
GoodRx believes prescription drugs should be affordable and convenient for everyone. GoodRx’s brand is ranked #763 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of GoodRx. When compared to other organizations within the Health and Wellness industry, GoodRx is ranked #66. Among its major competitors, GoodRx is ranked in 1st place for NPS while NimbleRx is 2nd, and China Jo-Jo Drugstores is 3rd. Overall, GoodRx has a neutral social sentiment, when analyzing social media channels and online mentions.
GoodRx's Net Promoter Score (NPS) is a 46 with 65% Promoters, 16% Passives, and 19% Detractors. Net Promoter Score tracks whether GoodRx's customers would recommend using the product based on a scale of -100 to 100.
| 65% | Promoters |
|---|---|
| 16% | Passives |
| 19% | Detractors |
| Summary | Date | Score |
|---|---|---|
Feb 2024 48 | Feb 2024 | 48 |
Mar 2024 48 | Mar 2024 | 48 |
Apr 2024 48 | Apr 2024 | 48 |
Jul 2024 48 | Jul 2024 | 48 |
Dec 2024 48 | Dec 2024 | 48 |
Feb 2025 46 | Feb 2025 | 46 |
Mar 2025 46 | Mar 2025 | 46 |
Jul 2025 46 | Jul 2025 | 46 |
Sep 2025 46 | Sep 2025 | 46 |
Nov 2025 47 | Nov 2025 | 47 |
Dec 2025 47 | Dec 2025 | 47 |
Jan 2026 47 | Jan 2026 | 47 |
GoodRx is ranked first for NPS among its competitors. NimbleRx and China Jo-Jo Drugstores come in second and third, with FSAstore.com coming in at #4.
![]() GoodRx | ![]() NimbleRx | ![]() China Jo-Jo Drugstores | ![]() FSAstore.com | |
| Global Ranking | #763 | #- | #- | #- |
| NPS | 46 | -100 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $85.00M | $48.43M | - |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Male customers rated GoodRx's NPS 24 points higher than Female customers.
GoodRx's NPS was rated 66 by Male customers on Comparably.
GoodRx's NPS was rated 42 by Female customers on Comparably.
GoodRx's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 52 | Caucasian | 52 |
African American/Black 80 | African American/Black | 80 |
Asian or Pacific Islander 80 | Asian or Pacific Islander | 80 |
Other 0 | Other | 0 |
GoodRx's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
GoodRx's NPS was rated the highest by customers who have used GoodRx's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 46 | Less than 1 Year | 46 |
1 to 2 Years 21 | 1 to 2 Years | 21 |
2 to 5 Years 56 | 2 to 5 Years | 56 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
Over 10 Years 83 | Over 10 Years | 83 |
Compared to its competitors, GoodRx's NPS is rated right above China Jo-Jo Drugstores.
| COMPANY | NPS Score | |
|---|---|---|
![]() | GoodRx | 46 |
![]() | China Jo-Jo Drugstores | N/A |
![]() | FSAstore.com | N/A |
![]() | NimbleRx | -100 |
In the Health and Wellness industry, GoodRx's NPS is rated right above Headspace.
| COMPANY | NPS Score | |
|---|---|---|
![]() | GoodRx | 46 |
![]() | Headspace | 41 |
![]() | Glossier | 38 |
![]() | Colgate Palmolive | 36 |
![]() | Peloton | 31 |
![]() | Johnson & Johnson | 26 |
![]() | Philips | 18 |
![]() | CVS Health | 18 |
![]() | WW (formally Weight Watchers) | -11 |
Out of the 8 GoodRx customer reviews 8 were positive and 0 were constructive. GoodRx customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of GoodRx users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Male customers rated GoodRx's Customer Loyalty score 2% higher than Female customers.
GoodRx's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
GoodRx's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
31-35 55% | 31-35 | 55% |
36-40 73% | 36-40 | 73% |
41-45 82% | 41-45 | 82% |
46-50 70% | 46-50 | 70% |
51-55 78% | 51-55 | 78% |
56-60 40% | 56-60 | 40% |
61-65 90% | 61-65 | 90% |
66+ 90% | 66+ | 90% |
GoodRx's Customer Loyalty score was rated the highest by customers who have used GoodRx's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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GoodRx's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Compared to its competitors, GoodRx's Customer Loyalty score is rated right above NimbleRx.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | GoodRx | 77% |
![]() | NimbleRx | 10% |
![]() | China Jo-Jo Drugstores | N/A |
![]() | FSAstore.com | N/A |
In the Health and Wellness industry, GoodRx's Customer Loyalty score is rated right above Glossier, and is preceded by Johnson & Johnson.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Colgate Palmolive | 85% |
![]() | Peloton | 82% |
![]() | Headspace | 82% |
![]() | CVS Health | 80% |
![]() | Johnson & Johnson | 79% |
![]() | GoodRx | 77% |
![]() | Glossier | 77% |
![]() | Philips | 76% |
![]() | WW (formally Weight Watchers) | 73% |
GoodRx has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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GoodRx’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated GoodRx's product the highest. Reviewers from the Banking and Financial Services industry rated GoodRx the lowest at 3.5.
