

Every great story has a new beginning. We're excited to announce that Discovery and WarnerMedia have combined to become Warner Bros. Discovery. We're a premier global media and entertainment company offering audiences the world's most differentiated and complete portfolio of content, brands and franchises across television, film, sports, news, streaming and gaming. Our mission is simple. To be the world’s best storytellers with world-class products for consumers. Warner Bros. Discovery’s brand is ranked #842 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Warner Bros. Discovery. When compared to other organizations within the Media and Entertainment industry, Warner Bros. Discovery is ranked #105. Among its major competitors, Warner Bros. Discovery is ranked in 3rd place for NPS while Amazon is 1st, and Netflix is 2nd.
Warner Bros. Discovery's Net Promoter Score (NPS) is a 13 with 45% Promoters, 23% Passives, and 32% Detractors. Net Promoter Score tracks whether Warner Bros. Discovery's customers would recommend using the product based on a scale of -100 to 100.
| 45% | Promoters |
|---|---|
| 23% | Passives |
| 32% | Detractors |
| Summary | Date | Score |
|---|---|---|
Jul 2024 17 | Jul 2024 | 17 |
Aug 2024 15 | Aug 2024 | 15 |
Sep 2024 15 | Sep 2024 | 15 |
Oct 2024 13 | Oct 2024 | 13 |
Nov 2024 11 | Nov 2024 | 11 |
Dec 2024 13 | Dec 2024 | 13 |
Jan 2025 12 | Jan 2025 | 12 |
Apr 2025 12 | Apr 2025 | 12 |
Jul 2025 12 | Jul 2025 | 12 |
Oct 2025 11 | Oct 2025 | 11 |
Nov 2025 11 | Nov 2025 | 11 |
Dec 2025 11 | Dec 2025 | 11 |
Warner Bros. Discovery is ranked third for NPS among its competitors. Amazon and Netflix come in first and second, with Disney Streaming Services coming in at #4.
![]() Warner Bros. Discovery | ![]() Netflix | ![]() Amazon | ![]() Disney Streaming Services | |
| Global Ranking | #842 | #4 | #9 | #- |
| NPS | 13 | 43 | 49 | -2 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $230.47B | $1.64T | - |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Female customers rated Warner Bros. Discovery's NPS 54 points higher than Male customers.
Warner Bros. Discovery's NPS was rated -11 by Male customers on Comparably.
Warner Bros. Discovery's NPS was rated 43 by Female customers on Comparably.
Warner Bros. Discovery's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -15 | Caucasian | -15 |
African American/Black -16 | African American/Black | -16 |
Asian or Pacific Islander 50 | Asian or Pacific Islander | 50 |
Other 49 | Other | 49 |
Warner Bros. Discovery's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Warner Bros. Discovery's NPS was rated the highest by customers who have used Warner Bros. Discovery's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -40 | Less than 1 Year | -40 |
1 to 2 Years -14 | 1 to 2 Years | -14 |
2 to 5 Years 60 | 2 to 5 Years | 60 |
5 to 10 Years 20 | 5 to 10 Years | 20 |
Over 10 Years 17 | Over 10 Years | 17 |
Compared to its competitors, Warner Bros. Discovery's NPS is rated right above Disney Streaming Services, and is preceded by Netflix.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Amazon | 49 |
![]() | Netflix | 43 |
![]() | Warner Bros. Discovery | 13 |
![]() | Disney Streaming Services | -2 |
In the Media and Entertainment industry, Warner Bros. Discovery's NPS is rated right below Instagram.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Nintendo | 55 |
![]() | Spotify | 49 |
![]() | Apple | 48 |
![]() | Netflix | 43 |
![]() | The Walt Disney Company | 38 |
![]() | ROBLOX | 38 |
![]() | Rockstar Games | 38 |
![]() | 21 | |
![]() | Warner Bros. Discovery | 13 |
Out of the 8 Warner Bros. Discovery customer reviews 4 were positive and 4 were constructive. Warner Bros. Discovery customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Warner Bros. Discovery users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Male customers rated Warner Bros. Discovery's Customer Loyalty score 8% higher than Female customers.
