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The North Face is

Ranked

#56

Fashion and Beauty Brands

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The North Face

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The North Face

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The North Face is ranked #56 in Fashion and Beauty Brands

About The North Face's Brand

The North Face(R), a Division of VF Corporation, is the leading outdoor lifestyle company. The North Face’s brand is ranked #466 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of The North Face. When compared to other organizations within the Fashion and Beauty industry, The North Face is ranked #56. Among its major competitors, The North Face is ranked in 7th place for NPS while Patagonia is 1st, and Bauer, Inc is 2nd.Their current valuation is $31.49B

Brand at a Glance

71%

Customer Loyalty

3.7/5

Product Quality

3.4/5

Pricing

3.4/5

Customer Service

The North Face CMO

Steve Lesnard

The North Face Ranking

^#56 in Fashion and Beauty
^#4 / 4 of its competitors

The North Face NPS

The North Face's Net Promoter Score (NPS) is a 15 with 48% Promoters, 19% Passives, and 33% Detractors. Net Promoter Score tracks whether The North Face's customers would recommend using the product based on a scale of -100 to 100.

The North Face Overall NPS

NPS

48%	Promoters
19%	Passives
33%	Detractors

The North Face NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2024 16	Dec 2024	16
Jan 2025 15	Jan 2025	15
Feb 2025 15	Feb 2025	15
Mar 2025 15	Mar 2025	15
Apr 2025 16	Apr 2025	16
May 2025 16	May 2025	16
Jun 2025 15	Jun 2025	15
Aug 2025 16	Aug 2025	16
Sep 2025 16	Sep 2025	16
Oct 2025 15	Oct 2025	15
Nov 2025 15	Nov 2025	15
Dec 2025 15	Dec 2025	15

How Other Brands Compare

The North Face is ranked #4 for NPS among its competitors. Patagonia and Nike come in first and second, with Columbia Sportswear coming in at third. Among those competitors, it is the third most valued company behind Nike.

	The North Face	Nike	Patagonia	Columbia Sportswear
Global Ranking	#466	#6	#163	#266
NPS	15	48	60	17
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$31.49B	$222.95B	-	$6.99B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

The North Face NPS by Gender

Female customers rated The North Face's NPS 15 points higher than Male customers.

Male

The North Face's NPS was rated by Male customers on Comparably.

41%

Promoters

18%

Passives

41%

Detractors

Female

The North Face's NPS was rated 15 by Female customers on Comparably.

48%

Promoters

19%

Passives

33%

Detractors

The North Face NPS by Ethnicity

The North Face's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -2	Caucasian	-2
Hispanic or Latino 65	Hispanic or Latino	65
African American/Black 6	African American/Black	6
Asian or Pacific Islander 36	Asian or Pacific Islander	36
Other -23	Other	-23

The North Face NPS by Age

The North Face's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

18-25

57%

29%

14%

26-30

44%

23%

33%

31-35

62%

25%

13%

36-40

33%

20%

47%

41-45

28%

24%

48%

46-50

44%

56%

51-55

39%

17%

44%

56-60

43%

57%

61-65

36%

57%

66+

15%

85%

The North Face NPS by Usage

The North Face's NPS was rated the highest by customers who have used The North Face's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 17	Less than 1 Year	17
1 to 2 Years 10	1 to 2 Years	10
2 to 5 Years 37	2 to 5 Years	37
5 to 10 Years 4	5 to 10 Years	4
Over 10 Years -15	Over 10 Years	-15

The North Face NPS vs. Competitors

Compared to its competitors, The North Face's NPS is rated right above Backcountry.com, and is preceded by Columbia Sportswear.

COMPANY		NPS Score
	Patagonia	60
	Bauer, Inc	49
	Nike	48
	Geox	36
	canada goose	20
	Columbia Sportswear	17
	The North Face	15
	Backcountry.com	-2

The North Face NPS vs Companies in Fashion and Beauty

In the Fashion and Beauty industry, The North Face's NPS is rated right below Gucci.

