33
NPS
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MAS Holdings
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About MAS Holdings' Brand
MAS Holdings is a global apparel company making strategic investments in businesses, including IT, brands, and private industrial parks.
Brand at a Glance
93%
Customer Loyalty
4.5/5
Product Quality
3.9/5
Pricing
4.2/5
Customer Service
MAS Holdings NPS
MAS Holdings's Net Promoter Score (NPS) is a 33 with 60% Promoters, 13% Passives, and 27% Detractors. Net Promoter Score tracks whether MAS Holdings's customers would recommend using the product based on a scale of -100 to 100.
MAS Holdings Overall NPS
| 60% | Promoters |
|---|---|
| 13% | Passives |
| 27% | Detractors |
MAS Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 32 | Jun 2024 | 32 |
Jul 2024 32 | Jul 2024 | 32 |
Sep 2024 32 | Sep 2024 | 32 |
Oct 2024 32 | Oct 2024 | 32 |
Nov 2024 32 | Nov 2024 | 32 |
Jan 2025 32 | Jan 2025 | 32 |
Feb 2025 32 | Feb 2025 | 32 |
Mar 2025 32 | Mar 2025 | 32 |
Apr 2025 32 | Apr 2025 | 32 |
Jul 2025 32 | Jul 2025 | 32 |
Nov 2025 32 | Nov 2025 | 32 |
Dec 2025 32 | Dec 2025 | 32 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MAS Holdings NPS by Gender
Female customers rated MAS Holdings's NPS 32 points higher than Male customers.
Male
33
MAS Holdings's NPS was rated 33 by Male customers on Comparably.
53%
Promoters
27%
Passives
20%
Detractors
Female
65
MAS Holdings's NPS was rated 65 by Female customers on Comparably.
75%
Promoters
15%
Passives
10%
Detractors
MAS Holdings NPS by Ethnicity
MAS Holdings's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Asian or Pacific Islander 63 | Asian or Pacific Islander | 63 |
Other 58 | Other | 58 |
MAS Holdings NPS by Age
MAS Holdings's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
MAS Holdings NPS by Usage
MAS Holdings's NPS was rated the highest by customers who have used MAS Holdings's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 61 | Less than 1 Year | 61 |
1 to 2 Years 57 | 1 to 2 Years | 57 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
5 to 10 Years 33 | 5 to 10 Years | 33 |
Over 10 Years 100 | Over 10 Years | 100 |
MAS Holdings Customer Reviews
Out of the 9 MAS Holdings customer reviews 7 were positive and 2 were constructive. MAS Holdings customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
MAS Holdings Customer Loyalty
93%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
93% of MAS Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MAS Holdings Customer Loyalty Score by Gender
Female customers rated MAS Holdings's Customer Loyalty score 2% higher than Male customers.
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Male
94%
Yes
Female
96%
Yes
MAS Holdings Customer Loyalty Score by Ethnicity
MAS Holdings's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of MAS Holdings.
100
out of 100
Caucasian
96
out of 100
Asian or Pacific Islander
96
out of 100
Other
MAS Holdings Customer Loyalty Score by Age
MAS Holdings's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of MAS Holdings.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 95% | 26-30 | 95% |
31-35 64% | 31-35 | 64% |
36-40 85% | 36-40 | 85% |
MAS Holdings Customer Loyalty Score by Usage
MAS Holdings's Customer Loyalty score was rated the highest by customers who have used MAS Holdings's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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MAS Holdings Customer Loyalty Score by Industry
MAS Holdings's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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MAS Holdings Product Quality
4.5/5
MAS Holdings has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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MAS Holdings Product Information
MAS Holdings’s product quality score is a 4.5 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated MAS Holdings's product the highest. Reviewers from the Tech industry rated MAS Holdings the lowest at 4.1.
- Website
- http://www.masholdings.com
- Company Size
- 10,000+ Employees
Industry
Warehousing
Quick Insights into MAS Holdings Product Quality
MAS Holdings's Product Quality score was rated highest by customers who have used MAS Holdings's products/services for Over 10 Years, and rated lowest by customers ages 31-35.
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Ranked MAS Holdings Product Quality the Highest
Ranked MAS Holdings Product Quality the Lowest
MAS Holdings Product Quality Score by Gender
Female customers rated MAS Holdings's Product Quality score 0.1 stars higher than Male customers.
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Male
4.5/5
Female
4.6/5
MAS Holdings Product Quality Score by Ethnicity
MAS Holdings's Product Quality score was rated 4.6 stars by both Asian or Pacific Islander and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of MAS Holdings.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 4.6 | Other | 4.6 |
MAS Holdings Product Quality Score by Age
MAS Holdings's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of MAS Holdings.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 4.6 | 26-30 | 4.6 |
31-35 3.9 | 31-35 | 3.9 |
36-40 4.6 | 36-40 | 4.6 |
MAS Holdings Product Quality Score by Usage
MAS Holdings's Product Quality score was rated the highest by customers who have used MAS Holdings's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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MAS Holdings Product Quality Score by Industry
MAS Holdings's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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MAS Holdings Pricing
MAS Holdings ROI & Value For Money
3.9/5
MAS Holdings has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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MAS Holdings Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Tech industry think that they had the lowest ROI from MAS Holdings.