GoodRx's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers ages 31-35.
Male customers rated GoodRx's Product Quality score 0.3 stars higher than Female customers.
GoodRx's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 4.8 | Asian or Pacific Islander | 4.8 |
Other 3 | Other | 3 |
GoodRx's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
31-35 2.7 | 31-35 | 2.7 |
36-40 3.7 | 36-40 | 3.7 |
41-45 4.6 | 41-45 | 4.6 |
46-50 5 | 46-50 | 5 |
51-55 4.7 | 51-55 | 4.7 |
56-60 2.9 | 56-60 | 2.9 |
61-65 4.6 | 61-65 | 4.6 |
66+ 4.6 | 66+ | 4.6 |
GoodRx's Product Quality score was rated the highest by customers who have used GoodRx's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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GoodRx's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
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Compared to its competitors, GoodRx's Product Quality score is rated right above NimbleRx.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | GoodRx | 4.1/5 |
![]() | NimbleRx | 1.5/5 |
![]() | China Jo-Jo Drugstores | N/A |
![]() | FSAstore.com | N/A |
In the Health and Wellness industry, GoodRx's Product Quality score is rated right above Peloton, and is preceded by Colgate Palmolive.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Headspace | 4.3/5 |
![]() | Glossier | 4.3/5 |
![]() | Colgate Palmolive | 4.2/5 |
![]() | GoodRx | 4.1/5 |
![]() | Peloton | 4/5 |
![]() | Johnson & Johnson | 4/5 |
![]() | Philips | 3.8/5 |
![]() | CVS Health | 3.5/5 |
![]() | WW (formally Weight Watchers) | 3.1/5 |
GoodRx has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from GoodRx.
GoodRx's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by Other customers.
Male customers rated GoodRx's ROI score 0.1 stars higher than Female customers.
GoodRx's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 2.9 | Other | 2.9 |
GoodRx's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
| Summary | Age | Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
31-35 3.5 | 31-35 | 3.5 |
36-40 4.1 | 36-40 | 4.1 |
41-45 4.5 | 41-45 | 4.5 |
46-50 4.1 | 46-50 | 4.1 |
51-55 4.7 | 51-55 | 4.7 |
56-60 3 | 56-60 | 3 |
61-65 4.5 | 61-65 | 4.5 |
66+ 4.5 | 66+ | 4.5 |
GoodRx's ROI score was rated the highest by customers who have used GoodRx's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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GoodRx's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Compared to its competitors, GoodRx's ROI score is rated right above NimbleRx.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | GoodRx | 4.1/5 |
![]() | NimbleRx | 1.5/5 |
![]() | China Jo-Jo Drugstores | N/A |
![]() | FSAstore.com | N/A |
In the Health and Wellness industry, GoodRx's ROI score is rated right above Peloton.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | GoodRx | 4.1/5 |
![]() | Peloton | 4/5 |
![]() | Colgate Palmolive | 4/5 |
![]() | Headspace | 3.9/5 |
![]() | Glossier | 3.9/5 |
![]() | Johnson & Johnson | 3.9/5 |
![]() | Philips | 3.6/5 |
![]() | CVS Health | 3.4/5 |
![]() | WW (formally Weight Watchers) | 2.8/5 |
GoodRx has an overall Customer Satisfaction score of 73 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GoodRx's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers ages 56-60.
Male customers rated GoodRx's Customer Satisfaction score 19 points higher than Female customers.
Very Satisfied | 67% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 13% |
Very Satisfied | 43% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 11% | |
Very Dissatisfied | 14% |
GoodRx's Customer Satisfaction (CSAT) score was rated 79% according to Caucasian users and customers.
GoodRx's Customer Satisfaction (CSAT) score was rated 60% according to African American/Black users and customers.
GoodRx's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
GoodRx's Customer Satisfaction (CSAT) score was rated 60% according to Other users and customers.
