36
NPS
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Geox
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About Geox's Brand
Creator, manufacturer and distributor of apparel including footwear. Among its major competitors, Geox is ranked in 1st place for NPS while GUESS is 2nd, and ECCO Sko is 3rd.
Brand at a Glance
79%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Geox Ranking
- #1 / 4 of its competitors
Geox NPS
Geox's Net Promoter Score (NPS) is a 36 with 49% Promoters, 38% Passives, and 13% Detractors. Net Promoter Score tracks whether Geox's customers would recommend using the product based on a scale of -100 to 100.
Geox Overall NPS
| 49% | Promoters |
|---|---|
| 38% | Passives |
| 13% | Detractors |
Geox NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Jun 2021 100 | Jun 2021 | 100 |
Sep 2021 66 | Sep 2021 | 66 |
Jun 2022 25 | Jun 2022 | 25 |
Oct 2022 20 | Oct 2022 | 20 |
Feb 2023 34 | Feb 2023 | 34 |
Sep 2023 43 | Sep 2023 | 43 |
Mar 2025 38 | Mar 2025 | 38 |
How Other Brands Compare
Geox is ranked first for NPS among its competitors. GUESS and Timberland come in second and third, with Rocky Brands coming in at #4.
Geox |  GUESS |  Rocky Brands |  Timberland | |
| Global Ranking | #- | #365 | #- | #- |
| NPS | 36 | 25 | -28 | -14 |
| Valuation Updated every 24 hours for public companies | - | $1.12B | $413.08M | $226.29M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Geox NPS vs. Competitors
Compared to its competitors, Geox's NPS is rated right above GUESS.
| COMPANY | NPS Score | |
|---|---|---|
| Geox | 36 |
| GUESS | 25 |
 | ECCO Sko | 20 |
| Timberland | -14 |
| Rocky Brands | -28 |
Geox Customer Reviews
Out of the 2 Geox customer reviews 2 were positive and 0 were constructive. Geox customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Geox Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Geox users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Geox Customer Loyalty vs. Competitors
Compared to its competitors, Geox's Customer Loyalty score is rated right above GUESS.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Geox | 79% |
| GUESS | 78% |
| ECCO Sko | 73% |
| Rocky Brands | 73% |
| Timberland | 68% |
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Geox Product Quality
3.8/5
Geox has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Geox Product Information
Geox’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.geox.com
- Company Size
- 5,001-10,000 Employees
Geox Product Quality vs. Competitors
Compared to its competitors, Geox's Product Quality score is rated right above Timberland, and is preceded by ECCO Sko.
| COMPANY | Product Quality Score | |
|---|---|---|
| GUESS | 4/5 |
| ECCO Sko | 3.9/5 |
| Geox | 3.8/5 |
| Timberland | 3.2/5 |
| Rocky Brands | 2.8/5 |
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Geox Pricing
Geox ROI & Value For Money
3.8/5
Geox has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Geox Pricing vs. Competitors
Compared to its competitors, Geox's ROI score is rated right above GUESS, and is preceded by ECCO Sko.
| COMPANY | Pricing Score | |
|---|---|---|
| ECCO Sko | 3.9/5 |
| Geox | 3.8/5 |
| GUESS | 3.8/5 |
| Timberland | 3.1/5 |
| Rocky Brands | 2.5/5 |
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Geox Customer Satisfaction (CSAT)
Geox Customer Satisfaction (CSAT) Score
75 / 100
Geox has an overall Customer Satisfaction score of 75 rated by its users and customers.
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Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Geox Customer Satisfaction vs. Competitors
Compared to its competitors, Geox's Customer Satisfaction score is rated right above ECCO Sko, and is preceded by GUESS.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| GUESS | 76% |
| Geox | 75% |
| ECCO Sko | 75% |
| Timberland | 54% |
| Rocky Brands | 50% |
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Geox Customer Service
4/5
Geox has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Geox's Customer Service
Address
Via Feltrina Centro, 16, Biadene di Montebelluna, 31044
Website
www.geox.com
Phone Number
7
Geox Customer Service vs. Competitors
Compared to its competitors, Geox's Customer Service score is rated right above GUESS.
| COMPANY | Customer Service Score | |
|---|---|---|
| Geox | 4/5 |
| GUESS | 3.9/5 |
| ECCO Sko | 3.9/5 |
| Timberland | 3.1/5 |
| Rocky Brands | 2.8/5 |
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