32
NPS
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John Keells Holdings is ranked #113 in Retail Brands
John Keells Holdings is ranked #113 in Retail Brands
About John Keells Holdings' Brand
Operator of leisure, transportation, information technology and financial services businesses in Sri Lanka and globally. John Keells Holdings’s brand is ranked #839 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of John Keells Holdings. When compared to other organizations within the Retail industry, John Keells Holdings is ranked #113. Among its major competitors, John Keells Holdings is ranked in 4th place for NPS while Aitken Spence is 1st, and Hayleys is 2nd.
Brand at a Glance
91%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
John Keells Holdings Ranking
- #839 in Global Best Brands
- #113 in Retail
- #4 / 4 of its competitors
John Keells Holdings NPS
John Keells Holdings's Net Promoter Score (NPS) is a 32 with 57% Promoters, 18% Passives, and 25% Detractors. Net Promoter Score tracks whether John Keells Holdings's customers would recommend using the product based on a scale of -100 to 100.
John Keells Holdings Overall NPS
| 57% | Promoters |
|---|---|
| 18% | Passives |
| 25% | Detractors |
John Keells Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 32 | Feb 2025 | 32 |
Mar 2025 34 | Mar 2025 | 34 |
Apr 2025 31 | Apr 2025 | 31 |
May 2025 32 | May 2025 | 32 |
Jun 2025 33 | Jun 2025 | 33 |
Oct 2025 32 | Oct 2025 | 32 |
Nov 2025 32 | Nov 2025 | 32 |
Dec 2025 32 | Dec 2025 | 32 |
Jan 2026 33 | Jan 2026 | 33 |
Feb 2026 33 | Feb 2026 | 33 |
Mar 2026 33 | Mar 2026 | 33 |
May 2026 32 | May 2026 | 32 |
How Other Brands Compare
John Keells Holdings is ranked #4 for NPS among its competitors. Aitken Spence and Hayleys come in first and second, with MAS Holdings coming in at third.
 John Keells Holdings |  Aitken Spence |  Hayleys |  MAS Holdings | |
| Global Ranking | #839 | #- | #- | #- |
| NPS | 32 | 100 | 47 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
John Keells Holdings NPS by Gender
Female customers rated John Keells Holdings's NPS 15 points higher than Male customers.
Male
21
John Keells Holdings's NPS was rated 21 by Male customers on Comparably.
50%
Promoters
21%
Passives
29%
Detractors
Female
36
John Keells Holdings's NPS was rated 36 by Female customers on Comparably.
62%
Promoters
12%
Passives
26%
Detractors
John Keells Holdings NPS by Ethnicity
John Keells Holdings's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 31 | Asian or Pacific Islander | 31 |
Other 24 | Other | 24 |
John Keells Holdings NPS by Age
John Keells Holdings's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
John Keells Holdings NPS by Usage
John Keells Holdings's NPS was rated the highest by customers who have used John Keells Holdings's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 28 | Less than 1 Year | 28 |
1 to 2 Years 46 | 1 to 2 Years | 46 |
2 to 5 Years 32 | 2 to 5 Years | 32 |
5 to 10 Years 43 | 5 to 10 Years | 43 |
Over 10 Years 5 | Over 10 Years | 5 |
John Keells Holdings NPS vs. Competitors
Compared to its competitors, John Keells Holdings's NPS is rated right below MAS Holdings.
| COMPANY | NPS Score | |
|---|---|---|
| Aitken Spence | 100 |
| Hayleys | 47 |
| MAS Holdings | 33 |
| John Keells Holdings | 32 |
John Keells Holdings NPS vs Companies in Retail
In the Retail industry, John Keells Holdings's NPS is rated right above Chipotle, and is preceded by Target.
| COMPANY | NPS Score | |
|---|---|---|
 | REI | 53 |
 | Costco | 50 |
 | Amazon | 49 |
 | Trader Joe's | 46 |
 | American Eagle Outfitters | 44 |
 | Bath & Body Works | 38 |
 | Target | 36 |
| John Keells Holdings | 32 |
 | Chipotle | 16 |
John Keells Holdings Customer Reviews
Out of the 17 John Keells Holdings customer reviews 11 were positive and 6 were constructive. John Keells Holdings customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
John Keells Holdings Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of John Keells Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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John Keells Holdings Customer Loyalty Score by Gender
Female customers rated John Keells Holdings's Customer Loyalty score 1% higher than Male customers.
