
Zoho Corporation’s brand is ranked #476 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Zoho Corporation. When compared to other organizations within the Tech industry, Zoho Corporation is ranked #147. Among its major competitors, Zoho Corporation is ranked in 5th place for NPS while Pipedrive is 1st, and Microsoft is 2nd.Their current valuation is $1.84M
Zoho Corporation's Net Promoter Score (NPS) is a 1 with 42% Promoters, 17% Passives, and 41% Detractors. Net Promoter Score tracks whether Zoho Corporation's customers would recommend using the product based on a scale of -100 to 100.
| 42% | Promoters |
|---|---|
| 17% | Passives |
| 41% | Detractors |
| Summary | Date | Score |
|---|---|---|
Jun 2024 7 | Jun 2024 | 7 |
Jul 2024 6 | Jul 2024 | 6 |
Sep 2024 7 | Sep 2024 | 7 |
Oct 2024 7 | Oct 2024 | 7 |
Jan 2025 7 | Jan 2025 | 7 |
Mar 2025 6 | Mar 2025 | 6 |
Apr 2025 8 | Apr 2025 | 8 |
May 2025 8 | May 2025 | 8 |
Jul 2025 5 | Jul 2025 | 5 |
Sep 2025 3 | Sep 2025 | 3 |
Oct 2025 1 | Oct 2025 | 1 |
Nov 2025 2 | Nov 2025 | 2 |
Zoho Corporation is ranked #4 for NPS among its competitors. Pipedrive and Microsoft come in first and second, with SAP coming in at third. Among those competitors, it is the lowest valued company behind Microsoft.
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Female customers rated Zoho Corporation's NPS 11 points higher than Male customers.
Zoho Corporation's NPS was rated -28 by Male customers on Comparably.
Zoho Corporation's NPS was rated -17 by Female customers on Comparably.
Zoho Corporation's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -46 | Caucasian | -46 |
African American/Black -33 | African American/Black | -33 |
Asian or Pacific Islander 15 | Asian or Pacific Islander | 15 |
Other -46 | Other | -46 |
Zoho Corporation's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Zoho Corporation's NPS was rated the highest by customers who have used Zoho Corporation's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -9 | Less than 1 Year | -9 |
1 to 2 Years -27 | 1 to 2 Years | -27 |
2 to 5 Years -17 | 2 to 5 Years | -17 |
5 to 10 Years -51 | 5 to 10 Years | -51 |
Compared to its competitors, Zoho Corporation's NPS is rated right above SugarCRM, and is preceded by SAP.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Pipedrive | 48 |
![]() | Microsoft | 38 |
![]() | Salesforce | 36 |
![]() | SAP | 34 |
![]() | Zoho Corporation | 1 |
![]() | SugarCRM | 0 |
In the Tech industry, Zoho Corporation's NPS is rated right below Peloton.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Nintendo | 55 |
![]() | Spotify | 49 |
![]() | Apple | 48 |
![]() | Zoom Video Communications | 44 |
![]() | Netflix | 43 |
![]() | 42 | |
![]() | ROBLOX | 38 |
![]() | Peloton | 31 |
![]() | Zoho Corporation | 1 |
Out of the 14 Zoho Corporation customer reviews 4 were positive and 10 were constructive. Zoho Corporation customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Zoho Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Female customers rated Zoho Corporation's Customer Loyalty score 1% higher than Male customers.
Zoho Corporation's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
% who answered "Yes"
Zoho Corporation's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 78% | 26-30 | 78% |
31-35 100% | 31-35 | 100% |
36-40 100% | 36-40 | 100% |
41-45 100% | 41-45 | 100% |
46-50 61% | 46-50 | 61% |
51-55 100% | 51-55 | 100% |
56-60 70% | 56-60 | 70% |
61-65 40% | 61-65 | 40% |
Zoho Corporation's Customer Loyalty score was rated the highest by customers who have used Zoho Corporation's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Zoho Corporation's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Compared to its competitors, Zoho Corporation's Customer Loyalty score is rated right above SugarCRM, and is preceded by Microsoft.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Pipedrive | 84% |
![]() | Microsoft | 84% |
![]() | Zoho Corporation | 84% |
![]() | SugarCRM | 84% |
![]() | SAP | 80% |
![]() | Salesforce | 75% |
In the Tech industry, Zoho Corporation's Customer Loyalty score is rated right above Zoom Video Communications, and is preceded by Apple.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | ROBLOX | 89% |
![]() | Nintendo | 89% |
![]() | Netflix | 87% |
![]() | 87% | |
![]() | Spotify | 87% |
![]() | Apple | 86% |
![]() | Zoho Corporation | 84% |
![]() | Zoom Video Communications | 84% |
![]() | Peloton | 82% |
Zoho Corporation has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Zoho Corporation's overall Product Quality score rated by its users and customers.
