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About canada goose's Brand

canada goose france Among its major competitors, canada goose is ranked in 4th place for NPS while Patagonia is 1st, and Burberry is 2nd.Their current valuation is $2.40B

Brand at a Glance

71%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service

canada goose Ranking

canada goose NPS

canada goose's Net Promoter Score (NPS) is a 20 with 49% Promoters, 22% Passives, and 29% Detractors. Net Promoter Score tracks whether canada goose's customers would recommend using the product based on a scale of -100 to 100.

canada goose Overall NPS

20
NPS
49%Promoters
22%Passives
29%Detractors
canada goose Overall NPS

canada goose NPS Trend

-100
-50
0
50
100
Apr 2024
20
Apr 202420
May 2024
21
May 202421
Jun 2024
19
Jun 202419
Sep 2024
19
Sep 202419
Oct 2024
19
Oct 202419
Nov 2024
21
Nov 202421
Dec 2024
19
Dec 202419
Feb 2025
20
Feb 202520
Mar 2025
20
Mar 202520
Apr 2025
20
Apr 202520
Aug 2025
20
Aug 202520
Nov 2025
20
Nov 202520

How Other Brands Compare

canada goose is ranked third for NPS among its competitors. Patagonia and Burberry come in first and second, with The North Face coming in at #4. Among those competitors, it is the lowest valued company behind The North Face.

canada goose's Logo
canada goose
Patagonia's Logo
Patagonia
Burberry's Logo
Burberry
The North Face's Logo
The North Face
Global Ranking#-#163#359#466
NPS20603315
Valuation Updated every 24 hours for public companies$2.40B-$10.74B$31.49B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

canada goose NPS by Gender

Male customers rated canada goose's NPS 1 points higher than Female customers.

Male

42

canada goose's NPS was rated 42 by Male customers on Comparably.

66%
Promoters
10%
Passives
24%
Detractors

Female

41

canada goose's NPS was rated 41 by Female customers on Comparably.

62%
Promoters
17%
Passives
21%
Detractors

canada goose NPS by Ethnicity

canada goose's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

-100
-50
0
50
100
Caucasian
47
Caucasian47
African American/Black
100
African American/Black100
Asian or Pacific Islander
-7
Asian or Pacific Islander-7
Other
57
Other57

canada goose NPS by Age

canada goose's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

0
20
40
60
80
100
Promoters
100%
Passives
0%
Detractors
0%
18-25100%0%0%
Promoters
71%
Passives
15%
Detractors
14%
26-3071%15%14%
Promoters
43%
Passives
7%
Detractors
50%
31-3543%7%50%
Promoters
25%
Passives
25%
Detractors
50%
36-4025%25%50%
Promoters
67%
Passives
33%
Detractors
0%
41-4567%33%0%
Promoters
67%
Passives
33%
Detractors
0%
46-5067%33%0%

canada goose NPS by Usage

canada goose's NPS was rated the highest by customers who have used canada goose's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

-100
-50
0
50
100
Less than 1 Year
60
Less than 1 Year60
1 to 2 Years
28
1 to 2 Years28
2 to 5 Years
33
2 to 5 Years33
5 to 10 Years
50
5 to 10 Years50

canada goose NPS vs. Competitors

Compared to its competitors, canada goose's NPS is rated right above The North Face, and is preceded by Perry Ellis International.

canada goose Customer Reviews

Out of the 9 canada goose customer reviews 9 were positive and 0 were constructive. canada goose customer reviews reflect that all customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
good good good good good good
What do you value most about this brand?
The values, the mission and politics
What do you value most about this brand?
Quality, service and brand identity
What do you value most about this brand?
The good quality of products
What do you value most about this brand?
I like there quality alot

canada goose Customer Loyalty

71%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

71% of canada goose users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

71
71%
29
29%
canada goose Customer Loyalty

canada goose Customer Loyalty Score by Gender

canada goose's Customer Loyalty score was rated 70 by both Female and Male customers on Comparably.

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Male
70%
Yes
Female
70%
Yes

canada goose Customer Loyalty Score by Ethnicity

canada goose's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.