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Male
90%
Yes
Female
91%
Yes
John Keells Holdings Customer Loyalty Score by Ethnicity
John Keells Holdings's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of John Keells Holdings.
92
out of 100
Asian or Pacific Islander
89
out of 100
Other
John Keells Holdings Customer Loyalty Score by Age
John Keells Holdings's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
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0
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40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 92% | 18-25 | 92% |
26-30 88% | 26-30 | 88% |
31-35 91% | 31-35 | 91% |
36-40 100% | 36-40 | 100% |
John Keells Holdings Customer Loyalty Score by Usage
John Keells Holdings's Customer Loyalty score was rated the highest by customers who have used John Keells Holdings's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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John Keells Holdings Customer Loyalty Score by Industry
John Keells Holdings's Customer Loyalty score was rated the highest by Logistics and Supply Chain industry customers, and the lowest by Education industry customers.
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John Keells Holdings Customer Loyalty vs. Competitors
Compared to its competitors, John Keells Holdings's Customer Loyalty score is rated right below MAS Holdings.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Aitken Spence | 100% |
| Hayleys | 93% |
| MAS Holdings | 93% |
| John Keells Holdings | 91% |
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Customer Loyalty for Other Retail Brands
In the Retail industry, John Keells Holdings's Customer Loyalty score is rated right above Costco.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| John Keells Holdings | 91% |
| Costco | 89% |
| Amazon | 89% |
| American Eagle Outfitters | 87% |
| Bath & Body Works | 87% |
| Trader Joe's | 86% |
| REI | 86% |
| Target | 82% |
| Chipotle | 76% |
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John Keells Holdings Product Quality
4.2/5
John Keells Holdings has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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John Keells Holdings Product Information
John Keells Holdings’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Logistics and Supply Chain industry rated John Keells Holdings's product the highest. Reviewers from the Education industry rated John Keells Holdings the lowest at 3.1.
- Website
- https://www.keells.com
- Company Size
- 10,000+ Employees
Quick Insights into John Keells Holdings Product Quality
John Keells Holdings's Product Quality score was rated highest by customers from the Logistics and Supply Chain industry, and rated lowest by customers from the Education industry.
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Ranked John Keells Holdings Product Quality the Highest
Ranked John Keells Holdings Product Quality the Lowest
John Keells Holdings Product Quality Score by Gender
Female customers rated John Keells Holdings's Product Quality score 0.4 stars higher than Male customers.
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Male
3.9/5
Female
4.3/5
John Keells Holdings Product Quality Score by Ethnicity
John Keells Holdings's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 4.3 | Other | 4.3 |
John Keells Holdings Product Quality Score by Age
John Keells Holdings's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
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| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 4.1 | 26-30 | 4.1 |
31-35 3.8 | 31-35 | 3.8 |
36-40 4.5 | 36-40 | 4.5 |
John Keells Holdings Product Quality Score by Usage
John Keells Holdings's Product Quality score was rated the highest by customers who have used John Keells Holdings's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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John Keells Holdings Product Quality Score by Industry
John Keells Holdings's Product Quality score was rated the highest by Logistics and Supply Chain industry customers, and the lowest by Education industry customers.
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John Keells Holdings Product Quality vs. Competitors
Compared to its competitors, John Keells Holdings's Product Quality score is rated right above Hayleys, and is preceded by MAS Holdings.
| COMPANY | Product Quality Score | |
|---|---|---|
| Aitken Spence | 5/5 |
| MAS Holdings | 4.5/5 |
| John Keells Holdings | 4.2/5 |
| Hayleys | 4.2/5 |
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Product Quality for Other Retail Brands
In the Retail industry, John Keells Holdings's Product Quality score is rated right above Amazon, and is preceded by Costco.
| COMPANY | Product Quality Score | |
|---|---|---|
| REI | 4.3/5 |
| Costco | 4.3/5 |
| John Keells Holdings | 4.2/5 |
| Amazon | 4.2/5 |
| Trader Joe's | 4.2/5 |
| American Eagle Outfitters | 4.2/5 |
| Bath & Body Works | 4.1/5 |
| Target | 4.1/5 |
| Chipotle | 3.8/5 |
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John Keells Holdings Pricing
John Keells Holdings ROI & Value For Money
4/5
John Keells Holdings has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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John Keells Holdings Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Logistics and Supply Chain industry. The users from the Accounting industry think that they had the lowest ROI from John Keells Holdings.
