28
NPS
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Salsa Labs
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About Salsa Labs' Brand
Salsa Labs provides management software that helps nonprofits succeed with tools like online fundraising, communications and social media. Among its major competitors, Salsa Labs is ranked in 2nd place for NPS while MailChimp is 1st, and CCC is 3rd.
Brand at a Glance
3.9/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
Salsa Labs Ranking
- #2 / 4 of its competitors
Salsa Labs NPS
Salsa Labs's Net Promoter Score (NPS) is a 28 with 58% Promoters, 12% Passives, and 30% Detractors. Net Promoter Score tracks whether Salsa Labs's customers would recommend using the product based on a scale of -100 to 100.
Salsa Labs Overall NPS
| 58% | Promoters |
|---|---|
| 12% | Passives |
| 30% | Detractors |
Salsa Labs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 26 | Aug 2020 | 26 |
How Other Brands Compare
Salsa Labs is ranked second for NPS among its competitors. MailChimp and CCC come in first and third, with Blackbaud coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Salsa Labs NPS by Usage
Salsa Labs's NPS was rated the highest by customers who have used Salsa Labs's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 21 | Less than 1 Year | 21 |
1 to 2 Years 19 | 1 to 2 Years | 19 |
5 to 10 Years 37 | 5 to 10 Years | 37 |
Salsa Labs NPS vs. Competitors
Compared to its competitors, Salsa Labs's NPS is rated right above CCC, and is preceded by MailChimp.
| COMPANY | NPS Score | |
|---|---|---|
 | MailChimp | 47 |
| Salsa Labs | 28 |
 | CCC | 20 |
 | Blackbaud | 15 |
 | Convio | N/A |
 | Constant Contact | -7 |
Salsa Labs Product Quality
3.9/5
Salsa Labs has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Salsa Labs Product Information
Salsa Labs serves markets in the United States and Canada. Salsa Labs supports Web devices and offers products for small and medium sized businesses.
Salsa Labs’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://salsalabs.com
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Enterprise
Government & Legal
SaaS
Languages Supported
English
Salsa Labs Product Quality vs. Competitors
Compared to its competitors, Salsa Labs's Product Quality score is rated right above CCC, and is preceded by MailChimp.
| COMPANY | Product Quality Score | |
|---|---|---|
| MailChimp | 4.1/5 |
| Salsa Labs | 3.9/5 |
| CCC | 3.7/5 |
| Blackbaud | 3.7/5 |
| Constant Contact | 3.1/5 |
| Convio | N/A |
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Salsa Labs Pricing
Salsa Labs ROI & Value For Money
3.9/5
Salsa Labs has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Salsa Labs Pricing Plans
Salsa Labs has a pricing structure that accommodates small and medium businesses.
Who Uses Salsa Labs?
Small Businesses
Medium Businesses
Salsa Labs Pricing vs. Competitors
Compared to its competitors, Salsa Labs's ROI score is rated right above Blackbaud, and is preceded by CCC.
| COMPANY | Pricing Score | |
|---|---|---|
| MailChimp | 4.1/5 |
| CCC | 4/5 |
| Salsa Labs | 3.9/5 |
| Blackbaud | 3.7/5 |
| Constant Contact | 3/5 |
| Convio | N/A |
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Salsa Labs Customer Service
3.7/5
Salsa Labs has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Salsa Labs's Customer Service
Address
1700 Connecticut Ave, NW, Suite 300, Washington, DC
Website
http://salsalabs.com
Phone Number
202-558-2807
Salsa Labs Customer Service vs. Competitors
Compared to its competitors, Salsa Labs's Customer Service score is rated right above Blackbaud, and is preceded by MailChimp.
| COMPANY | Customer Service Score | |
|---|---|---|
| CCC | 4.1/5 |
| MailChimp | 3.9/5 |
| Salsa Labs | 3.7/5 |
| Blackbaud | 3.4/5 |
| Constant Contact | 2/5 |
| Convio | N/A |
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Consumer vs. Employees
Salsa Labs scored a 28 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Salsa Labs would recommend the brand to a friend. ENPS measures how likely Salsa Labs employees would recommend working at Salsa Labs to a friend.
Net Promoter Score
28
NPS Score
| 58% | Promoters |
|---|---|
| 12% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
