-37
NPS
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Eddie Bauer
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About Eddie Bauer's Brand
In conjunction with innovative design and exceptional customer service, Eddie Bauer offers premium-quality clothing, accessories and gear Among its major competitors, Eddie Bauer is ranked in 6th place for NPS while L.L. Bean is 1st, and Graco is 2nd.
Brand at a Glance
71%
Customer Loyalty
2.9/5
Product Quality
2.6/5
Pricing
2.2/5
Customer Service
Eddie Bauer Ranking
- #4 / 4 of its competitors
Eddie Bauer NPS
Eddie Bauer's Net Promoter Score (NPS) is a -37 with 25% Promoters, 13% Passives, and 62% Detractors. Net Promoter Score tracks whether Eddie Bauer's customers would recommend using the product based on a scale of -100 to 100.
Eddie Bauer Overall NPS
| 25% | Promoters |
|---|---|
| 13% | Passives |
| 62% | Detractors |
Eddie Bauer NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 -40 | Nov 2024 | -40 |
Dec 2024 -42 | Dec 2024 | -42 |
Jan 2025 -41 | Jan 2025 | -41 |
Feb 2025 -42 | Feb 2025 | -42 |
Mar 2025 -41 | Mar 2025 | -41 |
Apr 2025 -39 | Apr 2025 | -39 |
May 2025 -38 | May 2025 | -38 |
Jul 2025 -38 | Jul 2025 | -38 |
Aug 2025 -38 | Aug 2025 | -38 |
Oct 2025 -39 | Oct 2025 | -39 |
Nov 2025 -39 | Nov 2025 | -39 |
Dec 2025 -39 | Dec 2025 | -39 |
How Other Brands Compare
Eddie Bauer is ranked #4 for NPS among its competitors. L.L. Bean and The North Face come in first and second, with Gap Inc. coming in at third.
Eddie Bauer |  Gap Inc. |  The North Face |  L.L. Bean | |
| Global Ranking | #- | #134 | #466 | #764 |
| NPS | -37 | 7 | 15 | 47 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $3.54B | $31.49B | $817.15M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Eddie Bauer NPS by Gender
Female customers rated Eddie Bauer's NPS 4 points higher than Male customers.
Male
-46
Eddie Bauer's NPS was rated -46 by Male customers on Comparably.
18%
Promoters
18%
Passives
64%
Detractors
Female
-42
Eddie Bauer's NPS was rated -42 by Female customers on Comparably.
24%
Promoters
10%
Passives
66%
Detractors
Eddie Bauer NPS by Ethnicity
Eddie Bauer's NPS was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -39 | Caucasian | -39 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
African American/Black -75 | African American/Black | -75 |
Asian or Pacific Islander -40 | Asian or Pacific Islander | -40 |
Other -73 | Other | -73 |
Eddie Bauer NPS by Age
Eddie Bauer's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Eddie Bauer NPS by Usage
Eddie Bauer's NPS was rated the highest by customers who have used Eddie Bauer's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -60 | Less than 1 Year | -60 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -23 | 2 to 5 Years | -23 |
5 to 10 Years -59 | 5 to 10 Years | -59 |
Over 10 Years -53 | Over 10 Years | -53 |
Eddie Bauer NPS vs. Competitors
Compared to its competitors, Eddie Bauer's NPS is rated right below Talbots.
| COMPANY | NPS Score | |
|---|---|---|
| L.L. Bean | 47 |
 | Graco | 26 |
| The North Face | 15 |
| Gap Inc. | 7 |
 | Talbots | -8 |
| Eddie Bauer | -37 |
Eddie Bauer Customer Reviews
Out of the 29 Eddie Bauer customer reviews 13 were positive and 16 were constructive. Eddie Bauer customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Eddie Bauer Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Eddie Bauer users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Eddie Bauer Customer Loyalty Score by Gender
Female customers rated Eddie Bauer's Customer Loyalty score 13% higher than Male customers.