COMPANY		NPS Score
	Nike	48
	Vans	47
	American Eagle Outfitters	44
	Uniqlo	40
	CHANEL	39
	Glossier	38
	Crocs	34
	Gucci	31
	The North Face	15

The North Face Customer Reviews

Out of the 62 The North Face customer reviews 42 were positive and 20 were constructive. The North Face customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

The North Face Customer Loyalty

71%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

71% of The North Face users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

71%

29%

The North Face Customer Loyalty Score by Gender

Female customers rated The North Face's Customer Loyalty score 6% higher than Male customers.

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Male

71%

Yes

Female

77%

Yes

The North Face Customer Loyalty Score by Ethnicity

The North Face's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

The North Face Customer Loyalty Score by Age

The North Face's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of The North Face.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 70%	18-25	70%
26-30 67%	26-30	67%
31-35 72%	31-35	72%
36-40 88%	36-40	88%
41-45 86%	41-45	86%
46-50 85%	46-50	85%
51-55 80%	51-55	80%
56-60 81%	56-60	81%
61-65 74%	61-65	74%
66+ 51%	66+	51%

The North Face Customer Loyalty Score by Usage

The North Face's Customer Loyalty score was rated the highest by customers who have used The North Face's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	53%
1 to 2 Years	71%
2 to 5 Years	66%
5 to 10 Years	84%
Over 10 Years	78%

The North Face Customer Loyalty Score by Industry

The North Face's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Telecommunications industry customers.

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Tech	82%
Accounting	70%
Aerospace and Aviation	82%
Fashion and Beauty	78%
Architecture and Planning	60%
Arts and Entertainment	63%
Banking and Financial Services	100%
Business and Consumer Services	55%
Construction	55%
Consumer Services	70%
Education	85%
Environmental Services	100%
Government and Public Policy	78%
Healthcare, Hospitals and Medicine	78%
Hospitality	55%
Logistics and Supply Chain	74%
Manufacturing and Machinery	100%
Marketing, Advertising and Research	79%
Mechanical, Civil or Industrial Engineering	100%
Retail	82%
Telecommunications	33%
Transportation	70%

The North Face Customer Loyalty vs. Competitors

Compared to its competitors, The North Face's Customer Loyalty score is rated right above Backcountry.com, and is preceded by canada goose.

COMPANY		Customer Loyalty Score
	Nike	83%
	Patagonia	81%
	Geox	79%
	Columbia Sportswear	77%
	Bauer, Inc	73%
	canada goose	71%
	The North Face	71%
	Backcountry.com	63%

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Customer Loyalty for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, The North Face's Customer Loyalty score is rated right below Gucci.

COMPANY		Customer Loyalty Score
	American Eagle Outfitters	87%
	Vans	85%
	Nike	83%
	Uniqlo	81%
	CHANEL	79%
	Crocs	79%
	Glossier	77%
	Gucci	76%
	The North Face	71%

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The North Face Product Quality

3.7/5

The North Face has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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The North Face Product Information

The North Face’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Environmental Services industry rated The North Face's product the highest. Reviewers from the Aerospace and Aviation industry rated The North Face the lowest at 3.9.

Website: http://www.thenorthface.com/

Company Size: 1,001-5,000 Employees

Industry

Tech

Ecommerce and Marketplaces

Sports & Entertainment

Quick Insights into The North Face Product Quality

The North Face's Product Quality score was rated highest by customers from the Environmental Services industry, and rated lowest by customers from the Hospitality industry.

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Ranked The North Face Product Quality the Highest

Environmental Services	5
Hispanic or Latino	4.5
18-25	4.2

Ranked The North Face Product Quality the Lowest

Other	2.7
66+	1.5
Hospitality	1.5

The North Face Product Quality Score by Gender

The North Face's Product Quality score was rated 3.5 by both Female and Male customers on Comparably.

