100
NPS
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Aitken Spence
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About Aitken Spence's Brand
Provider of diversified conglomerate focused on trading and maritime services. The company mainly engages in hotels, travel, maritime services, logistic solutions and power generation along with has significant interests in plantations, insurance, financial services, information technology, printing and garments. Among its major competitors, Aitken Spence is ranked in 1st place for NPS while Hayleys is 2nd, and MAS Holdings is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Aitken Spence Ranking
- #1 / 4 of its competitors
Aitken Spence NPS
Aitken Spence's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Aitken Spence's customers would recommend using the product based on a scale of -100 to 100.
Aitken Spence Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Aitken Spence NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 100 | Jul 2024 | 100 |
Jan 2025 100 | Jan 2025 | 100 |
How Other Brands Compare
Aitken Spence is ranked first for NPS among its competitors. Hayleys and MAS Holdings come in second and third, with John Keells Holdings coming in at #4.
Aitken Spence |  John Keells Holdings |  Hayleys |  MAS Holdings | |
| Global Ranking | #- | #839 | #- | #- |
| NPS | 100 | 32 | 47 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aitken Spence NPS vs. Competitors
Compared to its competitors, Aitken Spence's NPS is rated right above Hayleys.
| COMPANY | NPS Score | |
|---|---|---|
| Aitken Spence | 100 |
| Hayleys | 47 |
| MAS Holdings | 33 |
| John Keells Holdings | 32 |
Aitken Spence Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Aitken Spence users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Aitken Spence Customer Loyalty vs. Competitors
Compared to its competitors, Aitken Spence's Customer Loyalty score is rated right above Hayleys.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Aitken Spence | 100% |
| Hayleys | 93% |
| MAS Holdings | 93% |
| John Keells Holdings | 91% |
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Aitken Spence Product Quality
5/5
Aitken Spence has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Aitken Spence Product Information
Aitken Spence’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.aitkenspence.com
- Company Size
- 10,000+ Employees
Aitken Spence Product Quality vs. Competitors
Compared to its competitors, Aitken Spence's Product Quality score is rated right above MAS Holdings.
| COMPANY | Product Quality Score | |
|---|---|---|
| Aitken Spence | 5/5 |
| MAS Holdings | 4.5/5 |
| John Keells Holdings | 4.2/5 |
| Hayleys | 4.2/5 |
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Aitken Spence Pricing
Aitken Spence ROI & Value For Money
5/5
Aitken Spence has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Aitken Spence Pricing vs. Competitors
Compared to its competitors, Aitken Spence's ROI score is rated right above Hayleys.
| COMPANY | Pricing Score | |
|---|---|---|
| Aitken Spence | 5/5 |
| Hayleys | 4.3/5 |
| MAS Holdings | 3.9/5 |
| John Keells Holdings | 3.9/5 |
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Aitken Spence Customer Satisfaction (CSAT)
Aitken Spence Customer Satisfaction (CSAT) Score
100 / 100
Aitken Spence has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Aitken Spence Customer Satisfaction vs. Competitors
Compared to its competitors, Aitken Spence's Customer Satisfaction score is rated right above Hayleys.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Aitken Spence | 100% |
| Hayleys | 94% |
| John Keells Holdings | 94% |
| MAS Holdings | 90% |
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Aitken Spence Customer Service
5/5
Aitken Spence has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Aitken Spence's Customer Service
Address
Aitken Spence Tower, Colombo, 2
Website
www.aitkenspence.com
Phone Number
7
Aitken Spence Customer Service vs. Competitors
Compared to its competitors, Aitken Spence's Customer Service score is rated right above Hayleys.
| COMPANY | Customer Service Score | |
|---|---|---|
| Aitken Spence | 5/5 |
| Hayleys | 4.3/5 |
| MAS Holdings | 4.2/5 |
| John Keells Holdings | 4.1/5 |
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Consumer vs. Employees
Aitken Spence scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Aitken Spence would recommend the brand to a friend. ENPS measures how likely Aitken Spence employees would recommend working at Aitken Spence to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
