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Smartsheet is

Ranked

#144

Tech Brands

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Smartsheet is ranked #144 in Tech Brands

About Smartsheet's Brand

Smartsheet, the Enterprise Work Management Platform, empowers collaboration and is the foundation for managing projects, programs, and processes that scale. Smartsheet’s brand is ranked #467 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Smartsheet. When compared to other organizations within the Tech industry, Smartsheet is ranked #144.

Brand at a Glance

96%

Customer Loyalty

4.3/5

Product Quality

4.3/5

Pricing

4.3/5

Customer Service

Smartsheet Ranking

^#467 in Global Best Brands
^#144 in Tech

Smartsheet NPS

Smartsheet's Net Promoter Score (NPS) is a 35 with 63% Promoters, 9% Passives, and 28% Detractors. Net Promoter Score tracks whether Smartsheet's customers would recommend using the product based on a scale of -100 to 100.

Smartsheet Overall NPS

NPS

63%	Promoters
9%	Passives
28%	Detractors

Smartsheet NPS Trend

-100

-50

100

Summary	Date	Score
Nov 2022 43	Nov 2022	43
Dec 2022 43	Dec 2022	43
Jan 2023 41	Jan 2023	41
Feb 2023 45	Feb 2023	45
Jun 2023 43	Jun 2023	43
Oct 2023 43	Oct 2023	43
Feb 2024 40	Feb 2024	40
Mar 2024 38	Mar 2024	38
May 2024 38	May 2024	38
Nov 2024 40	Nov 2024	40
Dec 2024 37	Dec 2024	37
Mar 2025 35	Mar 2025	35

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Smartsheet NPS by Gender

Female customers rated Smartsheet's NPS 14 points higher than Male customers.

Male

Smartsheet's NPS was rated 86 by Male customers on Comparably.

86%

Promoters

14%

Passives

Detractors

Female

100

Smartsheet's NPS was rated 100 by Female customers on Comparably.

100%

Promoters

Passives

Detractors

Smartsheet NPS by Ethnicity

Smartsheet's NPS was rated 100 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 100	Caucasian	100

Smartsheet NPS by Age

Smartsheet's NPS was rated 100 points by customers ages 31-35 and customers ages 36-40 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

31-35

100%

36-40

100%

Smartsheet NPS by Usage

Smartsheet's NPS was rated the highest by customers who have used Smartsheet's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 42	Less than 1 Year	42
1 to 2 Years 57	1 to 2 Years	57
2 to 5 Years 60	2 to 5 Years	60
5 to 10 Years 65	5 to 10 Years	65

Smartsheet NPS vs Companies in Tech

In the Tech industry, Smartsheet's NPS is rated right above Peloton, and is preceded by ROBLOX.

COMPANY		NPS Score
	Nintendo	55
	Spotify	49
	Apple	48
	Zoom Video Communications	44
	Netflix	43
	Google	42
	ROBLOX	38
	Smartsheet	35
	Peloton	31

Smartsheet Customer Loyalty

96%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

96% of Smartsheet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

96%

Smartsheet Customer Loyalty Score by Gender

Smartsheet's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Smartsheet.

Male

100%

Yes

Female

100%

Yes

Smartsheet Customer Loyalty Score by Ethnicity

Smartsheet's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Smartsheet.

100

out of 100

Caucasian

Smartsheet Customer Loyalty Score by Age

Smartsheet's Customer Loyalty score was rated 100% by customers ages 31-35 and customers ages 36-40 on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Smartsheet.

20%

40%

60%

80%

100%

Summary	Age	Score
31-35 100%	31-35	100%
36-40 100%	36-40	100%

Smartsheet Customer Loyalty Score by Usage

Smartsheet's Customer Loyalty score was rated 100% by customers who have used Smartsheet's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

1 to 2 Years	100%
2 to 5 Years	100%

Smartsheet Customer Loyalty Score by Industry

Smartsheet's Customer Loyalty score was rated 100% by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	100%

Customer Loyalty for Other Tech Brands

In the Tech industry, Smartsheet's Customer Loyalty score is rated right above ROBLOX.

