15
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Blackbaud is ranked #142 in Tech Brands
Blackbaud is ranked #142 in Tech Brands
About Blackbaud's Brand
Blackbaud is a provider of software and services designed for non-profit organizations enabling them to build strong relationships and more. Blackbaud’s brand is ranked #462 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Blackbaud. When compared to other organizations within the Tech industry, Blackbaud is ranked #142. Among its major competitors, Blackbaud is ranked in 6th place for NPS while Plutora is 1st, and Wild Apricot is 2nd. Overall, Blackbaud has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $3.45B
Brand at a Glance
79%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.4/5
Customer Service
Blackbaud Ranking
- #142 in Tech
- #3 / 4 of its competitors
Blackbaud NPS
Blackbaud's Net Promoter Score (NPS) is a 15 with 50% Promoters, 15% Passives, and 35% Detractors. Net Promoter Score tracks whether Blackbaud's customers would recommend using the product based on a scale of -100 to 100.
Blackbaud Overall NPS
| 50% | Promoters |
|---|---|
| 15% | Passives |
| 35% | Detractors |
Blackbaud NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 24 | Oct 2023 | 24 |
Nov 2023 21 | Nov 2023 | 21 |
Jan 2024 19 | Jan 2024 | 19 |
Feb 2024 19 | Feb 2024 | 19 |
Apr 2024 19 | Apr 2024 | 19 |
May 2024 17 | May 2024 | 17 |
Jun 2024 17 | Jun 2024 | 17 |
Aug 2024 15 | Aug 2024 | 15 |
Oct 2024 16 | Oct 2024 | 16 |
Apr 2025 14 | Apr 2025 | 14 |
Jul 2025 15 | Jul 2025 | 15 |
Aug 2025 15 | Aug 2025 | 15 |
How Other Brands Compare
Blackbaud is ranked third for NPS among its competitors. Plutora and Sage come in first and second, with ACTIVE Network coming in at #4. Among those competitors, it is the third most valued company behind ACTIVE Network.
 Blackbaud |  ACTIVE Network |  Sage |  Plutora | |
| Global Ranking | #462 | #- | #- | #- |
| NPS | 15 | -82 | 20 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $3.45B | $58.13B | $1.87B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Blackbaud NPS by Gender
Male customers rated Blackbaud's NPS 7 points higher than Female customers.
Male
7
Blackbaud's NPS was rated 7 by Male customers on Comparably.
40%
Promoters
27%
Passives
33%
Detractors
Female
0
Blackbaud's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Blackbaud NPS by Ethnicity
Blackbaud's NPS was rated 11 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 11 | Caucasian | 11 |
Blackbaud NPS by Age
Blackbaud's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Blackbaud NPS by Usage
Blackbaud's NPS was rated the highest by customers who have used Blackbaud's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 50 | Less than 1 Year | 50 |
1 to 2 Years 40 | 1 to 2 Years | 40 |
2 to 5 Years -1 | 2 to 5 Years | -1 |
5 to 10 Years 13 | 5 to 10 Years | 13 |
Over 10 Years -75 | Over 10 Years | -75 |
Blackbaud NPS vs. Competitors
Compared to its competitors, Blackbaud's NPS is rated right above WealthEngine, and is preceded by Sage.
| COMPANY | NPS Score | |
|---|---|---|
| Plutora | 100 |
 | Wild Apricot | 66 |
 | SolarWinds MSP | 46 |
 | Salsa Labs | 28 |
| Sage | 20 |
| Blackbaud | 15 |
 | WealthEngine | N/A |
 | TIVIT | N/A |
| ACTIVE Network | -82 |
Blackbaud Customer Reviews
Out of the 4 Blackbaud customer reviews 2 were positive and 2 were constructive. Blackbaud customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Blackbaud Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Blackbaud users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Blackbaud Customer Loyalty Score by Gender
Female customers rated Blackbaud's Customer Loyalty score 2% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Blackbaud.
Male
76%
Yes
Female
78%
Yes
Blackbaud Customer Loyalty Score by Ethnicity
Blackbaud's Customer Loyalty score was rated 80% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Blackbaud.