GoodRx's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 80% | |||||||||||||||
| 36-40 | 75% | |||||||||||||||
| 41-45 | 67% | |||||||||||||||
| 56-60 | 25% | |||||||||||||||
| 61-65 | 75% | |||||||||||||||
| 66+ | 93% |
GoodRx's Customer Satisfaction score was rated the highest by customers who have used GoodRx's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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GoodRx's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Compared to its competitors, GoodRx's Customer Satisfaction score is rated right above NimbleRx.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | GoodRx | 73% |
![]() | NimbleRx | 0% |
![]() | China Jo-Jo Drugstores | 0% |
![]() | FSAstore.com | 0% |
In the Health and Wellness industry, GoodRx's Customer Satisfaction score is rated right above CVS Health, and is preceded by Philips.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Headspace | 84% |
![]() | Colgate Palmolive | 83% |
![]() | Glossier | 79% |
![]() | Johnson & Johnson | 78% |
![]() | Philips | 74% |
![]() | GoodRx | 73% |
![]() | CVS Health | 68% |
![]() | Peloton | 63% |
![]() | WW (formally Weight Watchers) | 46% |
GoodRx has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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2701 W. Olympic Blvd, Santa Monica, CA 90404
http://www.goodrx.com
18887992553
GoodRx's Customer Service score was rated highest by customers ages 46-50, and rated lowest by customers ages 56-60.
Male customers rated GoodRx's Customer Service score 0.1 stars higher than Female customers.
GoodRx's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
African American/Black 4.7 | African American/Black | 4.7 |
Asian or Pacific Islander 4.8 | Asian or Pacific Islander | 4.8 |
Other 2.7 | Other | 2.7 |
GoodRx's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
31-35 3.7 | 31-35 | 3.7 |
36-40 4.1 | 36-40 | 4.1 |
41-45 4.3 | 41-45 | 4.3 |
46-50 5 | 46-50 | 5 |
51-55 4.5 | 51-55 | 4.5 |
56-60 2.6 | 56-60 | 2.6 |
61-65 4.8 | 61-65 | 4.8 |
66+ 4.3 | 66+ | 4.3 |
GoodRx's Customer Service score was rated the highest by customers who have used GoodRx's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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GoodRx's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Compared to its competitors, GoodRx's Customer Service score is rated right above NimbleRx.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | GoodRx | 4.2/5 |
![]() | NimbleRx | 1.5/5 |
![]() | China Jo-Jo Drugstores | N/A |
![]() | FSAstore.com | N/A |
In the Health and Wellness industry, GoodRx's Customer Service score is rated right above Glossier.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | GoodRx | 4.2/5 |
![]() | Glossier | 4.2/5 |
![]() | Peloton | 4/5 |
![]() | Colgate Palmolive | 4/5 |
![]() | Johnson & Johnson | 4/5 |
![]() | Headspace | 3.9/5 |
![]() | Philips | 3.7/5 |
![]() | CVS Health | 3.7/5 |
![]() | WW (formally Weight Watchers) | 3/5 |
GoodRx has a 4.5/5 stars for its overall company culture rated by their employees






GoodRx scored a 46 for Net Promoter Score and a 38 for Employee Net Promoter Score. NPS gauges how likely a customer of GoodRx would recommend the brand to a friend. ENPS measures how likely GoodRx employees would recommend working at GoodRx to a friend.
| 65% | Promoters |
|---|---|
| 16% | Passive |
| 19% | Detractors |
| 63% | Promoters |
|---|---|
| 12% | Passive |
| 25% | Detractors |
GoodRx is ranked #763 in the Global Top 100 Brands. It ranks just behind Melaleuca and just ahead of L.L. Bean.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
761 | ![]() | BioFire Diagnostics | ![]() | Randy Rasmussen | Health and Wellness |
762 | ![]() | Melaleuca | ![]() | Frank VanderSloot | Health and Wellness |
763 | ![]() | GoodRx | ![]() | Doug Hirsch / Trevor Bezdek | Health and Wellness |
764 | ![]() | L.L. Bean | ![]() | Stephen Smith | Retail |
765 | ![]() | Wrigley | ![]() | Surinder Kumar | Consumer Goods |
766 | ![]() | Bank OZK | ![]() | George Gleason | Banking and Financial Services |
767 | ![]() | Syngenta | ![]() | J Fyrwald | Energy and Manufacturing |
GoodRx is ranked #66 in the Health and Wellness Industry. It ranks just behind Melaleuca and just ahead of Osmosis.
| RANK | COMPANY | Location | |
|---|---|---|---|
64 | ![]() | BioFire Diagnostics | Salt Lake City, UT |
65 | ![]() | Melaleuca | Idaho Falls, ID |
66 | ![]() | GoodRx | Santa Monica, CA |
67 | ![]() | Osmosis | Kaysville, UT |
68 | ![]() | Boehringer Ingelheim | Ridgefield, CT |
69 | ![]() | CooperVision | Fairport, NY |
70 | ![]() | Flatiron Health | York, NY |