49
NPS
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Bauer, Inc
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About Bauer, Inc's Brand
Bauer is a world-leader in the design and manufacture of high quality test and support equipment for the commercial and military aviation industries Among its major competitors, Bauer, Inc is ranked in 1st place for NPS while The North Face is 2nd, and Zulily is 3rd.
Brand at a Glance
73%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Bauer, Inc Ranking
- #1 / 4 of its competitors
Bauer, Inc NPS
Bauer, Inc's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Bauer, Inc's customers would recommend using the product based on a scale of -100 to 100.
Bauer, Inc Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
Bauer, Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 0 | Mar 2023 | 0 |
Feb 2024 50 | Feb 2024 | 50 |
Mar 2024 66 | Mar 2024 | 66 |
May 2024 25 | May 2024 | 25 |
Sep 2024 40 | Sep 2024 | 40 |
Jun 2025 49 | Jun 2025 | 49 |
How Other Brands Compare
Bauer, Inc is ranked first for NPS among its competitors. The North Face and Zulily come in second and third, with Recreational Equipment coming in at #4.
Bauer, Inc |  Zulily |  The North Face |  Recreational Equipment | |
| Global Ranking | #- | #292 | #466 | #- |
| NPS | 49 | 0 | 15 | - |
| Valuation Updated every 24 hours for public companies | - | $3.03B | $31.49B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bauer, Inc NPS vs. Competitors
Compared to its competitors, Bauer, Inc's NPS is rated right above The North Face.
| COMPANY | NPS Score | |
|---|---|---|
| Bauer, Inc | 49 |
| The North Face | 15 |
| Zulily | 0 |
| Recreational Equipment | N/A |
Bauer, Inc Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Bauer, Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bauer, Inc Customer Loyalty vs. Competitors
Compared to its competitors, Bauer, Inc's Customer Loyalty score is rated right above The North Face.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bauer, Inc | 73% |
| The North Face | 71% |
| Zulily | 69% |
| Recreational Equipment | N/A |
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Bauer, Inc Product Quality
4.1/5
Bauer, Inc has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Bauer, Inc Product Information
Bauer, Inc’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.bauerct.com
- Company Size
- 51-200 Employees
Bauer, Inc Product Quality vs. Competitors
Compared to its competitors, Bauer, Inc's Product Quality score is rated right above The North Face.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bauer, Inc | 4.1/5 |
| The North Face | 3.7/5 |
| Zulily | 3.3/5 |
| Recreational Equipment | N/A |
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Bauer, Inc Pricing
Bauer, Inc ROI & Value For Money
4.1/5
Bauer, Inc has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Bauer, Inc Pricing vs. Competitors
Compared to its competitors, Bauer, Inc's ROI score is rated right above The North Face.
| COMPANY | Pricing Score | |
|---|---|---|
| Bauer, Inc | 4.1/5 |
| The North Face | 3.4/5 |
| Zulily | 3.1/5 |
| Recreational Equipment | N/A |
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Bauer, Inc Customer Satisfaction (CSAT)
Bauer, Inc Customer Satisfaction (CSAT) Score
100 / 100
Bauer, Inc has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bauer, Inc Customer Satisfaction vs. Competitors
Compared to its competitors, Bauer, Inc's Customer Satisfaction score is rated right above The North Face.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bauer, Inc | 100% |
| The North Face | 65% |
| Zulily | 38% |
| Recreational Equipment | 0% |
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Bauer, Inc Customer Service
4.1/5
Bauer, Inc has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Bauer, Inc's Customer Service
Address
10401 NE 8th Street, Bristol, CT 98004 United States of America
Website
http://www.bauerct.com
Phone Number
800-426-8020
Bauer, Inc's Social Links
Bauer, Inc Customer Service vs. Competitors
Compared to its competitors, Bauer, Inc's Customer Service score is rated right above The North Face.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bauer, Inc | 4.1/5 |
| The North Face | 3.4/5 |
| Zulily | 2.9/5 |
| Recreational Equipment | N/A |
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Bauer, Inc as an Employer
2.6/5
Bauer, Inc has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Bauer, Inc scored a 49 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Bauer, Inc would recommend the brand to a friend. ENPS measures how likely Bauer, Inc employees would recommend working at Bauer, Inc to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
