Blackbaud.
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Sage Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Sage users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sage Customer Loyalty vs. Competitors
Compared to its competitors, Sage's Customer Loyalty score is rated right above Blackbaud, and is preceded by CA Technologies.
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Sage Product Quality
3.8/5
Sage has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Sage Product Information
Sage serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Sage supports iOS and Web devices and offers products for small and medium sized businesses.
Sage’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Sage's product the highest. Reviewers from the Manufacturing and Machinery industry rated Sage the lowest at 3.4.
- Website
- http://www.sage.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Enterprise
SaaS
Languages Supported
English
French
Quick Insights into Sage Product Quality
Sage's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Philanthropy industry.
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Ranked Sage Product Quality the Highest
Ranked Sage Product Quality the Lowest
Sage Product Quality Score by Usage
Sage's Product Quality score was rated 4.1 stars by customers who have used Sage's products/services for 1 to 2 Years.
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Sage Product Quality Score by Industry
Sage's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Philanthropy industry customers.
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Sage Product Quality vs. Competitors
Compared to its competitors, Sage's Product Quality score is rated right above Netsuite, and is preceded by Intuit.
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Sage Pricing
Sage ROI & Value For Money
3.6/5
Sage has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Sage Pricing Plans
Sage has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Manufacturing and Machinery industry think that they had the lowest ROI from Sage.
Who Uses Sage?
Small Businesses
Medium Businesses
Quick Insights into Sage ROI
Sage's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers from the Manufacturing and Machinery industry.
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Ranked Sage ROI the Highest
Ranked Sage ROI the Lowest
Sage ROI Score by Industry
Sage's ROI score was rated the highest by Tech industry customers, and the lowest by Manufacturing and Machinery industry customers.
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Sage Pricing vs. Competitors
Compared to its competitors, Sage's ROI score is rated right above Netsuite, and is preceded by Blackbaud.
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Sage Customer Satisfaction (CSAT)
Sage Customer Satisfaction (CSAT) Score
100 / 100
Sage has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sage Customer Satisfaction vs. Competitors
Compared to its competitors, Sage's Customer Satisfaction score is rated right above Blackbaud.
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Sage Customer Service
3.9/5
Sage has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Sage's Customer Service
Address
271 17th Street Northwest, Atlanta, GA 30363
Website
http://www.sage.com/
Phone Number
678-280-5205
Sage's Social Links
Sage Customer Service vs. Competitors
Compared to its competitors, Sage's Customer Service score is rated right above Intuit, and is preceded by Blackbaud.
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Sage as an Employer
4.8/5
Sage has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Sage scored a 17 for Net Promoter Score and a 64 for Employee Net Promoter Score. NPS gauges how likely a customer of Sage would recommend the brand to a friend. ENPS measures how likely Sage employees would recommend working at Sage to a friend.
Net Promoter Score
17
NPS Score
| 54% | Promoters |
|---|---|
| 9% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
64
eNPS Score
| 73% | Promoters |
|---|---|
| 18% | Passive |
| 9% | Detractors |
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