Quick Insights into John Keells Holdings ROI
John Keells Holdings's ROI score was rated highest by customers from the Logistics and Supply Chain industry, and rated lowest by customers from the Education industry.
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Ranked John Keells Holdings ROI the Highest
Ranked John Keells Holdings ROI the Lowest
John Keells Holdings ROI Score by Gender
Female customers rated John Keells Holdings's ROI score 0.4 stars higher than Male customers.
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Male
3.6/5
Female
4/5
John Keells Holdings ROI Score by Ethnicity
John Keells Holdings's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 4.2 | Other | 4.2 |
John Keells Holdings ROI Score by Age
John Keells Holdings's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
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| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 3.9 | 26-30 | 3.9 |
31-35 4.1 | 31-35 | 4.1 |
36-40 4 | 36-40 | 4 |
John Keells Holdings ROI Score by Usage
John Keells Holdings's ROI score was rated the highest by customers who have used John Keells Holdings's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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John Keells Holdings ROI Score by Industry
John Keells Holdings's ROI score was rated the highest by Logistics and Supply Chain industry customers, and the lowest by Education industry customers.
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John Keells Holdings Pricing vs. Competitors
Compared to its competitors, John Keells Holdings's ROI score is rated right below MAS Holdings.
| COMPANY | Pricing Score | |
|---|---|---|
| Aitken Spence | 5/5 |
| Hayleys | 4.3/5 |
| MAS Holdings | 4/5 |
| John Keells Holdings | 4/5 |
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ROI for Other Retail Brands
In the Retail industry, John Keells Holdings's ROI score is rated right above Target, and is preceded by Trader Joe's.
| COMPANY | Pricing Score | |
|---|---|---|
| Costco | 4.1/5 |
| Amazon | 4.1/5 |
| REI | 4.1/5 |
| Trader Joe's | 4/5 |
| John Keells Holdings | 4/5 |
| Target | 3.8/5 |
| American Eagle Outfitters | 3.8/5 |
| Bath & Body Works | 3.8/5 |
| Chipotle | 3.5/5 |
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John Keells Holdings Customer Satisfaction (CSAT)
John Keells Holdings Customer Satisfaction (CSAT) Score
94 / 100
John Keells Holdings has an overall Customer Satisfaction score of 94 rated by its users and customers.
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Very Satisfied
51%
Satisfied
43%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
0%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into John Keells Holdings Customer Satisfaction
John Keells Holdings's Customer Satisfaction score was rated highest by customers who have used John Keells Holdings's products/services for 1 to 2 Years, and rated lowest by customers from the Education industry.
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Ranked John Keells Holdings Customer Satisfaction the Highest
Ranked John Keells Holdings Customer Satisfaction the Lowest
John Keells Holdings Customer Satisfaction Score by Gender
Female customers rated John Keells Holdings's Customer Satisfaction score 11 points higher than Male customers.
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86 / 100
MaleVery Satisfied | 41% | |
|---|---|---|
Satisfied | 45% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 0% | |
Very Dissatisfied | 7% |
97 / 100
FemaleVery Satisfied | 53% | |
|---|---|---|
Satisfied | 44% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 3% |
John Keells Holdings Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
John Keells Holdings' Customer Satisfaction (CSAT) score was rated 93% according to Asian or Pacific Islander users and customers.
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93 / 100
Very Satisfied
50%
Satisfied
43%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
0%
Very Dissatisfied
5%
CSAT according to Other
John Keells Holdings' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
47%
Satisfied
53%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
John Keells Holdings Customer Satisfaction Score by Age
John Keells Holdings's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 96% | |||||||||||||||
| 26-30 | 93% | |||||||||||||||
| 31-35 | 78% | |||||||||||||||
| 36-40 | 100% |
John Keells Holdings Customer Satisfaction Score by Usage
John Keells Holdings's Customer Satisfaction score was rated the highest by customers who have used John Keells Holdings's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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John Keells Holdings Customer Satisfaction Score by Industry
John Keells Holdings's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Education industry customers.