Quick Insights into MAS Holdings ROI
MAS Holdings's ROI score was rated highest by customers who have used MAS Holdings's products/services for Over 10 Years, and rated lowest by customers from the Tech industry.
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Ranked MAS Holdings ROI the Highest
Ranked MAS Holdings ROI the Lowest
MAS Holdings ROI Score by Gender
Female customers rated MAS Holdings's ROI score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of MAS Holdings.
Male
4.1/5
Female
4.3/5
MAS Holdings ROI Score by Ethnicity
MAS Holdings's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of MAS Holdings.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 4.2 | Other | 4.2 |
MAS Holdings ROI Score by Age
MAS Holdings's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of MAS Holdings.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 3.9 | 26-30 | 3.9 |
31-35 3.9 | 31-35 | 3.9 |
36-40 4.4 | 36-40 | 4.4 |
MAS Holdings ROI Score by Usage
MAS Holdings's ROI score was rated the highest by customers who have used MAS Holdings's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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MAS Holdings ROI Score by Industry
MAS Holdings's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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MAS Holdings Customer Satisfaction (CSAT)
MAS Holdings Customer Satisfaction (CSAT) Score
90 / 100
MAS Holdings has an overall Customer Satisfaction score of 90 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
58%
Satisfied
32%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
2%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MAS Holdings Customer Satisfaction
MAS Holdings's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers who have used MAS Holdings's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked MAS Holdings' Customer Satisfaction.
Ranked MAS Holdings Customer Satisfaction the Highest
Ranked MAS Holdings Customer Satisfaction the Lowest
MAS Holdings Customer Satisfaction Score by Gender
Male customers rated MAS Holdings's Customer Satisfaction score 2 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of MAS Holdings.
95 / 100
MaleVery Satisfied | 62% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
93 / 100
FemaleVery Satisfied | 70% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 5% | |
Very Dissatisfied | 2% |
MAS Holdings Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
MAS Holdings' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of MAS Holdings.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
MAS Holdings' Customer Satisfaction (CSAT) score was rated 93% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of MAS Holdings.
93 / 100
Very Satisfied
67%
Satisfied
26%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
4%
Very Dissatisfied
3%
CSAT according to Other
MAS Holdings' Customer Satisfaction (CSAT) score was rated 95% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of MAS Holdings.
95 / 100
Very Satisfied
71%
Satisfied
24%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
0%
MAS Holdings Customer Satisfaction Score by Age
MAS Holdings's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of MAS Holdings.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 98% | |||||||||||||||
| 26-30 | 86% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 84% |
MAS Holdings Customer Satisfaction Score by Usage
MAS Holdings's Customer Satisfaction score was rated the highest by customers who have used MAS Holdings's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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MAS Holdings Customer Satisfaction Score by Industry
MAS Holdings's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}MAS Holdings Customer Service
4.2/5
MAS Holdings has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock MAS Holdings' overall Customer Service score rated by its users and customers.
About MAS Holdings's Customer Service
Address
Sri Lanka
Website
http://www.masholdings.com
Quick Insights into MAS Holdings Customer Service
MAS Holdings's Customer Service score was rated highest by customers who have used MAS Holdings's products/services for Over 10 Years, and rated lowest by customers ages 31-35.
Sign Up to unlock insights into how customers have ranked MAS Holdings' Customer Service score.
Ranked MAS Holdings Customer Service the Highest
Ranked MAS Holdings Customer Service the Lowest
MAS Holdings Customer Service Score by Gender
Female customers rated MAS Holdings's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of MAS Holdings.
Male
4.2/5
Female
4.3/5
MAS Holdings Customer Service Score by Ethnicity
MAS Holdings's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of MAS Holdings.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 4.4 | Other | 4.4 |
MAS Holdings Customer Service Score by Age
MAS Holdings's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of MAS Holdings.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 4.1 | 26-30 | 4.1 |
31-35 3.5 | 31-35 | 3.5 |
36-40 4.2 | 36-40 | 4.2 |
MAS Holdings Customer Service Score by Usage
MAS Holdings's Customer Service score was rated the highest by customers who have used MAS Holdings's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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MAS Holdings Customer Service Score by Industry
MAS Holdings's Customer Service score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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MAS Holdings as an Employer
4.7/5
MAS Holdings has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
MAS Holdings scored a 33 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of MAS Holdings would recommend the brand to a friend. ENPS measures how likely MAS Holdings employees would recommend working at MAS Holdings to a friend.
Net Promoter Score
33
NPS Score
| 60% | Promoters |
|---|---|
| 13% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 59% | Promoters |
|---|---|
| 19% | Passive |
| 22% | Detractors |
