47
NPS
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L.L. Bean is ranked #109 in Retail Brands
L.L. Bean is ranked #109 in Retail Brands
About L.L. Bean's Brand
"LL Bean is a is a privately held, family-owned company that specializes in clothing and outdoor recreation equipment." L.L. Bean’s brand is ranked #764 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of L.L. Bean. When compared to other organizations within the Retail industry, L.L. Bean is ranked #109. Among its major competitors, L.L. Bean is ranked in 3rd place for NPS while Patagonia is 1st, and IceBreaker is 2nd. Overall, L.L. Bean has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $817.15M
Brand at a Glance
88%
Customer Loyalty
4.3/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
L.L. Bean Ranking
- #109 in Retail
- #2 / 4 of its competitors
L.L. Bean NPS
L.L. Bean's Net Promoter Score (NPS) is a 47 with 67% Promoters, 13% Passives, and 20% Detractors. Net Promoter Score tracks whether L.L. Bean's customers would recommend using the product based on a scale of -100 to 100.
L.L. Bean Overall NPS
| 67% | Promoters |
|---|---|
| 13% | Passives |
| 20% | Detractors |
L.L. Bean NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 46 | Feb 2025 | 46 |
Mar 2025 46 | Mar 2025 | 46 |
Apr 2025 46 | Apr 2025 | 46 |
May 2025 45 | May 2025 | 45 |
Jun 2025 45 | Jun 2025 | 45 |
Jul 2025 47 | Jul 2025 | 47 |
Aug 2025 47 | Aug 2025 | 47 |
Sep 2025 45 | Sep 2025 | 45 |
Oct 2025 47 | Oct 2025 | 47 |
Nov 2025 47 | Nov 2025 | 47 |
Dec 2025 45 | Dec 2025 | 45 |
Jan 2026 47 | Jan 2026 | 47 |
How Other Brands Compare
L.L. Bean is ranked second for NPS among its competitors. Patagonia and DICK'S Sporting Goods come in first and third, with Cabela's coming in at #4. Among those competitors, it is the third most valued company behind DICK'S Sporting Goods.
 L.L. Bean |  Patagonia |  DICK'S Sporting Goods |  Cabela's | |
| Global Ranking | #764 | #163 | #244 | #428 |
| NPS | 47 | 60 | 31 | 5 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $817.15M | - | $1.88B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
L.L. Bean NPS by Gender
Female customers rated L.L. Bean's NPS 4 points higher than Male customers.
Male
41
L.L. Bean's NPS was rated 41 by Male customers on Comparably.
63%
Promoters
15%
Passives
22%
Detractors
Female
45
L.L. Bean's NPS was rated 45 by Female customers on Comparably.
65%
Promoters
15%
Passives
20%
Detractors
L.L. Bean NPS by Ethnicity
L.L. Bean's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 45 | Caucasian | 45 |
Hispanic or Latino 100 | Hispanic or Latino | 100 |
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander -14 | Asian or Pacific Islander | -14 |
Native American 34 | Native American | 34 |
Other 57 | Other | 57 |
L.L. Bean NPS by Age
L.L. Bean's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
L.L. Bean NPS by Usage
L.L. Bean's NPS was rated the highest by customers who have used L.L. Bean's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
1 to 2 Years 10 | 1 to 2 Years | 10 |
2 to 5 Years 45 | 2 to 5 Years | 45 |
5 to 10 Years 62 | 5 to 10 Years | 62 |
Over 10 Years 44 | Over 10 Years | 44 |
L.L. Bean NPS vs. Competitors
Compared to its competitors, L.L. Bean's NPS is rated right above DICK'S Sporting Goods, and is preceded by IceBreaker.
| COMPANY | NPS Score | |
|---|---|---|
| Patagonia | 60 |
 | IceBreaker | 50 |
| L.L. Bean | 47 |
| DICK'S Sporting Goods | 31 |
| Cabela's | 5 |
 | SmartWool | N/A |
 | Sportsmans Warehouse Holdings | -9 |
 | Rocky Brands | -28 |
 | Eddie Bauer | -37 |
L.L. Bean NPS vs Companies in Retail
In the Retail industry, L.L. Bean's NPS is rated right above Trader Joe's, and is preceded by Amazon.
