100
NPS
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MocoSpace
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About MocoSpace's Brand
MocoSpace is a mobile gaming community for playing games, making friends, and staying connected. Among its major competitors, MocoSpace is ranked in 2nd place for NPS while Zedge is 1st, and IceBreaker is 3rd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
MocoSpace Ranking
- #2 / 4 of its competitors
MocoSpace NPS
MocoSpace's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether MocoSpace's customers would recommend using the product based on a scale of -100 to 100.
MocoSpace Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
MocoSpace NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
How Other Brands Compare
MocoSpace is ranked second for NPS among its competitors. Zedge and IceBreaker come in first and third, with Twitter coming in at #4.
MocoSpace |  Twitter |  Zedge |  IceBreaker | |
| Global Ranking | #- | #91 | #- | #- |
| NPS | 100 | 11 | 100 | 50 |
| Valuation Updated every 24 hours for public companies | - | $57.69B | $159.86M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MocoSpace NPS vs. Competitors
Compared to its competitors, MocoSpace's NPS is rated right above IceBreaker, and is preceded by Zedge.
| COMPANY | NPS Score | |
|---|---|---|
| Zedge | 100 |
| MocoSpace | 100 |
| IceBreaker | 50 |
| 11 | |
MocoSpace Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of MocoSpace users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MocoSpace Customer Loyalty vs. Competitors
Compared to its competitors, MocoSpace's Customer Loyalty score is rated right above Twitter, and is preceded by Zedge.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Zedge | 100% |
| MocoSpace | 100% |
| 75% | |
| IceBreaker | 55% |
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MocoSpace Product Quality
4/5
MocoSpace has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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MocoSpace Product Information
MocoSpace’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.mocospace.com
- Company Size
- 51-200 Employees
Industry
Tech
Gaming
Mobile App
Social
MocoSpace Product Quality vs. Competitors
Compared to its competitors, MocoSpace's Product Quality score is rated right above Twitter, and is preceded by IceBreaker.
| COMPANY | Product Quality Score | |
|---|---|---|
| Zedge | 5/5 |
| IceBreaker | 4.1/5 |
| MocoSpace | 4/5 |
| 3.6/5 |
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MocoSpace Pricing
MocoSpace ROI & Value For Money
4/5
MocoSpace has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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MocoSpace Pricing vs. Competitors
Compared to its competitors, MocoSpace's ROI score is rated right above Twitter, and is preceded by Zedge.
| COMPANY | Pricing Score | |
|---|---|---|
| Zedge | 5/5 |
| MocoSpace | 4/5 |
| 3.6/5 | |
| IceBreaker | 3.3/5 |
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MocoSpace Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MocoSpace Customer Satisfaction vs. Competitors
Compared to its competitors, MocoSpace's Customer Satisfaction score is rated right below Twitter.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Zedge | 100% |
| IceBreaker | 100% |
| 64% | |
| MocoSpace | 0% |
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MocoSpace Customer Service
4/5
MocoSpace has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About MocoSpace's Customer Service
Address
Boston, MA
Website
http://www.mocospace.com
Phone Number
6175411633
MocoSpace Customer Service vs. Competitors
Compared to its competitors, MocoSpace's Customer Service score is rated right above Twitter, and is preceded by Zedge.
| COMPANY | Customer Service Score | |
|---|---|---|
| Zedge | 5/5 |
| MocoSpace | 4/5 |
| 3.5/5 | |
| IceBreaker | 3.2/5 |
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