COMPANY		Customer Loyalty Score
	Smartsheet	96%
	ROBLOX	89%
	Nintendo	89%
	Netflix	87%
	Google	87%
	Spotify	87%
	Apple	86%
	Zoom Video Communications	84%
	Peloton	82%

Unlock Smartsheet Customer Loyalty vs. Companies in Tech Data

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Smartsheet Product Quality

4.3/5

Smartsheet has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.

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Smartsheet Product Information

Smartsheet serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. Smartsheet supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.

Smartsheet’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Smartsheet's product the highest. Reviewers from the Real Estate industry rated Smartsheet the lowest at 4.2.

Website: https://www.smartsheet.com

Company Size: 1,001-5,000 Employees

Industry

Tech

Enterprise

Productivity

SaaS

Languages Supported

English

French

German

Portuguese

Spanish

Italian

Russian

Product Type

Construction Management Software

Workflow Management Software

CMMS Software

Business Process Management (BPM) Software

Advertising Software

Project Management Software

Project Collaboration Software

Task Management Software

Project Portfolio Management Software

Visual Project Management Software

Display Advertising Software

Dashboard Software

Reporting Software

Professional Services Software

Web Collaboration Software

Professional Services Automation (PSA) Software

Consulting Software

Kanban Tools Software

Agile Project Management Software

Marketing Planning Software

Project Tracking Software

Hospital Management Software

Project Planning Software

IT Project Management Software

Gantt Chart Software

Clinical Trial Management Software

Credentialing Software

Construction Scheduling Software

Spreadsheet Software

Quick Insights into Smartsheet Product Quality

Smartsheet's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers from the Real Estate industry.

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Ranked Smartsheet Product Quality the Highest

31-35	5
Caucasian	5
Female	5

Ranked Smartsheet Product Quality the Lowest

Male	4.5
Less than 1 Year	4.4
Real Estate	4.2

Smartsheet Product Quality Score by Gender

Female customers rated Smartsheet's Product Quality score 0.5 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Smartsheet.

Male

4.5/5

Female

5/5

Smartsheet Product Quality Score by Ethnicity

Smartsheet's Product Quality score was rated 5 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Smartsheet.

Summary	Ethnicity	Score
Caucasian 5	Caucasian	5

Smartsheet Product Quality Score by Age

Smartsheet's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Smartsheet.

Summary	Age	Score
31-35 5	31-35	5
36-40 4.6	36-40	4.6

Smartsheet Product Quality Score by Usage

Smartsheet's Product Quality score was rated the highest by customers who have used Smartsheet's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	4.4
1 to 2 Years	4.5
2 to 5 Years	4.7
5 to 10 Years	4.7

Smartsheet Product Quality Score by Industry

Smartsheet's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Real Estate industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	4.6
Banking and Financial Services	4.3
Construction	4.4
Healthcare, Hospitals and Medicine	4.7
Manufacturing and Machinery	4.5
Mechanical, Civil or Industrial Engineering	4.4
Real Estate	4.2

Product Quality for Other Tech Brands

In the Tech industry, Smartsheet's Product Quality score is rated right above Netflix, and is preceded by Zoom Video Communications.

COMPANY		Product Quality Score
	Nintendo	4.4/5
	Apple	4.3/5
	Zoom Video Communications	4.3/5
	Smartsheet	4.3/5
	Netflix	4.2/5
	Spotify	4.2/5
	Google	4.1/5
	Peloton	4/5
	ROBLOX	4/5

Unlock Smartsheet Product Quality vs. Companies in Tech Data

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Smartsheet Pricing

Smartsheet ROI & Value For Money

4.3/5

Smartsheet has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.