| COMPANY | NPS Score | |
|---|---|---|
 | REI | 53 |
 | Costco | 50 |
 | Amazon | 49 |
| L.L. Bean | 47 |
 | Trader Joe's | 46 |
 | American Eagle Outfitters | 44 |
 | Bath & Body Works | 38 |
 | Target | 36 |
 | Chipotle | 16 |
L.L. Bean Customer Reviews
Out of the 67 L.L. Bean customer reviews 62 were positive and 5 were constructive. L.L. Bean customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
L.L. Bean Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of L.L. Bean users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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L.L. Bean Customer Loyalty Score by Gender
Female customers rated L.L. Bean's Customer Loyalty score 4% higher than Male customers.
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Male
89%
Yes
Female
93%
Yes
L.L. Bean Customer Loyalty Score by Ethnicity
L.L. Bean's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
% who answered "Yes"
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92
out of 100
Caucasian
100
out of 100
Hispanic or Latino
55
out of 100
African American/Black
74
out of 100
Asian or Pacific Islander
70
out of 100
Native American
100
out of 100
Other
L.L. Bean Customer Loyalty Score by Age
L.L. Bean's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
26-30 100% | 26-30 | 100% |
31-35 85% | 31-35 | 85% |
36-40 92% | 36-40 | 92% |
41-45 100% | 41-45 | 100% |
46-50 100% | 46-50 | 100% |
51-55 91% | 51-55 | 91% |
56-60 95% | 56-60 | 95% |
61-65 86% | 61-65 | 86% |
66+ 92% | 66+ | 92% |
L.L. Bean Customer Loyalty Score by Usage
L.L. Bean's Customer Loyalty score was rated the highest by customers who have used L.L. Bean's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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L.L. Bean Customer Loyalty Score by Industry
L.L. Bean's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Insurance industry customers.
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L.L. Bean Customer Loyalty vs. Competitors
Compared to its competitors, L.L. Bean's Customer Loyalty score is rated right above Sportsmans Warehouse Holdings.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| L.L. Bean | 88% |
| Sportsmans Warehouse Holdings | 85% |
| Patagonia | 81% |
| Cabela's | 79% |
| DICK'S Sporting Goods | 75% |
| Rocky Brands | 73% |
| Eddie Bauer | 71% |
| IceBreaker | 55% |
| SmartWool | N/A |
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Customer Loyalty for Other Retail Brands
In the Retail industry, L.L. Bean's Customer Loyalty score is rated right above REI, and is preceded by Amazon.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Costco | 89% |
| Amazon | 89% |
| L.L. Bean | 88% |
| REI | 87% |
| American Eagle Outfitters | 87% |
| Bath & Body Works | 87% |
| Trader Joe's | 86% |
| Target | 82% |
| Chipotle | 76% |
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L.L. Bean Product Quality
4.3/5
L.L. Bean has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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L.L. Bean Product Information
L.L. Bean’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Consumer Services industry rated L.L. Bean's product the highest. Reviewers from the Education industry rated L.L. Bean the lowest at 4.5.
- Website
- http://global.llbean.com/
- Company Size
- 1,001-5,000 Employees
Industry
Retail
Quick Insights into L.L. Bean Product Quality
L.L. Bean's Product Quality score was rated highest by customers ages 41-45, and rated lowest by African American/Black customers.
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Ranked L.L. Bean Product Quality the Highest
Ranked L.L. Bean Product Quality the Lowest
L.L. Bean Product Quality Score by Gender
Female customers rated L.L. Bean's Product Quality score 0.2 stars higher than Male customers.
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Male
4.2/5
Female
4.4/5
L.L. Bean Product Quality Score by Ethnicity
L.L. Bean's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Hispanic or Latino 5 | Hispanic or Latino | 5 |
African American/Black 2.9 | African American/Black | 2.9 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Native American 3.8 | Native American | 3.8 |
Other 4.3 | Other | 4.3 |
L.L. Bean Product Quality Score by Age
L.L. Bean's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 4.7 | 26-30 | 4.7 |
31-35 3.6 | 31-35 | 3.6 |
36-40 4.2 | 36-40 | 4.2 |
41-45 5 | 41-45 | 5 |
46-50 5 | 46-50 | 5 |
51-55 4.6 | 51-55 | 4.6 |
56-60 4.2 | 56-60 | 4.2 |
61-65 3.6 | 61-65 | 3.6 |
66+ 4.3 | 66+ | 4.3 |
L.L. Bean Product Quality Score by Usage
L.L. Bean's Product Quality score was rated the highest by customers who have used L.L. Bean's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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L.L. Bean Product Quality Score by Industry
L.L. Bean's Product Quality score was rated the highest by Consumer Services industry customers, and the lowest by Non-Profit industry customers.
