Zoho Corporation NPS & Customer Reviews | Comparably
Zoho Corporation is
Ranked
#147
in
Tech Brands
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Zoho Corporation is ranked #147 in Tech Brands

About Zoho Corporation's Brand

Zoho Corporation’s brand is ranked #476 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Zoho Corporation. When compared to other organizations within the Tech industry, Zoho Corporation is ranked #147. Among its major competitors, Zoho Corporation is ranked in 5th place for NPS while Pipedrive is 1st, and Microsoft is 2nd.Their current valuation is $1.84M

Brand at a Glance

84%
Customer Loyalty
3.3/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service

Zoho Corporation Ranking

Zoho Corporation NPS

Zoho Corporation's Net Promoter Score (NPS) is a 1 with 42% Promoters, 17% Passives, and 41% Detractors. Net Promoter Score tracks whether Zoho Corporation's customers would recommend using the product based on a scale of -100 to 100.

Zoho Corporation Overall NPS

1
NPS
42%Promoters
17%Passives
41%Detractors
Zoho Corporation Overall NPS

Zoho Corporation NPS Trend

-100
-50
0
50
100
Jun 2024
7
Jun 20247
Jul 2024
6
Jul 20246
Sep 2024
7
Sep 20247
Oct 2024
7
Oct 20247
Jan 2025
7
Jan 20257
Mar 2025
6
Mar 20256
Apr 2025
8
Apr 20258
May 2025
8
May 20258
Jul 2025
5
Jul 20255
Sep 2025
3
Sep 20253
Oct 2025
1
Oct 20251
Nov 2025
2
Nov 20252

How Other Brands Compare

Zoho Corporation is ranked #4 for NPS among its competitors. Pipedrive and Microsoft come in first and second, with SAP coming in at third. Among those competitors, it is the lowest valued company behind Microsoft.

Zoho Corporation's Logo
Zoho Corporation
Microsoft's Logo
Microsoft
SAP's Logo
SAP
Pipedrive's Logo
Pipedrive
Global Ranking#476#22#185#895
NPS1383448
Social Sentiment Calculated by analyzing social media and other online mentions-NeutralNeutralNeutral
Valuation Updated every 24 hours for public companies$1.84M$1.91T$154.48B$300.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Zoho Corporation NPS by Gender

Female customers rated Zoho Corporation's NPS 11 points higher than Male customers.

Male

-28

Zoho Corporation's NPS was rated -28 by Male customers on Comparably.

27%
Promoters
18%
Passives
55%
Detractors

Female

-17

Zoho Corporation's NPS was rated -17 by Female customers on Comparably.

33%
Promoters
17%
Passives
50%
Detractors

Zoho Corporation NPS by Ethnicity

Zoho Corporation's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

-100
-50
0
50
100
Caucasian
-46
Caucasian-46
African American/Black
-33
African American/Black-33
Asian or Pacific Islander
15
Asian or Pacific Islander15
Other
-46
Other-46

Zoho Corporation NPS by Age

Zoho Corporation's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.

0
20
40
60
80
100
Promoters
42%
Passives
29%
Detractors
29%
18-2542%29%29%
Promoters
0%
Passives
50%
Detractors
50%
26-300%50%50%
Promoters
33%
Passives
34%
Detractors
33%
31-3533%34%33%
Promoters
25%
Passives
0%
Detractors
75%
36-4025%0%75%
Promoters
33%
Passives
17%
Detractors
50%
41-4533%17%50%
Promoters
14%
Passives
15%
Detractors
71%
46-5014%15%71%
Promoters
33%
Passives
17%
Detractors
50%
51-5533%17%50%
Promoters
67%
Passives
0%
Detractors
33%
56-6067%0%33%
Promoters
0%
Passives
0%
Detractors
100%
61-650%0%100%

Zoho Corporation NPS by Usage

Zoho Corporation's NPS was rated the highest by customers who have used Zoho Corporation's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

-100
-50
0
50
100
Less than 1 Year
-9
Less than 1 Year-9
1 to 2 Years
-27
1 to 2 Years-27
2 to 5 Years
-17
2 to 5 Years-17
5 to 10 Years
-51
5 to 10 Years-51

Zoho Corporation NPS vs. Competitors

Compared to its competitors, Zoho Corporation's NPS is rated right above SugarCRM, and is preceded by SAP.

