73
NPS
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Osmosis is ranked #67 in Health and Wellness Brands
Osmosis is ranked #67 in Health and Wellness Brands
About Osmosis' Brand
Osmosis from Elsevier empowers millions of clinicians & caregivers around the world with the best learning experience possible. Everyone who cares for someone learns by Osmosis. Osmosis’s brand is ranked #773 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Osmosis. When compared to other organizations within the Health and Wellness industry, Osmosis is ranked #67.
Brand at a Glance
94%
Customer Loyalty
4.5/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
Osmosis Ranking
- #773 in Global Best Brands
- #67 in Health and Wellness
Osmosis NPS
Osmosis's Net Promoter Score (NPS) is a 73 with 83% Promoters, 7% Passives, and 10% Detractors. Net Promoter Score tracks whether Osmosis's customers would recommend using the product based on a scale of -100 to 100.
Osmosis Overall NPS
| 83% | Promoters |
|---|---|
| 7% | Passives |
| 10% | Detractors |
Osmosis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 63 | Sep 2020 | 63 |
Oct 2020 71 | Oct 2020 | 71 |
Nov 2020 75 | Nov 2020 | 75 |
Dec 2020 80 | Dec 2020 | 80 |
Jan 2021 80 | Jan 2021 | 80 |
Feb 2021 73 | Feb 2021 | 73 |
Mar 2021 75 | Mar 2021 | 75 |
Apr 2021 76 | Apr 2021 | 76 |
May 2021 76 | May 2021 | 76 |
Jul 2021 70 | Jul 2021 | 70 |
Jun 2022 72 | Jun 2022 | 72 |
Jan 2025 71 | Jan 2025 | 71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Osmosis NPS by Gender
Male customers rated Osmosis's NPS 29 points higher than Female customers.
Male
89
Osmosis's NPS was rated 89 by Male customers on Comparably.
89%
Promoters
11%
Passives
0%
Detractors
Female
60
Osmosis's NPS was rated 60 by Female customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Osmosis NPS by Age
Osmosis's NPS was rated 91 points by customers ages 18-25 on Comparably.
Osmosis NPS by Usage
Osmosis's NPS was rated the highest by customers who have used Osmosis's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 80 | Less than 1 Year | 80 |
1 to 2 Years 60 | 1 to 2 Years | 60 |
Osmosis NPS vs Companies in Health and Wellness
In the Health and Wellness industry, Osmosis's NPS is rated right above Headspace.
| COMPANY | NPS Score | |
|---|---|---|
 | Osmosis | 73 |
 | Headspace | 41 |
 | Glossier | 38 |
 | Colgate Palmolive | 36 |
 | Peloton | 31 |
 | Johnson & Johnson | 26 |
 | Philips | 18 |
 | CVS Health | 18 |
 | WW (formally Weight Watchers) | -11 |
Osmosis Customer Reviews
Out of the 2 Osmosis customer reviews 2 were positive and 0 were constructive. Osmosis customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Osmosis Customer Loyalty
94%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
94% of Osmosis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Osmosis Customer Loyalty Score by Gender
Osmosis's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
Osmosis Customer Loyalty Score by Age
Osmosis's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Osmosis Customer Loyalty Score by Usage
Osmosis's Customer Loyalty score was rated 100% by customers who have used Osmosis's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Osmosis Customer Loyalty Score by Industry
Osmosis's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.
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Customer Loyalty for Other Health and Wellness Brands
In the Health and Wellness industry, Osmosis's Customer Loyalty score is rated right above Colgate Palmolive.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Osmosis | 94% |
| Colgate Palmolive | 85% |
| Peloton | 82% |
| Headspace | 82% |
| CVS Health | 80% |
| Johnson & Johnson | 79% |
| Glossier | 77% |
| Philips | 76% |
| WW (formally Weight Watchers) | 73% |
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Osmosis Product Quality
4.5/5
Osmosis has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Osmosis Product Information
Osmosis’s product quality score is a 4.5 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Osmosis's product the highest.
- Website
- https://www.osmosis.org/
- Company Size
- 11-50 Employees
Industry
Tech
Education
Healthcare
SaaS
Quick Insights into Osmosis Product Quality
Osmosis's Product Quality score was rated highest by customers who have used Osmosis's products/services for Less than 1 Year, and rated lowest by customers who have used Osmosis's products/services for 1 to 2 Years.
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Ranked Osmosis Product Quality the Highest
Ranked Osmosis Product Quality the Lowest
Osmosis Product Quality Score by Gender
Male customers rated Osmosis's Product Quality score 0.2 stars higher than Female customers.
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Male
4.8/5
Female
4.6/5
Osmosis Product Quality Score by Age
Osmosis's Product Quality score was rated 4.7 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
Osmosis Product Quality Score by Usage
Osmosis's Product Quality score was rated the highest by customers who have used Osmosis's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Osmosis Product Quality Score by Industry
Osmosis's Product Quality score was rated 4.7 stars by Healthcare, Hospitals and Medicine industry customers.
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Product Quality for Other Health and Wellness Brands
In the Health and Wellness industry, Osmosis's Product Quality score is rated right above Headspace.
| COMPANY | Product Quality Score | |
|---|---|---|
| Osmosis | 4.5/5 |
| Headspace | 4.3/5 |
| Glossier | 4.3/5 |
| Colgate Palmolive | 4.2/5 |
| Peloton | 4/5 |
| Johnson & Johnson | 4/5 |
| Philips | 3.8/5 |
| CVS Health | 3.5/5 |
| WW (formally Weight Watchers) | 3.1/5 |
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Osmosis Pricing
Osmosis ROI & Value For Money
4/5
Osmosis has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Osmosis Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Osmosis ROI
Osmosis's ROI score was rated highest by customers who have used Osmosis's products/services for Less than 1 Year, and rated lowest by Female customers.