80
out of 100
Caucasian
Blackbaud Customer Loyalty Score by Age
Blackbaud's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Blackbaud.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 33% | 31-35 | 33% |
46-50 100% | 46-50 | 100% |
56-60 40% | 56-60 | 40% |
Blackbaud Customer Loyalty Score by Usage
Blackbaud's Customer Loyalty score was rated the highest by customers who have used Blackbaud's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Blackbaud Customer Loyalty Score by Industry
Blackbaud's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Blackbaud Customer Loyalty vs. Competitors
Compared to its competitors, Blackbaud's Customer Loyalty score is rated right above Sage, and is preceded by SolarWinds MSP.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Wild Apricot | 100% |
| SolarWinds MSP | 100% |
| Blackbaud | 79% |
| Sage | 67% |
| ACTIVE Network | 56% |
| Plutora | N/A |
| Salsa Labs | N/A |
| WealthEngine | N/A |
| TIVIT | N/A |
Unlock Blackbaud Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Blackbaud Customer Loyalty vs. Competitors data and gain insights into your customers today.
Customer Loyalty for Other Tech Brands
In the Tech industry, Blackbaud's Customer Loyalty score is rated right below Peloton.
Unlock Blackbaud Customer Loyalty vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full Blackbaud Customer Loyalty vs. Companies in Tech data and gain insights into your customers today.
Blackbaud Product Quality
3.7/5
Blackbaud has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Blackbaud's overall Product Quality score rated by its users and customers.
Blackbaud Product Information
Blackbaud serves markets in the United States, Asia, Europe, Australia, Canada, United Kingdom, and Latin America.
Blackbaud’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Blackbaud's product the highest. Reviewers from the Accounting industry rated Blackbaud the lowest at 3.5.
- Website
- http://www.blackbaud.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Non-Profit
Business Services
Enterprise
SaaS
Languages Supported
English
Quick Insights into Blackbaud Product Quality
Blackbaud's Product Quality score was rated highest by customers from the Education industry, and rated lowest by customers who have used Blackbaud's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Blackbaud's Product Quality.
Ranked Blackbaud Product Quality the Highest
Ranked Blackbaud Product Quality the Lowest
Blackbaud Product Quality Score by Gender
Female customers rated Blackbaud's Product Quality score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Blackbaud.
Male
3.1/5
Female
3.2/5
Blackbaud Product Quality Score by Ethnicity
Blackbaud's Product Quality score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Blackbaud.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Blackbaud Product Quality Score by Age
Blackbaud's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Blackbaud.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.2 | 31-35 | 2.2 |
46-50 3.2 | 46-50 | 3.2 |
56-60 2 | 56-60 | 2 |
Blackbaud Product Quality Score by Usage
Blackbaud's Product Quality score was rated the highest by customers who have used Blackbaud's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Blackbaud Product Quality Score by Industry
Blackbaud's Product Quality score was rated the highest by Education industry customers, and the lowest by Non-Profit industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Blackbaud Product Quality vs. Competitors
Compared to its competitors, Blackbaud's Product Quality score is rated right above Sage, and is preceded by Salsa Labs.
| COMPANY | Product Quality Score | |
|---|---|---|
| Wild Apricot | 4.3/5 |
| SolarWinds MSP | 4.3/5 |
| Salsa Labs | 3.9/5 |
| Blackbaud | 3.7/5 |
| Sage | 3.6/5 |
| ACTIVE Network | 2/5 |
| Plutora | N/A |
| WealthEngine | N/A |
| TIVIT | N/A |
Unlock Blackbaud Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Blackbaud Product Quality vs. Competitors data and gain insights into your customers today.
Product Quality for Other Tech Brands
In the Tech industry, Blackbaud's Product Quality score is rated right below ROBLOX.
Unlock Blackbaud Product Quality vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full Blackbaud Product Quality vs. Companies in Tech data and gain insights into your customers today.
Blackbaud Pricing
Blackbaud ROI & Value For Money
3.7/5
Blackbaud has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Blackbaud's overall ROI score rated by its users and customers.
Blackbaud Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Non-Profit industry think that they had the lowest ROI from Blackbaud.
Quick Insights into Blackbaud ROI
Blackbaud's ROI score was rated highest by customers who have used Blackbaud's products/services for 1 to 2 Years, and rated lowest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Blackbaud's ROI score.