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Male
66%
Yes
Female
79%
Yes
Eddie Bauer Customer Loyalty Score by Ethnicity
Eddie Bauer's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Eddie Bauer.
79
out of 100
Caucasian
40
out of 100
Hispanic or Latino
55
out of 100
African American/Black
64
out of 100
Asian or Pacific Islander
70
out of 100
Other
Eddie Bauer Customer Loyalty Score by Age
Eddie Bauer's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Eddie Bauer.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 73% | 18-25 | 73% |
26-30 46% | 26-30 | 46% |
31-35 66% | 31-35 | 66% |
36-40 70% | 36-40 | 70% |
41-45 78% | 41-45 | 78% |
46-50 70% | 46-50 | 70% |
51-55 75% | 51-55 | 75% |
56-60 87% | 56-60 | 87% |
61-65 67% | 61-65 | 67% |
66+ 74% | 66+ | 74% |
Eddie Bauer Customer Loyalty Score by Usage
Eddie Bauer's Customer Loyalty score was rated the highest by customers who have used Eddie Bauer's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Eddie Bauer Customer Loyalty Score by Industry
Eddie Bauer's Customer Loyalty score was rated the highest by Media and Entertainment industry customers, and the lowest by Fashion and Beauty industry customers.
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Eddie Bauer Customer Loyalty vs. Competitors
Compared to its competitors, Eddie Bauer's Customer Loyalty score is rated right above Gap Inc., and is preceded by The North Face.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Talbots | 91% |
| L.L. Bean | 88% |
| Graco | 73% |
| The North Face | 71% |
| Eddie Bauer | 71% |
| Gap Inc. | 66% |
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Eddie Bauer Product Quality
2.9/5
Eddie Bauer has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Eddie Bauer Product Information
Eddie Bauer’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Consulting industry rated Eddie Bauer's product the highest. Reviewers from the Fashion and Beauty industry rated Eddie Bauer the lowest at 3.
- Website
- http://www.eddiebauer.com
- Company Size
- 10,000+ Employees
Industry
Fashion and Beauty
Quick Insights into Eddie Bauer Product Quality
Eddie Bauer's Product Quality score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Government and Public Policy industry.
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Ranked Eddie Bauer Product Quality the Highest
Ranked Eddie Bauer Product Quality the Lowest
Eddie Bauer Product Quality Score by Gender
Male customers rated Eddie Bauer's Product Quality score 0.2 stars higher than Female customers.
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Male
2.8/5
Female
2.6/5
Eddie Bauer Product Quality Score by Ethnicity
Eddie Bauer's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Eddie Bauer.
0
1
2
3
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5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Other 2.2 | Other | 2.2 |
Eddie Bauer Product Quality Score by Age
Eddie Bauer's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
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2
3
4
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| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 3.2 | 26-30 | 3.2 |
31-35 3.4 | 31-35 | 3.4 |
36-40 2.6 | 36-40 | 2.6 |
41-45 2.1 | 41-45 | 2.1 |
46-50 2.2 | 46-50 | 2.2 |
51-55 2.6 | 51-55 | 2.6 |
56-60 2.8 | 56-60 | 2.8 |
61-65 2.4 | 61-65 | 2.4 |
66+ 2.6 | 66+ | 2.6 |
Eddie Bauer Product Quality Score by Usage
Eddie Bauer's Product Quality score was rated the highest by customers who have used Eddie Bauer's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Eddie Bauer Product Quality Score by Industry
Eddie Bauer's Product Quality score was rated the highest by Consulting industry customers, and the lowest by Government and Public Policy industry customers.
