47
NPS
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Hayleys
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About Hayleys' Brand
Operator of an investment holding company intended to manage its subsidiaries. The company through its subsidiaries manufactures coconut fiber products, medical gloves, textiles products and synthetic textile products in Sri Lanka. Among its major competitors, Hayleys is ranked in 2nd place for NPS while Aitken Spence is 1st, and MAS Holdings is 3rd.
Brand at a Glance
93%
Customer Loyalty
4.2/5
Product Quality
4.3/5
Pricing
4.3/5
Customer Service
Hayleys Ranking
- #2 / 4 of its competitors
Hayleys NPS
Hayleys's Net Promoter Score (NPS) is a 47 with 68% Promoters, 11% Passives, and 21% Detractors. Net Promoter Score tracks whether Hayleys's customers would recommend using the product based on a scale of -100 to 100.
Hayleys Overall NPS
| 68% | Promoters |
|---|---|
| 11% | Passives |
| 21% | Detractors |
Hayleys NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 60 | Feb 2023 | 60 |
Apr 2023 43 | Apr 2023 | 43 |
Sep 2023 25 | Sep 2023 | 25 |
Jan 2024 11 | Jan 2024 | 11 |
Mar 2024 10 | Mar 2024 | 10 |
Apr 2024 18 | Apr 2024 | 18 |
Jun 2024 29 | Jun 2024 | 29 |
Jul 2024 34 | Jul 2024 | 34 |
Aug 2024 37 | Aug 2024 | 37 |
Dec 2024 40 | Dec 2024 | 40 |
Mar 2025 44 | Mar 2025 | 44 |
Jun 2025 47 | Jun 2025 | 47 |
How Other Brands Compare
Hayleys is ranked second for NPS among its competitors. Aitken Spence and MAS Holdings come in first and third, with John Keells Holdings coming in at #4.
Hayleys |  John Keells Holdings |  Aitken Spence |  MAS Holdings | |
| Global Ranking | #- | #839 | #- | #- |
| NPS | 47 | 32 | 100 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hayleys NPS by Ethnicity
Hayleys's NPS was rated 100 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 100 | Other | 100 |
Hayleys NPS vs. Competitors
Compared to its competitors, Hayleys's NPS is rated right above MAS Holdings, and is preceded by Aitken Spence.
| COMPANY | NPS Score | |
|---|---|---|
| Aitken Spence | 100 |
| Hayleys | 47 |
| MAS Holdings | 33 |
| John Keells Holdings | 32 |
Hayleys Customer Reviews
Out of the 2 Hayleys customer reviews 2 were positive and 0 were constructive. Hayleys customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Hayleys Customer Loyalty
93%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
93% of Hayleys users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hayleys Customer Loyalty Score by Ethnicity
Hayleys's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
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100
out of 100
Other
Hayleys Customer Loyalty vs. Competitors
Compared to its competitors, Hayleys's Customer Loyalty score is rated right above MAS Holdings, and is preceded by Aitken Spence.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Aitken Spence | 100% |
| Hayleys | 93% |
| MAS Holdings | 93% |
| John Keells Holdings | 91% |
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Hayleys Product Quality
4.2/5
Hayleys has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Hayleys Product Information
Hayleys’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- www.hayleys.com
- Company Size
- 10,000+ Employees
Quick Insights into Hayleys Product Quality
Hayleys's Product Quality score was rated highest by Other customers.
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Ranked Hayleys Product Quality the Highest
Hayleys Product Quality Score by Ethnicity
Hayleys's Product Quality score was rated 4.3 stars by Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.3 | Other | 4.3 |
Hayleys Product Quality vs. Competitors
Compared to its competitors, Hayleys's Product Quality score is rated right below John Keells Holdings.
| COMPANY | Product Quality Score | |
|---|---|---|
| Aitken Spence | 5/5 |
| MAS Holdings | 4.5/5 |
| John Keells Holdings | 4.2/5 |
| Hayleys | 4.2/5 |
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Hayleys Pricing
Hayleys ROI & Value For Money
4.3/5
Hayleys has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Quick Insights into Hayleys ROI
Hayleys's ROI score was rated highest by Other customers.
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Ranked Hayleys ROI the Highest
Hayleys ROI Score by Ethnicity
Hayleys's ROI score was rated 4.8 stars by Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.8 | Other | 4.8 |
Hayleys Pricing vs. Competitors
Compared to its competitors, Hayleys's ROI score is rated right above MAS Holdings, and is preceded by Aitken Spence.
| COMPANY | Pricing Score | |
|---|---|---|
| Aitken Spence | 5/5 |
| Hayleys | 4.3/5 |
| MAS Holdings | 3.9/5 |
| John Keells Holdings | 3.9/5 |
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Hayleys Customer Satisfaction (CSAT)
Hayleys Customer Satisfaction (CSAT) Score
94 / 100
Hayleys has an overall Customer Satisfaction score of 94 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
38%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hayleys Customer Satisfaction
Hayleys's Customer Satisfaction score was rated highest by Other customers.
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Ranked Hayleys Customer Satisfaction the Highest
Hayleys Customer Satisfaction Score by Ethnicity
CSAT according to Other
Hayleys' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Hayleys Customer Satisfaction vs. Competitors
Compared to its competitors, Hayleys's Customer Satisfaction score is rated right above John Keells Holdings, and is preceded by Aitken Spence.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Aitken Spence | 100% |
| Hayleys | 94% |
| John Keells Holdings | 94% |
| MAS Holdings | 90% |
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Hayleys Customer Service
4.3/5
Hayleys has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About Hayleys's Customer Service
Address
No.400, Dean's Road, Colombo, 10
Website
www.hayleys.com
Phone Number
7
Quick Insights into Hayleys Customer Service
Hayleys's Customer Service score was rated highest by Other customers.
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Ranked Hayleys Customer Service the Highest
Hayleys Customer Service Score by Ethnicity
Hayleys's Customer Service score was rated 4.8 stars by Other customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 4.8 | Other | 4.8 |
Hayleys Customer Service vs. Competitors
Compared to its competitors, Hayleys's Customer Service score is rated right above MAS Holdings, and is preceded by Aitken Spence.
| COMPANY | Customer Service Score | |
|---|---|---|
| Aitken Spence | 5/5 |
| Hayleys | 4.3/5 |
| MAS Holdings | 4.2/5 |
| John Keells Holdings | 4.1/5 |
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Consumer vs. Employees
Hayleys scored a 47 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Hayleys would recommend the brand to a friend. ENPS measures how likely Hayleys employees would recommend working at Hayleys to a friend.
Net Promoter Score
47
NPS Score
| 68% | Promoters |
|---|---|
| 11% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