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Male

3.5/5

Female

3.5/5

The North Face Product Quality Score by Ethnicity

The North Face's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.2	Caucasian	3.2
Hispanic or Latino 4.5	Hispanic or Latino	4.5
African American/Black 3.9	African American/Black	3.9
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Other 2.7	Other	2.7

The North Face Product Quality Score by Age

The North Face's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 4.2	18-25	4.2
26-30 3.8	26-30	3.8
31-35 3.9	31-35	3.9
36-40 3.5	36-40	3.5
41-45 3.2	41-45	3.2
46-50 2.6	46-50	2.6
51-55 3.3	51-55	3.3
56-60 2.9	56-60	2.9
61-65 3.1	61-65	3.1
66+ 1.5	66+	1.5

The North Face Product Quality Score by Usage

The North Face's Product Quality score was rated the highest by customers who have used The North Face's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.8
1 to 2 Years	4
2 to 5 Years	4
5 to 10 Years	3.3
Over 10 Years	2.9

The North Face Product Quality Score by Industry

The North Face's Product Quality score was rated the highest by Environmental Services industry customers, and the lowest by Hospitality industry customers.

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Tech	3.1
Accounting	4
Aerospace and Aviation	3.9
Fashion and Beauty	3.4
Architecture and Planning	3.2
Arts and Entertainment	3.9
Banking and Financial Services	3
Business and Consumer Services	4.2
Construction	2.2
Consumer Services	3.8
Education	3.4
Environmental Services	5
Government and Public Policy	1.6
Healthcare, Hospitals and Medicine	2.8
Hospitality	1.5
Logistics and Supply Chain	4
Manufacturing and Machinery	3.1
Marketing, Advertising and Research	4.7
Mechanical, Civil or Industrial Engineering	4.3
Retail	4.6
Telecommunications	2.1
Transportation	2.6

The North Face Product Quality vs. Competitors

Compared to its competitors, The North Face's Product Quality score is rated right above Backcountry.com, and is preceded by Columbia Sportswear.

COMPANY		Product Quality Score
	Patagonia	4.5/5
	Nike	4.3/5
	Bauer, Inc	4.1/5
	canada goose	4/5
	Geox	3.8/5
	Columbia Sportswear	3.8/5
	The North Face	3.7/5
	Backcountry.com	3.4/5

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Product Quality for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, The North Face's Product Quality score is rated right below Crocs.

COMPANY		Product Quality Score
	Uniqlo	4.3/5
	Nike	4.3/5
	Vans	4.3/5
	Glossier	4.3/5
	CHANEL	4.2/5
	American Eagle Outfitters	4.2/5
	Gucci	4.2/5
	Crocs	4.1/5
	The North Face	3.7/5

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The North Face Pricing

The North Face ROI & Value For Money

3.4/5

The North Face has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.

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The North Face Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry. The users from the Hospitality industry think that they had the lowest ROI from The North Face.

Quick Insights into The North Face ROI

The North Face's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Hospitality industry.

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Ranked The North Face ROI the Highest

Hispanic or Latino	4.4
Marketing, Advertising and Research	4.2
31-35	4

Ranked The North Face ROI the Lowest

Other	2.5
66+	1.7
Hospitality	1.6

The North Face ROI Score by Gender

Female customers rated The North Face's ROI score 0.3 stars higher than Male customers.

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Male

3/5

Female

3.3/5

The North Face ROI Score by Ethnicity

The North Face's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.9	Caucasian	2.9
Hispanic or Latino 4.4	Hispanic or Latino	4.4
African American/Black 3.4	African American/Black	3.4
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Other 2.5	Other	2.5

The North Face ROI Score by Age

The North Face's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 3.8	18-25	3.8
26-30 3.1	26-30	3.1
31-35 4	31-35	4
36-40 3.3	36-40	3.3
41-45 3	41-45	3
46-50 2.6	46-50	2.6
51-55 2.9	51-55	2.9
56-60 2.3	56-60	2.3
61-65 2.8	61-65	2.8
66+ 1.7	66+	1.7

The North Face ROI Score by Usage

The North Face's ROI score was rated the highest by customers who have used The North Face's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.4
1 to 2 Years	3.4
2 to 5 Years	3.7
5 to 10 Years	3.1
Over 10 Years	2.7

The North Face ROI Score by Industry

The North Face's ROI score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Hospitality industry customers.