% who answered "Yes"

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64
out of 100
Caucasian
85
out of 100
African American/Black
66
out of 100
Asian or Pacific Islander
87
out of 100
Other

canada goose Customer Loyalty Score by Age

canada goose's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

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0
20%
40%
60%
80%
100%
18-25
93%
18-2593%
26-30
61%
26-3061%
31-35
55%
31-3555%
36-40
78%
36-4078%
41-45
40%
41-4540%
46-50
100%
46-50100%

canada goose Customer Loyalty Score by Usage

canada goose's Customer Loyalty score was rated the highest by customers who have used canada goose's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
70%
1 to 2 Years
68%
2 to 5 Years
78%
5 to 10 Years
78%

canada goose Customer Loyalty Score by Industry

canada goose's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

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Tech
40%
Accounting
91%
Arts and Entertainment
70%
Banking and Financial Services
70%
Business and Consumer Services
70%

canada goose Customer Loyalty vs. Competitors

Compared to its competitors, canada goose's Customer Loyalty score is rated right above The North Face, and is preceded by Perry Ellis International.

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canada goose's Logo
VS
Patagonia's Logo
Burberry's Logo
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The North Face's Logo
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Woolrich's Logo

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canada goose Product Quality

4/5

canada goose has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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canada goose Product Information

canada goose’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated canada goose's product the highest. Reviewers from the Tech industry rated canada goose the lowest at 2.7.

Website
https://www.canadagoose.com
Company Size
501-1,000 Employees

Industry

Fashion and Beauty

Quick Insights into canada goose Product Quality

canada goose's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers from the Tech industry.

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Ranked canada goose Product Quality the Highest

46-50
5
Accounting
4.7
Other
4.5

Ranked canada goose Product Quality the Lowest

36-40
3.4
5 to 10 Years
3
Tech
2.7

canada goose Product Quality Score by Gender

Female customers rated canada goose's Product Quality score 0.3 stars higher than Male customers.

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Male

3.9/5

Female

4.2/5

canada goose Product Quality Score by Ethnicity

canada goose's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
4
Caucasian4
African American/Black
4.1
African American/Black4.1
Asian or Pacific Islander
4
Asian or Pacific Islander4
Other
4.5
Other4.5

canada goose Product Quality Score by Age

canada goose's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.

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0
1
2
3
4
5
18-25
4.6
18-254.6
26-30
3.7
26-303.7
31-35
3.7
31-353.7
36-40
3.4
36-403.4
41-45
4.6
41-454.6
46-50
5
46-505

canada goose Product Quality Score by Usage

canada goose's Product Quality score was rated the highest by customers who have used canada goose's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
3.8
1 to 2 Years
4.4
2 to 5 Years
4.4
5 to 10 Years
3

canada goose Product Quality Score by Industry

canada goose's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

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Tech
2.7
Accounting
4.7
Arts and Entertainment
4.3
Banking and Financial Services
4.6
Business and Consumer Services
4.6

canada goose Product Quality vs. Competitors

Compared to its competitors, canada goose's Product Quality score is rated right above The North Face, and is preceded by Burberry.

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canada goose's Logo
VS
Patagonia's Logo
Burberry's Logo
The North Face's Logo
Perry Ellis International's Logo
mytheresa.com's Logo
Woolrich's Logo

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canada goose Pricing

canada goose ROI & Value For Money

3.8/5

canada goose has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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canada goose Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Tech industry think that they had the lowest ROI from canada goose.

Quick Insights into canada goose ROI

canada goose's ROI score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Tech industry.

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Ranked canada goose ROI the Highest

Arts and Entertainment
4.8
41-45
4.6
Other
4.4

Ranked canada goose ROI the Lowest

African American/Black
3.2
5 to 10 Years
3.1
Tech
2.4

canada goose ROI Score by Gender

Female customers rated canada goose's ROI score 0.5 stars higher than Male customers.

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Male

3.5/5

Female

4/5

canada goose ROI Score by Ethnicity

canada goose's ROI score was rated the highest by Other customers, and the lowest by African American/Black customers.