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Eddie Bauer Product Quality vs. Competitors
Compared to its competitors, Eddie Bauer's Product Quality score is rated right below Talbots.
| COMPANY | Product Quality Score | |
|---|---|---|
| L.L. Bean | 4.3/5 |
| Graco | 3.9/5 |
| The North Face | 3.7/5 |
| Gap Inc. | 3.7/5 |
| Talbots | 3.2/5 |
| Eddie Bauer | 2.9/5 |
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Eddie Bauer Pricing
Eddie Bauer ROI & Value For Money
2.6/5
Eddie Bauer has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Eddie Bauer Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consulting industry. The users from the Government and Public Policy industry think that they had the lowest ROI from Eddie Bauer.
Quick Insights into Eddie Bauer ROI
Eddie Bauer's ROI score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Government and Public Policy industry.
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Ranked Eddie Bauer ROI the Highest
Ranked Eddie Bauer ROI the Lowest
Eddie Bauer ROI Score by Gender
Male customers rated Eddie Bauer's ROI score 0.1 stars higher than Female customers.
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Male
2.7/5
Female
2.6/5
Eddie Bauer ROI Score by Ethnicity
Eddie Bauer's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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3
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
African American/Black 2.6 | African American/Black | 2.6 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Other 1.9 | Other | 1.9 |
Eddie Bauer ROI Score by Age
Eddie Bauer's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 3.6 | 26-30 | 3.6 |
31-35 3.4 | 31-35 | 3.4 |
36-40 2.3 | 36-40 | 2.3 |
41-45 2.2 | 41-45 | 2.2 |
46-50 2.3 | 46-50 | 2.3 |
51-55 2.5 | 51-55 | 2.5 |
56-60 2.5 | 56-60 | 2.5 |
61-65 2.4 | 61-65 | 2.4 |
66+ 2.5 | 66+ | 2.5 |
Eddie Bauer ROI Score by Usage
Eddie Bauer's ROI score was rated the highest by customers who have used Eddie Bauer's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Eddie Bauer ROI Score by Industry
Eddie Bauer's ROI score was rated the highest by Consulting industry customers, and the lowest by Government and Public Policy industry customers.
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Eddie Bauer Pricing vs. Competitors
Compared to its competitors, Eddie Bauer's ROI score is rated right below Talbots.
| COMPANY | Pricing Score | |
|---|---|---|
| Graco | 4/5 |
| L.L. Bean | 3.9/5 |
| Gap Inc. | 3.5/5 |
| The North Face | 3.4/5 |
| Talbots | 3.1/5 |
| Eddie Bauer | 2.6/5 |
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Eddie Bauer Customer Satisfaction (CSAT)
Eddie Bauer Customer Satisfaction (CSAT) Score
42 / 100
Eddie Bauer has an overall Customer Satisfaction score of 42 rated by its users and customers.
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Very Satisfied
23%
Satisfied
19%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
11%
Very Dissatisfied
39%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Eddie Bauer Customer Satisfaction
Eddie Bauer's Customer Satisfaction score was rated highest by customers who have used Eddie Bauer's products/services for 1 to 2 Years, and rated lowest by customers from the Accounting industry.
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Ranked Eddie Bauer Customer Satisfaction the Highest
Ranked Eddie Bauer Customer Satisfaction the Lowest
Eddie Bauer Customer Satisfaction Score by Gender
Male customers rated Eddie Bauer's Customer Satisfaction score 6 points higher than Female customers.
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44 / 100
MaleVery Satisfied | 22% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 9% | |
Very Dissatisfied | 31% |
38 / 100
FemaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 14% | |
Very Dissatisfied | 44% |
Eddie Bauer Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Eddie Bauer's Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.
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43 / 100
Very Satisfied
27%
Satisfied
16%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
11%
Very Dissatisfied
41%
CSAT according to Hispanic or Latino
Eddie Bauer's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Eddie Bauer's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
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75 / 100
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Asian or Pacific Islander
Eddie Bauer's Customer Satisfaction (CSAT) score was rated 40% according to Asian or Pacific Islander users and customers.
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40 / 100
Very Satisfied
0%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
CSAT according to Other
Eddie Bauer's Customer Satisfaction (CSAT) score was rated 14% according to Other users and customers.