Ranked Blackbaud ROI the Highest
Ranked Blackbaud ROI the Lowest
Blackbaud ROI Score by Gender
Male customers rated Blackbaud's ROI score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Blackbaud.
Male
3.8/5
Female
3.1/5
Blackbaud ROI Score by Ethnicity
Blackbaud's ROI score was rated 4.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Blackbaud.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Blackbaud ROI Score by Age
Blackbaud's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Blackbaud.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.7 | 31-35 | 3.7 |
46-50 3 | 46-50 | 3 |
56-60 2 | 56-60 | 2 |
Blackbaud ROI Score by Usage
Blackbaud's ROI score was rated the highest by customers who have used Blackbaud's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Blackbaud ROI Score by Industry
Blackbaud's ROI score was rated the highest by Accounting industry customers, and the lowest by Non-Profit industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Blackbaud Pricing vs. Competitors
Compared to its competitors, Blackbaud's ROI score is rated right above Sage, and is preceded by Salsa Labs.
| COMPANY | Pricing Score | |
|---|---|---|
| Wild Apricot | 4.2/5 |
| SolarWinds MSP | 4.2/5 |
| Salsa Labs | 3.9/5 |
| Blackbaud | 3.7/5 |
| Sage | 3.5/5 |
| ACTIVE Network | 1.5/5 |
| Plutora | N/A |
| WealthEngine | N/A |
| TIVIT | N/A |
Unlock Blackbaud ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Blackbaud ROI vs. Competitors data and gain insights into your customers today.
ROI for Other Tech Brands
In the Tech industry, Blackbaud's ROI score is rated right below ROBLOX.
Unlock Blackbaud ROI vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full Blackbaud ROI vs. Companies in Tech data and gain insights into your customers today.
Blackbaud Customer Satisfaction (CSAT)
Blackbaud Customer Satisfaction (CSAT) Score
56 / 100
Blackbaud has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
26%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
14%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Blackbaud Customer Satisfaction
Blackbaud's Customer Satisfaction score was rated highest by customers who have used Blackbaud's products/services for 1 to 2 Years, and rated lowest by customers who have used Blackbaud's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Blackbaud's Customer Satisfaction.
Ranked Blackbaud Customer Satisfaction the Highest
Ranked Blackbaud Customer Satisfaction the Lowest
Blackbaud Customer Satisfaction Score by Gender
Male customers rated Blackbaud's Customer Satisfaction score 8 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Blackbaud.
42 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 8% | |
Very Dissatisfied | 25% |
34 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 33% |
Blackbaud Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Blackbaud's Customer Satisfaction (CSAT) score was rated 37% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Blackbaud.
37 / 100
Very Satisfied
25%
Satisfied
12%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
13%
Very Dissatisfied
25%
Blackbaud Customer Satisfaction Score by Age
Blackbaud's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Blackbaud.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 46-50 | 50% |
Blackbaud Customer Satisfaction Score by Usage
Blackbaud's Customer Satisfaction score was rated the highest by customers who have used Blackbaud's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Blackbaud Customer Satisfaction Score by Industry
Blackbaud's Customer Satisfaction score was rated 67 points by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Blackbaud Customer Satisfaction Score by Industry",
"text": "Blackbaud's Customer Satisfaction score was rated 67 points by Accounting industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Blackbaud's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
}
]
}Blackbaud Customer Satisfaction vs. Competitors
Compared to its competitors, Blackbaud's Customer Satisfaction score is rated right above ACTIVE Network, and is preceded by Sage.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sage | 60% |
| Blackbaud | 56% |
| ACTIVE Network | 8% |
| Plutora | 0% |
| Wild Apricot | 0% |
| SolarWinds MSP | 0% |
| Salsa Labs | 0% |
| WealthEngine | 0% |
| TIVIT | 0% |
Unlock Blackbaud Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Blackbaud Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Customer Satisfaction for Other Tech Brands
In the Tech industry, Blackbaud's Customer Satisfaction score is rated right below Peloton.
Unlock Blackbaud Customer Satisfaction vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full Blackbaud Customer Satisfaction vs. Companies in Tech data and gain insights into your customers today.