Zoho Corporation NPS vs Companies in Tech

In the Tech industry, Zoho Corporation's NPS is rated right below Peloton.

Zoho Corporation Customer Reviews

Out of the 14 Zoho Corporation customer reviews 4 were positive and 10 were constructive. Zoho Corporation customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
Over the past three days, I have been grappling with issues related to obtaining a suitable Zoho email plan (Mis and Match Plan). Despite making multiple calls and sending emails to Zoho's customer service, I find myself still awaiting a proper resolution.
What can this brand most improve?
I was in touch with Zoho Analytics team to get a specific report from Zoho Inventory and the Analytics team were not supportive enough to work in the project to come up with the report.
What can this brand most improve?
Very poorly built products that crumble often, and don’t speak with other products of Zoho seamlessly. You are better off spending a little more and opt for a more established player. We learnt the hard way ou
What do you value most about this brand?
easy to use and implement at a low cost
What can this brand most improve?
Improve their online and other support services.

Zoho Corporation Customer Loyalty

84%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

84% of Zoho Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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84
84%
16
16%
Zoho Corporation Customer Loyalty

Zoho Corporation Customer Loyalty Score by Gender

Female customers rated Zoho Corporation's Customer Loyalty score 1% higher than Male customers.

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Male
84%
Yes
Female
85%
Yes

Zoho Corporation Customer Loyalty Score by Ethnicity

Zoho Corporation's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

% who answered "Yes"

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72
out of 100
Caucasian
70
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
84
out of 100
Other

Zoho Corporation Customer Loyalty Score by Age

Zoho Corporation's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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0
20%
40%
60%
80%
100%
18-25
100%
18-25100%
26-30
78%
26-3078%
31-35
100%
31-35100%
36-40
100%
36-40100%
41-45
100%
41-45100%
46-50
61%
46-5061%
51-55
100%
51-55100%
56-60
70%
56-6070%
61-65
40%
61-6540%

Zoho Corporation Customer Loyalty Score by Usage

Zoho Corporation's Customer Loyalty score was rated the highest by customers who have used Zoho Corporation's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
84%
1 to 2 Years
88%
2 to 5 Years
93%
5 to 10 Years
55%

Zoho Corporation Customer Loyalty Score by Industry

Zoho Corporation's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech
93%
Business and Consumer Services
100%
Consulting
78%
Healthcare, Hospitals and Medicine
78%

Zoho Corporation Customer Loyalty vs. Competitors

Compared to its competitors, Zoho Corporation's Customer Loyalty score is rated right above SugarCRM, and is preceded by Microsoft.

COMPANYCustomer Loyalty Score
Pipedrive84%
Microsoft84%
Zoho Corporation84%
SugarCRM84%
SAP80%
Salesforce75%

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Customer Loyalty for Other Tech Brands

In the Tech industry, Zoho Corporation's Customer Loyalty score is rated right above Zoom Video Communications, and is preceded by Apple.

Unlock Zoho Corporation Customer Loyalty vs. Companies in Tech Data

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Zoho Corporation Product Quality

3.3/5

Zoho Corporation has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.

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Zoho Corporation Product Information

Zoho Corporation’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Consulting industry rated Zoho Corporation's product the highest. Reviewers from the Business and Consumer Services industry rated Zoho Corporation the lowest at 3.4.

Website
https://www.zohocorp.com/
Company Size
1,001-5,000 Employees

Industry

Enterprise
Productivity
SaaS

Quick Insights into Zoho Corporation Product Quality

Zoho Corporation's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 36-40.

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Ranked Zoho Corporation Product Quality the Highest

18-25
4.3
2 to 5 Years
4.1
Asian or Pacific Islander
4.1

Ranked Zoho Corporation Product Quality the Lowest

African American/Black
2.8
1 to 2 Years
2.2
36-40
1.9

Zoho Corporation Product Quality Score by Gender

Female customers rated Zoho Corporation's Product Quality score 0.5 stars higher than Male customers.