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Tech	2.8
Accounting	3.4
Aerospace and Aviation	3.2
Fashion and Beauty	3.1
Architecture and Planning	3.3
Arts and Entertainment	3.8
Banking and Financial Services	2.8
Business and Consumer Services	3.3
Construction	2.3
Consumer Services	2.6
Education	3.1
Environmental Services	4.1
Government and Public Policy	2.5
Healthcare, Hospitals and Medicine	2.5
Hospitality	1.6
Logistics and Supply Chain	3.5
Manufacturing and Machinery	2.6
Marketing, Advertising and Research	4.2
Mechanical, Civil or Industrial Engineering	4.1
Retail	4.1
Telecommunications	2
Transportation	2.6

The North Face Pricing vs. Competitors

Compared to its competitors, The North Face's ROI score is rated right above Backcountry.com, and is preceded by Columbia Sportswear.

COMPANY		Pricing Score
	Patagonia	4.2/5
	Bauer, Inc	4.1/5
	Nike	3.9/5
	Geox	3.8/5
	canada goose	3.8/5
	Columbia Sportswear	3.6/5
	The North Face	3.4/5
	Backcountry.com	3.2/5

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ROI for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, The North Face's ROI score is rated right below Crocs.

COMPANY		Pricing Score
	Vans	4/5
	Uniqlo	4/5
	Nike	3.9/5
	CHANEL	3.9/5
	Glossier	3.9/5
	American Eagle Outfitters	3.8/5
	Gucci	3.8/5
	Crocs	3.7/5
	The North Face	3.4/5

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The North Face Customer Satisfaction (CSAT)

The North Face Customer Satisfaction (CSAT) Score

65 / 100

The North Face has an overall Customer Satisfaction score of 65 rated by its users and customers.

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Very Satisfied	37%
Satisfied	28%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	6%
Very Dissatisfied	19%

Very Satisfied

37%

Satisfied

28%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

19%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into The North Face Customer Satisfaction

The North Face's Customer Satisfaction score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers ages 66+.

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Ranked The North Face Customer Satisfaction the Highest

Aerospace and Aviation	100%
Hispanic or Latino	94%
2 to 5 Years	91%

Ranked The North Face Customer Satisfaction the Lowest

Over 10 Years	43%
Manufacturing and Machinery	34%
66+	13%

The North Face Customer Satisfaction Score by Gender

Female customers rated The North Face's Customer Satisfaction score 8 points higher than Male customers.

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60 / 100

Male

	Very Satisfied	32%
	Satisfied	28%
	Neither Satisfied nor Dissatisfied	6%
	Dissatisfied	5%
	Very Dissatisfied	29%

68 / 100

Female

	Very Satisfied	38%
	Satisfied	30%
	Neither Satisfied nor Dissatisfied	8%
	Dissatisfied	4%
	Very Dissatisfied	20%

The North Face Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

The North Face's Customer Satisfaction (CSAT) score was rated 59% according to Caucasian users and customers.

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59 / 100

Very Satisfied	31%
Satisfied	28%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	3%
Very Dissatisfied	29%

Very Satisfied

31%

Satisfied

28%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

29%

CSAT according to Hispanic or Latino

The North Face's Customer Satisfaction (CSAT) score was rated 94% according to Hispanic or Latino users and customers.

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94 / 100

Very Satisfied	67%
Satisfied	27%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

27%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

The North Face's Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.

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80 / 100

Very Satisfied	40%
Satisfied	40%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	13%
Very Dissatisfied	0%

Very Satisfied

40%

Satisfied

40%

Neither Satisfied nor Dissatisfied

Dissatisfied

13%

Very Dissatisfied

CSAT according to Asian or Pacific Islander

The North Face's Customer Satisfaction (CSAT) score was rated 82% according to Asian or Pacific Islander users and customers.

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82 / 100

Very Satisfied	41%
Satisfied	41%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	0%
Very Dissatisfied	7%

Very Satisfied

41%

Satisfied

41%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

CSAT according to Other

The North Face's Customer Satisfaction (CSAT) score was rated 47% according to Other users and customers.

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47 / 100

Very Satisfied	27%
Satisfied	20%
Neither Satisfied nor Dissatisfied	2%
Dissatisfied	9%
Very Dissatisfied	42%

Very Satisfied

27%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

42%

The North Face Customer Satisfaction Score by Age

The North Face's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

18-25

86%

26-30

79%

31-35

73%

36-40

51%

41-45

48%

46-50

51%

51-55

64%

56-60

50%

61-65

46%

66+

13%

The North Face Customer Satisfaction Score by Usage

The North Face's Customer Satisfaction score was rated the highest by customers who have used The North Face's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	76
1 to 2 Years	74
2 to 5 Years	91
5 to 10 Years	57
Over 10 Years	43

The North Face Customer Satisfaction Score by Industry

The North Face's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Manufacturing and Machinery industry customers.