Blackbaud Customer Service
3.4/5
Blackbaud has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Blackbaud's overall Customer Service score rated by its users and customers.
About Blackbaud's Customer Service
Address
2000 Daniel Island Drive, Charleston, SC 29492
Website
http://www.blackbaud.com
Phone Number
+1-800-443-9441
Blackbaud's Social Links
Quick Insights into Blackbaud Customer Service
Blackbaud's Customer Service score was rated highest by customers who have used Blackbaud's products/services for 1 to 2 Years, and rated lowest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Blackbaud's Customer Service score.
Ranked Blackbaud Customer Service the Highest
Ranked Blackbaud Customer Service the Lowest
Blackbaud Customer Service Score by Gender
Male customers rated Blackbaud's Customer Service score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Blackbaud.
Male
3.5/5
Female
2.9/5
Blackbaud Customer Service Score by Ethnicity
Blackbaud's Customer Service score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Blackbaud.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Blackbaud Customer Service Score by Age
Blackbaud's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Blackbaud.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.7 | 31-35 | 3.7 |
46-50 2.6 | 46-50 | 2.6 |
56-60 1.5 | 56-60 | 1.5 |
Blackbaud Customer Service Score by Usage
Blackbaud's Customer Service score was rated the highest by customers who have used Blackbaud's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Blackbaud Customer Service Score by Industry
Blackbaud's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Blackbaud Customer Service vs. Competitors
Compared to its competitors, Blackbaud's Customer Service score is rated right above ACTIVE Network, and is preceded by Sage.
| COMPANY | Customer Service Score | |
|---|---|---|
| Wild Apricot | 5/5 |
| SolarWinds MSP | 4.2/5 |
| Salsa Labs | 3.7/5 |
| Sage | 3.6/5 |
| Blackbaud | 3.4/5 |
| ACTIVE Network | 1.5/5 |
| Plutora | N/A |
| WealthEngine | N/A |
| TIVIT | N/A |
Unlock Blackbaud Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Blackbaud Customer Service vs. Competitors data and gain insights into your customers today.
Customer Service for Other Tech Brands
In the Tech industry, Blackbaud's Customer Service score is rated right below ROBLOX.
Unlock Blackbaud Customer Service vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full Blackbaud Customer Service vs. Companies in Tech data and gain insights into your customers today.
Blackbaud as an Employer
3.3/5
Blackbaud has a 3.3/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Blackbaud scored a 15 for Net Promoter Score and a -2 for Employee Net Promoter Score. NPS gauges how likely a customer of Blackbaud would recommend the brand to a friend. ENPS measures how likely Blackbaud employees would recommend working at Blackbaud to a friend.
Net Promoter Score
15
NPS Score
| 50% | Promoters |
|---|---|
| 15% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-2
eNPS Score
| 35% | Promoters |
|---|---|
| 28% | Passive |
| 37% | Detractors |
Global Ranking Snapshot
Blackbaud is ranked #462 in the Global Top 100 Brands. It ranks just behind Choice Hotels and just ahead of Topshop.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
460 |  | Vista |  | Florian Baumgartner | Retail |
461 |  | Choice Hotels |  | Patrick Pacious | Travel and Hospitality |
462 | | Blackbaud | | Michael Gianoni | Tech |
463 |  | Topshop |  | Ian Grabiner | Retail |
464 |  | Silicon Valley Bank |  | Gregory Becker | Banking and Financial Services |
465 |  | ClassPass |  | Fritz Lanman | Health and Wellness |
466 |  | The North Face |  | Todd Spaletto | Fashion and Beauty |
Tech Ranking Snapshot
Blackbaud is ranked #142 in the Tech Industry. It ranks just behind Vista and just ahead of ClassPass.
| RANK | COMPANY | Location | |
|---|---|---|---|
140 |  | Splunk | San Francisco, CA |
141 | | Vista | Waltham, MA |
142 | | Blackbaud | Charleston, SC |
143 | | ClassPass | New York City, NY |
144 |  | Smartsheet | Bellevue, WA |
145 |  | Dynatrace | Boston, MA |
146 |  | Seagate Technology | Cupertino, CA |