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Male

3.2/5

Female

3.7/5

Zoho Corporation Product Quality Score by Ethnicity

Zoho Corporation's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

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0
1
2
3
4
5
Caucasian
3
Caucasian3
African American/Black
2.8
African American/Black2.8
Asian or Pacific Islander
4.1
Asian or Pacific Islander4.1
Other
3.1
Other3.1

Zoho Corporation Product Quality Score by Age

Zoho Corporation's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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0
1
2
3
4
5
18-25
4.3
18-254.3
26-30
2.7
26-302.7
31-35
3.5
31-353.5
36-40
1.9
36-401.9
41-45
3.1
41-453.1
46-50
2.7
46-502.7
51-55
4.2
51-554.2
56-60
4.1
56-604.1
61-65
3
61-653

Zoho Corporation Product Quality Score by Usage

Zoho Corporation's Product Quality score was rated the highest by customers who have used Zoho Corporation's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
4.1
1 to 2 Years
2.2
2 to 5 Years
4.1
5 to 10 Years
3.2

Zoho Corporation Product Quality Score by Industry

Zoho Corporation's Product Quality score was rated the highest by Consulting industry customers, and the lowest by Business and Consumer Services industry customers.

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Tech
3.7
Business and Consumer Services
3.4
Consulting
3.9
Healthcare, Hospitals and Medicine
3.9

Zoho Corporation Product Quality vs. Competitors

Compared to its competitors, Zoho Corporation's Product Quality score is rated right below SugarCRM.

COMPANYProduct Quality Score
Pipedrive4.2/5
Microsoft4.1/5
SAP4.1/5
Salesforce4/5
SugarCRM3.8/5
Zoho Corporation3.3/5

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Product Quality for Other Tech Brands

In the Tech industry, Zoho Corporation's Product Quality score is rated right below ROBLOX.

COMPANYProduct Quality Score
Nintendo4.4/5
Apple4.3/5
Zoom Video Communications4.3/5
Netflix4.2/5
Spotify4.2/5
Google4.1/5
Peloton4/5
ROBLOX4/5
Zoho Corporation3.3/5

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Zoho Corporation Pricing

Zoho Corporation ROI & Value For Money

3.3/5

Zoho Corporation has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.

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Zoho Corporation Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Consulting industry think that they had the lowest ROI from Zoho Corporation.

Quick Insights into Zoho Corporation ROI

Zoho Corporation's ROI score was rated highest by customers ages 56-60, and rated lowest by customers ages 61-65.

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Ranked Zoho Corporation ROI the Highest

56-60
4.1
2 to 5 Years
4
Asian or Pacific Islander
3.9

Ranked Zoho Corporation ROI the Lowest

1 to 2 Years
2.6
Caucasian
2.6
61-65
1.8

Zoho Corporation ROI Score by Gender

Female customers rated Zoho Corporation's ROI score 0.6 stars higher than Male customers.

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Male

2.9/5

Female

3.5/5

Zoho Corporation ROI Score by Ethnicity

Zoho Corporation's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
2.6
Caucasian2.6
African American/Black
2.8
African American/Black2.8
Asian or Pacific Islander
3.9
Asian or Pacific Islander3.9
Other
2.9
Other2.9

Zoho Corporation ROI Score by Age

Zoho Corporation's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.

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0
1
2
3
4
5
18-25
3.4
18-253.4
26-30
3.2
26-303.2
31-35
3.1
31-353.1
36-40
2
36-402
41-45
3.2
41-453.2
46-50
2.5
46-502.5
51-55
3.6
51-553.6
56-60
4.1
56-604.1
61-65
1.8
61-651.8

Zoho Corporation ROI Score by Usage

Zoho Corporation's ROI score was rated the highest by customers who have used Zoho Corporation's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
2.8
1 to 2 Years
2.6
2 to 5 Years
4
5 to 10 Years
3

Zoho Corporation ROI Score by Industry

Zoho Corporation's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Consulting industry customers.

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Tech
3.5
Business and Consumer Services
3.5
Consulting
3.4
Healthcare, Hospitals and Medicine
3.9

Zoho Corporation Pricing vs. Competitors

Compared to its competitors, Zoho Corporation's ROI score is rated right below SugarCRM.

COMPANYPricing Score
Pipedrive4.2/5
Salesforce4/5
Microsoft4/5
SAP3.9/5
SugarCRM3.9/5
Zoho Corporation3.3/5

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ROI for Other Tech Brands

In the Tech industry, Zoho Corporation's ROI score is rated right below ROBLOX.

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Zoho Corporation Customer Satisfaction (CSAT)

Zoho Corporation Customer Satisfaction (CSAT) Score

62 / 100

Zoho Corporation has an overall Customer Satisfaction score of 62 rated by its users and customers.