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0
1
2
3
4
5
Caucasian
4.1
Caucasian4.1
African American/Black
3.2
African American/Black3.2
Asian or Pacific Islander
3.4
Asian or Pacific Islander3.4
Other
4.4
Other4.4

canada goose ROI Score by Age

canada goose's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.

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0
1
2
3
4
5
18-25
4.3
18-254.3
26-30
3.3
26-303.3
31-35
3.6
31-353.6
36-40
3.2
36-403.2
41-45
4.6
41-454.6
46-50
4.3
46-504.3

canada goose ROI Score by Usage

canada goose's ROI score was rated the highest by customers who have used canada goose's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
3.4
1 to 2 Years
4
2 to 5 Years
4.1
5 to 10 Years
3.1

canada goose ROI Score by Industry

canada goose's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.

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Tech
2.4
Accounting
3.7
Arts and Entertainment
4.8
Banking and Financial Services
4.6
Business and Consumer Services
4.4

canada goose Pricing vs. Competitors

Compared to its competitors, canada goose's ROI score is rated right above The North Face, and is preceded by Perry Ellis International.

Unlock canada goose ROI vs. Competitors Data

canada goose's Logo
VS
Patagonia's Logo
Burberry's Logo
Perry Ellis International's Logo
The North Face's Logo
mytheresa.com's Logo
Woolrich's Logo

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canada goose Customer Satisfaction (CSAT)

canada goose Customer Satisfaction (CSAT) Score

74 / 100

canada goose has an overall Customer Satisfaction score of 74 rated by its users and customers.

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Very Satisfied39%
Satisfied35%
Neither Satisfied nor Dissatisfied12%
Dissatisfied6%
Very Dissatisfied8%
Very Satisfied
39%
Satisfied
35%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
6%
Very Dissatisfied
8%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into canada goose Customer Satisfaction

canada goose's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 31-35.

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Ranked canada goose Customer Satisfaction the Highest

18-25
100%
2 to 5 Years
100%
Accounting
100%

Ranked canada goose Customer Satisfaction the Lowest

Less than 1 Year
69%
Tech
67%
31-35
65%

canada goose Customer Satisfaction Score by Gender

Female customers rated canada goose's Customer Satisfaction score 15 points higher than Male customers.

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76 / 100
Male
Very Satisfied
57%
Satisfied
19%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
5%
Very Dissatisfied
9%
91 / 100
Female
Very Satisfied
41%
Satisfied
50%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
5%
Very Dissatisfied
0%

canada goose Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

canada goose's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.

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80 / 100
Very Satisfied40%
Satisfied40%
Neither Satisfied nor Dissatisfied7%
Dissatisfied13%
Very Dissatisfied0%
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
13%
Very Dissatisfied
0%

CSAT according to African American/Black

canada goose's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.

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100 / 100
Very Satisfied83%
Satisfied17%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
83%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Asian or Pacific Islander

canada goose's Customer Satisfaction (CSAT) score was rated 81% according to Asian or Pacific Islander users and customers.

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81 / 100
Very Satisfied50%
Satisfied31%
Neither Satisfied nor Dissatisfied6%
Dissatisfied0%
Very Dissatisfied13%
Very Satisfied
50%
Satisfied
31%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
13%

CSAT according to Other

canada goose's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

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100 / 100
Very Satisfied50%
Satisfied50%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

canada goose Customer Satisfaction Score by Age

canada goose's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

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0
20
40
60
80
100
18-25 CSAT Score
100%
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
18-25100%
26-30 CSAT Score
100%
Very Satisfied
57%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
26-30100%
31-35 CSAT Score
65%
Very Satisfied
36%
Satisfied
29%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
7%
Very Dissatisfied
7%
31-3565%
36-40 CSAT Score
75%
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
36-4075%
41-45 CSAT Score
100%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
41-45100%
46-50 CSAT Score
100%
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
46-50100%

canada goose Customer Satisfaction Score by Usage

canada goose's Customer Satisfaction score was rated the highest by customers who have used canada goose's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
69
1 to 2 Years
86
2 to 5 Years
100
5 to 10 Years
75

canada goose Customer Satisfaction Score by Industry

canada goose's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

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Tech
67
Accounting
100
Arts and Entertainment
100
Banking and Financial Services
100
Business and Consumer Services
100

canada goose Customer Satisfaction vs. Competitors

Compared to its competitors, canada goose's Customer Satisfaction score is rated right above The North Face, and is preceded by Perry Ellis International.