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Ranked Osmosis ROI the Highest
Ranked Osmosis ROI the Lowest
Osmosis ROI Score by Gender
Male customers rated Osmosis's ROI score 0.9 stars higher than Female customers.
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Male
4.4/5
Female
3.5/5
Osmosis ROI Score by Age
Osmosis's ROI score was rated 4.2 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Osmosis.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
Osmosis ROI Score by Usage
Osmosis's ROI score was rated the highest by customers who have used Osmosis's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Osmosis ROI Score by Industry
Osmosis's ROI score was rated 4 stars by Healthcare, Hospitals and Medicine industry customers.
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ROI for Other Health and Wellness Brands
In the Health and Wellness industry, Osmosis's ROI score is rated right above Peloton.
| COMPANY | Pricing Score | |
|---|---|---|
| Osmosis | 4/5 |
| Peloton | 4/5 |
| Colgate Palmolive | 4/5 |
| Headspace | 3.9/5 |
| Glossier | 3.9/5 |
| Johnson & Johnson | 3.9/5 |
| Philips | 3.6/5 |
| CVS Health | 3.4/5 |
| WW (formally Weight Watchers) | 2.8/5 |
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Osmosis Customer Satisfaction (CSAT)
Osmosis Customer Satisfaction (CSAT) Score
67 / 100
Osmosis has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Customer Satisfaction for Other Health and Wellness Brands
In the Health and Wellness industry, Osmosis's Customer Satisfaction score is rated right above Peloton, and is preceded by CVS Health.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Headspace | 84% |
| Colgate Palmolive | 83% |
| Glossier | 79% |
| Johnson & Johnson | 78% |
| Philips | 74% |
| CVS Health | 68% |
| Osmosis | 67% |
| Peloton | 63% |
| WW (formally Weight Watchers) | 46% |
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Osmosis Customer Service
4.2/5
Osmosis has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Osmosis's Customer Service
Address
PO Box 228, Kaysville, UT 84037
Website
https://www.osmosis.org/
Phone Number
(800) 650-2692
Osmosis's Social Links
Quick Insights into Osmosis Customer Service
Osmosis's Customer Service score was rated highest by customers who have used Osmosis's products/services for Less than 1 Year, and rated lowest by Female customers.
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Ranked Osmosis Customer Service the Highest
Ranked Osmosis Customer Service the Lowest
Osmosis Customer Service Score by Gender
Male customers rated Osmosis's Customer Service score 0.4 stars higher than Female customers.
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Male
4.5/5
Female
4.1/5
Osmosis Customer Service Score by Age
Osmosis's Customer Service score was rated 4.2 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
Osmosis Customer Service Score by Usage
Osmosis's Customer Service score was rated the highest by customers who have used Osmosis's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Osmosis Customer Service Score by Industry
Osmosis's Customer Service score was rated 4.4 stars by Healthcare, Hospitals and Medicine industry customers.
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Customer Service for Other Health and Wellness Brands
In the Health and Wellness industry, Osmosis's Customer Service score is rated right above Glossier.
| COMPANY | Customer Service Score | |
|---|---|---|
| Osmosis | 4.2/5 |
| Glossier | 4.2/5 |
| Peloton | 4/5 |
| Colgate Palmolive | 4/5 |
| Johnson & Johnson | 4/5 |
| Headspace | 3.9/5 |
| Philips | 3.7/5 |
| CVS Health | 3.7/5 |
| WW (formally Weight Watchers) | 3/5 |
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Osmosis as an Employer
4.6/5
Osmosis has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Osmosis scored a 73 for Net Promoter Score and a 87 for Employee Net Promoter Score. NPS gauges how likely a customer of Osmosis would recommend the brand to a friend. ENPS measures how likely Osmosis employees would recommend working at Osmosis to a friend.
Net Promoter Score
73
NPS Score
| 83% | Promoters |
|---|---|
| 7% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
87
eNPS Score
| 88% | Promoters |
|---|---|
| 11% | Passive |
| 1% | Detractors |
Global Ranking Snapshot
Osmosis is ranked #773 in the Global Top 100 Brands. It ranks just behind Braum's and just ahead of Boehringer Ingelheim.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
771 |  | Tanium |  | Orion Hindawi | Tech |
772 |  | Braum's |  | Drew Braum | Food and Beverages |
773 | | Osmosis | | Shiv Gaglani, MBA | Health and Wellness |
774 |  | Boehringer Ingelheim |  | Hubertus von Baumbach | Health and Wellness |
775 |  | CooperVision |  | Daniel McBride | Health and Wellness |
776 |  | Protiviti |  | Joseph Tarantino | Business and Consumer Services |
777 |  | Newsela |  | Pep Carrera | Tech |
Health and Wellness Ranking Snapshot
Osmosis is ranked #67 in the Health and Wellness Industry. It ranks just behind GoodRx and just ahead of Boehringer Ingelheim.
| RANK | COMPANY | Location | |
|---|---|---|---|
65 |  | Melaleuca | Idaho Falls, ID |
66 |  | GoodRx | Santa Monica, CA |
67 | | Osmosis | Kaysville, UT |
68 | | Boehringer Ingelheim | Ridgefield, CT |
69 | | CooperVision | Fairport, NY |
70 |  | Flatiron Health | York, NY |
71 |  | Bodybuilding.com | Meridian, ID |