Zoho Corporation’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Consulting industry rated Zoho Corporation's product the highest. Reviewers from the Business and Consumer Services industry rated Zoho Corporation the lowest at 3.4.
Zoho Corporation's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 36-40.
Female customers rated Zoho Corporation's Product Quality score 0.5 stars higher than Male customers.
Zoho Corporation's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 2.8 | African American/Black | 2.8 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 3.1 | Other | 3.1 |
Zoho Corporation's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 2.7 | 26-30 | 2.7 |
31-35 3.5 | 31-35 | 3.5 |
36-40 1.9 | 36-40 | 1.9 |
41-45 3.1 | 41-45 | 3.1 |
46-50 2.7 | 46-50 | 2.7 |
51-55 4.2 | 51-55 | 4.2 |
56-60 4.1 | 56-60 | 4.1 |
61-65 3 | 61-65 | 3 |
Zoho Corporation's Product Quality score was rated the highest by customers who have used Zoho Corporation's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Zoho Corporation's Product Quality score was rated the highest by Consulting industry customers, and the lowest by Business and Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Compared to its competitors, Zoho Corporation's Product Quality score is rated right below SugarCRM.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Pipedrive | 4.2/5 |
![]() | Microsoft | 4.1/5 |
![]() | SAP | 4.1/5 |
![]() | Salesforce | 4/5 |
![]() | SugarCRM | 3.8/5 |
![]() | Zoho Corporation | 3.3/5 |
In the Tech industry, Zoho Corporation's Product Quality score is rated right below ROBLOX.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Nintendo | 4.4/5 |
![]() | Apple | 4.3/5 |
![]() | Zoom Video Communications | 4.3/5 |
![]() | Netflix | 4.2/5 |
![]() | Spotify | 4.2/5 |
![]() | 4.1/5 | |
![]() | Peloton | 4/5 |
![]() | ROBLOX | 4/5 |
![]() | Zoho Corporation | 3.3/5 |
Zoho Corporation has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Zoho Corporation's overall ROI score rated by its users and customers.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Consulting industry think that they had the lowest ROI from Zoho Corporation.
Zoho Corporation's ROI score was rated highest by customers ages 56-60, and rated lowest by customers ages 61-65.
Female customers rated Zoho Corporation's ROI score 0.6 stars higher than Male customers.
Zoho Corporation's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
African American/Black 2.8 | African American/Black | 2.8 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 2.9 | Other | 2.9 |
Zoho Corporation's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
| Summary | Age | Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 3.2 | 26-30 | 3.2 |
31-35 3.1 | 31-35 | 3.1 |
36-40 2 | 36-40 | 2 |
41-45 3.2 | 41-45 | 3.2 |
46-50 2.5 | 46-50 | 2.5 |
51-55 3.6 | 51-55 | 3.6 |
56-60 4.1 | 56-60 | 4.1 |
61-65 1.8 | 61-65 | 1.8 |
Zoho Corporation's ROI score was rated the highest by customers who have used Zoho Corporation's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Zoho Corporation's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Consulting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Compared to its competitors, Zoho Corporation's ROI score is rated right below SugarCRM.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Pipedrive | 4.2/5 |
![]() | Salesforce | 4/5 |
![]() | Microsoft | 4/5 |
![]() | SAP | 3.9/5 |
![]() | SugarCRM | 3.9/5 |
![]() | Zoho Corporation | 3.3/5 |
In the Tech industry, Zoho Corporation's ROI score is rated right below ROBLOX.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Zoom Video Communications | 4.1/5 |
![]() | 4/5 | |
![]() | Spotify | 4/5 |
![]() | Nintendo | 4/5 |
![]() | Peloton | 4/5 |
![]() | Netflix | 4/5 |
![]() | Apple | 4/5 |
![]() | ROBLOX | 3.8/5 |
![]() | Zoho Corporation | 3.3/5 |
Zoho Corporation has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Zoho Corporation's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Consulting industry.
Female customers rated Zoho Corporation's Customer Satisfaction score 12 points higher than Male customers.
Very Satisfied | 29% | |
|---|---|---|
Satisfied | 19% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 16% | |
Very Dissatisfied | 23% |
Very Satisfied | 30% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 10% | |
Very Dissatisfied | 30% |
Zoho Corporation's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Zoho Corporation's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
Zoho Corporation's Customer Satisfaction (CSAT) score was rated 76% according to Asian or Pacific Islander users and customers.
Zoho Corporation's Customer Satisfaction (CSAT) score was rated 54% according to Other users and customers.
