20
NPS
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ECCO Sko
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About ECCO Sko's Brand
Brand at a Glance
73%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
ECCO Sko NPS
ECCO Sko's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether ECCO Sko's customers would recommend using the product based on a scale of -100 to 100.
ECCO Sko Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
ECCO Sko NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Mar 2024 0 | Mar 2024 | 0 |
Dec 2024 33 | Dec 2024 | 33 |
Nov 2025 0 | Nov 2025 | 0 |
Jan 2026 20 | Jan 2026 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ECCO Sko Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of ECCO Sko users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ECCO Sko Product Quality
3.9/5
ECCO Sko has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock ECCO Sko's overall Product Quality score rated by its users and customers.
ECCO Sko Product Information
ECCO Sko’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://global.ecco.com
- Company Size
- 10,000+ Employees
ECCO Sko Pricing
ECCO Sko ROI & Value For Money
3.9/5
ECCO Sko has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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ECCO Sko Customer Satisfaction (CSAT)
ECCO Sko Customer Satisfaction (CSAT) Score
75 / 100
ECCO Sko has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ECCO Sko Customer Service
3.9/5
ECCO Sko has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About ECCO Sko's Customer Service
Address
Denmark
Website
http://global.ecco.com
Consumer vs. Employees
ECCO Sko scored a 20 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of ECCO Sko would recommend the brand to a friend. ENPS measures how likely ECCO Sko employees would recommend working at ECCO Sko to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