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Very Satisfied29%
Satisfied33%
Neither Satisfied nor Dissatisfied7%
Dissatisfied9%
Very Dissatisfied22%
Very Satisfied
29%
Satisfied
33%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
9%
Very Dissatisfied
22%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Zoho Corporation Customer Satisfaction

Zoho Corporation's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Consulting industry.

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Ranked Zoho Corporation Customer Satisfaction the Highest

18-25
100%
Less than 1 Year
78%
Asian or Pacific Islander
76%

Ranked Zoho Corporation Customer Satisfaction the Lowest

Caucasian
25%
61-65
0%
Consulting
0%

Zoho Corporation Customer Satisfaction Score by Gender

Female customers rated Zoho Corporation's Customer Satisfaction score 12 points higher than Male customers.

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48 / 100
Male
Very Satisfied
29%
Satisfied
19%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
16%
Very Dissatisfied
23%
60 / 100
Female
Very Satisfied
30%
Satisfied
30%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
30%

Zoho Corporation Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Zoho Corporation's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.

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25 / 100
Very Satisfied17%
Satisfied8%
Neither Satisfied nor Dissatisfied25%
Dissatisfied33%
Very Dissatisfied17%
Very Satisfied
17%
Satisfied
8%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
33%
Very Dissatisfied
17%

CSAT according to African American/Black

Zoho Corporation's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.

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33 / 100
Very Satisfied0%
Satisfied33%
Neither Satisfied nor Dissatisfied0%
Dissatisfied33%
Very Dissatisfied34%
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%

CSAT according to Asian or Pacific Islander

Zoho Corporation's Customer Satisfaction (CSAT) score was rated 76% according to Asian or Pacific Islander users and customers.

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76 / 100
Very Satisfied38%
Satisfied38%
Neither Satisfied nor Dissatisfied8%
Dissatisfied8%
Very Dissatisfied8%
Very Satisfied
38%
Satisfied
38%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
8%

CSAT according to Other

Zoho Corporation's Customer Satisfaction (CSAT) score was rated 54% according to Other users and customers.

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54 / 100
Very Satisfied36%
Satisfied18%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied46%
Very Satisfied
36%
Satisfied
18%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
46%

Zoho Corporation Customer Satisfaction Score by Age

Zoho Corporation's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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0
20
40
60
80
100
18-25 CSAT Score
100%
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
18-25100%
26-30 CSAT Score
75%
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
26-3075%
36-40 CSAT Score
25%
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
36-4025%
41-45 CSAT Score
50%
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
33%
41-4550%
46-50 CSAT Score
28%
Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
58%
46-5028%
51-55 CSAT Score
40%
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
20%
51-5540%
61-65 CSAT Score
0%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
33%
Very Dissatisfied
0%
61-650%

Zoho Corporation Customer Satisfaction Score by Usage

Zoho Corporation's Customer Satisfaction score was rated the highest by customers who have used Zoho Corporation's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
78
1 to 2 Years
42
2 to 5 Years
50
5 to 10 Years
33

Zoho Corporation Customer Satisfaction Score by Industry

Zoho Corporation's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Consulting industry customers.

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Tech
63
Consulting
0
Healthcare, Hospitals and Medicine
50

Zoho Corporation Customer Satisfaction vs. Competitors

Compared to its competitors, Zoho Corporation's Customer Satisfaction score is rated right below SugarCRM.

COMPANYCustomer Satisfaction (CSAT) Score
Pipedrive82%
SAP82%
Microsoft80%
Salesforce79%
SugarCRM67%
Zoho Corporation63%

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Zoho Corporation's Logo
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Customer Satisfaction for Other Tech Brands

In the Tech industry, Zoho Corporation's Customer Satisfaction score is rated right below Peloton.

COMPANYCustomer Satisfaction (CSAT) Score
Nintendo88%
Netflix85%
Apple85%
Spotify85%
Google81%
Zoom Video Communications74%
ROBLOX73%
Peloton64%
Zoho Corporation63%

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Zoho Corporation's Logo
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Zoho Corporation Customer Service

3.2/5

Zoho Corporation has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.

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About Zoho Corporation's Customer Service

Website

https://www.zohocorp.com/

Quick Insights into Zoho Corporation Customer Service

Zoho Corporation's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers ages 61-65.

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Ranked Zoho Corporation Customer Service the Highest

18-25
4.1
Asian or Pacific Islander
3.7
Business and Consumer Services
3.5

Ranked Zoho Corporation Customer Service the Lowest

5 to 10 Years
1.8
Consulting
1.7
61-65
1.5

Zoho Corporation Customer Service Score by Gender

Female customers rated Zoho Corporation's Customer Service score 0.3 stars higher than Male customers.