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14 / 100
Very Satisfied
7%
Satisfied
7%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
26%
Very Dissatisfied
47%
Eddie Bauer Customer Satisfaction Score by Age
Eddie Bauer's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 31-35 | 83% | |||||||||||||||
| 36-40 | 40% | |||||||||||||||
| 41-45 | 29% | |||||||||||||||
| 46-50 | 30% | |||||||||||||||
| 51-55 | 60% | |||||||||||||||
| 56-60 | 14% | |||||||||||||||
| 61-65 | 29% | |||||||||||||||
| 66+ | 42% |
Eddie Bauer Customer Satisfaction Score by Usage
Eddie Bauer's Customer Satisfaction score was rated the highest by customers who have used Eddie Bauer's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Eddie Bauer Customer Satisfaction Score by Industry
Eddie Bauer's Customer Satisfaction score was rated the highest by Consulting industry customers, and the lowest by Accounting industry customers.
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"title": "Eddie Bauer Customer Satisfaction Score by Industry",
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}Eddie Bauer Customer Satisfaction vs. Competitors
Compared to its competitors, Eddie Bauer's Customer Satisfaction score is rated right below Talbots.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Graco | 83% |
| L.L. Bean | 79% |
| Gap Inc. | 72% |
| The North Face | 65% |
| Talbots | 50% |
| Eddie Bauer | 42% |
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Eddie Bauer Customer Service
2.2/5
Eddie Bauer has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Eddie Bauer's Customer Service
Address
P.O. Box 7001, Groveport, OH
Website
http://www.eddiebauer.com
Phone Number
800-233-4174
Quick Insights into Eddie Bauer Customer Service
Eddie Bauer's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by Other customers.
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Ranked Eddie Bauer Customer Service the Highest
Ranked Eddie Bauer Customer Service the Lowest
Eddie Bauer Customer Service Score by Gender
Male customers rated Eddie Bauer's Customer Service score 0.4 stars higher than Female customers.
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Male
2.4/5
Female
2/5
Eddie Bauer Customer Service Score by Ethnicity
Eddie Bauer's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Eddie Bauer.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
African American/Black 2.6 | African American/Black | 2.6 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Other 1.5 | Other | 1.5 |
Eddie Bauer Customer Service Score by Age
Eddie Bauer's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
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0
20
40
60
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100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 3.6 | 26-30 | 3.6 |
31-35 3.1 | 31-35 | 3.1 |
36-40 2 | 36-40 | 2 |
41-45 2.2 | 41-45 | 2.2 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2 | 51-55 | 2 |
56-60 1.8 | 56-60 | 1.8 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.2 | 66+ | 2.2 |
Eddie Bauer Customer Service Score by Usage
Eddie Bauer's Customer Service score was rated the highest by customers who have used Eddie Bauer's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Eddie Bauer Customer Service Score by Industry
Eddie Bauer's Customer Service score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Government and Public Policy industry customers.
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Eddie Bauer Customer Service vs. Competitors
Compared to its competitors, Eddie Bauer's Customer Service score is rated right below Talbots.
| COMPANY | Customer Service Score | |
|---|---|---|
| L.L. Bean | 4.1/5 |
| Graco | 3.8/5 |
| Gap Inc. | 3.6/5 |
| The North Face | 3.4/5 |
| Talbots | 3/5 |
| Eddie Bauer | 2.2/5 |
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Eddie Bauer as an Employer
2.5/5
Eddie Bauer has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Eddie Bauer scored a -37 for Net Promoter Score and a -47 for Employee Net Promoter Score. NPS gauges how likely a customer of Eddie Bauer would recommend the brand to a friend. ENPS measures how likely Eddie Bauer employees would recommend working at Eddie Bauer to a friend.
Net Promoter Score
-37
NPS Score
| 25% | Promoters |
|---|---|
| 13% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
-47
eNPS Score
| 20% | Promoters |
|---|---|
| 13% | Passive |
| 67% | Detractors |