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L.L. Bean Product Quality vs. Competitors
Compared to its competitors, L.L. Bean's Product Quality score is rated right above IceBreaker, and is preceded by Patagonia.
| COMPANY | Product Quality Score | |
|---|---|---|
| Patagonia | 4.5/5 |
| L.L. Bean | 4.3/5 |
| IceBreaker | 4.1/5 |
| DICK'S Sporting Goods | 3.8/5 |
| Sportsmans Warehouse Holdings | 3.6/5 |
| Cabela's | 3.4/5 |
| Eddie Bauer | 2.9/5 |
| Rocky Brands | 2.8/5 |
| SmartWool | N/A |
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Product Quality for Other Retail Brands
In the Retail industry, L.L. Bean's Product Quality score is rated right above Costco, and is preceded by REI.
| COMPANY | Product Quality Score | |
|---|---|---|
| REI | 4.3/5 |
| L.L. Bean | 4.3/5 |
| Costco | 4.3/5 |
| Amazon | 4.2/5 |
| Trader Joe's | 4.2/5 |
| American Eagle Outfitters | 4.2/5 |
| Bath & Body Works | 4.1/5 |
| Target | 4.1/5 |
| Chipotle | 3.8/5 |
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L.L. Bean Pricing
L.L. Bean ROI & Value For Money
3.9/5
L.L. Bean has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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L.L. Bean Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Fashion and Beauty industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from L.L. Bean.
Quick Insights into L.L. Bean ROI
L.L. Bean's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked L.L. Bean ROI the Highest
Ranked L.L. Bean ROI the Lowest
L.L. Bean ROI Score by Gender
Female customers rated L.L. Bean's ROI score 0.1 stars higher than Male customers.
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Male
3.8/5
Female
3.9/5
L.L. Bean ROI Score by Ethnicity
L.L. Bean's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Hispanic or Latino 4.8 | Hispanic or Latino | 4.8 |
African American/Black 2.9 | African American/Black | 2.9 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Native American 4 | Native American | 4 |
Other 4.1 | Other | 4.1 |
L.L. Bean ROI Score by Age
L.L. Bean's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 4.4 | 26-30 | 4.4 |
31-35 3.2 | 31-35 | 3.2 |
36-40 3.9 | 36-40 | 3.9 |
41-45 4.6 | 41-45 | 4.6 |
46-50 4.6 | 46-50 | 4.6 |
51-55 4.3 | 51-55 | 4.3 |
56-60 4 | 56-60 | 4 |
61-65 3.1 | 61-65 | 3.1 |
66+ 3.8 | 66+ | 3.8 |
L.L. Bean ROI Score by Usage
L.L. Bean's ROI score was rated the highest by customers who have used L.L. Bean's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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L.L. Bean ROI Score by Industry
L.L. Bean's ROI score was rated the highest by Fashion and Beauty industry customers, and the lowest by Banking and Financial Services industry customers.
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L.L. Bean Pricing vs. Competitors
Compared to its competitors, L.L. Bean's ROI score is rated right above DICK'S Sporting Goods, and is preceded by Patagonia.
| COMPANY | Pricing Score | |
|---|---|---|
| Patagonia | 4.2/5 |
| L.L. Bean | 3.9/5 |
| DICK'S Sporting Goods | 3.6/5 |
| IceBreaker | 3.3/5 |
| Cabela's | 3.2/5 |
| Sportsmans Warehouse Holdings | 3.2/5 |
| Eddie Bauer | 2.6/5 |
| Rocky Brands | 2.5/5 |
| SmartWool | N/A |
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ROI for Other Retail Brands
In the Retail industry, L.L. Bean's ROI score is rated right above Target, and is preceded by Trader Joe's.
| COMPANY | Pricing Score | |
|---|---|---|
| Costco | 4.1/5 |
| Amazon | 4.1/5 |
| REI | 4.1/5 |
| Trader Joe's | 4/5 |
| L.L. Bean | 3.9/5 |
| Target | 3.9/5 |
| American Eagle Outfitters | 3.8/5 |
| Bath & Body Works | 3.8/5 |
| Chipotle | 3.5/5 |
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L.L. Bean Customer Satisfaction (CSAT)
L.L. Bean Customer Satisfaction (CSAT) Score
79 / 100
L.L. Bean has an overall Customer Satisfaction score of 79 rated by its users and customers.