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			"label": "Tech",
			"groupId": 104,
			"score": 45,
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		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
			"text": "The North Face's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 80
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "The North Face's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Fashion and Beauty",
			"groupId": 497,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "The North Face's Customer Satisfaction score is  rated by Fashion and Beauty customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "The North Face's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 73,
			"stars": 0,
			"csatScore": 73,
			"text": "The North Face's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 73
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "The North Face's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 90,
			"stars": 0,
			"csatScore": 90,
			"text": "The North Face's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 90
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "The North Face's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 34,
			"stars": 0,
			"csatScore": 34,
			"text": "The North Face's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 34
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 64,
			"stars": 0,
			"csatScore": 64,
			"text": "The North Face's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 64
		},
		{
			"label": "Environmental Services",
			"groupId": 516,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "The North Face's Customer Satisfaction score is  rated by Environmental Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "The North Face's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 34,
			"stars": 0,
			"csatScore": 34,
			"text": "The North Face's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 34
		},
		{
			"label": "Logistics and Supply Chain",
			"groupId": 531,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
			"text": "The North Face's Customer Satisfaction score is  rated by Logistics and Supply Chain customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 80
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 34,
			"stars": 0,
			"csatScore": 34,
			"text": "The North Face's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 34
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "The North Face's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Mechanical, Civil or Industrial Engineering",
			"groupId": 536,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "The North Face's Customer Satisfaction score is  rated by Mechanical, Civil or Industrial Engineering customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "The North Face's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		}
	]
}

Tech	45
Accounting	80
Aerospace and Aviation	100
Fashion and Beauty	67
Architecture and Planning	67
Arts and Entertainment	73
Banking and Financial Services	40
Business and Consumer Services	90
Construction	50
Consumer Services	34
Education	64
Environmental Services	100
Healthcare, Hospitals and Medicine	40
Hospitality	34
Logistics and Supply Chain	80
Manufacturing and Machinery	34
Marketing, Advertising and Research	100
Mechanical, Civil or Industrial Engineering	100
Retail	100

The North Face Customer Satisfaction vs. Competitors

Compared to its competitors, The North Face's Customer Satisfaction score is rated right above Backcountry.com, and is preceded by Columbia Sportswear.

COMPANY		Customer Satisfaction (CSAT) Score
	Bauer, Inc	100%
	Patagonia	93%
	Nike	86%
	Geox	75%
	canada goose	74%
	Columbia Sportswear	71%
	The North Face	65%
	Backcountry.com	55%

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Customer Satisfaction for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, The North Face's Customer Satisfaction score is rated right below Gucci.

COMPANY		Customer Satisfaction (CSAT) Score
	Uniqlo	88%
	Nike	86%
	Vans	85%
	American Eagle Outfitters	82%
	CHANEL	80%
	Glossier	79%
	Crocs	79%
	Gucci	79%
	The North Face	65%

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The North Face Customer Service

3.4/5

The North Face has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

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About The North Face's Customer Service

Address

Alameda, CA 94502

Website

http://www.thenorthface.com/

Phone Number

855-500-8639

Quick Insights into The North Face Customer Service

The North Face's Customer Service score was rated highest by customers from the Environmental Services industry, and rated lowest by customers from the Government and Public Policy industry.

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Ranked The North Face Customer Service the Highest

Environmental Services	4.6
Hispanic or Latino	4.3
18-25	3.9

Ranked The North Face Customer Service the Lowest

Over 10 Years	2.5
66+	1.7
Government and Public Policy	1.7

The North Face Customer Service Score by Gender

Female customers rated The North Face's Customer Service score 0.3 stars higher than Male customers.