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}John Keells Holdings Customer Satisfaction vs. Competitors
Compared to its competitors, John Keells Holdings's Customer Satisfaction score is rated right above MAS Holdings, and is preceded by Hayleys.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Aitken Spence | 100% |
| Hayleys | 94% |
| John Keells Holdings | 94% |
| MAS Holdings | 90% |
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Customer Satisfaction for Other Retail Brands
In the Retail industry, John Keells Holdings's Customer Satisfaction score is rated right above Costco.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| John Keells Holdings | 94% |
| Costco | 84% |
| Amazon | 84% |
| REI | 84% |
| American Eagle Outfitters | 81% |
| Bath & Body Works | 81% |
| Target | 79% |
| Trader Joe's | 79% |
| Chipotle | 63% |
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John Keells Holdings Customer Service
4.1/5
John Keells Holdings has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About John Keells Holdings's Customer Service
Address
, Colombo,
Website
https://www.keells.com
Phone Number
7
Quick Insights into John Keells Holdings Customer Service
John Keells Holdings's Customer Service score was rated highest by customers from the Logistics and Supply Chain industry, and rated lowest by customers from the Education industry.
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Ranked John Keells Holdings Customer Service the Highest
Ranked John Keells Holdings Customer Service the Lowest
John Keells Holdings Customer Service Score by Gender
Female customers rated John Keells Holdings's Customer Service score 0.3 stars higher than Male customers.
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Male
3.8/5
Female
4.1/5
John Keells Holdings Customer Service Score by Ethnicity
John Keells Holdings's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 4.2 | Other | 4.2 |
John Keells Holdings Customer Service Score by Age
John Keells Holdings's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 4 | 26-30 | 4 |
31-35 4 | 31-35 | 4 |
36-40 4.1 | 36-40 | 4.1 |
John Keells Holdings Customer Service Score by Usage
John Keells Holdings's Customer Service score was rated the highest by customers who have used John Keells Holdings's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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John Keells Holdings Customer Service Score by Industry
John Keells Holdings's Customer Service score was rated the highest by Logistics and Supply Chain industry customers, and the lowest by Education industry customers.
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John Keells Holdings Customer Service vs. Competitors
Compared to its competitors, John Keells Holdings's Customer Service score is rated right below MAS Holdings.
| COMPANY | Customer Service Score | |
|---|---|---|
| Aitken Spence | 5/5 |
| Hayleys | 4.3/5 |
| MAS Holdings | 4.2/5 |
| John Keells Holdings | 4.1/5 |
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Customer Service for Other Retail Brands
In the Retail industry, John Keells Holdings's Customer Service score is rated right above American Eagle Outfitters, and is preceded by Trader Joe's.
| COMPANY | Customer Service Score | |
|---|---|---|
| REI | 4.4/5 |
| Costco | 4.2/5 |
| Amazon | 4.2/5 |
| Trader Joe's | 4.2/5 |
| John Keells Holdings | 4.1/5 |
| American Eagle Outfitters | 4/5 |
| Target | 4/5 |
| Bath & Body Works | 4/5 |
| Chipotle | 3.6/5 |
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John Keells Holdings as an Employer
Consumer vs. Employees
John Keells Holdings scored a 32 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of John Keells Holdings would recommend the brand to a friend. ENPS measures how likely John Keells Holdings employees would recommend working at John Keells Holdings to a friend.
Net Promoter Score
32
NPS Score
| 57% | Promoters |
|---|---|
| 18% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 59% | Promoters |
|---|---|
| 11% | Passive |
| 30% | Detractors |
Global Ranking Snapshot
John Keells Holdings is ranked #839 in the Global Top 100 Brands. It ranks just behind Alation and just ahead of DC Comics.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
837 |  | ASML |  | Peter Wennink | Energy and Manufacturing |
838 |  | Alation |  | Satyen Sangani | Tech |
839 | | John Keells Holdings |  | Retail | |
840 |  | DC Comics | | Media and Entertainment | |
841 |  | Curology |  | David Lortscher | Health and Wellness |
842 |  | Warner Bros. Discovery |  | David Zaslav | Media and Entertainment |
843 |  | Elastic |  | Ashutosh Kulkarni | Business and Consumer Services |
Retail Ranking Snapshot
John Keells Holdings is ranked #113 in the Retail Industry. It ranks just behind Brad's Deals and just ahead of TJX Companies .
| RANK | COMPANY | Location | |
|---|---|---|---|
111 |  | Farfetch | |
112 |  | Brad's Deals | |
113 | | John Keells Holdings | |
114 |  | TJX Companies | Framingham, MA |
115 |  | Decathlon | |
116 |  | Kendra Scott, LLC. | Austin, TX |
117 |  | QuikTrip | Tulsa, OK |