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Very Satisfied
62%
Satisfied
17%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
2%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into L.L. Bean Customer Satisfaction
L.L. Bean's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers from the Construction industry.
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Ranked L.L. Bean Customer Satisfaction the Highest
Ranked L.L. Bean Customer Satisfaction the Lowest
L.L. Bean Customer Satisfaction Score by Gender
Female customers rated L.L. Bean's Customer Satisfaction score 8 points higher than Male customers.
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76 / 100
MaleVery Satisfied | 62% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 3% | |
Very Dissatisfied | 14% |
84 / 100
FemaleVery Satisfied | 61% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 3% | |
Very Dissatisfied | 10% |
L.L. Bean Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
L.L. Bean's Customer Satisfaction (CSAT) score was rated 81% according to Caucasian users and customers.
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81 / 100
Very Satisfied
65%
Satisfied
16%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
3%
Very Dissatisfied
12%
CSAT according to Hispanic or Latino
L.L. Bean's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
L.L. Bean's Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.
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50 / 100
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
17%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
L.L. Bean's Customer Satisfaction (CSAT) score was rated 72% according to Asian or Pacific Islander users and customers.
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72 / 100
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
28%
CSAT according to Native American
L.L. Bean's Customer Satisfaction (CSAT) score was rated 67% according to Native American users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
L.L. Bean's Customer Satisfaction (CSAT) score was rated 85% according to Other users and customers.
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85 / 100
Very Satisfied
62%
Satisfied
23%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
15%
L.L. Bean Customer Satisfaction Score by Age
L.L. Bean's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 84% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 60% | |||||||||||||||
| 36-40 | 75% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 46-50 | 100% | |||||||||||||||
| 51-55 | 89% | |||||||||||||||
| 56-60 | 82% | |||||||||||||||
| 61-65 | 67% | |||||||||||||||
| 66+ | 78% |
L.L. Bean Customer Satisfaction Score by Usage
L.L. Bean's Customer Satisfaction score was rated the highest by customers who have used L.L. Bean's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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L.L. Bean Customer Satisfaction Score by Industry
L.L. Bean's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Construction industry customers.
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"label": "Education",
"groupId": 515,
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"groupId": 533,
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]
}L.L. Bean Customer Satisfaction vs. Competitors
Compared to its competitors, L.L. Bean's Customer Satisfaction score is rated right above DICK'S Sporting Goods, and is preceded by Patagonia.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| IceBreaker | 100% |
| Patagonia | 93% |
| L.L. Bean | 79% |
| DICK'S Sporting Goods | 76% |
| Sportsmans Warehouse Holdings | 70% |
| Cabela's | 61% |
| Rocky Brands | 50% |
| Eddie Bauer | 42% |
| SmartWool | 0% |
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Customer Satisfaction for Other Retail Brands
In the Retail industry, L.L. Bean's Customer Satisfaction score is rated right above Target, and is preceded by Bath & Body Works.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| REI | 85% |
| Costco | 84% |
| Amazon | 84% |
| American Eagle Outfitters | 82% |
| Bath & Body Works | 81% |
| L.L. Bean | 79% |
| Target | 79% |
| Trader Joe's | 79% |
| Chipotle | 62% |
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L.L. Bean Customer Service
4.1/5
L.L. Bean has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About L.L. Bean's Customer Service
Address
Freeport, ME
Website
http://global.llbean.com/
Quick Insights into L.L. Bean Customer Service
L.L. Bean's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by African American/Black customers.
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Ranked L.L. Bean Customer Service the Highest
Ranked L.L. Bean Customer Service the Lowest
L.L. Bean Customer Service Score by Gender
Female customers rated L.L. Bean's Customer Service score 0.2 stars higher than Male customers.