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Male

3/5

Female

3.3/5

The North Face Customer Service Score by Ethnicity

The North Face's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.9	Caucasian	2.9
Hispanic or Latino 4.3	Hispanic or Latino	4.3
African American/Black 3.4	African American/Black	3.4
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Other 2.5	Other	2.5

The North Face Customer Service Score by Age

The North Face's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 3.9	18-25	3.9
26-30 3	26-30	3
31-35 3.7	31-35	3.7
36-40 3.3	36-40	3.3
41-45 2.7	41-45	2.7
46-50 2.5	46-50	2.5
51-55 2.6	51-55	2.6
56-60 2.3	56-60	2.3
61-65 2.8	61-65	2.8
66+ 1.7	66+	1.7

The North Face Customer Service Score by Usage

The North Face's Customer Service score was rated the highest by customers who have used The North Face's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.5
1 to 2 Years	3.5
2 to 5 Years	3.6
5 to 10 Years	3.1
Over 10 Years	2.5

The North Face Customer Service Score by Industry

The North Face's Customer Service score was rated the highest by Environmental Services industry customers, and the lowest by Government and Public Policy industry customers.

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Tech	2.6
Accounting	3.2
Aerospace and Aviation	2.8
Fashion and Beauty	3.3
Architecture and Planning	3.3
Arts and Entertainment	3.9
Banking and Financial Services	2.3
Business and Consumer Services	3.7
Construction	2.5
Consumer Services	2.5
Education	3.5
Environmental Services	4.6
Government and Public Policy	1.7
Healthcare, Hospitals and Medicine	2.2
Hospitality	2
Logistics and Supply Chain	3.1
Manufacturing and Machinery	2.5
Marketing, Advertising and Research	4.1
Mechanical, Civil or Industrial Engineering	4.3
Retail	4
Telecommunications	2
Transportation	2.6

The North Face Customer Service vs. Competitors

Compared to its competitors, The North Face's Customer Service score is rated right above Backcountry.com, and is preceded by Columbia Sportswear.

COMPANY		Customer Service Score
	Patagonia	4.3/5
	Bauer, Inc	4.1/5
	Nike	4.1/5
	Geox	4/5
	canada goose	3.9/5
	Columbia Sportswear	3.5/5
	The North Face	3.4/5
	Backcountry.com	3.3/5

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Customer Service for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, The North Face's Customer Service score is rated right below Crocs.

COMPANY		Customer Service Score
	Glossier	4.2/5
	Uniqlo	4.1/5
	Nike	4.1/5
	Vans	4.1/5
	CHANEL	4.1/5
	American Eagle Outfitters	4/5
	Gucci	4/5
	Crocs	3.8/5
	The North Face	3.4/5

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The North Face as an Employer

3.8/5

The North Face has a 3.8/5 stars for its overall company culture rated by their employees

top

40%

CEO of The North Face

Todd Spaletto

In the Top 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

The North Face scored a 15 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of The North Face would recommend the brand to a friend. ENPS measures how likely The North Face employees would recommend working at The North Face to a friend.

Net Promoter Score

NPS Score

48%	Promoters
19%	Passive
33%	Detractors

Employee Net Promoter Score

-9

eNPS Score

38%	Promoters
15%	Passive
47%	Detractors

Global Ranking Snapshot

The North Face is ranked #466 in the Global Top 100 Brands. It ranks just behind ClassPass and just ahead of Smartsheet.

RANK			INDUSTRY
464	Silicon Valley Bank	Gregory Becker	Banking and Financial Services
465	ClassPass	Fritz Lanman	Health and Wellness
466	The North Face	Todd Spaletto	Fashion and Beauty
467	Smartsheet	Rajeev Singh	Tech
468	KPMG	Bill Thomas	Business and Consumer Services
469	West Marine	Ken Seipel	Retail
470	Georgia-Pacific	Christian Fischer	Energy and Manufacturing

Fashion and Beauty Ranking Snapshot

The North Face is ranked #56 in the Fashion and Beauty Industry. It ranks just behind Bonobos and just ahead of Spanx.

RANK		Location
54	Brooks Brothers	New York City, NY
55	Bonobos	York, NY
56	The North Face	Alameda, CA
57	Spanx	Eau Claire, WI
58	Coach	New York City, NY
59	New Era Cap	New York City, NY
60	Carter's	Chauncey, GA