COMPANYCustomer Satisfaction (CSAT) Score
Patagonia93%
Burberry82%
Perry Ellis International78%
canada goose74%
The North Face65%
mytheresa.com0%
Woolrich0%

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canada goose's Logo
VS
Patagonia's Logo
Burberry's Logo
Perry Ellis International's Logo
The North Face's Logo
mytheresa.com's Logo
Woolrich's Logo

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canada goose Customer Service

3.9/5

canada goose has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About canada goose's Customer Service

Address

Atlanta, GA


Website

https://www.canadagoose.com


Phone Number

1875699874

Quick Insights into canada goose Customer Service

canada goose's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Tech industry.

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Ranked canada goose Customer Service the Highest

18-25
4.6
Business and Consumer Services
4.6
Other
4.3

Ranked canada goose Customer Service the Lowest

5 to 10 Years
2.9
36-40
2.7
Tech
2.4

canada goose Customer Service Score by Gender

Female customers rated canada goose's Customer Service score 0.3 stars higher than Male customers.

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Male

3.7/5

Female

4/5

canada goose Customer Service Score by Ethnicity

canada goose's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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0
20
40
60
80
100
Caucasian
4
Caucasian4
African American/Black
4
African American/Black4
Asian or Pacific Islander
3.5
Asian or Pacific Islander3.5
Other
4.3
Other4.3

canada goose Customer Service Score by Age

canada goose's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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0
20
40
60
80
100
18-25
4.6
18-254.6
26-30
3.5
26-303.5
31-35
3.5
31-353.5
36-40
2.7
36-402.7
41-45
4.6
41-454.6
46-50
4.5
46-504.5

canada goose Customer Service Score by Usage

canada goose's Customer Service score was rated the highest by customers who have used canada goose's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
3.9
1 to 2 Years
3.9
2 to 5 Years
4
5 to 10 Years
2.9

canada goose Customer Service Score by Industry

canada goose's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.

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Tech
2.4
Accounting
4.4
Arts and Entertainment
4.3
Banking and Financial Services
4.5
Business and Consumer Services
4.6

canada goose Customer Service vs. Competitors

Compared to its competitors, canada goose's Customer Service score is rated right above The North Face, and is preceded by Perry Ellis International.

COMPANYCustomer Service Score
Patagonia4.3/5
Burberry4.1/5
Perry Ellis International3.9/5
canada goose3.9/5
The North Face3.4/5
mytheresa.comN/A
WoolrichN/A

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canada goose's Logo
VS
Patagonia's Logo
Burberry's Logo
Perry Ellis International's Logo
The North Face's Logo
mytheresa.com's Logo
Woolrich's Logo

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canada goose as an Employer

4.3/5

canada goose has a 4.3/5 stars for its overall company culture rated by their employees

  canada goose CEO
top
35%
CEO of canada goose

In the Top 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

canada goose scored a 20 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of canada goose would recommend the brand to a friend. ENPS measures how likely canada goose employees would recommend working at canada goose to a friend.

Net Promoter Score

20
NPS Score
49%Promoters
22%Passive
29%Detractors

Employee Net Promoter Score

5
eNPS Score
42%Promoters
21%Passive
37%Detractors

Global Ranking Snapshot

RANKCOMPANYCEOINDUSTRY
1
Costco  Costco CEO
W. Craig Jelinek
Retail
2
Peloton  Peloton CEO
Barry McCarthy
Health and Wellness
3
Chick-fil-A  Chick-fil-A CEO
Dan Cathy
Food and Beverages
4
Netflix  Netflix CEO
Ted Sarandos
Media and Entertainment
5
Apple  Apple CEO
Timothy Cook
Tech
6
Nike  Nike CEO
John Donahoe
Fashion and Beauty
7
Target  Target CEO
Brian Cornell
Retail