20
NPS
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CCC
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About CCC's Brand
CCC is a distance Learning center to mentor students, accompanying them from the beginning, being involved in their development.
Brand at a Glance
53%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
CCC NPS
CCC's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether CCC's customers would recommend using the product based on a scale of -100 to 100.
CCC Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
CCC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Feb 2022 0 | Feb 2022 | 0 |
May 2022 33 | May 2022 | 33 |
Mar 2023 0 | Mar 2023 | 0 |
Jul 2023 20 | Jul 2023 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CCC Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of CCC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CCC Product Quality
3.7/5
CCC has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock CCC's overall Product Quality score rated by its users and customers.
CCC Product Information
CCC’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.cursosccc.com
- Company Size
- 11-50 Employees
Industry
Tech
Consumer Services
Education
CCC Pricing
CCC ROI & Value For Money
4/5
CCC has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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CCC Customer Satisfaction (CSAT)
CCC Customer Satisfaction (CSAT) Score
75 / 100
CCC has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CCC Customer Service
4.1/5
CCC has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About CCC's Customer Service
Address
C/ Orense 20 - 1º,
Website
http://www.cursosccc.com
Phone Number
+34 629 41 41 50
CCC as an Employer
3.7/5
CCC has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
CCC scored a 20 for Net Promoter Score and a 78 for Employee Net Promoter Score. NPS gauges how likely a customer of CCC would recommend the brand to a friend. ENPS measures how likely CCC employees would recommend working at CCC to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
78
eNPS Score
| 78% | Promoters |
|---|---|
| 22% | Passive |
| 0% | Detractors |