Sign Up to unlock Smartsheet's overall ROI score rated by its users and customers.

Smartsheet Pricing Plans

Smartsheet has a pricing structure that accommodates small, medium, and large businesses. Starting from $14/month, Smartsheet uses a subscription model.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Manufacturing and Machinery industry. The users from the Mechanical, Civil or Industrial Engineering industry think that they had the lowest ROI from Smartsheet.

Who Uses Smartsheet?

Small Businesses

Medium Businesses

Large Enterprises

Quick Insights into Smartsheet ROI

Smartsheet's ROI score was rated highest by customers who have used Smartsheet's products/services for 1 to 2 Years, and rated lowest by customers from the Mechanical, Civil or Industrial Engineering industry.

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Ranked Smartsheet ROI the Highest

1 to 2 Years	5
Caucasian	5
Female	5

Ranked Smartsheet ROI the Lowest

2 to 5 Years	4.7
Male	4.6
Mechanical, Civil or Industrial Engineering	4.1

Smartsheet ROI Score by Gender

Female customers rated Smartsheet's ROI score 0.4 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Smartsheet.

Male

4.6/5

Female

5/5

Smartsheet ROI Score by Ethnicity

Smartsheet's ROI score was rated 5 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Smartsheet.

Summary	Ethnicity	Score
Caucasian 5	Caucasian	5

Smartsheet ROI Score by Age

Smartsheet's ROI score was rated 4.8 stars by customers ages 31-35 and customers ages 36-40 on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Smartsheet.

Summary	Age	Score
31-35 4.8	31-35	4.8
36-40 4.8	36-40	4.8

Smartsheet ROI Score by Usage

Smartsheet's ROI score was rated the highest by customers who have used Smartsheet's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

1 to 2 Years	5
2 to 5 Years	4.7

Smartsheet ROI Score by Industry

Smartsheet's ROI score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Mechanical, Civil or Industrial Engineering industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	4.5
Banking and Financial Services	4.4
Construction	4.3
Manufacturing and Machinery	4.5
Mechanical, Civil or Industrial Engineering	4.1
Real Estate	4.3
Retail	4.3
Telecommunications	4.3

ROI for Other Tech Brands

In the Tech industry, Smartsheet's ROI score is rated right above Zoom Video Communications.

COMPANY		Pricing Score
	Smartsheet	4.3/5
	Zoom Video Communications	4.1/5
	Google	4/5
	Spotify	4/5
	Nintendo	4/5
	Peloton	4/5
	Netflix	4/5
	Apple	4/5
	ROBLOX	3.8/5

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Smartsheet Customer Satisfaction (CSAT)

Smartsheet Customer Satisfaction (CSAT) Score

84 / 100

Smartsheet has an overall Customer Satisfaction score of 84 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	67%
Satisfied	17%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	16%

Very Satisfied

67%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

16%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Smartsheet Customer Satisfaction

Smartsheet's Customer Satisfaction score was rated highest by Male customers.

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Ranked Smartsheet Customer Satisfaction the Highest

Male	100%
Tech	100%

Smartsheet Customer Satisfaction Score by Gender

Smartsheet's Customer Satisfaction score was rated 100 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Smartsheet.

100 / 100

Male

	Very Satisfied	67%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

Smartsheet Customer Satisfaction Score by Industry

Smartsheet's Customer Satisfaction score was rated 100 points by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

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Tech	100

Customer Satisfaction for Other Tech Brands

In the Tech industry, Smartsheet's Customer Satisfaction score is rated right above Google, and is preceded by Spotify.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	88%
	Netflix	85%
	Apple	85%
	Spotify	85%
	Smartsheet	84%
	Google	81%
	Zoom Video Communications	74%
	ROBLOX	73%
	Peloton	63%

Unlock Smartsheet Customer Satisfaction vs. Companies in Tech Data

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Smartsheet Customer Service

4.3/5

Smartsheet has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.