Warner Bros. Discovery's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Warner Bros. Discovery's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
| Summary | Age | Score |
|---|---|---|
18-25 75% | 18-25 | 75% |
26-30 100% | 26-30 | 100% |
31-35 100% | 31-35 | 100% |
46-50 87% | 46-50 | 87% |
Warner Bros. Discovery's Customer Loyalty score was rated the highest by customers who have used Warner Bros. Discovery's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Warner Bros. Discovery's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Compared to its competitors, Warner Bros. Discovery's Customer Loyalty score is rated right below Disney Streaming Services.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Amazon | 89% |
![]() | Netflix | 87% |
![]() | Disney Streaming Services | 80% |
![]() | Warner Bros. Discovery | 78% |
In the Media and Entertainment industry, Warner Bros. Discovery's Customer Loyalty score is rated right below The Walt Disney Company.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | ROBLOX | 89% |
![]() | Nintendo | 89% |
![]() | Netflix | 87% |
![]() | Spotify | 87% |
![]() | Apple | 86% |
![]() | 84% | |
![]() | Rockstar Games | 84% |
![]() | The Walt Disney Company | 83% |
![]() | Warner Bros. Discovery | 78% |
Warner Bros. Discovery has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Warner Bros. Discovery’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Warner Bros. Discovery's product the highest. Reviewers from the Tech industry rated Warner Bros. Discovery the lowest at 3.4.
Warner Bros. Discovery's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
Female customers rated Warner Bros. Discovery's Product Quality score 1.2 stars higher than Male customers.
Warner Bros. Discovery's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 3.7 | African American/Black | 3.7 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 3.9 | Other | 3.9 |
Warner Bros. Discovery's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 3.7 | 26-30 | 3.7 |
31-35 3.5 | 31-35 | 3.5 |
46-50 3.2 | 46-50 | 3.2 |
Warner Bros. Discovery's Product Quality score was rated the highest by customers who have used Warner Bros. Discovery's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Warner Bros. Discovery's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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Compared to its competitors, Warner Bros. Discovery's Product Quality score is rated right above Disney Streaming Services, and is preceded by Netflix.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Amazon | 4.2/5 |
![]() | Netflix | 4.2/5 |
![]() | Warner Bros. Discovery | 3.5/5 |
![]() | Disney Streaming Services | 3.3/5 |
In the Media and Entertainment industry, Warner Bros. Discovery's Product Quality score is rated right below Instagram.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Nintendo | 4.4/5 |
![]() | Apple | 4.3/5 |
![]() | Netflix | 4.2/5 |
![]() | Spotify | 4.2/5 |
![]() | The Walt Disney Company | 4.1/5 |
![]() | Rockstar Games | 4.1/5 |
![]() | ROBLOX | 4/5 |
![]() | 3.7/5 | |
![]() | Warner Bros. Discovery | 3.5/5 |
Warner Bros. Discovery has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Tech industry think that they had the lowest ROI from Warner Bros. Discovery.
Warner Bros. Discovery's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Warner Bros. Discovery's products/services for Less than 1 Year.
Female customers rated Warner Bros. Discovery's ROI score 0.9 stars higher than Male customers.
Warner Bros. Discovery's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 3.3 | Other | 3.3 |
Warner Bros. Discovery's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 3.7 | 26-30 | 3.7 |
31-35 3.5 | 31-35 | 3.5 |
46-50 2.8 | 46-50 | 2.8 |
Warner Bros. Discovery's ROI score was rated the highest by customers who have used Warner Bros. Discovery's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Warner Bros. Discovery's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Compared to its competitors, Warner Bros. Discovery's ROI score is rated right below Disney Streaming Services.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Amazon | 4.1/5 |
![]() | Netflix | 4/5 |
![]() | Disney Streaming Services | 3.6/5 |
![]() | Warner Bros. Discovery | 3.5/5 |
In the Media and Entertainment industry, Warner Bros. Discovery's ROI score is rated right above Instagram, and is preceded by The Walt Disney Company.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Spotify | 4/5 |
![]() | Nintendo | 4/5 |
![]() | Netflix | 4/5 |
![]() | Apple | 4/5 |
![]() | Rockstar Games | 3.8/5 |
![]() | ROBLOX | 3.8/5 |
![]() | The Walt Disney Company | 3.7/5 |
![]() | Warner Bros. Discovery | 3.5/5 |
![]() | 3.5/5 |
Warner Bros. Discovery has an overall Customer Satisfaction score of 65 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Warner Bros. Discovery's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers who have used Warner Bros. Discovery's products/services for 5 to 10 Years.
Female customers rated Warner Bros. Discovery's Customer Satisfaction score 24 points higher than Male customers.
Very Satisfied | 20% | |
|---|---|---|
Satisfied | 47% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 13% | |
Very Dissatisfied | 20% |
Very Satisfied | 36% | |
|---|---|---|
Satisfied | 55% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 9% |
Warner Bros. Discovery's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Warner Bros. Discovery's Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.
Warner Bros. Discovery's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Warner Bros. Discovery's Customer Satisfaction (CSAT) score was rated 83% according to Other users and customers.