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Male

2.6/5

Female

2.9/5

Zoho Corporation Customer Service Score by Ethnicity

Zoho Corporation's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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0
20
40
60
80
100
Caucasian
1.9
Caucasian1.9
African American/Black
2
African American/Black2
Asian or Pacific Islander
3.7
Asian or Pacific Islander3.7
Other
2.6
Other2.6

Zoho Corporation Customer Service Score by Age

Zoho Corporation's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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0
20
40
60
80
100
18-25
4.1
18-254.1
26-30
3.7
26-303.7
31-35
3.1
31-353.1
36-40
1.6
36-401.6
41-45
2.6
41-452.6
46-50
2
46-502
51-55
2.4
51-552.4
56-60
3.5
56-603.5
61-65
1.5
61-651.5

Zoho Corporation Customer Service Score by Usage

Zoho Corporation's Customer Service score was rated the highest by customers who have used Zoho Corporation's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
3.5
1 to 2 Years
2.4
2 to 5 Years
2.9
5 to 10 Years
1.8

Zoho Corporation Customer Service Score by Industry

Zoho Corporation's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Consulting industry customers.

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Tech
3
Business and Consumer Services
3.5
Consulting
1.7
Healthcare, Hospitals and Medicine
3.2

Zoho Corporation Customer Service vs. Competitors

Compared to its competitors, Zoho Corporation's Customer Service score is rated right below SugarCRM.

COMPANYCustomer Service Score
Pipedrive4.1/5
SAP4/5
Microsoft4/5
Salesforce4/5
SugarCRM3.9/5
Zoho Corporation3.2/5

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Customer Service for Other Tech Brands

In the Tech industry, Zoho Corporation's Customer Service score is rated right below ROBLOX.

COMPANYCustomer Service Score
Apple4.2/5
Google4/5
Zoom Video Communications4/5
Nintendo4/5
Peloton4/5
Netflix4/5
Spotify4/5
ROBLOX3.6/5
Zoho Corporation3.2/5

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Zoho Corporation's Logo
VS
Apple's Logo
Google's Logo
Zoom Video Communications' Logo
Nintendo's Logo
Peloton's Logo
Netflix's Logo
Spotify's Logo
ROBLOX's Logo

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Zoho Corporation as an Employer

4.6/5

Zoho Corporation has a 4.6/5 stars for its overall company culture rated by their employees

  Zoho Corporation CEO
top
5%
CEO of Zoho Corporation

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Zoho Corporation scored a 1 for Net Promoter Score and a 51 for Employee Net Promoter Score. NPS gauges how likely a customer of Zoho Corporation would recommend the brand to a friend. ENPS measures how likely Zoho Corporation employees would recommend working at Zoho Corporation to a friend.

Net Promoter Score

1
NPS Score
42%Promoters
17%Passive
41%Detractors

Employee Net Promoter Score

51
eNPS Score
67%Promoters
17%Passive
16%Detractors

Global Ranking Snapshot

Zoho Corporation is ranked #476 in the Global Top 100 Brands. It ranks just behind Seagate Technology and just ahead of Gartner.

RANKCOMPANYCEOINDUSTRY
474
Dynatrace  Dynatrace CEO
Rick McConnell
Tech
475
Seagate Technology  Seagate Technology CEO
Dave Mosley
Tech
476
Zoho Corporation  Zoho Corporation CEO
Sridhar Vembu
Tech
477
Gartner  Gartner CEO
Eugene Hall
Tech
478
Gilead Sciences  Gilead Sciences CEO
Daniel O’Day
Health and Wellness
479
Audible, Inc.  Audible, Inc. CEO
Don Katz
Tech
480
CME Group  CME Group CEO
Terrence Duffy
Banking and Financial Services

Tech Ranking Snapshot

Zoho Corporation is ranked #147 in the Tech Industry. It ranks just behind Seagate Technology and just ahead of Gartner.

RANKCOMPANYLocation
145
Dynatrace
Boston, MA
146
Seagate Technology
Cupertino, CA
147
Zoho Corporation
148
Gartner
Stamford, CT
149
Audible, Inc.
Newark, NJ
150
CME Group
Chicago, IL
151
Pampered Chef
Addison, IL