Sign Up to unlock Smartsheet's overall Customer Service score rated by its users and customers.

About Smartsheet's Customer Service

Address

Bellevue, WA 98004

Website

https://www.smartsheet.com

Phone Number

844-324-2360

Smartsheet's Social Links

Quick Insights into Smartsheet Customer Service

Smartsheet's Customer Service score was rated highest by customers who have used Smartsheet's products/services for 1 to 2 Years, and rated lowest by customers who have used Smartsheet's products/services for 2 to 5 Years.

Sign Up to unlock insights into how customers have ranked Smartsheet's Customer Service score.

Ranked Smartsheet Customer Service the Highest

1 to 2 Years	5
Caucasian	5
31-35	4.8

Ranked Smartsheet Customer Service the Lowest

36-40	4.8
Male	4.8
2 to 5 Years	4.6

Smartsheet Customer Service Score by Gender

Smartsheet's Customer Service score was rated 4.8 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Smartsheet.

Male

4.8/5

Female

4.8/5

Smartsheet Customer Service Score by Ethnicity

Smartsheet's Customer Service score was rated 5 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Smartsheet.

100

Summary	Ethnicity	Customer Service Score
Caucasian 5	Caucasian	5

Smartsheet Customer Service Score by Age

Smartsheet's Customer Service score was rated 4.8 stars by customers ages 31-35 and customers ages 36-40 on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Smartsheet.

100

Summary	Age	Customer Service Score
31-35 4.8	31-35	4.8
36-40 4.8	36-40	4.8

Smartsheet Customer Service Score by Usage

Smartsheet's Customer Service score was rated the highest by customers who have used Smartsheet's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

1 to 2 Years	5
2 to 5 Years	4.6

Smartsheet Customer Service Score by Industry

Smartsheet's Customer Service score was rated 4.6 stars by Tech industry customers.

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Tech	4.6

Customer Service for Other Tech Brands

In the Tech industry, Smartsheet's Customer Service score is rated right above Apple.

COMPANY		Customer Service Score
	Smartsheet	4.3/5
	Apple	4.2/5
	Google	4/5
	Zoom Video Communications	4/5
	Nintendo	4/5
	Peloton	4/5
	Netflix	4/5
	Spotify	4/5
	ROBLOX	3.6/5

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Smartsheet as an Employer

4.7/5

Smartsheet has a 4.7/5 stars for its overall company culture rated by their employees

top

CEO of Smartsheet

Rajeev Singh

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Smartsheet scored a 35 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of Smartsheet would recommend the brand to a friend. ENPS measures how likely Smartsheet employees would recommend working at Smartsheet to a friend.

Net Promoter Score

NPS Score

63%	Promoters
9%	Passive
28%	Detractors

Employee Net Promoter Score

eNPS Score

69%	Promoters
19%	Passive
12%	Detractors

Global Ranking Snapshot

Smartsheet is ranked #467 in the Global Top 100 Brands. It ranks just behind The North Face and just ahead of KPMG.

RANK			INDUSTRY
465	ClassPass	Fritz Lanman	Health and Wellness
466	The North Face	Todd Spaletto	Fashion and Beauty
467	Smartsheet	Rajeev Singh	Tech
468	KPMG	Bill Thomas	Business and Consumer Services
469	West Marine	Ken Seipel	Retail
470	Georgia-Pacific	Christian Fischer	Energy and Manufacturing
471	Phillips66	Greg Garland	Energy and Manufacturing

Tech Ranking Snapshot

Smartsheet is ranked #144 in the Tech Industry. It ranks just behind ClassPass and just ahead of Dynatrace.

RANK		Location
142	Blackbaud	Charleston, SC
143	ClassPass	New York City, NY
144	Smartsheet	Bellevue, WA
145	Dynatrace	Boston, MA
146	Seagate Technology	Cupertino, CA
147	Zoho Corporation
148	Gartner	Stamford, CT