Warner Bros. Discovery's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 80% | |||||||||||||||
| 31-35 | 67% | |||||||||||||||
| 46-50 | 72% |
Warner Bros. Discovery's Customer Satisfaction score was rated the highest by customers who have used Warner Bros. Discovery's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Warner Bros. Discovery's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Netflix | 85% |
![]() | Amazon | 84% |
![]() | Disney Streaming Services | 66% |
![]() | Warner Bros. Discovery | 64% |
In the Media and Entertainment industry, Warner Bros. Discovery's Customer Satisfaction score is rated right above Instagram, and is preceded by ROBLOX.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Nintendo | 88% |
![]() | Netflix | 85% |
![]() | Apple | 85% |
![]() | Spotify | 85% |
![]() | The Walt Disney Company | 77% |
![]() | Rockstar Games | 76% |
![]() | ROBLOX | 73% |
![]() | Warner Bros. Discovery | 64% |
![]() | 61% |
Warner Bros. Discovery has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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30 Hudson Yards, New York City, NY 10001
https://careers.wbd.com
Warner Bros. Discovery's Customer Service score was rated highest by customers who have used Warner Bros. Discovery's products/services for 1 to 2 Years, and rated lowest by customers who have used Warner Bros. Discovery's products/services for Less than 1 Year.
Female customers rated Warner Bros. Discovery's Customer Service score 0.6 stars higher than Male customers.
Warner Bros. Discovery's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 3.4 | Other | 3.4 |
Warner Bros. Discovery's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.6 | 26-30 | 3.6 |
31-35 2.8 | 31-35 | 2.8 |
46-50 3.1 | 46-50 | 3.1 |
Warner Bros. Discovery's Customer Service score was rated the highest by customers who have used Warner Bros. Discovery's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Warner Bros. Discovery's Customer Service score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.
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Compared to its competitors, Warner Bros. Discovery's Customer Service score is rated right above Disney Streaming Services, and is preceded by Netflix.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Amazon | 4.2/5 |
![]() | Netflix | 4/5 |
![]() | Warner Bros. Discovery | 3.5/5 |
![]() | Disney Streaming Services | 3.5/5 |
In the Media and Entertainment industry, Warner Bros. Discovery's Customer Service score is rated right above Instagram, and is preceded by ROBLOX.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Apple | 4.2/5 |
![]() | The Walt Disney Company | 4.1/5 |
![]() | Nintendo | 4/5 |
![]() | Netflix | 4/5 |
![]() | Spotify | 4/5 |
![]() | Rockstar Games | 3.7/5 |
![]() | ROBLOX | 3.6/5 |
![]() | Warner Bros. Discovery | 3.5/5 |
![]() | 3.3/5 |
Warner Bros. Discovery has a 3.7/5 stars for its overall company culture rated by their employees

In the Bottom 45% of Similar Sized Companies on Comparably.

Warner Bros. Discovery scored a 13 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Warner Bros. Discovery would recommend the brand to a friend. ENPS measures how likely Warner Bros. Discovery employees would recommend working at Warner Bros. Discovery to a friend.
| 45% | Promoters |
|---|---|
| 23% | Passive |
| 32% | Detractors |
| 41% | Promoters |
|---|---|
| 25% | Passive |
| 34% | Detractors |
Warner Bros. Discovery is ranked #842 in the Global Top 100 Brands. It ranks just behind Curology and just ahead of Elastic.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
840 | ![]() | DC Comics | ![]() | Media and Entertainment | |
841 | ![]() | Curology | ![]() | David Lortscher | Health and Wellness |
842 | ![]() | Warner Bros. Discovery | ![]() | David Zaslav | Media and Entertainment |
843 | ![]() | Elastic | ![]() | Ashutosh Kulkarni | Business and Consumer Services |
844 | ![]() | International Paper | ![]() | Mark Sutton | Energy and Manufacturing |
845 | ![]() | Doctor on Demand | ![]() | Hill Ferguson | Health and Wellness |
846 | ![]() | Faurecia | ![]() | Patrick Koller | Automotive and Transportation |
Warner Bros. Discovery is ranked #105 in the Media and Entertainment Industry. It ranks just behind DC Comics and just ahead of Automattic.
| RANK | COMPANY | Location | |
|---|---|---|---|
103 | ![]() | Landmark | |
104 | ![]() | DC Comics | New York City, NY |
105 | ![]() | Warner Bros. Discovery | New York City, NY |
106 | ![]() | Automattic | San Francisco, CA |
107 | ![]() | Sweetwater | Fort Wayne, IN |
108 | ![]() | Fender Musical Instruments | |
109 | ![]() | Bethesda Softworks | Rockville, MD |