50
NPS
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IceBreaker
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About IceBreaker's Brand
IceBreaker is a dating application. Among its major competitors, IceBreaker is ranked in 3rd place for NPS while MocoSpace is 1st, and Patagonia is 2nd.
Brand at a Glance
55%
Customer Loyalty
4.1/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
IceBreaker Ranking
- #2 / 4 of its competitors
IceBreaker NPS
IceBreaker's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether IceBreaker's customers would recommend using the product based on a scale of -100 to 100.
IceBreaker Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
IceBreaker NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Apr 2024 50 | Apr 2024 | 50 |
How Other Brands Compare
IceBreaker is ranked second for NPS among its competitors. Patagonia and L.L. Bean come in first and third, with Bass Pro Shops coming in at #4.
IceBreaker |  Patagonia |  Bass Pro Shops |  L.L. Bean | |
| Global Ranking | #- | #163 | #652 | #764 |
| NPS | 50 | 60 | 15 | 47 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | - | - | $817.15M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IceBreaker NPS vs. Competitors
Compared to its competitors, IceBreaker's NPS is rated right above L.L. Bean, and is preceded by Patagonia.
| COMPANY | NPS Score | |
|---|---|---|
 | MocoSpace | 100 |
| Patagonia | 60 |
| IceBreaker | 50 |
| L.L. Bean | 47 |
| Bass Pro Shops | 15 |
 | SmartWool | N/A |
IceBreaker Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of IceBreaker users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IceBreaker Customer Loyalty vs. Competitors
Compared to its competitors, IceBreaker's Customer Loyalty score is rated right above SmartWool, and is preceded by Bass Pro Shops.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| MocoSpace | 100% |
| L.L. Bean | 88% |
| Patagonia | 81% |
| Bass Pro Shops | 80% |
| IceBreaker | 55% |
| SmartWool | N/A |
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IceBreaker Product Quality
4.1/5
IceBreaker has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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IceBreaker Product Information
IceBreaker’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Retail
IceBreaker Product Quality vs. Competitors
Compared to its competitors, IceBreaker's Product Quality score is rated right above MocoSpace, and is preceded by L.L. Bean.
| COMPANY | Product Quality Score | |
|---|---|---|
| Patagonia | 4.5/5 |
| L.L. Bean | 4.3/5 |
| IceBreaker | 4.1/5 |
| MocoSpace | 4/5 |
| Bass Pro Shops | 3.3/5 |
| SmartWool | N/A |
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IceBreaker Pricing
IceBreaker ROI & Value For Money
3.3/5
IceBreaker has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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IceBreaker Pricing vs. Competitors
Compared to its competitors, IceBreaker's ROI score is rated right above Bass Pro Shops, and is preceded by L.L. Bean.
| COMPANY | Pricing Score | |
|---|---|---|
| Patagonia | 4.2/5 |
| MocoSpace | 4/5 |
| L.L. Bean | 3.9/5 |
| IceBreaker | 3.3/5 |
| Bass Pro Shops | 3.3/5 |
| SmartWool | N/A |
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IceBreaker Customer Satisfaction (CSAT)
IceBreaker Customer Satisfaction (CSAT) Score
100 / 100
IceBreaker has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
IceBreaker Customer Satisfaction vs. Competitors
Compared to its competitors, IceBreaker's Customer Satisfaction score is rated right above Patagonia.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| IceBreaker | 100% |
| Patagonia | 93% |
| L.L. Bean | 79% |
| Bass Pro Shops | 61% |
| MocoSpace | 0% |
| SmartWool | 0% |
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IceBreaker Customer Service
3.2/5
IceBreaker has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About IceBreaker's Customer Service
Address
Auke Bay, AK
Website
https://itunes.apple.com/fr/app/icebreaker/id793965678/?l=fr&ls=1&mt=8
IceBreaker Customer Service vs. Competitors
Compared to its competitors, IceBreaker's Customer Service score is rated right above Bass Pro Shops, and is preceded by MocoSpace.
| COMPANY | Customer Service Score | |
|---|---|---|
| Patagonia | 4.3/5 |
| L.L. Bean | 4.1/5 |
| MocoSpace | 4/5 |
| IceBreaker | 3.2/5 |
| Bass Pro Shops | 3.2/5 |
| SmartWool | N/A |
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IceBreaker as an Employer
3.7/5
IceBreaker has a 3.7/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
IceBreaker scored a 50 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of IceBreaker would recommend the brand to a friend. ENPS measures how likely IceBreaker employees would recommend working at IceBreaker to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