Zoho Corporation's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 75% | |||||||||||||||
| 36-40 | 25% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 46-50 | 28% | |||||||||||||||
| 51-55 | 40% | |||||||||||||||
| 61-65 | 0% |
Zoho Corporation's Customer Satisfaction score was rated the highest by customers who have used Zoho Corporation's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Zoho Corporation's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Consulting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Zoho Corporation Customer Satisfaction Score by Industry",
"text": "Zoho Corporation's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Consulting industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 63,
"stars": 0,
"csatScore": 63,
"text": "Zoho Corporation's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 63
},
{
"label": "Consulting",
"groupId": 511,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Zoho Corporation's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Zoho Corporation's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
}
]
}Compared to its competitors, Zoho Corporation's Customer Satisfaction score is rated right below SugarCRM.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Pipedrive | 82% |
![]() | SAP | 82% |
![]() | Microsoft | 80% |
![]() | Salesforce | 79% |
![]() | SugarCRM | 67% |
![]() | Zoho Corporation | 63% |
In the Tech industry, Zoho Corporation's Customer Satisfaction score is rated right below Peloton.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Nintendo | 88% |
![]() | Netflix | 85% |
![]() | Apple | 85% |
![]() | Spotify | 85% |
![]() | 81% | |
![]() | Zoom Video Communications | 74% |
![]() | ROBLOX | 73% |
![]() | Peloton | 64% |
![]() | Zoho Corporation | 63% |
Zoho Corporation has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Zoho Corporation's overall Customer Service score rated by its users and customers.
https://www.zohocorp.com/
Zoho Corporation's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers ages 61-65.
Female customers rated Zoho Corporation's Customer Service score 0.3 stars higher than Male customers.
Zoho Corporation's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
African American/Black 2 | African American/Black | 2 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 2.6 | Other | 2.6 |
Zoho Corporation's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.7 | 26-30 | 3.7 |
31-35 3.1 | 31-35 | 3.1 |
36-40 1.6 | 36-40 | 1.6 |
41-45 2.6 | 41-45 | 2.6 |
46-50 2 | 46-50 | 2 |
51-55 2.4 | 51-55 | 2.4 |
56-60 3.5 | 56-60 | 3.5 |
61-65 1.5 | 61-65 | 1.5 |
Zoho Corporation's Customer Service score was rated the highest by customers who have used Zoho Corporation's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Zoho Corporation's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Consulting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Compared to its competitors, Zoho Corporation's Customer Service score is rated right below SugarCRM.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Pipedrive | 4.1/5 |
![]() | SAP | 4/5 |
![]() | Microsoft | 4/5 |
![]() | Salesforce | 4/5 |
![]() | SugarCRM | 3.9/5 |
![]() | Zoho Corporation | 3.2/5 |
In the Tech industry, Zoho Corporation's Customer Service score is rated right below ROBLOX.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Apple | 4.2/5 |
![]() | 4/5 | |
![]() | Zoom Video Communications | 4/5 |
![]() | Nintendo | 4/5 |
![]() | Peloton | 4/5 |
![]() | Netflix | 4/5 |
![]() | Spotify | 4/5 |
![]() | ROBLOX | 3.6/5 |
![]() | Zoho Corporation | 3.2/5 |
Zoho Corporation has a 4.6/5 stars for its overall company culture rated by their employees

Zoho Corporation scored a 1 for Net Promoter Score and a 51 for Employee Net Promoter Score. NPS gauges how likely a customer of Zoho Corporation would recommend the brand to a friend. ENPS measures how likely Zoho Corporation employees would recommend working at Zoho Corporation to a friend.
| 42% | Promoters |
|---|---|
| 17% | Passive |
| 41% | Detractors |
| 67% | Promoters |
|---|---|
| 17% | Passive |
| 16% | Detractors |
Zoho Corporation is ranked #476 in the Global Top 100 Brands. It ranks just behind Seagate Technology and just ahead of Gartner.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
474 | ![]() | Dynatrace | ![]() | Rick McConnell | Tech |
475 | ![]() | Seagate Technology | ![]() | Dave Mosley | Tech |
476 | ![]() | Zoho Corporation | ![]() | Sridhar Vembu | Tech |
477 | ![]() | Gartner | ![]() | Eugene Hall | Tech |
478 | ![]() | Gilead Sciences | ![]() | Daniel O’Day | Health and Wellness |
479 | ![]() | Audible, Inc. | ![]() | Don Katz | Tech |
480 | ![]() | CME Group | ![]() | Terrence Duffy | Banking and Financial Services |
Zoho Corporation is ranked #147 in the Tech Industry. It ranks just behind Seagate Technology and just ahead of Gartner.
| RANK | COMPANY | Location | |
|---|---|---|---|
145 | ![]() | Dynatrace | Boston, MA |
146 | ![]() | Seagate Technology | Cupertino, CA |
147 | ![]() | Zoho Corporation | |
148 | ![]() | Gartner | Stamford, CT |
149 | ![]() | Audible, Inc. | Newark, NJ |
150 | ![]() | CME Group | Chicago, IL |
151 | ![]() | Pampered Chef | Addison, IL |