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Male
4/5
Female
4.2/5
L.L. Bean Customer Service Score by Ethnicity
L.L. Bean's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
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0
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100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Hispanic or Latino 5 | Hispanic or Latino | 5 |
African American/Black 2.8 | African American/Black | 2.8 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Native American 4.1 | Native American | 4.1 |
Other 4.2 | Other | 4.2 |
L.L. Bean Customer Service Score by Age
L.L. Bean's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 4.7 | 26-30 | 4.7 |
31-35 3.3 | 31-35 | 3.3 |
36-40 4 | 36-40 | 4 |
41-45 4.6 | 41-45 | 4.6 |
46-50 4.4 | 46-50 | 4.4 |
51-55 4.4 | 51-55 | 4.4 |
56-60 4.2 | 56-60 | 4.2 |
61-65 3.4 | 61-65 | 3.4 |
66+ 4 | 66+ | 4 |
L.L. Bean Customer Service Score by Usage
L.L. Bean's Customer Service score was rated the highest by customers who have used L.L. Bean's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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L.L. Bean Customer Service Score by Industry
L.L. Bean's Customer Service score was rated the highest by Fashion and Beauty industry customers, and the lowest by Non-Profit industry customers.
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L.L. Bean Customer Service vs. Competitors
Compared to its competitors, L.L. Bean's Customer Service score is rated right above DICK'S Sporting Goods, and is preceded by Patagonia.
| COMPANY | Customer Service Score | |
|---|---|---|
| Patagonia | 4.3/5 |
| L.L. Bean | 4.1/5 |
| DICK'S Sporting Goods | 3.7/5 |
| Cabela's | 3.3/5 |
| IceBreaker | 3.2/5 |
| Sportsmans Warehouse Holdings | 3.2/5 |
| Rocky Brands | 2.8/5 |
| Eddie Bauer | 2.2/5 |
| SmartWool | N/A |
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Customer Service for Other Retail Brands
In the Retail industry, L.L. Bean's Customer Service score is rated right above American Eagle Outfitters, and is preceded by Trader Joe's.
| COMPANY | Customer Service Score | |
|---|---|---|
| REI | 4.4/5 |
| Costco | 4.2/5 |
| Amazon | 4.2/5 |
| Trader Joe's | 4.2/5 |
| L.L. Bean | 4.1/5 |
| American Eagle Outfitters | 4/5 |
| Target | 4/5 |
| Bath & Body Works | 4/5 |
| Chipotle | 3.6/5 |
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L.L. Bean as an Employer
4.1/5
L.L. Bean has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
L.L. Bean scored a 47 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of L.L. Bean would recommend the brand to a friend. ENPS measures how likely L.L. Bean employees would recommend working at L.L. Bean to a friend.
Net Promoter Score
47
NPS Score
| 67% | Promoters |
|---|---|
| 13% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 52% | Promoters |
|---|---|
| 20% | Passive |
| 28% | Detractors |
Global Ranking Snapshot
L.L. Bean is ranked #764 in the Global Top 100 Brands. It ranks just behind GoodRx and just ahead of Wrigley.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
762 |  | Melaleuca |  | Frank VanderSloot | Health and Wellness |
763 |  | GoodRx |  | Doug Hirsch / Trevor Bezdek | Health and Wellness |
764 | | L.L. Bean | | Stephen Smith | Retail |
765 |  | Wrigley |  | Surinder Kumar | Consumer Goods |
766 |  | Bank OZK |  | George Gleason | Banking and Financial Services |
767 |  | Syngenta |  | J Fyrwald | Energy and Manufacturing |
768 |  | Alteryx |  | Mark Anderson | Tech |
Retail Ranking Snapshot
L.L. Bean is ranked #109 in the Retail Industry. It ranks just behind Pull and Bear and just ahead of Haworth.
| RANK | COMPANY | Location | |
|---|---|---|---|
107 |  | Anthropologie | |
108 |  | Pull and Bear | |
109 | | L.L. Bean | Freeport, ME |
110 |  | Haworth | Holland, MI |
111 |  | Farfetch | |
112 |  | Brad's Deals | |
113 |  | John Keells Holdings |
